• RepairsUniverse

RepairsUniverse

Write a Review

Overview

RepairsUniverse has a rating of 4.3 stars from 344 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RepairsUniverse most frequently mention screen replacement, free shipping, and high quality. RepairsUniverse ranks 1st among Mobile Repair sites.

  • Service
    167
  • Value
    166
  • Shipping
    167
  • Returns
    163
  • Quality
    167
101
See all photos
How would you rate RepairsUniverse?
Top Positive Review

“Free shipping”

Jackson O.
2/16/22

Apart of having the best products to fix any device, they offer a really cool option that it's the free shipping, and it's super convenient. My purchase arrived without a scratch because it was really well wrapped, and got home right on time. I'm absolutely happy about buying in this great store

Top Critical Review

“These people do not communicate, and when they do they are full of themselves”

Peter W.
2/11/21

They did not advise their intentions before unnecessarily curtailing part of an order, and then refused to discuss it. When trying to "chat" which was in no way rude, they reiterated a policy which need not have been enacted, and rather than discussing it, they ended the chat point blank. I would certainly not recommend them to anyone after this experience.

Reviews (344)

Rating

Timeframe

Other

Reviews that mention popular keywords

repairs universe (54) customer service (34) screen replacement (25)
Thumbnail of user jamied281
Canada
1 review
0 helpful votes
  • Send Message
December 11th, 2020

The service was very excellent, my wife absolutely loves her new screen but she adore the fact that I was able to install it by myself after watching the repair guide video.

Thumbnail of user pattym290
Canada
1 review
0 helpful votes
  • Send Message
April 28th, 2021
Verified purchase

I've been buying screens from Repairs Universe for a few times now, and they're awesome. The screens are identical to the originals in terms of quality.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bryanc240
Canada
1 review
1 helpful vote
  • Send Message
February 17th, 2020

I'm all good now. Received my package and everything is all set. I give you full points for communication because you emailed me with updates every time my package was at a different delivery stage.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lunar11
Canada
1 review
1 helpful vote
  • Send Message
February 17th, 2020

Thank you Lord for helping me to find Repairs Universe so that I could get my phone repaired. One burden now off my shoulder and I had no complications throughout the entire transaction.

Service
Value
Shipping
Returns
Quality
Thumbnail of user katrinas71
Canada
1 review
0 helpful votes
  • Send Message
June 6th, 2019

I ordered a screen to repair my phone and received it on time. The right part was delivered in 2 business days. Parts were good quality, fit well, and worked perfectly after reassembly.

Thumbnail of user vanessar97
Canada
1 review
0 helpful votes
  • Send Message
April 20th, 2019

Every part and tool I've ordered has been received on time and always correct
They even handled a return promptly and just as stated in their policies. Will be s continued customer. Thanks

Thumbnail of user lindsyr
Canada
1 review
0 helpful votes
  • Send Message
March 12th, 2019

Performed two screen replacements without a problem with the parts purchased from RepairsUniverse. Good instructions video, good product and fast delivery. Recommended!

Thumbnail of user cynthiaf277
Canada
1 review
0 helpful votes
  • Send Message
April 25th, 2020

A very convenient service during the current COVID-19 pandemic. The website is safe and they take care of their customers. I am glad I haven't been let down by them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shakiraw7
Canada
1 review
0 helpful votes
  • Send Message
April 25th, 2020

I just want to say that I appreciate the excellent and professional service that you are giving especially in a time such as this. Keep up the good work.

Service
Value
Shipping
Returns
Quality
Thumbnail of user arthurm151
Canada
2 reviews
0 helpful votes
  • Send Message
November 3rd, 2018

They did a fine job in a timely manner. Prices are competitive as well. Very fast service. My product arrived in 2 days like they said it would. I will definately purchase from them again

Thumbnail of user susang3687
Canada
1 review
0 helpful votes
  • Send Message
November 18th, 2023

The website is user-friendly, prices are reasonable, and the part arrived well-packaged and in perfect condition. A seller that understands the importance of customer satisfaction.

Service
Value
Shipping
Returns
Quality
Thumbnail of user abbeym5
Canada
2 reviews
0 helpful votes
  • Send Message
November 9th, 2018

Staff are very helpful and knowledgeable! Good products and folks that back you up when things go wrong. They helped me when their product was defective

Thumbnail of user lees60
California
1 review
1 helpful vote
  • Send Message
April 25th, 2014

Go to RepairsUniverse.com. If you need any electronic device fixed or you want to DIY, this is THE place. Lots of good stuff and awesome staff. Fast to ship and quick to answer questions. IPhones, iPads, iPods, Kindles, etc... all parts are here.
Shipping awesome and quality parts. I am having fun just looking thru the website! Maybe I need to change the color or my phone... hmmmmmm?

Thumbnail of user imaniw8
Canada
1 review
0 helpful votes
  • Send Message
April 1st, 2021
Verified purchase

On all of the things I've ordered so far, the prices have been reasonable and the quality has been excellent. I'm very pleased with my purchase and intend to use them again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user miraannd
Canada
1 review
0 helpful votes
  • Send Message
April 28th, 2021
Verified purchase

It was simple and fast to place an order. I received my product in less time than I expected, and it performed flawlessly. Excellent customer support! I'll buy/recommend it without a doubt.

Service
Value
Shipping
Returns
Quality
Thumbnail of user anaj104
Illinois
1 review
0 helpful votes
  • Send Message
May 14th, 2021
Verified purchase

As a repair service it's good to have a supplier that affords you quality parts. I have been shopping with them for a few years now and will continue to do so

Service
Value
Shipping
Returns
Quality
Thumbnail of user thelmak7
Canada
1 review
0 helpful votes
  • Send Message
May 12th, 2020

It takes about a week for you to get your package which is pretty fast to me. There is nothing more satisfying than getting excellent customer service and getting your packages quickly.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariol131
Canada
1 review
0 helpful votes
  • Send Message
August 6th, 2019

Great timing! I've ordered several screens for myself and friends and had the same great experience each time. Got my product. Would continue to buy from, at least for iPhone parts.

Thumbnail of user jeffh606
Canada
1 review
0 helpful votes
  • Send Message
June 13th, 2019

I needed a replacement ear piece speaker for a friend's phone. It shipped quickly and was very reasonably priced. Will definitely check the site again in the future for any repairs I need to do.

Thumbnail of user shaneay
Canada
1 review
0 helpful votes
  • Send Message
April 28th, 2021
Verified purchase

For a few months now, I've been buying screens from Repairs Universe, and they're fantastic. The screens are of the same high quality as the originals.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicholase50
Canada
1 review
1 helpful vote
  • Send Message
January 25th, 2020

Repairs Universe is a world class supplier. Love the Youtube videos. You have helped me with so many repairs. You just gotta follow the steps carefully.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesg946
Canada
1 review
0 helpful votes
  • Send Message
May 9th, 2019

Having now used RepairsUniverse.com a couple times to order repair parts for clients' iPhones, I am an incredibly satisfied customer. They have multiple shipping options to suit your timing needs.

Thumbnail of user jadan7
Canada
1 review
0 helpful votes
  • Send Message
August 4th, 2021
Verified purchase

Excellent service and a fantastic product! My replacement screen arrived in a timely manner. My phone is as good as new, and it was exactly what I expected.

Service
Value
Shipping
Returns
Quality
Thumbnail of user danv72
Pennsylvania
1 review
0 helpful votes
  • Send Message
October 12th, 2019

HORRIBLE COMPANY, HORRIBLE PRODUCTS, HORRIBLE CUSTOMER SERVICE. This company sent me a defective screen for my IPhone X. The screen worked great for just about 48 hours, then the screen went dead. The phone still worked (I could hear text messages being received and phone calls). I contacted them and sent the screen back. During shipping it apparently (according to them) became cracked. They are now stating they will give me a refund of $7 (screen was $70) and will no longer return my phone calls or emails. Buy from anywhere else!

Thumbnail of user orlandom117
Canada
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

I needed a touch screen replacement for my Samsung Galaxy Note 3, but I couldn't spend much money on it, so I decided to look for it online, and I found this great store, that for real, has the best prices, and I found just the replacement that I needed, and works perfect, also the price was less than I have expected to pay. My experience have been great purchasing in this store

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Quality replacement parts and repair guides for all your mobile gadgets!

Company Representative

Thumbnail of user claytons14
clayton s.

How do I know I can trust these reviews about RepairsUniverse?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about RepairsUniverse?