Republic Services

The City forces us to do business with these morons. After we moved a month ago we tried to call them several times to close our account. Even after being on hold for over an hour, still nobody to answer the phone. We have tried this several times at different days and times. Always with the same result: "Someone will be with you shortly"

I have been with them for over 10 years in the last 4 months they missed seven pickups. I have two cans. I have called them over 15 times. I have emailed them over 6 or 7 times. I actually had a manager call me a month ago saying they would take care of it and let me dump my hundred plus bags at their transfer station 2 miles from my home. All of a sudden he didn't take my calls anymore. I paid a little garbage collection company to take my debris and it cost me $45. I've asked them to credit me for one month and they said OG sorry we can't do it. After talking to someone finally today after being on hold over 21 minutes I told them to come get their garbage cans I will do like the other 35 out of 70 people on this county Island and go to waste management. This company is a joke

Tried to cancel account on January 7th, called customer service, been asked all of the information as account number, name, email address, phone number. After confirm every detail, if you think your service should been cancelled, then I told you it's a joke, NO WAY. I keep calling about 5 months, no one in the phone call can deal with this, I called more than 100 times, every time been told someone would call me to deal with this. No, no one would call you, but still charged from your account every month. Then you call back, same circulate. Until now it's been more than 5 months, I've been charged 5 months more, still no one can deal with it. Don't use Republic Service for your business, if you don't want to get a lot lot lot trouble in the future...

Two weeks previous to my home renovation I filled out "all necessary documents " which was required before my deposit of $500 dollars was taken out of my account and dumpster was scheduled to be delivered.
- The day before my scheduled dumpster delivery a customer service agent called and said there was one extra document I needed to sign and she would send it over. It was never sent which caused my dumpster to be delivered two days late and two days of wasted time trying to track down any one who knew what form needed to be sent. A few customer service people I spoke with insisted the dumpster was delivered to my house and was on time!
- The money was immediately taken out though!
- The document not being sent was a mistake on their part!
- The two day delay cost me money and time!
The company has zero accountability and suggested that the mix up was MY fault!

They ran my debit card 3 different times in one month. When I tried to get them to pick dumpster up from location. They billed me for another 3 months. The manager on the local staff team actually told me to stop payment or I would continue to be build. After signing documents to close out the account they sent another bill two months later that I'm having to fight so it doesn't go against my credit. This company is the epitome of a nightmare! Mark Leblanc Acadiana Cabinets LLC

Im sick of them leaving my trash it happens atleast twice a month. I damn near feel its intentional. How is everyone else trash gone from the alley except mine. Indianapolis needs to contract a new and better trash service.

I am surprised this company is still in business. They overcharge for services that can be gotten elsewhere 85% cheaper. They admittedly have overcharged my company on multiple occasions and I have spent hours over the years questioning bills, explaining issues and getting adjustments. They also will renew your "3 yr" contract with them without saying a word to you so be sure to set reminders on cancellation procedures and timelines. Thank GOD our County passed an ordinance saying we can drop all trash contracts at the end of this month so I can finally be done with this utter nightmare.

Heed my warning never ever use Republic Services. I would give them no stars if possible. They are by far the worst company to deal with on all aspects. The service is horrible! The invoices continually increase. Driver's truck leaked oil on our driveway. They made me send a certified cancelation letter 3 months in advance of cancelation date. They charged us a removal pickup fee that was not in the contract. They tried to charge me another month after they had picked up our bin the previous month. Republic Services is double what most other companies charge. There is no customer service. All they care about is the money. A supervisor was supposed to call me back and no one ever did. Just an awful company!

I have my trash dumped every other week... I paid in December for January. It was delayed from Tuesday to Wednesday, the truck was here this morning doing my neighbors. My trash was not dumped... I am thinking about finding a new company. Jeez republic how hard is it to dump all the trash on a street... the driver sat in front of my house 30 minutes, so I'm sure it was dumped... NOPE! 8 YEARS IM OVER IT.

If you choose to give this company your business be prepared to go down a one way street...only their way! Our company was with them for 11 years. Zero missed payments, zero late payments & zero returned checks. Prices go up constantly. You have to give them 60 days notice, in writing, in order to cancel their service. I emailed them the cancellation letter to the email address they provided. Never heard a word. Called. They transferred me to my rep. I've never met her, didn't have her phone number or her email address. She told me they did not receive the cancellation notice (that it was my fault that I sent the letter to the wrong address - even though they gave me the address) and they would not back date it. My original email never kicked back so I had no idea it was in lala land. My contract expired 11/1/23. They would not cancel my service due to the letter not going to my rep and informed me that I would have to stay with them until 11/30/23. When I received my bill for November 2023 it was $150 higher. When I asked why I was told that my contract was expired and I had a price increase. I hate it that I was loyal to them for so long. I've found another company for literally 1/2 the price. Republic Services is terrible. If they don't like what you are saying they'll just hang up on you. Shocking to me as a business owner. And reaching out to their manager is a joke. I truly hope that all the bad things they are doing to people come back to them 10 fold! I would prefer to give them a negative star rating but that's not an option. Really crappy people to deal with!

I was run over by RS ten years ago and was nearly killed. I wont say what occured as it would make it clear to the company who is writting this review. A major lawsuit occured and I won. Years later after moving from the site they nearly killed me at, they purposely take their lunch breaks outside my new gated home, revving the engine. I told management, yet it still occurs just across the street. Now they skip picking up cans in 95° weather. Its a monopoly and a dangerous one at that. They even killed a little girl here in the town I live so please be careful. The drivers are not background checked as far as they should be.

Without hesitation, I would recommend Republic Services for your waste disposal services. We manage many apartment complexes in different counties in NJ and have been using their services for over 3 years. My account representative, Nathan Santlofer, has been a pleasure to deal with. Phone calls are always returned in a prompt manner and Nathan is quick to address any problems that may occasionally arise. If you need fast, efficient service at a fair price for trash removal, do not hesitate to use Republic Services.

I used to have Ace disposal that was bought out by Republic. In the past 2 years my bill went up and is now doubled what it was 2 years ago. They price gouge you all the time with misc charges. Do not use this service, you will regret it. When I finally cancelled, they actually charged me $60 to come and get their own cans, unreal!

Horrible company. We are being punished with huge fees for daring to move and cancel services for our small dumpster. We've had Republic for almost 16 years. They let me cancel on the phone least weekend and I paid up the last bill. They told me dumpster would be removed. Then 10 days later I get an email claiming they tried to call (lie) and demanding a certified letter stating we are canceling. And they want SIX MONTHS of payments for nothing. And the new owners now have a lovely dumpster they don't want to decorate their driveway. Republic must be desperate to extort money from moving customers. Run.

We all know the world is short-staffed right now. I can empathize and understand the current situation... But what I can't understand is rude customer service on the phone... I'll be taking my business elsewhere when my contract is up. This is what 3 weeks of trash not being picked up looks like.

We unfortunately had to go with Republic because they toolkit on UGS ( who gave exceptional service). I can count on 1 hand how many times they actually picked up our trash when scheduled on Tuesday. Practically every week we get the delayed pickup call, this week now Friday. I call asking for credit and am rudely told credit is not available. We are on the verge of looking for another company unless Republic starts consistently picking up on time!

The person picking up the trash did not even notice the lock bar was malfunctioning, and wasn't allowing the trash to empty out. He would just put the container back down with all the trash hanging out. Then our prices keep increasing, yet they're telling me I'm in a contract. So I requested a copy of the contract over 3 weeks ago. NOTHING. The agent hasn't even reached out. Then they brought another container, but it doesn't have a lock bar, so guess what happens... illegal dumping. They suck. I've had several other issues with this company over the last few years. They are not good, nor are they even the cheapest.