• RepairsUniverse

RepairsUniverse

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Overview

RepairsUniverse has a rating of 4.3 stars from 344 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RepairsUniverse most frequently mention screen replacement, free shipping, and high quality. RepairsUniverse ranks 1st among Mobile Repair sites.

  • Service
    167
  • Value
    166
  • Shipping
    167
  • Returns
    163
  • Quality
    167
101
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How would you rate RepairsUniverse?
Top Positive Review

“Free shipping”

Jackson O.
2/16/22

Apart of having the best products to fix any device, they offer a really cool option that it's the free shipping, and it's super convenient. My purchase arrived without a scratch because it was really well wrapped, and got home right on time. I'm absolutely happy about buying in this great store

Top Critical Review

“These people do not communicate, and when they do they are full of themselves”

Peter W.
2/11/21

They did not advise their intentions before unnecessarily curtailing part of an order, and then refused to discuss it. When trying to "chat" which was in no way rude, they reiterated a policy which need not have been enacted, and rather than discussing it, they ended the chat point blank. I would certainly not recommend them to anyone after this experience.

Reviews (344)

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Reviews that mention popular keywords

repairs universe (54) customer service (34) screen replacement (25)
Thumbnail of user jacksono28
Canada
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

Apart of having the best products to fix any device, they offer a really cool option that it's the free shipping, and it's super convenient. My purchase arrived without a scratch because it was really well wrapped, and got home right on time. I'm absolutely happy about buying in this great store

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Value
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Thumbnail of user nicholass711
Canada
1 review
0 helpful votes
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March 4th, 2022
Verified purchase

They offer a great variety of products that fits any budget so it's easy to find what you need for an affordable and convenient price. Also they always have discount coupons to use in every purchase that allowed me to save some cash plus the one that I saved buying that product that was more cheap than other sites I've seen

Products used:
lcd and screen replacement for iphone 7 plus

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Thumbnail of user dylanm415
Canada
1 review
0 helpful votes
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April 18th, 2023
Verified purchase

This store has really good prices, but also they always offer discount coupons that allowed me to save even more cash in my purchase. The ear speaker for my Iphone 11 works perfect, and for a small amount of cash, I have my phone back working like a brand new one

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Thumbnail of user mattd437
Illinois
1 review
0 helpful votes
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December 15th, 2021
Verified purchase

They sell incredible battery replacement here, last many many hours. Also it came with a sticker indicating that it have been tested on the store before they send it to me. I absolutely recommend this site because my experience here was great, really easy and with no complications at all

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Thumbnail of user justins1122
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

The touch screen replacement that I bought in this store for my Google Pixel 5 it's absolutely amazing, a true high quality product, also works fantastic, and looks great in my phone. They did a really good job while packing it, cause it arrived in perfect conditions to my home.

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Thumbnail of user peterw905
Grenada
1 review
0 helpful votes
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February 11th, 2021
Verified purchase

They did not advise their intentions before unnecessarily curtailing part of an order, and then refused to discuss it. When trying to "chat" which was in no way rude, they reiterated a policy which need not have been enacted, and rather than discussing it, they ended the chat point blank. I would certainly not recommend them to anyone after this experience.

Tip for consumers:
They do not communicate, but arbitarily make decisions, and notify you afterwards. When challenged, they decide it's rude, and close the query, and during a "Chat" which was in no way rude, after reiterating a policy they just ended the chat without any opportunity to extract any common sense out of them.
I am trying not to let my anger affect my comments, but I would certainly never recommend them to anyone.

Products used:
Attempted to buy an iPhone 8 battery

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Thumbnail of user prudencea1
Canada
1 review
1 helpful vote
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January 10th, 2020

The people that work for Repairs Universe are so nice, friendly and patient. I love them. 100 points from me for customer service. Quality of their product is also good and they have videos that helps you with repairs.

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Thumbnail of user erisaw1
Canada
1 review
0 helpful votes
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July 29th, 2020

It was a pleasure to shop with you guys for my iphone parts. I hate to shop online but the great experience has change that. Thank You, your customer care personals were respect, polite, patience and kind towards me and I felt welcomed.

Thumbnail of user isaach143
Canada
1 review
0 helpful votes
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April 27th, 2022
Verified purchase

The screen replacement that I purchased here for my iphone 11 pro, has an incredible quality, an absolute premium product, the functioning it's absolutely perfect, and also the price was really convenient. I feel like I've made an amazing deal, I recommend this store without doubts!

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Thumbnail of user jeremyb906
Canada
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

I needed to fix my Samsung Galaxy Note 2 by replacing the battery and also the charging dock port flex cable. Both replacements were super affordable, so I ended up spending less than I expected, and the quality it's really high. So I have my phone working like new all over again

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Thumbnail of user marcusa117
Canada
1 review
0 helpful votes
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April 1st, 2022
Verified purchase

They offer a magnificent shipping option that it's completely free and without charges at all!, also was really fast. From the company they send the screen replacement extremely well packed and that made that it arrive in great conditions to my place. I had a great experience purchasing in this store

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Thumbnail of user juano164
Texas
1 review
0 helpful votes
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December 6th, 2021
Verified purchase

The quality of the screen replacement that I bought it's remarkable, really good material. I came with a sticker indicating that it have been tested before they ship to me, and not surprised, I found out that It worked fantastic. So I have no complains at all about this great company

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Thumbnail of user christiannah3
Canada
1 review
0 helpful votes
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August 4th, 2021
Verified purchase

Excellent customer service to go along with a great product. I would suggest it to everyone of my friends. Thank you very much. This organization has indeed provided me with excellent service. What more could you ask for than quick service and high-quality products?

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Thumbnail of user medid
California
1 review
0 helpful votes
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June 10th, 2020

This company uses a misleading website -intentionally or not- that tricks consumers into buying the wrong product then charges the customer to return the product and adds up a restocking fee. I am a computer engineer, I followed the link provided by their website to purchase an LCD for my phone and it clearly offered only one option that I can buy with no mention of a model number. I received the wrong LCD and I lost $20 for restocking fee and shipping the part back. They need to refine their website, so future customers will have faith shopping there again.

Thumbnail of user alexm1653
Canada
1 review
0 helpful votes
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November 23rd, 2021
Verified purchase

They sell products that have perfect and remarkable quality, and as well the prices are really convenient. The customer attention it's always polite and gentle. And they offer free shipping options, witch allows you to save money. My purchase arrived home perfectly well and really fast. I recommend this site!

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Thumbnail of user russellp266
Canada
1 review
0 helpful votes
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May 2nd, 2022
Verified purchase

They have any part of the devices that you need to replace, in my case was the charging usb. C port assembly for my lg g6, the quality it's great, the price convenient and affordable, and they packed it really good so it doesn't get lost in the way. I'm really happy about this purchase

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Thumbnail of user juniorc45
Illinois
1 review
0 helpful votes
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November 4th, 2021
Verified purchase

I bought a camera lens cover for my phone, and cost only a little small amount of money. They have really cheap shipping prices and they deliver the products really quickly, and that's great, cause my purchase arrived home on time. I'm really satisfied about buying them, and this wont be my last purchase here!

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Thumbnail of user chadp214
Texas
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

This store it's the best, they offer great options to save cash in all your purchases, they have a free shipping service, and also great discount coupons, that both things really make the difference at the end of your purchase. I recommend this store cause my experience purchasing here have been great

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Thumbnail of user sarayad
Canada
1 review
0 helpful votes
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January 10th, 2020

I am not one to leave reviews but I strongly believe that when someone deserves something you must give it to them. Repairs universe deserves this review. From the moment I went on your site I was blown away. There were literally so much options to choose from and the prices were unbelievable. I spent almost 3 hours browsing your site before making my purchase. You had me in heaven for a minute lol. I had ZERO complications making my purchase and ZERO complications with shipping. I received email notifications re shipping and delivery and I received my package on the day it was scheduled for delivery. I opened my package and guess what? My item was inside and in good condition. I am very happy. All thanks to you. You don't have to ask if I will shop again or not.

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Thumbnail of user johans34
California
1 review
0 helpful votes
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May 5th, 2016

Received parts promptly but after installing found them to be defective, support was not available. Do not use this company they don't test thier products and will do nothing to make it right. Typical of scammers!

Thumbnail of user peterl117
New York
1 review
1 helpful vote
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April 20th, 2016

Supposedly OEM battery for my LG G2 left my phone unable to power up. Immediately upon powering up, phone shuts down with error message about battery overheating.
Closer inspection of the battery sent by Repairs Universe - LG logo covered by black tape, and a smeared ink stamp that may have read "fail". In any event, it did fail. In the worst possible way.

Thumbnail of user tk30
Pennsylvania
1 review
2 helpful votes
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December 12th, 2015

The products are good. My 2 star review is solely based on customer service while trying to resolve an issue. I ordered supplies for a project and paid the extra for the 3 day priority shipping to have it here and get the repair done. The shipping got held up and it took 7 days to get the package I paid extra to have in 3 days. I understand it's not the companies fault but through numerous emails asking only to have the difference in shipping refunded, I even offered to accept the difference as store credit knowing I'd make more purchases from them, I was told that because the post office won't refund them the money they will not refund me the money. So they charged my credit card for priority shipping and then refused to make it right through refund or store credit for a shipping service they offered on their site. The products are good but this customer service has left me buying from a new supplier from now on.

Thumbnail of user johannad8
Mississippi
2 reviews
4 helpful votes
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April 16th, 2016

I bough some replacement parts for 2 phones and they were delivered quickly and the quality was good. The only complaint was that the advertised discount code didn't work but the prices were pretty low anyway so it wasn't a deal breaker for me. I would use them again

Thumbnail of user bradj19
Texas
1 review
4 helpful votes
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September 30th, 2015

I bought the iphone 5c replacement screen to repair my child's broken screen. I opted for the more expensive assembly that included the home button, microphone, speaker, etc..., so I would not have to disassemble parts from the old screen. The screen arrived in good shape, and I installed it. After installing the screen, Siri could not hear me, the recorder would not work, and no one could hear me on facetime.

I called the number for tech support a couple of times, and nobody was ever available, but I was directed to the "live chat" to get help. Nobody was ever available there either, and I was directed to leave a text message and someone would get to me immediately.

Well, I got confirmation my message had been received, but nobody ever called. After nearly a week I got another confirmation e-mail basically telling me they had received my message and someone would get back to me immediately. Nearly 2 weeks later and nobody has called me. I ended up taking the microphone/speaker/camera off of the old screen and swapping it out with the "new" screens gear. It worked.

Customer Service and Tech Service appear Useless with this company. Expect to receive your part, but if there are issues, don't count on them to help...

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Thumbnail of user cw467
New York
1 review
0 helpful votes
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March 29th, 2020

Everything shipped and ordered was as described on the site, EXCEPT a replacement battery I ordered for my phone. The so-called new battery was draining considerably much faster than my current 2 year old battery. I immediately reached out to their customer service and hoped to get a replacement due to a defective product, but with their policy I would be responsible for shipping the faulty merchandise back and pay for shipping the new replacement. At this point, it may not be guaranteed that I would even receive a fully operational battery the second time and if I don't, I would then be responsible for the shipment of ANOTHER, 3rd replacement battery?!

There is too much inflexibility with their nonsensical policy when it is NOT the customer's fault. JUST BE WARY that YOU are responsible when you receive something defective or faulty, which I thought would not happen to me, but definitely consider that if you decide you're feeling lucky enough to roll the dice and purchase from this company. Keep in mind many other reviewers have consistently gone through the same ordeal I went through as well.

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