ReptileCity

It all started when I ordered an albino bullfrog in December 26th, 2020. Shouldve read the reviews first before ordering. So I ordered and waited about 3 months for it, then I called back and they said they would ship it. I call again and they say they would have to see if they have it in stock and they would call back. They never call back so I call back instead and request a refund. They say I should get a refund in about 3 buisness days... and guess what? No refund... I submitted their company for fraud and instead of leaving a review and leaving ut for that I suggest u do the same. This July 26th will officially make it 7 months omg... I hate to leave bad reviews but reptile city is seriously a scam and should not be ordered from

I would not order nothing from them. They do really bad business. Cussed me out when I questioned him about not receiving my order after 3 weeks.he said he would just refund my money and be done with me. After I received qheckos that were in very poor shape and had scars all over them. Also they are skinny and unhealthy.the attitude the guy hate it's a wonder how he even has custumers. I decided to get my refund even though I prolly will not receive it since other people have had the same problem. I got lizards from them before and they were four lizards crammed in I really tiny box. It's a wonder how they even lived through that. They have newspaper stuffed in the box and I guess that was for a heat source. Idk but if your Thinking about ordering from them I would strongly reconsider. You will be unhappy even if you receive a your animals they won't be healthy.

I ordered tortoises from this place, its been a week to and still havent sent them. You can never get ahold of them weather your calling or emailing no responce from them at all. So today after calling over and over i got them to pick up and the responce was verry rude. They claim that tonight they are being sent and will be here in the morning. They also claim to have sent me shipping information that i still have not receved, I can only hope they arive alive and on time. But i am expecting the worst.

Sent in an order last October. Got half and then I havent seen or heard about the rest. Phone and he gives you the run around. 100 dollars down the drain.

A: I recently ordered a baby Albino Pacman Frog on Dec. 6/2015. Haven't got an email from Reptile City. So I sent them an E-mail asking for the tracking info on the frog for shipping. Didn't receive a reply until today when I sent Reptile City another email saying I was going to cancel my order if I didn't hear from them about the frog if it was going to be shipped or when it was going to be ready. The email I got back said that he will gladly refund my order - GOAY. I don't even know what GOAY means. I wouldn't place an order with this company. Still waiting for the funds to be added back into my account but haven't received my refund yet either and it is Jan. 1/2016.

This company does EXACTLY WHAT THE REVIEWERS ARE SAYING. I TOO was charged for a reptile that NEVER CAME and was NEVER GOVEN A REFUND! TERRELL is full of $#*! or works for reptile city because its a HUGE SCAM AND THEY NEED TO BE SHUT DOWN.

Everything on this site SEEMS legit, but after I placed my order and they charged me, they stopped communicating with me. I never got my order. I tried calling and emailing. NOTHING. I think they f***ing blocked me. I'm trying to get a refund from these a**holes, but again-- THEY JUST DON'T RESPOND! It's like trying to break up with my neglective ex-girlfriend all over again. Don't order from these guys!

I ordered 2 southern toads from him, when I got the package it had no heating or cooling pads to help the animals with shipping and it took two days coming from Florida
Open the package and one toad was dead stored in the same container with the live. Called him and he said he would send a new one, the live one died a day later called him again and he was extremely rude and anti social, he told me they only cover shipping and they have no warranty if the animal dies after he said he will send me 2 more but if they die he will NOT send me more or refund me
Reading the reviews I'm probably just gonna report him, he is just sending me sick or dead animals
The pictures below are of the dead toads

I've found the sales team at REPTILES CITY to be friendly and responsive. Their warehouse team as well was highly professional and quick to correct a few order issues. Their web-based sales platform is exceptionally well designed and the inclusion of text alerts on orders is very helpful for tracking shipments. My initial experience two years ago led me to order from them again, and this second experience was just as impressive if not more so. I will continue to consider REPTILESCITY my first choice.

Took about 4 months for them to realize they never sent my snake then another couple weeks for them to just send me a refund which I still haven't received

I Had been looking around for a scale less head ball python. I called reptile city an a man answered the phone. He seemed very agitated when he answered. I had asked him if they had any scale less head ball pythons. He was very rude and said no. He then ended up hanging up on me. Whatever you do, do not trust these people. My cousins salamanders were dead when they arrived at his house. Please listen to me DO NOT ORDER FROM REPTILE CITY YOU WILL GET RIPPED OFF AND TREATED LIKE GARBAGE.

A birthday gift was ordered and paid for on 2/25/21. The item was never shipped. I have spoken to this company numerous times to get a refund. There has been no refund issued. I have filed a complaint with the Better Business Bureau. DO NOT ORDER FROM THIS COMPANY!

They don't answer your messages and when call the guy doesn't even take time to talk. I order 3 tree frogs n they were not healthy at all n one was dead and both my hatchlings turtles came to me dead. NO HOLES IN BOX TO BREATHE N THEY DIDN'T SAY LIVE ANIMALS ON THE BOX N THEY CAME VERY DRY.

Reptile City and Got Reptiles are a scam. Ordered dubia chow. Never got it. Their customer sucks. Wish I read the reviews first to see how many times these companies have screwed people over

Ordered my frog in December and i never received my FROG! They lied to me many times about when I'll get my order. They don't awnser my calls and they are completely horrific. They for sure scammed me. DONT ORDER HERe

My daughter wanted a Sulcatta tortoise for Christmas, I ordered one early December for her only to be let down. The company failed to make the shipment by Christmas, together we searched the net for a BETTER company and we found yours and we got our new tortoise safe and sound in new Jersey, very professional, will definitely come back and highly recommend or organization!

DO NOT TRUST THESE PPL! THEY ARE SCAMMERS! THEY CHARGED AN EXTRA 65.00 ON MY CARD! THEY DONT ACCEPT PAYPAL. THEY LIED TO ME OVER ANE OVER. I ENDED UP WITH FEES TO MY BANK JUST TO STOP THE TRANSACTION. IM NOT THE FIRST PERSON THAT THIS HAS HAPPENED TO. BEWARE! NEVER AGAIN!

I have not bought from these inexperienced sellers and after reading ALL of your reviews I NEVER WILL! I am VERY upset now after reading these extremely sad reviews. I have purchased 2 African sidenecks from a pet store who's supplier was selling dying turtles. 1 passed in a month and I was refunded immediately and the other became very ill. She went to the vet for 6 weeks on the pet stores expense and have had her home for 6 months now. They also quit selling turtles altogether for this reason. My point is that is how a legitimate business is ran NOT what is said in numerous reviews on this site! PLEASE SHUT THESE SITES DOWN AND FIND A NEW SCAM WERE POOR ANIMALS LIVES ARE NOT AT YOUR EXPENSE! Thanks $#*! on the phone

Really crazy to see any negative reviews. Ive ordered 4 times from this place. And every time has been a good outcome. Ive gotten savannah monitor, water monitor, nile monitor, iguana, pacman frog, and few ball python. And everyone that i have got for my customers have been very happy with them. If you have any needs or questiond then felton will answer everytime and be happy to help. And hes even been nice enough to help make shipping better just today even hes gave me better shipping then what i asked for. I appriciate that forsure. But yes this place is awesome. They got great animals and help alot. Even if youve had lil bad luck once ide try again and try getting a little better shipping because im sure it was the package carriers doing because this place is 5 star.

I ordered a yellow rat snake on the 27th of June 2019 with 30 days to receive. It never came. I emailed today to ask for a refund. Items only $50 but we will see how it goes.

I placed an order Sept. 21st 2021 for 2 Red Eyed Tree Frogs, I chose the most expensive shipping and processing (Expedited Express 1-2 Day) I spent $189 in total, It is now Sept. 28th and when I call repeatedly I get the same story "We will process it today and send you an email this evening, when I email asking for a status update I get no response… I am highly disappointed and it appears I've been conned out of $189 I strongly recommend don't order from ReptileCity

Asian Forest Scorpion CB babies, buy one get one free. I didn't have any problems whatsoever, I emailed Felton with questions that I had and he answered almost immediately. I opted for the free shipping that could take up to one month but I placed my order on September 2nd and it arrived on September 8th. That's Awesome! All the scorplings that I received are healthy and they were packaged great, the container they were in had damp sphagnum moss and they were packaged with newspaper around them inside of a box. Reptile City definitely cares about their customer service and their animals. THANK YOU, REPTILE CITY! (You can only see three in the picture but there are more, all are healthy).

I just to thank you for send me my water dragons in such a quick way I'm so very happy with them nice color and healthy looking again thank you and I will be ordering again