• RepairsUniverse

RepairsUniverse

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Overview

RepairsUniverse has a rating of 4.3 stars from 344 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RepairsUniverse most frequently mention screen replacement, free shipping, and high quality. RepairsUniverse ranks 1st among Mobile Repair sites.

  • Service
    167
  • Value
    166
  • Shipping
    167
  • Returns
    163
  • Quality
    167
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
101
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How would you rate RepairsUniverse?
Top Positive Review

“Free shipping”

Jackson O.
2/16/22

Apart of having the best products to fix any device, they offer a really cool option that it's the free shipping, and it's super convenient. My purchase arrived without a scratch because it was really well wrapped, and got home right on time. I'm absolutely happy about buying in this great store

Top Critical Review

“These people do not communicate, and when they do they are full of themselves”

Peter W.
2/11/21

They did not advise their intentions before unnecessarily curtailing part of an order, and then refused to discuss it. When trying to "chat" which was in no way rude, they reiterated a policy which need not have been enacted, and rather than discussing it, they ended the chat point blank. I would certainly not recommend them to anyone after this experience.

Reviews (344)

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Reviews that mention popular keywords

repairs universe (54) customer service (34) screen replacement (25)
Thumbnail of user robh630
Canada
1 review
0 helpful votes
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April 1st, 2022
Verified purchase

The customer service in this store it's absolutely great! They were areally gentle and helped me to choose the right product to fix my device, their staff it's definitely the best, and they are super respectful and willing to help you. I recommend to purchase in this online store!

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Value
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Thumbnail of user carlosc104
Pennsylvania
1 review
0 helpful votes
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May 17th, 2017

The website is super easy to navigate and placing an order was a breeze. I was amazed at how fast I recieved my order as well and also being able to track my package with pin point accuracy was awesome. High quality product and I will absolutely be ordering again. This is my new go to.

Thumbnail of user ale10042
Pennsylvania
1 review
0 helpful votes
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December 19th, 2017

Received part deferent from offered. After requesting a full refund including cost of return they changed item's description and refused pay for return. They charged almost nine $ for shipping. My return back cost was $3.64.

Thumbnail of user angelg154
KR
1 review
2 helpful votes
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October 10th, 2020

Horrible product, when I received the screen I had dead pixels down the middle so I took pictures of the defective product and returned it for a replacement. Upon RepairUniverse receiving my return they sent me a message back saying that I sent them a broken screen and that they will not reimburse or replace the defective product. So I lost $190 for nothing.

Thumbnail of user markr2585
Canada
1 review
0 helpful votes
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April 18th, 2022
Verified purchase

They offer a huge amount of products in this site, I finally found the piece that I needed so bad to at last, fix my ipod, I'm glad I've found this site on line, cause otherwise, I wouldn't have my ipod back. I recommend this store absolutely, they have everything and more

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Thumbnail of user michaelk146
New York
1 review
0 helpful votes
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March 1st, 2016

They must not have tested the part. It came with burnt out pixels. Tried to get a new part and was told I'd have to buy a new part and remove old part in which I was told very difficult to remove without damaging. If it is damaged it voids warranty. Could have been voided if they test their crap.

Thumbnail of user oliverw218
Canada
1 review
0 helpful votes
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March 30th, 2022
Verified purchase

I needed a sim card tray but as soon as possible so I could use my phone again, and they suggested me which shipping method to pick, and also the product was really affordable and well priced, I feel like I did an amazing deal when I decided to purchase in this online shop

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Thumbnail of user terryg42
Pennsylvania
1 review
0 helpful votes
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February 18th, 2016

Tried to cancel the order less then 24 hours after ordering it and they said they couldn't which I should of just denied it on the credit card. Then get the LCD installed it and it didn't work thousands of specs on the screen. Tried to remove the end where I started to install it and didn't re heat it (never though the end was that attached) and cracked it. I'm out 150.00 good luck to ever else purchases them. Buying one local now!

Tip for consumers:
Do do it!

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Thumbnail of user paulh2672
Canada
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I had to replace the touch screen from my Samsung Galaxy A32, and I've been looking for an affordable replacement for it, cause I couldn't spend much money on fixing it. And here I found a perfect replacement, a high quality screen, for an absolutely convenient price. I had the best experience purchasing in this site

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Thumbnail of user camerons207
Canada
1 review
0 helpful votes
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May 26th, 2020

Their charger port cable is 2mm short... which makes it useless. I bought a replacement charger port for an iPhone 7 Plus. This requires the entire phone to be disassembled in order to replace the charger port. Upon assembling the phone with their new charger port installed I found out that the cable to connect it is 2mm short as a result it will not connect. This means I have to order a new part from someone reputable and then reassemble the entire phone. Repair universe idea of customer service is that I should mail the part back, but make sure it is brand new and unused. Well thats not possible as in order to fit the part you have to install it. Who would think someone would go to the trouble of making a part with a cable that is 2mm too short.!? They would then like me to mail it back to them. The postage charges are worth more than the $6.99 the part costs. Save your money and buy from someone else unless you too would like to waste an incredible amount of time and money.

Tip for consumers:
avoid repairs universe. not only are their products defective but their customer service is terrible.

Products used:
https://www.ifixit.com/Store/iPhone

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Value
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Thumbnail of user kikop2
Canada
1 review
0 helpful votes
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February 22nd, 2019

I was able to order the correct item and with the help of RepairsUniverse youtube video I was able to successfully replace the broken part of my devise.
Replacement part was exactly what I needed and shipping was quick.
Thanks!

Thumbnail of user davidk3098
Canada
1 review
0 helpful votes
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March 14th, 2022
Verified purchase

It was completely affordable and convenient for me to purchase in this site, I found the product that I needed and I got it for a really low cost. Also I was amazed by the fact that I spend no more than 5 minutes while finding the product and the payment, So it's very simple to buy in this site

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Thumbnail of user deannen2
Canada
1 review
0 helpful votes
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May 7th, 2019

Good easy website to navigate, fast shipping, good product. Would definitely suggest them to a friend, great website great customer service and easy returning. All around great service. Definitely worth 5 stars

Thumbnail of user johne565
South Dakota
1 review
0 helpful votes
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September 20th, 2019

Received Ipad replacement screen without adhesive. I called requesting expedited adhesive, they then sent Iphone adhesive non-expedited. I called, they said would call back and did not. I called for refund, they said I would have to pay shipping. I still don't have advertised product and now have to pay shipping to return it. Unacceptable.

Thumbnail of user samm327
Canada
2 reviews
0 helpful votes
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November 1st, 2018

Was super hesitant to take my iphone 6 apart and fix it myself. Was super hesitant to take my iphone 6 apart and fix it myself. Repairs Universe gives you everything you need to fix your iphone. Gives you everything you need to fix your iphone.

Thumbnail of user alexw1006
Canada
1 review
0 helpful votes
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April 18th, 2022
Verified purchase

The products in this store are super affordable, the product that I bought here had a super convenient price, and since I did it by myself, I was able to save a lot of money while fixing my phone, I would definitely purchase here again, they sell high quality products that works amazing

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Thumbnail of user ramond107
Nevada
1 review
1 helpful vote
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April 2nd, 2014

Excellent! They have parts I have never even heard of and I have been around a long time! Pricing good but people are the best I ever encountered, really. It was nice, actually. Ordered off website, they shot off the order and my device was ready to in a matter of hours... Thanks! I recommend to all I know, which is alot! Hahaha!

Thumbnail of user patrickm2179
California
1 review
0 helpful votes
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February 6th, 2023

On 1/11/2023 I ordered a smartphone camera lens assembly which was later found to have micro scratches on camera lens during attempted installation. When I contacted Repairs Universe and asked for an RMA, I was advised that under their return policy, I would have to pay the return postage. Furthermore, I would only be refunded the cost of part itself, not the original shipping fee. I have never in my life, experienced such an outrageous rip-off by an online retailer who would not provide a FULL refund (and an apology), including shipping costs for their own defective merchandise. I intend to also post this on FB and as well, and I have made a note in my cell phone to never deal with "Repairs Universe", nor their apparent supplier "Fixez.com".

Tip for consumers:
Order at your own risk!

Products used:
Replacement part obtained from another online source.

Service
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Thumbnail of user terryp204
Minnesota
2 reviews
9 helpful votes
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July 9th, 2019

I ordered a battery for my IPod Nano 6th generation. After successfully installing the battery it was time to reassemble the IPod. The battery that was shipped to me was pillow shaped and over twice the thickness of the original, needless to say there was NO way the Ipod screen was going to seat on the unit as it should. I could not even get it close. UPDATE: 7/10 Repairs Universe sent a complete refund, I am sorry this didn't work out because my IPOD worked after following the directions for replacement.

Thumbnail of user alfredm180
Canada
1 review
0 helpful votes
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February 4th, 2022
Verified purchase

I contacted them by the online chat, cause I have some doubts about the purchase that I was about to make, and they helped me and solved all my doubts, the staff that they have in online support it's great, absolutely wise and kind, I really enjoyed my purchase here

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Thumbnail of user brandong18
California
1 review
2 helpful votes
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September 28th, 2015

“I ordered a replacement screen. What I received was a "new" screen that had one of the mounting tabs broken off. They didn't want to even give me an RA, saying I should pursue the shipper for damaged parts. After numerous phone calls I was finally able to communicate to someone that there was no evidence the item was damaged in shipping. The tab was broken off (it's super tiny) but the packaging was fine (which means it was placed in the packaging broken). Sent it back. They claim they never received it. My bad for losing the tracking info. Their bad for sending a bad part and not replacing it. Bottom line is they have the screen I purchased and paid to send back to them. WILL NEVER PURCHASE FROM THIS SELLER AGAIN!”

Thumbnail of user davidp90
Florida
1 review
3 helpful votes
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May 26th, 2014

I ordered a new screen for my iphone 5c. I paid extra for two day shipping, a week later a get a phone call from a very rudy and unpleasant girl who told me that my order wasn't shipped yet. This is the THIRD time this has happened and I will never order from this site again!

Thumbnail of user rileys87
Canada
1 review
0 helpful votes
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August 18th, 2021
Verified purchase

I have purchased several things from them and they've all been well constructed and fit nicely
along with No hassle fast shipping accurate description

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Value
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Thumbnail of user pamj128
Canada
1 review
0 helpful votes
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April 16th, 2021
Verified purchase

It's beneficial to have a supplier that can provide you with high-quality parts as a repair service. I've been shopping with them for many years and will continue to do so in the future.

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Thumbnail of user derekb443
Canada
1 review
0 helpful votes
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April 1st, 2022
Verified purchase

They have everything that I needed to fix my iphone, even the tool kit to fix it, Everything had convenient prices, and a great quality, I absolutely recommend it to everyone to purchase in the amazing site, also the shipping that I've chosen it's for free, and that allowed me to save some cash

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