ReptileCity

Now this is my idea of an online business! First off, the prices were the best around. Secondly, it was very easy to negotiate their website to find what you want. My son and I had a good time reading the descriptions of all the different animals that we could adopt (it's obvious that this Mr. Willis and his family care about the animals they offer).
Third and foremost was the speed in which received our pet toad, and the packing was professional! As soon as we put him in his new home he took to his water, finished off two crickets and then we got to watch him shed his skin before calling it a night in his hiding hole. I highly recommend this company for fair prices and professional, friendly service. Thanks!

Long story short paid for my water monitor and had to wait a few weeks to receive it because of some difficulties. But Felton Willis replied to ever email I sent and never responded rude like so many others have said. Water Monitor arrived when everything was taken care of on his end. If any of you people know business should know sometimes $#*! happens but I had patience and Reptile City came through like they said they would thanks a lot and will definitely order again with no worries.

Very reasonable prices and good quality reptilian pets. We ordered our first ever snakes from them and the moment they came in their temperament was wonderful, they are very docile and were ready to explore their new habitat. I will definitely be placing future orders with this company as my knowledge grows along with my new snake friends! Thank you very much!

Ordered two reptiles and they were very healthy and friendly. I emailed them about 5 times before the purchase and they returned my email promptly. I could not have received a better specimen.
The one thing that surprised me and I didn't care for is the packaging. It didn't say live animal on the package or handle with care. They need to work on that. Plus it took two days instead of over night. My babies were upside down. I think they were treated as any other package and tossed around a bit on the trip. But besides all of that, it didn't break their little spirits. Thank you reptile city

Anna- Have ordered from them several times, absolutely in love. All the Animals Are healthy And well taken care of, Customer service is friendly and prompt. I recommend them if your looking for a good experience. I definitely will be ordering more Animals and products from this web site.

Ordered a snake on Wednesday evening. It arrived by 11am Friday. I really like how the ship ups and if u are signed up for ups choice shipping you can track the estimated location of the truck helping you know exactly when it will arrive. When snake arrived it was packaged very well. It was a little cold at first (I live in the north country) but I had the tank all ready to go and the snake warmed up and because active very shortly after basking in the sun lamp and ate a feeder fish shortly after that. I am very pleased with my purchase and would order again.

I would like to express my gratitude to Mr. Willis at Reptile City. I had placed a $500 dollar order on a pretty rare species and received them both alive and very healthy. I will say as a consumer read all the fine print when ordering a live animal that is being sent in the mail. Mr Willis sent an email the morning they were shipped so we could arrange to be there when they arrived. This is the consumers responsibility. I could not be happier with the speed, service and quality of reptiles that i received.

These guys were extremely helpful to a new tarantula owner, Penelope now has a lovely new house with all the kit needed to keep her well. It was delivered very quickly and securely. They offered online chat to help you and great communication via email. I bought the platinum terrarium set up. It was easy to put together. We have a very happy snake.

Thanks Felton for yet another flawless delivery, 3 deliveries of 6 turtles total. All turtles arrived before projected date. I had one baby turtle show up sick so I called Felton and he gave me some Great advice! The turtle did die shortly thereafter, but Felton sent out another the next day! All turtles are healthy and living together as one big family and my daughter is Thrilled! Thanks Felton!

Cody
Dallas

My 5 baby turtles all arrived live and healthy. This company was lightening fast getting my order processed and shipped out and you can not beat their prices with a stick. Most sites charge at least 30$ just for shipping, this company shipped for free if you spend 25$ my whole order was less than shipping alone with other companies. I homeschool my daughters and we are studying turtles they are so excited to learn hands on. I would recommend this company above amy others

Not quite sure how anyone could have a negative experience with reptilecity to be honest. I have placed 4 orders from them and received everything within 3-5 days and was sent a tracking number as soon as the order so I made sure to be home. Every reptile was well fed upon arrival and I have not had one die on me. If one of your reptiles does die you should look your own habitat and the care you give and not blame what I think is a great place to buy online.

Very quick delivery service. Would definitely recommend to a friend and I am definitely going to buy from the ReptileCity again great service and quick delivery 100% better then other Reptile places I've been to. I like the fact that they've got an online chat on the website so if you've got any worries concerns or even just a question they are very good at responding and really helpful with advice.

Excellent customer service. Answered all of my questions and concerns so I was confident with placing my order with them. I order two baby painted turtles, one southern and one western. They are both extremely active, especially the western painted one (He keeps climbing and trying to escape his temporary enclosure). I'm going to be ordering my eastern baby from them once they are back in stock. I recommend them to anyone who is looking for a reputable reptile or mammal breeder to work with reptilecity!

Ordered (3) R/B Walker frogs/ buy 1 get 1 free. Arrived late on arrival date with two dead and 4 sluggish. Sent e-mail immediately to Reptile City and received a response in a few hours saying they would be replaced. They came in on time overnight healthy, active and in good condition. I believe it was all in the shipping and I would order from Reptile City again.
Jack Skinner/NJ

I've seen quite a few negative reviews here, and I'm quite frankly shocked. My experiences have been nothing but positive with Reptile City. Mistakes happen, people. Thank you Mr. Felton Willis and the entire Reptile City crew!

A SERIOUS reptile/ amphibian store. Knowledgeable staff that go above and beyond. I went in for crickets, and left with a crested gecko. No pressure, but friendly and they go out of their way to educate.

0 rating. This company is exactly what all of the reviews say it is. 100% absolutely terrible. I purchased a reptile for $299, it was never shipped on time per the company shipping policy. I requested a refund and never received it. Upon reviewing my card statement this terrible company billed me $200 for no reason. Please if you wont a honest company, that respects people and animals please go else where.

I paid $50 for two day shipping. They say they were one day short because of the holiday and will ship this week. Other Co. S don't do that, why this Co.? They can AT LEAST tell me WHAT DAY it's gonna ship. If anybody had control over that it would be them. Even my dad says that's poo hitting the fan!

Got my order yesterday my stripe knee is beautiful got my hermit crabs and opted for 30 day free shipping got it on the fifth day. Just wanted to thank felton as well as reptile city it was the best customer service. I had answers to my questions right away and will ddefinitely be back again and again. Really thank you for everything. I would love to send pictures but I dont have good signal I assure you you get exactly what you are paying for.

I ordered a baby green iguana, he was stressed out when he got to my house the morning of the delivery but i was kinda expecting that because i'm in VA and it came from Florida! I had to leave to my dads for the weekend so my mom is taking care of it and from what i'm hearing from my mom said the iguana is doing perfect! He's being friendly, active, and eating well! Maybe one day i'll get to do business with them again :)

I ordered four fire bellied toads under the buy one get one free option and amazingly all eight arrived here to Texas very healthy and alive and ready to eat cricketers and super worms I had for them. I had recently converted a 55 gallon aquarium I had used for fish in the past into a terrarium for my other two toads I already had. Now all ten are happily sharing their new home together.

I made a order of 2 tarantula's and a snake from Reptilecity.com and i just sent them a email asking if they will alter the order and add another tarantula to the order because i read that if you spend $100 you would get free shipping but instead of fulfilling what the customer wanted they instead refunded my order and banned me from the site i asked them why did they refund my order and ban me from the site for no reason whatsoever and they said-

"we feel its best for you to locate your reptiles elsewhere. We dont owe any other explanation than that we can choose who we sell to. - Nina"

I have been a online consumer for almost 20 years and i have never had a company just out right ban me for no reason whatsoever and without explanation and discriminate against me like this when i just had a request that any customer would have.

Bottom Line: This company is Shady as F*ck!

I ordered $249.65 worth of hermit crabs in April, and they never shipped. When I asked for a refund, I was told that they'd "ship tomorrow," which never happened, either. Their next move was to just stop responding to my messages, and so they've stolen all of that money from me. Thieves--that's all that they are. BUYER BEWARE!