• RepairsUniverse

RepairsUniverse

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Overview

RepairsUniverse has a rating of 4.3 stars from 344 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RepairsUniverse most frequently mention screen replacement, free shipping, and high quality. RepairsUniverse ranks 1st among Mobile Repair sites.

  • Service
    167
  • Value
    166
  • Shipping
    167
  • Returns
    163
  • Quality
    167
101
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How would you rate RepairsUniverse?
Top Positive Review

“Free shipping”

Jackson O.
2/16/22

Apart of having the best products to fix any device, they offer a really cool option that it's the free shipping, and it's super convenient. My purchase arrived without a scratch because it was really well wrapped, and got home right on time. I'm absolutely happy about buying in this great store

Top Critical Review

“These people do not communicate, and when they do they are full of themselves”

Peter W.
2/11/21

They did not advise their intentions before unnecessarily curtailing part of an order, and then refused to discuss it. When trying to "chat" which was in no way rude, they reiterated a policy which need not have been enacted, and rather than discussing it, they ended the chat point blank. I would certainly not recommend them to anyone after this experience.

Reviews (344)

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Reviews that mention popular keywords

repairs universe (54) customer service (34) screen replacement (25)
Thumbnail of user sy44
Georgia
1 review
0 helpful votes
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May 25th, 2020

When I received the screen it was broken, the wires that were suppose to be connected to the screen were detached. The packaging didn't show signs of damage I followed the process the company laid out by taking pictures of the package, and the condition of the screen, wires etc. I printed and filled out the form they required and spent more money to send th defective product back to Repair Universe. This process took 2 months! At first they couldn't find the delivered package. Then, when they found it and saw the detached wires they accused me of cutting the wires! THEY REFUSED TO REFUND MY MONEY OR SEND ME ANOTHER SCREEN! How does a Business that handles their customers this way stay in business? My issue is still not resolved. They said their decision is final. So They Took my money and dont get the screen I paid for!

Tip for consumers:
Stay away!! I CAN'T BELIEVE HOW THIS COMPANY HANDLES BUSINESS! I've never been handled this way before as a customer! If you pay, you may be throwing your money away. DON'T SAY YOU WEREN'T WARNED!

Products used:
I ordered an ipad replacement screen and they sent me a broken one.

Service
Value
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Thumbnail of user pte
Florida
1 review
0 helpful votes
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May 21st, 2018

You pay for shipping to get your part, and if it is a non working part, you have to pay for shipping to give it back and get a refund just for the part. So their mistake and you end up paying. BETTER GET IT OF EBAY OR AMAZON!

Thumbnail of user lelial1
Canada
1 review
1 helpful vote
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November 16th, 2018

I bought it on sunday and it arrived just on Tuesday. The replacement is just perfect. I found all the parts I needed to fix my dad's phone, and they all came on time and as expected.

Thumbnail of user ruzelm1
Canada
1 review
0 helpful votes
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September 13th, 2019

Never had any issues with the products they sell. It was incredibly easy with the instructions they provided. They sell moderately cheap will be back in the future!

Thumbnail of user charlesy37
Canada
1 review
0 helpful votes
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June 16th, 2019

Great customer service and really felt taken care of! Highly recommend! Would definitely come back for other services. Go to my girl Lenny! She's the one.

Thumbnail of user wendym233
Canada
1 review
0 helpful votes
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June 30th, 2018

Every order I've placed with Repairs Universe has arrived quickly, all items have been correct, and the prices are reasonable. Couldn't ask for anything else. Will definitely buy from again.

Thumbnail of user charlaw4
Canada
1 review
0 helpful votes
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November 11th, 2020

I thought that installing my new iPhone XS Max Battery Replacement would have been a problem but the repair guide video made installing it very easy for me.

Thumbnail of user briannam140
Canada
1 review
0 helpful votes
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September 29th, 2020

Repairs Universe is the place were always come to get my phone screens, a friend recommend me to here and I'm honestly not disappoint

Thumbnail of user terrencec45
Canada
1 review
0 helpful votes
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May 12th, 2020

Best experience ever. Do shop online at Repairs Universe! You will be sure to get the service and satisfaction that you so deserve.

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Value
Shipping
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Quality
Thumbnail of user duvalif
Canada
1 review
0 helpful votes
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April 25th, 2020

Even with the current pandemic at hand, you managed to deliver on time. Thank you for making this experience a good one.

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Value
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Thumbnail of user latrellem1
Canada
1 review
0 helpful votes
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September 1st, 2020

I have had a super good experience with Repairs Universe, got my parts shipped to me within a few days too

Thumbnail of user jamesa1304
Canada
1 review
0 helpful votes
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September 11th, 2020

I have purchase a number of products and items from Repairs Universe, the order arrived in time and are good quality

Thumbnail of user liar27
Canada
1 review
0 helpful votes
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June 16th, 2021
Verified purchase

Everything went smoothly." It's a high-quality product that's just what I needed. You get a lot of bite for your cash.

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Value
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Thumbnail of user tinac615
Canada
1 review
0 helpful votes
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April 16th, 2021
Verified purchase

Their prices are one of the best I've seen. They services are really good and I will continue to shop

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Value
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Thumbnail of user reishab
Canada
1 review
1 helpful vote
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January 25th, 2020

My device looks brand new. You sell very good quality parts for mind blowing prices. My money was well spent.

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Value
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Thumbnail of user reneef164
Canada
1 review
0 helpful votes
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July 26th, 2021
Verified purchase

I'll always come here for any replacement parts I need now that I know your pricing are the finest. I'll also recommend you to my friends and family.

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Value
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Thumbnail of user johnnyw107
Canada
1 review
0 helpful votes
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June 23rd, 2020

The only place that I could find parts I needed for affordable prices. Service is very quick and easy.

Thumbnail of user kevinw1082
Canada
1 review
0 helpful votes
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March 7th, 2021
Verified purchase

I thoroughly enjoyed my new purchase, and I adore your website Repairs Universe. Please keep up the great work

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Value
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Thumbnail of user danielleb391
Canada
1 review
0 helpful votes
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October 13th, 2020

I love this company Repairs Universe so so much they offer a large choice of products at reasonable prices

Thumbnail of user ralphs338
Canada
1 review
0 helpful votes
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October 15th, 2021
Verified purchase

They have multiple shipping options, very convenient, and all of them are super fast, they always arrived on time

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Thumbnail of user samc749
Canada
1 review
0 helpful votes
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October 15th, 2021
Verified purchase

I bought here a battery replacement and it turned out great. As good as brand new. Recommend this site

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Value
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Thumbnail of user joshuah369
Canada
1 review
0 helpful votes
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August 20th, 2020

I was able to repair my phone by myself and keep all my relative information! Thank you repairs universe!

Thumbnail of user nathanc373
Canada
1 review
0 helpful votes
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October 15th, 2021
Verified purchase

Great quality in the product, really good prices, affordable, the delivery was on time. Very satisfied with my purchase

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Value
Shipping
Returns
Quality
Thumbnail of user tamaraw194
Canada
1 review
1 helpful vote
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January 6th, 2020

I received my order a few weeks ago and I just wanted Repairs Universe to know that I am 100% satisfied with the entire order, shipping and delivery process.

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Value
Shipping
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Thumbnail of user darrenc197
Canada
1 review
0 helpful votes
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October 13th, 2020

I have been a customer with this company, Repairs Universe for a while now. You guys never disappoint

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From the business

Quality replacement parts and repair guides for all your mobile gadgets!

Company Representative

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clayton s.

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