ReptileCity

They ignore the call after payment. It was fraudulent. For more than a month there is no feedback. The phone turns getting lost. Do not ever use this company.

Horrible experience, They overcharge you on shipping, do not communicate, never deliver, and take your money... NEED TO ALERT Law enforcement in Texas and Florida and indict them. Ignore all the FAKE 5 star reviews

This is one big scam. I ordered a Fat tailed gecko and it never arrived! I contacted customer service multiple times each with no response at all. Terrible site would not recommend

6-10 was the time of my delivery. After 12 days I called they said that I would receive a tracking on my order. After 14 days rinse and repeat and I was given the same BULL. Soon I began to get different "associates" that gave me excuse after excuse after excuse.

My credit card RED FLAGGED this, ah hem, company, but poor trusting me told them to allow the payment. Currently I am out $110 and am sick of their run around. Excuse after excuse after excuse. My advice is prepare to get a lawyer and report to BBB because they are a RIP-OFF!

Best place to buy from and shipping is as advertised if not sooner. I'm in Washington state and my order came the next few day. I look forward to many more purchases

Mr. Felton was so helpful in answering all my questions, and getting our beautiful blue tongued skink to us very quickly. I trust Reptile City with all my pet needs. Highly recommend.

Every One Have Own Opinion If Gat Good Or Bad Service Don't Like Animal Been Deliver That Way No Order Nothing Go Pet Store & Do Same How You Think Get There YES There Few Bad Place Sale Reptiles We All Have Speak Against & Report Them & Most Place Do Best Can Because Know Everyone Is Watching.

Less than a week ago, I ordered two amphibians that have become a rarity on the market. The amphibians came in a very timely manner, and were in picturesque health. Reptile City did everything they could to accommodate me, and make sure the package arrived as promise. They came through on their end.
I would like to also address the people that have posted which have stated that Felton Willis is rude. I work in customer service and shipping myself and know what it like to deal with unhappy/disgruntled customers. From my experience, these type of individuals initiate an issue first by being rude and disrespectful themselves. Then when the other party (i. E. in this case Felton) takes control of the situation then it becomes known as "being rude". I spoke with Felton twice via phone and both conversations he handled the situation very professionally. Therefore, I have a hard time believing Anna W. And others which have seemed to use the same statements because more than likely they're the ones that started the correspondence off being rude.
Anyone thinking about using this company, I would reccomend so. Not too often you can put trust in strangers, but your trust won't be taken advantage of with this company. I am 100% positive anyone ordering with Reptile City will have as good of an experience as I did.

Dear reptile city,
I just wanted to let you guys know we did receive our other Amazon tree boa yesterday. She is gorgeous! All of our animals are beautiful & healthy. Thank you guys so much!
Danielle

DO NOT ORDER FROM THEM-- they never sent my snake. I paid over $100 for the reptile and another $60 for express shipping. Their customer service is a joke i would never recommend this company to anyone.

Ric Greene sim city

Wed, Jul 11,10:27 PM (11 hours ago)
I am tempted to get a hold of you folks sooner but I'm the guy you sent two frogs to in Pratt Kansas just wanted you to know they arrived happy alive and they seem happy in their new home. Thanks, again Pastor Rick.

Nothing shipped, rude seller. There are tons of legit places to get your reptiles, but not here. Seller posts fake 5 star reviews to boost his rating because HE IS TOO SCARED OF THE REAL 1 STAR REVIEWS ROLLING IN! This is why he has a F on the Better Business Bureau. If he is truly a 5 star seller, who does he have a big fat F!?!?!? LOL.

Wish I could give no stars
I ordered a bearded dragon from them. It came late but that was not the problem. He came to me sick with Atdenovirus, and I couldn't tell he was sick till it was to late. I will never do business with them again. I wish I could get a refund I spent 119.94 on October 7th just so I could receive it October 20th paying 4 day shipping just to have it die with a virus. Very heartbreaking watching a lizard seize out then die.

Not even sure if it is a legitimate business/company at this point.

I ordered an animal in December of 2020 which never shipped, it is now late February of 2021.
I was never given any communication about the order.
I tried to reach the business concerning the order through both given phone numbers, I was not able to reach anyone despite multiple calls on one phone that also had a full mail box, the other phone number was simply disconnected.
I emailed the business and did not get a prompt response. Had to email several times and was finally given a response of simply "we will issue a refund"

It has been over a week since the supposed refund was issued and I have yet to see the refund. I am giving it one more day before I begin the time consuming process of disputing with the Bank and proper Federal Authorities.

If I could give them a zero star review I would. Please stay away from this business and their poor treatment of their customers. Whoever runs this show should really be ashamed of themselves.
And I thought Texans were honest people?

Again, Garbage service, Garbage business. Hope someone shuts them down.

I bought 2 Female Leopard Geckos and their the cheapest reptile delivery ( all of the other reptile companies are to expensive) I will buy again. Plus it's free shipping on orders over $100 bucks

This place is horrible i ordered a water dragon and paid 19.95 for the silver shipping and i have not recived crap i called the store that guy willis kept ignoring my questions and threatend to cancel my order so after 26 days of bullcrap i said i wanted a refund but i still have not recieved my damn refund absolutely horrible dont buy $#*! from these people they honestly get pist when you call

I paid for chameleon with 30 day free shipping. Over 3 months have passed. I still have not received the chameleon, asked for refund multiple times. No rely. It is a Scam company.

I picked up my emerald tree boa at 10 am this morning, me and my wife where so excited we could hardly stand it! She opened the box right there in the ups store and sure enough there he was (still in the bag) healthy and mad as can be. We took him home and put him in his vivarium. I was sad to leave and go to work but snuck out early to get back to my snake lol. When I got home I decided I was going to give handling him a shot, he was real scared and timid so I gave him some time to get used to me by just petting and handling him in his cage he tagged me a few times but after a while he calmed down and I decided to pull him out he was nervous but after a while he relaxed and perched around my hand and sat there for hours and he was completely comfortable after that. There where a few times that he got startled and lightly nipped at me but never really got too aggressive. Now hes my little friend sat on my hand for hours. I am very pleased with ReptileCity and will bring them all of my reptile business going forward. Thanks reptilecity for the healthy snake and our new addition to our family

I just got an emperor scorpion from them and was very pleased with everything when smooth looking forward to doing business with them in the future thanks.

I received my turtles in good condition and sooner than expected.
They are very active. I would recommend Reptile City for anyone
Thinking of buying a reptile.

I'm in a process of credit card charge back with them now, they sent me the wrong items, and I have returned the item using their shipping label. There is still no refund after 1 month! Will have the credit card company take care of them. SO PEOPLE DO NOT BUY FROM THEM, THEY ARE THEFT.

Ordered a ball python over 3 weeks ago, was supposed to be her in 5 days and still have not received it. I should of read the reviews before I ordered it.

Terrible communication-they never get back to you even when they say they will. Charged me twice 3 days apart. Sent the wrong lizards when they finally arrived. Not a good experience, overall.