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ReptileCity has a rating of 2.2 stars from 341 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ReptileCity most frequently mention customer service, live animals, and next day problems. ReptileCity ranks 661st among Pets sites.
I placed three separate orders here, two for hard to get Ecuadorian hermit crabs, and one for a three-striped mud turtle. Each time, the hermit crabs ran out of their container (insulated, humid, and with damp moss) an had natural shells. The turtle was groggy, but woke up and was swimming happily within 20 minutes. Thank you! Will buy again when I have more space!
Do not order from this company. They will take your money the very next day but won't return your emails. After 4 attempts to contact them via email were unsuccessful I tried to call them. Every single number was disconnected!
The little guys arrived and are now set up in their enclosers all 4 were alive a little cold and the sailfins were a little beat up from the trip the one with out the nose rub is scraped up in its top crest but other then that they are healthy looking and very much happy now both have full bellies and are resting in their terriaum thank you guys for being super professional and speedy on the order we have had a very difficult road dealing with back water and reptile city neither were as friendly nor helpful with this order reptile city put our order on hold for more then a month with no phone calls no emails he was very rude and inconsiderate, and when it was time to get our order going after hounding him for 2 days he told me "oh I just got an email saying we only have one";( back waters website lies and says they have them in stock even today after we confirmed they did not have them in stock over 2 months ago it was very refreshing to have people genuinely care about our order and feelings and to immediately check to see if you had them in stock I will definitly being goimg through you guys in the future if we purchase any more critters! So thank the team for helping us out as much as they did!
If I could give these guys no stars I would! I gave them a chance even though I saw the terrible reviews me thinking well maybe some of these people just wanted a free animal well turns out you should listen to all these bad reviews. I ordered 1 "flame" bearded dragon 2 geckos and paid $100+ So I got the 3-5 processing time and after the 6th day I started to get concerned no emails no calls nothing! They do not communicate and they are very very rude they don't ever give you an exact answer just excuses after them not ever shipping my package it's already the 9th day and I'm thinking hey today might be the day I receive them NOPE! Still never shipped out so I decided to just get a refund on my order and still nothing they do not communicate with you no emails, text, calls NOTHING DO NOT DO BUSINESS WITH REPTILE CITY DO NOT! They will take your money and not give it back apparently they sent me a refund but it's going to take 3-5 days I call BS I never received an email confirmation for my refund they are stealing people's money BEWARE!
Tip for consumers:
They do not communicate and they are very very rude they don't ever give you an exact answer just excuses after them not ever shipping my package. Do not give them your business!
DOUBLED CHARGED ME AND THEN AND EXTRA CHARGE 5 DAYS LATER. NO CHAMELEON EVER RECEIVED. CONTACTED OWNER BY PHONE AND EMAIL FOR HIM TO STATE IT WAS REFUNDED AND NEVER RECEIVED.
Scam never recived my frog or a refund contacted them muiltple times. Over a 5 month period please save your money. How are they in business scammers
Tip for consumers:
Do not buy scammers
Products used:
Never recived my purchase
Order never shipped so I canceled and asked for a refund more than 10 days ago...
Still hasn't arrived. I call and this $#*! hole finton
Yells at me!
The owner is very knowledgeable and answered all my questions and offered good advice! Great place to get a Reptile! Good deals to be had!
I love them arrived before my date. And the people at reptile city, were awesome when I contacted them. I will be doing business again.
Fixed my issue. Getting my female toad thank you all please respect all life forms... Love and be loved
Tip for consumers:
follow up because they are a little $#*!ed
Just want to know when mailing no issue taken pay but no tracking no info I am contacting other places just send
Very knowledgeable and always great quality animals. They will always have my business. Very please with my chameleon order. Thank you!
Products used:
chameleon baby.
Took 26 days to realize these fools were never going to ship anything
And another 26 to finally get a refund
I ordered from reptile city without first reading the reviews, and it freaked me out. I was so sure I was gonna get a dead Chameleon. I now have the chameleon, and he's pretty healthy and a little chubby. The issues I have with this place is the deceit. According to the website, the animal will not be left on your doorstep, and you must sign to receive the animal. The animal will also be shipped with a cooling pack overnight. None of this is true. I got a notification the he was being shipped at around 10 in the morning, and the company claimed to be from Honey Grove Texas. The package was shipped in the middle of the day from Florida, and I live in Austin. The package was not labeled FRAGILE, CONTAINS LIVE ANIMAL, or anything of the sorts. It was just a cube. Due to this, the doorbell wasn't rung when he got here, leaving him to sit on my porch for 3 HOURS. When I was getting worried, I checked the porch and there he was. He was in a l plastic container, surrounded by newspaper. He was obviously eager to get out, and when he did, he started running. Faster than a chameleon should. Poor guy, but he was beautiful. Brightly colored, indicating that he was in a good mood. He was pretty dry, and they're naturally humid creatures, and he's adjusting nicely to his new home, but I will not be ordering from these people again. I got my chameleon, but that was all they followed through with. They were also incredibly hard to get ahold of. Don't order from them unless you are looking to save money because they have a free shipping option "within 30 business days." My little dude took 16 b days to get here, but it was worth it. He's happily hunting crickets in his new home, but I'm glad he was shipped to someone who knew what she was doing.
Tip for consumers:
Be patient but check your porch often after day 10 if you get the free shipping
Products used:
The Veiled chameleon
Worst ever experience you will lose money very bad service never order again nobody should buy anything things from this company
Most beautiful colors I've seen in a iguana. They arrived healthy and have remained that way. Will order again. Thanks for my buddy.
Terrible customer service, was suppose to receive 7 turtles and a water dragon in 3-5 days but it took almost two weeks, turtle (deformed foot with a gash on its head) and water dragon (obviously sick) both died a week after I recieved them, charged me for shipping even though I qualified for free shipping because I spent over 100 said I would get a refund, had to contact them a week and a half later because I still had no refund in account, told me they had to speak with accounting which obviously they never did in a week and a couple days, so I told them I would like to have a Jackson chameleon being that I was charged 40 dollars for shipping and the chameleon was 40 being the price was the same, they agree and said I would receive chameleon 3-5 days once again, I contacted them about 7 days later because I still havent received, so they became upset because I questioned them about the whole situation with no explanation on why I havent received the chameleon even though they told me it was being shipped the day before because I email and asked when will it be shipped, so once again they said they would issue a refund of 40 so they could close the account and be done with it after I told them I would rather just receive the chameleon and be done with it. So now Im waiting on the refund which they claim will be posted in 24-48 hours. The whole experience was terrible and hard to deal with over a month dealing with one order!
I ordered 2 garter snakes from them and they came in a box unmarked just a plain brown boy it didn't say anything about a snake and when I opened the box after it taking 3 days to get here after they shipped it even tho I told them the order needed cancel I told them to cancel it on the 8th and they didn't cancel it and they shipped on the 11th and the packaging was horrible just a bunch of newspaper with a bag with newspaper and 2 dead snakes both of their heads were squshed I even took them out of the nasty smelling bag to make sure they were dead before I threw it away since the smell was horrible and I didn't want to throw a live snake away and they were hot to the touch and looked to have been dead for at least a day if not more and since its summer and the hotter months they should have at least added a cool pack to make sure they didn't overheat but they didn't so I opened the box and found 2 very dead snakes with smashed heads. I would not recommend and will not buy from here again.
This is my 2nd purchase from Reptile City,... my 1st was a baby python
With free 30 day shipping. It took less than 10 days for me to receive
My new baby python perfectly healthy and eats great. I can't remember
What the box was labeled as but I didn't order a box, I ordered a
Python. I wasn't keeping the box,. I was keeping my Python. And that's
What I got a perfect healthy strong eating baby python.My Son
Loved my baby Python so much I decided to go ahead and purchase him a
Baby corn snake. I also choose free shipping for the baby corn snake. I
Purchased on August 31 and received my baby corn snake on September 8. Again
My baby corn snake was perfectly healthy, sorry to all people out there
That is more concerned about what was written on the delivery box than
The actual condition of what was purchased,... but my corn snake was
Perfect and the delivery box was trashed,... My son is extremely
Happy,... baby corn snakes are very gentle and can move very quickly.
Another great addition.
The main advice I would give customers
That purchase from Reptile City is to keep an eye on your email account
For emails from Reptile City, because you might not get multiple days
Notice before you receive your delivery. More like 1 day notice before
Or same day notice early in the morning. I have no issues with this
Since I always have somebody available at home to receive my package.
Just a heads up for people.
I will be purchasing a Bearded Dragon next.The
Bad reviews I see able Reptile City is surprising to me since my
Experience with them has been well. I have even called and spoke to
Somebody over the phone before. All I can say is different people have
Different expectations. But for me Reptile City is batting 100.
Rip-off thief crook thief thirf crook crook crook crook thief thief thief thief crook crook crook crook
I purchased a Sailfin dragon it arrived as promised in great health and well packaged. He is already eating.
I purchased a female baby Kinkajou from this fun and extremely professional store, Felton who specializes in Mammals there WAS ABSOLUTELY FANTASTIC from the moment we first spoke until a few weeks later when we picked our little companion at the airport. Felton sent us informative DIY videos before we've received our Kinkajou, regularly fallowed up with me to see how she was doing and if we needed anything else after we've received her which I thought was so incredibly caring. It's been 6 weeks since our new little companion entered our lives and we couldn't be more thrilled with the Kinkajou we've got, we brought her to the vet twice for vaccines and deworming and our New York exotic veterinarian agreed she was 100 % healthy and well cared for before we got her. I will keep on doing business with them, they provided us with a fantastic exotic pet and deserve a 5 Stars review while Felton with his passionate work ethic, super conscientious and sky high level of care for the Kinkajou he sold us deserved 10 Stars just to himself. Great place filled with great people and where we got an amazing pet from!
I purchased a Mississippi Map Turtle from this company and they emailed me telling the turtle would be shipped out on the 7th as overnight, because shipping was 19.99 for overnight. I never received a tracking number so I emailed them back and they told me that they were shipping him on the 8th do to a delay. They finally sent me a tracking number and told me to call the. The guy I spoke with had a attitude because he said I emailed him too much. Which I sent 4 emails because I heard nothing back and go no tracking number, but he said he just shipped the turtle on the 8th and gave me the tracking. I went online to check and it said 2-3 day priority shipping. I called the post office and they told me the package takes 2-3 days to arrive because they sent it priority. I told him it was a live turtle and they said the shipping didn't state is was an animal because it is manditory that animals are expressed mailed overnight. They paid arou $6.00 to ship the turtle and he has been the box since the 7th at 11:50am. It is the 9th at: 45pm and he still has not arrived. I hope he is still alive. I would never order from this company if I were you. Animal abuse. Someone should shut them down.
Worst place on earth after kindly talking to Felton Willis about not receiving a order that was payed for I was cursed out and disrespected for no reason
I received two sick skinny animals barley hanging on to life and one dead animal skinny and the ones that weren't even packaged his response was I got free shipping what do I expect from him, the all the turtles were stacked and crammed in a small deli container and he was totally rude and unacceptable, I would not reccomend buying any pets here, this was the worst experience I've had ordering reptiles online
He was mad at the fact I asked if I can be helped with my experience and that's when he got loud and hung up in my face, he sounded drunk or high on some drug, he really needs to be stopped I have contacted everyone needed to after further research and now after seeing him post my personal info and lying about my experience with him I'm looking forward in seeking legal action so these pets are helped and no other pets are harmed by this pathetic person scamming people and killing pets
I was out more than 15.98 I was out dead turtles plus turtles that weren't even included I payed for I was out 40$ plus 15.98 so around 60$ any real business person would know that
Had an order for around 188$ so the shipping was free. Was supposed to ship in 6 to 10 business days. Order place on Aug 4th and still no order. I call and they will say will check on it and email you the status of your order. Never get an email. Call the next day and was told working on order now. Should ship tonight, will update you via email, no email. Call again the following day, now they are out of red bellies, okay I said I can take something else, like a cooter or something would be fine. Was told dont know if we can do that. Will let you know via email, again no email. Call again the next day, okay they will give me something else instead of red bellies, order will ship tonight, you will get an email, again, no email! No Order! Call again and now I am told no sidenecks,! Are you freaking kidding me. Thay tell me we only have B grade. I say okay, that will be fine, just ship my order. Was told well we have more coming in today. We will email you if they donrt come in. Again no email that day, call the next morning, was told will call you back in 20 min, not in office. Okay waited for call, no call, but guess what, I got an email. Just wow, and the email said we can send you y=the b grade anaimals but not til next week! WTF! So I cancellede order and now waiting for refund. I wonder how long this will take! Never will I give them my busniess again! Worst ever!
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Snakes, spiders, frogs, hermit crabs for sale with pictures and cages.
