• Resellerratings

Resellerratings

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Overview

Resellerratings has a rating of 1.7 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Resellerratings ranks 123rd among Consumer Protection sites.

  • Service
    15
  • Value
    14
  • Shipping
    9
  • Returns
    9
  • Quality
    14
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
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How would you rate Resellerratings?
Top Positive Review

“I've been using ResellerRatings for years”

Samantha J.
6/14/10

I've been using ResellerRatings for years. What's really unique about it is how the reviewers there tend to praise retailers for great service far more often than they criticize. It's refreshing to feel the positive energy there, and read the long accounts and stories of experiences with different retailers, vs most sites out there where people are just ranting.

Top Critical Review

“Resellerratings or whatever they are …”

Noel R.
8/3/24

I just placed an order from a nursery when this organization butted in to inform me that the nursery doesn't participate in their games or whatever. I'm not interested in their opinion but am curious as to how they just pop up while I'm shopping online. They're trying to come across as The Better Business Bureau

Reviews (69)

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reviews (30) review site (8)
Thumbnail of user marka1567
New York
1 review
4 helpful votes
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April 9th, 2021

I attempted to post a negative review for a vendor who took my money for something they don't have to sell me. After a short runaround, the review has been removed from the ResellerRatings.com site - both public viewing and my site account profile! In view of this experience, I don't consider any of the published reviews to be reliable.

Service
Thumbnail of user gp42
Washington
1 review
16 helpful votes
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February 6th, 2015

These guys are a joke and an insult. They contacted me to solicit a review of a recent purchase I have made from a company that apparently is dumb enough to use them. After spending about 15 minutes typing up the review I could not submit it fully because I did not have a resellerrating.com account and offered me to create one and give up personal information for the privilege of responding to their spam. Are you for real? Get lost.

Thumbnail of user ronp69
Canada
2 reviews
15 helpful votes
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October 24th, 2017

I was intent on buy a laser machine from a laser company. I found one that used Reseller Ratings for reviews - Camfive. The laser reviews I noticed half of their 57 reviews were completed in the last month. They all were 5 star giving them a 10/10.
But, you could tell they were all vague and over-the top. I can't prove it, but it is quiet obvious they are cherry picking or just manufacturing fake reviews.

Thumbnail of user jeffs255
Canada
1 review
2 helpful votes
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September 11th, 2017

Had a couple of unreasonable customers leave bad reviews... have no easy way to contest and reply to the reviews publicly... Seems like they just want to have merchants sign up for a paid plan... Completely wrong...

Should be just as easy for the merchant as it is for the customer to post each version of the story...
ResellerRatings is biast and its sad that big companies Like Google are working with them...
I prefer Trustpilot...

Thumbnail of user mikem1240
2 reviews
8 helpful votes
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June 2nd, 2019

They are apparently a paid site that only reviews products from companies that pay them. They overload positive reviews for companies that pay them, while only publishing negative reviews from paid company competitors. One of the colluded schemes is for companies to give free lesser products to customers who make large purchases before the products even arrive. Companies can also pay Resellerratings to cherry pick negative reviews of their competitors from from other sites and publish them. Crooks. They dupe people into buying junk based on skewed reviews!

Tip for consumers:
Ignore it. Find a better site.

Products used:
I learned to exclude their reviews.

Service
Value
Shipping
Returns
Quality
Thumbnail of user billb2189
Texas
1 review
0 helpful votes
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September 13th, 2023

I placed a 1 star review for a company that is giving me the runaround for them shipping me the wrong part. The review stayed up for a few days then disappeared. I checked my account with Resellerratings and my review was there. I placed another review on the same web site and it it showed up almost immediately. The next day I looked and it was gone. Looked at my account and it showed no reviews! I put in another review so we will see.

Thumbnail of user freds474
North Carolina
1 review
4 helpful votes
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February 15th, 2021

Basically ResellerReviews is run by scammers. It's a business designed to push businesses into paying for their services.

You buy their service and you are allowed to position your best review at the very top of, every page of your reviews. Even if it is years old.

Don't buy their services and they bring old bad reviews up too the top as if they were just written. I have seen reviews 12 years ahead of good many reviews.

They do this in an attempt to hurt the business into buying their services.

Just try leaving a review for them. They block it. Just Dishonest.

Products used:
Their product is review placement

Service
Value
Quality
Thumbnail of user josht78
Michigan
2 reviews
9 helpful votes
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July 9th, 2018

ResellersRatings.com uses unverified information to mislead consumers. They will not allow websites to ask their customers to write reviews unless that website is paying for ResellersRatings services. This site is a scam and does not hold any creditable weight. Their practices should not be allowed as they purely a scam that hurts small businesses.

Thumbnail of user jamesa478
Arizona
3 reviews
8 helpful votes
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May 24th, 2018

This site, and the people who run it have a long history of dishonesty. They used to charge $29.99 per month for their service and then, without notice or warning, they raised our rates to $500 per month. They offered no explanation or advanced notice. Just a spammy email announcement claiming "exciting new features". It was a total bait and switch.

Now, they've modified their algorithm to artificially weight recent reviews in an attempt to force businesses to continually push consumers to Reseller Ratings to write reviews. It is slimy. And, to top it off, they are reporting incorrect, deceptive review data to Google.
They represent everything wrong with 3rd party review sites.

Tip for consumers:
Do not use this site. You cannot trust them.

Thumbnail of user jackm16
Georgia
2 reviews
20 helpful votes
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May 25th, 2012

HOW come a company with this so bad integrity can still be in business and used by google? HOW can we stop that?

I am also a merchant, signed up for 29$ and got charged, after 3 months, 199$... and it took me a few month to understand what happen. There was NO way i would accept a 199$ bill... but it was too late for VISA to make a Chargeback claim.
They suddently raised my price WITHOUT advising us!... They are scammers... what else can we say?

Thumbnail of user nathanielf35
Canada
1 review
6 helpful votes
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September 15th, 2020

They post bad reviews of your website so that you have to pay to get them removed and then once they take your money they won't cancel the service or answer the phone or answer any emails. Scam alert.

Thumbnail of user md236
Texas
1 review
6 helpful votes
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May 17th, 2017

Left a negative review about an experience with a florist. I have been hired for jobs where I provided less documentation and answered fewer questions. They posted my review, and then buried it with a dozen superb reviews all by people who were "verified customers". ResellerRatings didn't put that that under my review despite having verified I was a customer of the florist. Funny thing was all the reviews that came in the day I verified everything was the Monday after Mother's day... not one other superb review was for the service they provided for mother's day flowers. 70th anniversary, Birthday, Funeral but not mother; s day reviews the day after mother's Day. So sorry I wasted my time with this 'wanna be', bogus, rip-off company.

Thumbnail of user lb339
Missouri
0 reviews
4 helpful votes
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January 10th, 2022

Before making a purchase from Ideastage.com, I researched the company on line and saw 4.5 stars listed for them at resellerratings.com. Fortunately, I actually looked at the reviews. There were 13 reviews, most of them a 1 rating with 2 that were a 5 rating. If you do the math and average the 13 reviews, they should have received a 1.92 star rating.

Resellerratings.com claims to have their own method of assigning stars to a company but if they rate Ideastage.com with 4.5 stars and the actual average is 1.92 stars, I certainly will never use resellerratings.com again!

Tip for consumers:
Never trust the rating you see on this site unless you're willing to read every review and do the math yourself!

Thumbnail of user billyf21
Washington
1 review
2 helpful votes
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October 13th, 2017

Here is what I was going to send them

Your site is a pain to use. I was going to review zenni optical but you needed me to long on through Facebook (that's obtrusive, one more reason I should delete that $#*!) or through email. Maybe I have an account with you? Your sign up and log in button are the same. If you are phishing for my passwords tough $#*!. I only use that password for accounts that I never plan to access again.

Yes, I was so irritated I actually wrote you an email.

Thumbnail of user joelf197
Illinois
1 review
1 helpful vote
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May 27th, 2022

We were trying to setup there reviews collecting for 2 years and we weren't successful.

The second you sign the contract with them their is nobody to talk to. And when you try to cancel you need to give a 90 days written notice but the second you cancel you dont get access to your account

Service
Value
Quality
Thumbnail of user ronnied5
Texas
3 reviews
18 helpful votes
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March 17th, 2014

This review site is a joke. If you leave a positive review on a company it will only post if that company has paid for the membership. If they haven't paid for the membership only the negative reviews will show. This is called extortion. They are forcing companies to pay for their membership.

Thumbnail of user denisk55
New Jersey
1 review
6 helpful votes
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July 23rd, 2018

Basically a extortion site. Will only publish negative reviews if you don't pay to be a subscriber, and if you don't pay to be a subscriber you can't respond to reviews. I am amazed that they are still in business, and there reviews are posted on Google.

Thumbnail of user jerrys775
California
1 review
6 helpful votes
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May 20th, 2021

From reseller ratings sales:

Our review scores IN GOOGLE AND ON THE DASHBOARD are not a straight average. They're weighted on recency over the past 12 months — and to add to this, you've only collected 8 reviews since May of last year. All of them were 1/5 except one, which was a 2/5…
When a company stops collecting active reviews, which you did when we did not respond to my renewal emails and therefore access was shut off, you expose yourselves to only "organic" reviews. Organic reviews, or reviews people go out of their way to leave, which they typically only do after a negative experience, will bring down your score. I suspect that this is what has happened in your case.

Also, our relationship with Google for over 10+ years has afforded us this strong SEO presence. It's a big part of our value.

If you'd like to begin collecting reviews again, I would be happy to help you get that arranged. As always, let me know how I can help…

Tip for consumers:
don't sign-up with them, use google ratings.

Products used:
their service

Service
Value
Quality
Thumbnail of user ck89
Colorado
2 reviews
11 helpful votes
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January 17th, 2017

I wrote a review of buybackworld one of their "participating" vendors. After the company replied I edited my post to readdress their response. The post never showed up on the thread again. Obviously if they don't like you're review or if it hurts one of the vendors they block it

Thumbnail of user gabriela389
Portugal
1 review
0 helpful votes
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November 28th, 2022

Very nice man very niceeeeeeeeeeeeeeee well done for real very nice man very niceeeeeeeeeeeeeeee well done for real very nice man very niceeeeeeeeeeeeeeee well done for real very nice man very niceeeeeeeeeeeeeeee well done for real

Tip for consumers:
very nice man very niceeeeeeeeeeeeeeee well done for real very nice man very niceeeeeeeeeeeeeeee well done for real

Products used:
very nice man very niceeeeeeeeeevery nice man very niceeeeeeeeeeeeeeee well done for real very nice man very niceeeeeeeeeeeeeeee well done for real eeeeee well done for real

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnd206
California
1 review
14 helpful votes
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October 9th, 2013

I am not sure who are this who dare post good reviews about this ripoff company like resellerratings.com, I am 100% sure they are employed by this company.

Shame on them for taking advantage of hard working american

https://www.facebook.com/pages/Resellerratingscom-Scam/**************

Thumbnail of user robinr23
Ireland
4 reviews
702 helpful votes
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August 21st, 2014

Great site. It sure isn't the same it was before but they still provide good service, a lot better than most of the other similar sites I've used. I haven't had any problems by now.

Thumbnail of user davidd195
Connecticut
1 review
19 helpful votes
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February 16th, 2016

ResellerRatings.com runs a public forum for (supposedly) rating merchant performance. The merchant, however, isn't considered part of the public unless he ponies up ridiculous amounts of money.

Unless a merchant pays them something, they're not afforded the privilege of responding to public comments. Further, those that do join at the low low price of $29.00 a month, won't see that number for very long, as many merchants have reported that they jack up the monthly rate to $299, $499, $?, the sky is apparently the limit.

There are much better alternatives for consumer reviews than ResellerRatings.com, including this very site.

And, if you're a merchant, since Google is now utilizing reviews from places other than ResellerRatings, there's zero reason to participate there any longer. Stop sending your customers there to leave reviews. Send your customers to Trustpilot instead, and Google will begin excluding the reviews on ResellerRatings and picking up those left on there. No activity on ResellerRatings equals removal of those reviews from Google Shopping.

Lastly, if you're skeptical, just Google "resellerratings.com extortion" and you'll get a better understanding of how others feel this company operates. Heck, there are even videos on YouTube examining their practices.

Tip for consumers:
Use this site or Trustpilot instead. They allow merchants to interact with customers for free. Google uses reviews from Trustpilot, so there's no reason to send your customers to ResellerRatings.

Service
Value
Quality
Thumbnail of user chrisw544
Idaho
1 review
6 helpful votes
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September 26th, 2018

Do not recommend! If you stop paying, you lose access to reply to reviews. I have 143x 5-star, 6x 4-star, 0x 3-star, 1x 2-star, 2x 1-star reviews over the lifetime of my account and after I stopped paying ResellerRatings changed my overall rating to 2.5 stars. My actual average should reflect 8.72/10 and 4.3-stars overall.

This is extortion and fraud!

Thumbnail of user danb69
North Carolina
1 review
15 helpful votes
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January 28th, 2014

Fraud. They more than quadrupled our monthly fee without any warning at all. Do not use Reseller Ratings. There are plenty of other review sites out there that are not scams.

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