• RepairsUniverse

RepairsUniverse

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Overview

RepairsUniverse has a rating of 4.3 stars from 344 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RepairsUniverse most frequently mention screen replacement, free shipping, and high quality. RepairsUniverse ranks 1st among Mobile Repair sites.

  • Service
    167
  • Value
    166
  • Shipping
    167
  • Returns
    163
  • Quality
    167
101
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How would you rate RepairsUniverse?
Top Positive Review

“Free shipping”

Jackson O.
2/16/22

Apart of having the best products to fix any device, they offer a really cool option that it's the free shipping, and it's super convenient. My purchase arrived without a scratch because it was really well wrapped, and got home right on time. I'm absolutely happy about buying in this great store

Top Critical Review

“These people do not communicate, and when they do they are full of themselves”

Peter W.
2/11/21

They did not advise their intentions before unnecessarily curtailing part of an order, and then refused to discuss it. When trying to "chat" which was in no way rude, they reiterated a policy which need not have been enacted, and rather than discussing it, they ended the chat point blank. I would certainly not recommend them to anyone after this experience.

Reviews (344)

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Reviews that mention popular keywords

repairs universe (54) customer service (34) screen replacement (25)
Thumbnail of user ronp243
Canada
1 review
0 helpful votes
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March 5th, 2020

This company is a very honest company and they offer quality services and products. My favorite thing about them is that you can DIY when it comes to repairs through the help of their videos, as long as you have a little knowledge about what you are doing.

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Thumbnail of user kylad
North Carolina
3 reviews
4 helpful votes
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August 23rd, 2014

Awesome! I am not tech savvy. I contacted them on live chat... VERY helpful! Received my screen in a couple days. Followed the video to do the install. Saved myself $200. Cant beat that. HIGHLY recommend.

Tip for consumers:
If you are not sure do live chat and get the right part. Follow the video!!!!!!

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Value
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Thumbnail of user yolym1
Canada
1 review
0 helpful votes
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March 2nd, 2018

I've ordered parts from a number of different retailers in the past. None have been as fast, fairly priced, or provided such quality parts. I will continue to do my business with RepairsUniverse for all my future repairs.

Thumbnail of user thomasc465
Canada
2 reviews
0 helpful votes
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November 18th, 2018

I am not handy whatsoever. I live by the slogan... if you can't do something really well, farm it out. I bought this replacement camera part for my smart phone. Beyond accurate, beyond simple. I will never go to buy a new phone or even make an insurance claim unless absolutely necessary.

Thumbnail of user katef82
Canada
1 review
0 helpful votes
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April 10th, 2019

Even when things haven't gone as expected, the support from RepairsUniverse.com to correct the situation has been excellent. Anyone can look great when everything goes right, but quality is judged by what they do when things go wrong. Very happy doing business with them!

Thumbnail of user trenta158
Canada
1 review
0 helpful votes
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April 1st, 2022

The touch screen replacement that I bought for my google pixel 6 it's absolutely incredible, at first sight I could tell that it was a premium product, and also when I tried it, I realize that worked amazing. Also this store offers a free shipping service with no cost at all. Great store

Products used:
google pixel 6 touch screen replacement

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Thumbnail of user tremaineb5
Canada
1 review
0 helpful votes
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April 18th, 2022
Verified purchase

I bought in this online store a battery replacement for my samsung galaxy tab 3, and it works amazing, last a lot of hours of use, and also doesn't overheat, and that's amazing. The price was more than convenient so I've made a fantastic deal by purchasing in this store

Products used:
samsung galaxy tab 3

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Thumbnail of user nicko392
Canada
1 review
0 helpful votes
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March 22nd, 2022
Verified purchase

The touch screen replacement that I purchased for my google pixel 6 it's incredible, the quality it's more than great, you can tell that it's a premium product, and also the price was really convenient, and I was able to save a lot of money cause I replaced it by myself. Perfect store if you can manage a diy fixing

Products used:
Google pixel 6 touch screen replacement

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Thumbnail of user montanab
Virginia
1 review
1 helpful vote
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April 22nd, 2014

Shout out to RepairsUniverse.com! Since I found this site I do not ever worry about finding parts for my Google Nexus or any other device for that matter!
I got a human on the phone (a first for me) and we spoke about tech stuff and I found what I needed and decided to buy it because it was such a good price!
It came in really good shape... like new! I actually put my phone together with RepairsUniverse.com youtube vids... easy! So, if your looking for great service, selection and help, RepairsUniverse.com is for you! Rock on RU!

Thumbnail of user darrenb602
Canada
1 review
0 helpful votes
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April 5th, 2022
Verified purchase

They always have everything that I need to fix my devices, also all their products have an amazing quality and high durability and the prices are super convenient. This is my favorite store to buy stuff to upgrade my phone, ipad, or any device that have an issue or it's not working

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Thumbnail of user timh376
Canada
1 review
1 helpful vote
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February 26th, 2019

I live by the slogan... if you can't do something really well, farm it out. I bought this replacement camera part for my smart phone. Beyond accurate, beyond simple. I will never go to buy a new phone

Thumbnail of user costelc2
South Carolina
1 review
0 helpful votes
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February 22nd, 2021
Verified purchase

VERY UNSATISFIED! Order the wrong part because of their misleading ad on google and now they don't want to refund me the money after receiving the product back.

The chat customer service promised they will look into it and will email me back by the end of the day. 3 days later, they still haven't said anything so I contacted them again. After a brief chat, I was told that they will not give me a refund because the item arrived later than 30 days. However, their email stated "Please postmark your package no later than February 14,2021 or your return cannot be accepted" it was postmarked Feb 13. And they received it on the 18th.

I requested a refund that the agent stopped replying and kicked me out of the chat. So unprofessional.

Additionally, I paid for 2-day delivery and revived in 4.

Tip for consumers:
Make sure you triple-check before ordering from them. Their ads are misleading and you won't get your money back.

Products used:
None

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Thumbnail of user dewaineg
Canada
1 review
0 helpful votes
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January 9th, 2022
Verified purchase

The shipping service was really fast, and they packed my purchase (a battery replacement) really carefully, and arrived to my place in absolute perfect conditions. My purchase experience here was absolutely great, so I have nothing but good words about them. I recommend this great site.!

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Thumbnail of user emilyf6
Arkansas
3 reviews
14 helpful votes
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August 25th, 2015

The only reason this place gets one star is because one is necessary to write a review.
Stay far from this lousy excuse for a business. I paid $100 for a new phone screen so I could fix my phone. What I actually received was another damaged screen! It literally looked like all they did was ship me someone else's broken screen they had sent in for repair!
After letting them know, they tried to blame UPS and had me send pics of the packaging I received it in. It WAS NOT UPS! The package it came in did not have so much as a fold or crumple; it was flawless.
They then had me send the screen back to them for "investigation" and about 2 weeks later wrote me to tell me that they saw chipped paint near the camera, thereby making it non refundable. What a joke!
Horrible business and waste of over $100!

Thumbnail of user mobilerepairg
Indiana
1 review
1 helpful vote
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July 29th, 2016

I ordered several parts from repairsuniverse.com. They arrived in a reasonable amount of time and were packaged well for shipping. One of these parts was a screen digitizer for a galaxy tab 3. There was a hairline crack in the ribbon that rendered the digitizer useless. Repairs Universe does have a customer service phone number which informs you to go online or email them. When I tried live chat I was directed to email. When I emailed them, it took 2 week t reach the conclusion of email chains where they requested pictures several different times. The conclusion they reached is that there was no way for them to help. This is a service I will never use again. I repair damaged mobile devices frequently. For a 15 dollar digitizer this company has lost my business.

Tip for consumers:
Do not use their service. We all know that it's a gamble ordering parts online. There and automatic 5% change (at least) of getting a dead part. This company has the worst customer service I've dealt with. Their email support is the only support available, and it's very slow. Comcast offers better customer service.

Thumbnail of user tomr968
Canada
1 review
0 helpful votes
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December 15th, 2021
Verified purchase

My purchase was a display assembly for my Apple watch, and I'm very happy with it, the quality it's amazing, and it works perfectly, just like I expected when I bought it. Also they offer free shipping, and it's fast, that was kind of a surprise. I really recommend this store!

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Thumbnail of user charlyd6
Canada
1 review
0 helpful votes
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March 18th, 2022
Verified purchase

The screen replacement that I bought here has an incredible quality, and the functioning it's absolute perfect. I'm more than satisfied about this purchase, also the screen arrived in perfect conditions to my place cause they packed really good in the store before send it to me. I recommend this store

Products used:
Goggle pixel 4a screen replacement

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Shipping
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Thumbnail of user cals50
Canada
1 review
0 helpful votes
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May 19th, 2022

This store it's the best, they offer a free shipping service for those who want to save some cash in your purchase, and for me, that was great. In relation with the product that I bought that was a screen replacement for my phone, it works amazing now, and looks great!

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Thumbnail of user jordant12
Oregon
1 review
1 helpful vote
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April 21st, 2014

This site will knock your socks off! They have quality parts, great people, fast shipping and the return policy makes sense and is easy to understand. I recently had to return a screen I broke during my install. I just sent an email from the site, someone responded, I received some paperwork, sent it in and boom-got my new part and they had their old one back. Finished the install without a hitch and now am a happy guy! Now I have a place to go when this kinda thing happens! Cool!

Thumbnail of user rachelk19
Texas
1 review
1 helpful vote
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April 24th, 2014

Very cool website! I fixed my own phone MYSELF cause of these guys. Great techs and chat helped a lot. Ordered an iPhone 4 screen and got it in a few days. The people there are very good and helped me pick the right part and gave me tips that were actually useful. I am a proud and happy girl right now due to these guys! Thanks and I tell everyone about you!

Thumbnail of user glorias665
Canada
1 review
0 helpful votes
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April 27th, 2022
Verified purchase

The screen for ipad pro 12.9 that I bought in this store has an incredible quality, and works perfect. This store offers a free shipping service that's super convenient to save some cash in your purchase, and that's always great and helpful, amazing store and high quality products!

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Thumbnail of user seanm1299
Canada
1 review
0 helpful votes
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March 4th, 2022
Verified purchase

This store has the most convenient prices in the market, everything that you might need to replace in your device you will find it here thanks to the wide variety of products and the quality of products it's the best as always. I'm an usual customer and they never disappointed me. Incredible store

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Thumbnail of user shanel195
Canada
1 review
0 helpful votes
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April 27th, 2022
Verified purchase

The display assembly that I bought in this online site for my apple watch it's absolutely great, a high quality, and an amazing functioning, also the price was really convenient, and since I changed it by myself, was a great deal to buy the display in here. I'm really satisfied about this purchase

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Thumbnail of user lewiss163
Canada
1 review
0 helpful votes
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April 18th, 2022
Verified purchase

The screen replacement for my oneplus 8 that I bought in this online store it's absolutely great, has an incredible quality, and also other highlight of this store it's the free shipping service that they offer, that's fast and allowed me to save cash in my purchase, and that doesn't happen that often

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Thumbnail of user joeyl111
Canada
1 review
0 helpful votes
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February 4th, 2022
Verified purchase

My experience purchasing in this store was great, the prices are really convenient and the quality it's amazing, but not only all that, the shipping service was also free, and it arrived really fast to my home, I'm absolutely satisfied about my purchase in this site. I recommend it completely

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