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RepairsUniverse has a rating of 4.3 stars from 344 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RepairsUniverse most frequently mention screen replacement, free shipping, and high quality. RepairsUniverse ranks 1st among Mobile Repair sites.
Apart of having the best products to fix any device, they offer a really cool option that it's the free shipping, and it's super convenient. My purchase arrived without a scratch because it was really well wrapped, and got home right on time. I'm absolutely happy about buying in this great store
They did not advise their intentions before unnecessarily curtailing part of an order, and then refused to discuss it. When trying to "chat" which was in no way rude, they reiterated a policy which need not have been enacted, and rather than discussing it, they ended the chat point blank. I would certainly not recommend them to anyone after this experience.
Universe for a replacement, at then end of this review is the exact content of their email, they want a used item returned in perfect condition, no scratches, damage or adhesive of any kind! Before they'd send a new one! Completely unrealistic for a phone screen! So I've have to disassemble the phone, send in the screen (leaving the phone disassembled while I wait for a return) I asked it they could send me the new one and I'd then send the old one and I was told: Please note upon placing your order you automatically agreed to the terms and conditions. Hiding behind T&C's is the lowest of the low. AVOID AT ALL COSTS
"This is email is regarding your request to return/exchange order # *******.
Please note: The part must be in brand new condition. No damage, adhesive or scratches of any kind. The part must have our supplier tattoo.
Your RMA number is *******, please click on the link below to print your Return Merchandise Authorization Form (RMA), fill it out completely and include with your parts in the return package.
PLEASE NOTE: Please postmark your package no later than June 7,2020 or your return cannot be accepted."
Got an insurance replacement which came with a loose back plate. Used this and it came out much better than the replacement from Google.
EDIT!
Now, due to a change of management the customer service is a lot better and I'm getting the screen I deserve. 5/5 Stars!
Tip for consumers:
Buy at your own risk. If they send you a good part then all is good. Else, you just got screwed out of your money.
I bought them a battery replacement for my iphone, and it works fantastic, the battery really last a lot of time
They had the battery I needed at an unbeatable price. Items in stock always know what i buy. And this was my third time purchasing from this vender.
I bought a sim card tray replacement here at it was at a very good and affordable price. It's always a great deal to buy here. Really serious company
The replacement parts came with a repair guide video that made the replacement a breeze. Thank you so much my phone is back to normal.
If something I buy doesn't work as promised I shouldn't be charged to return your product (restock fee) and then make me pay to ship it back.
Tip for consumers:
Don't buy with this company
Products used:
Oled screen
I ordered a part from them and paid for over night shipping. I did not receive it the next day. They stated I made my order too late (past 5pm, I made it at 5:30). So, they refunded my order. I re-ordered the same part the next day, hours before 5pm, paid for overnight shipping AND an extra fee to have it delivered by noon and my package still did not arrive. I've paid them $51 extra for mover night shipping on two packages and haven't received any of them. The funny part is, I re-ordered the same part and it is now apparently on back order, even though I re-ordered the same part the next day. Now I have lost a customer and money because of this company's ineptitude at honoring their overnight shipping policy. They said they sent me an email stating that it was back ordered. I acquired my email from front to back acourednd the only email I got from them was an order confirmation. They didn't attempt to help athe all, they just offered to refund my money for a second time. So, now I am down two parts($310), shipping fees, one customer (who was going to pay 230 for a phone fix) and money. So, a customer, the potential for a return customer and over $500 that could be in my account right niw, but isn't because of this company. DO NOT BUY FROM THEM
Alerts have had great experiences with the seller, never have any issues with products, would definitely recommend if your a do it yourself
Had an amazing and great experience with this company and the delivery was fast. I am very much satisfied with Repairs Universe services
I got a quality screen for a very affordable price and I was able to install by using the repair guide that was provided
The only place that I could find parts I needed for affordable prices. The shipping time was just marvelous!
L have been pleased and satisfied with my shopping, merchandise and customer service! I will be a returning customer.
It was simple and fast to place an order. I received my product in less time than I expected, and it performed flawlessly.
Amazing, amazing service! Unbeatable prices, customer service cannot be compared to. Their website is user friendly as well.
Thank you Repairs Universe for the great job and excellent experience, the service was fast and super easy
Battery and tools arrived quickly and was easy to install. My iPhone 6 is working as good as new now. Much better than a whole new phone.
Delivered in a timely manner and it works perfectly for my customer. Great product line. The right tools to fix my phone, delivered on time. The best
Send a used defective replacement phone screen then refused a refund. The Screen was shipped with scratches.
The price and quality are very good, both very convenient. The shipping it's also very fast. Happy with my purchase
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