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ResumeCoach

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Canada
1 review
0 helpful votes
Follow Bun B.
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So the first time I used it, I didn't cancel in time, they return me the money after I asked, so I thought they are not that bad. But this time I used it again, and cancelled it at the same day because I only want to use for once, and I contacted them to confirm that I've already cancelled. Funny thing happen, they still charge me 38 dollars even so! Now I believed what everyone are saying, they are a total scam company.

Date of experience: October 25, 2021
Customer Care Team R. ResumeCoach Rep
over a year old

Hello Bun

Sorry for the inconvenience. We really feel bad that you felt this way. If we haven't solved your problem yet, we remind you that we have policies that protect the user.

You can find the information here by filling out the form:

Thank you very much.

Kind regards

-ResumeCoach

Greece
1 review
0 helpful votes
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Difficult to print
March 11, 2024

I was very satisfied by the features which helped me to build my cv. Very easy to form the cv and with style. My only comment is that it was difficult to print it; I also got unpleasant feedback from the HR people, who reviewed my cv, that it was not printed properly.

Date of experience: March 11, 2024
Customer Care Team R. ResumeCoach Rep
over a year old

Hello,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards, Carol

ResumeCoach.com Team

Turkey
1 review
1 helpful vote
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Hello, Your martketing strategy is terrible
March 29, 2024

Hello, Your martketing strategy is terrible. Your ADs on google shows your website seems " free ". During the process, you dont mention about the service fee. I've bought your service to this complain. Wont see each other again.

ResumeCoach attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 19, 2024
Customer Care Team R. ResumeCoach Rep
over a year old

Hello Erkin,

Thank you for taking the time to leave a review of your experience with ResumeCoach. We're sorry to hear that you were unhappy with our fee to access premium features.

Our mission is to provide our customers the best possible service at a fair price. Our paid plan allows job seekers to create resumes that stand out and increase their chances of landing their dream job, with the ability to download it in PDF version.

Additionally, we offer a free service that allows you to access our builder and download a plain text version of your resume.

We hope you find this information helpful. If you need us in the future (or you have any other issues that you need our help with), please do not hesitate to contact us directly via contact@resumecoach.com. We'll be more than happy to assist you with anything you need.

Best regards, Lola

ResumeCoach.com Team

GB
1 review
1 helpful vote
Follow Amir J.
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I started using the trail version to create my resume, but it was not flexible at all. For example I wanted to add icons in my personal information (e-mail, phone, linkedIn...) but I was not able to. Furthermore, I was not even able to change the title of the section, so I was forced to use whatever title that was given there.
Also, when you have a "link" section in your personal information section, you are expecting the link you provide there to be clickable, right? It was not.
Overall I ended up using google docs CV creator which gave me way more options for free.
All that said, your customer support works absolutely amazing! It was extremely fast and helpful.

Date of experience: July 11, 2022
Customer Care Team R. ResumeCoach Rep
over a year old

Hello Amir,

Thank you for your feedback. We appreciate it very much.

We are sorry, however, that your experience using Resume Coach was not as expected; we are working hard to make sure that you, the users, are satisfied.

We take note of all the details you provided and hope to see you again soon on our platform.

In any case, if you need it, you can contact our support team by clicking on this link: https://www.resumecoach.com/contact/

Kind regards,

-ResumeCoach

Australia
1 review
0 helpful votes
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Very good overall.vGood information was looking for a program that pre-filled my current resume into a better format.

Date of experience: August 5, 2024
Customer Care Team R. ResumeCoach Rep
11 months ago

Hello Jamie,

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our resume building services.

At ResumeCoach, we always strive to provide our customers with the highest quality service and support. It's wonderful to know that our efforts are paying off and that we were able to help you create a professional and effective resume.

If there's anything else we can do to assist you, please don't hesitate to let us know. We're always here to help, and we appreciate your feedback.

Thanks again for your kind words and for choosing ResumeCoach!

Best regards, Tina

ResumeCoach.com Team

Montana
1 review
0 helpful votes
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I was really dreading having to rebuild my resume after being a stay at home mom for several years, but this made everything easy and low stress. Thanks!

Date of experience: July 10, 2024
Customer Care Team R. ResumeCoach Rep
12 months ago

Hello Hillary,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards, Tina

ResumeCoach.com Team

Croatia
1 review
2 helpful votes
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Great customer support!
August 26, 2022

I have purchased a trial period of 14 days and paid for it. However I was not aware that although I have paid for it, that my credit card will be charged for a month period. I contacted the customer support and agent Nathalie has understood my problem, checked my case, reviewed and said that the refund request has been approved.
She was very polite, concise and clear. The refund request was solved in one minute!

Date of experience: August 26, 2022
Customer Care Team R. ResumeCoach Rep
over a year old

Kris!

Your words motivate the entire team to continue improving, thank you for mentioning your satisfaction with Nathalie, we will pass on your comments.

We hope you choose us again when you need to change your CV.

We wish you an amazing week!

-ResumeCoach

France
1 review
0 helpful votes
Follow Marguerite X.
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Resume Coach is a great resource for those looking to create a professional and effective CV. The platform provides an easy-to-use interface with a variety of templates to choose from. The templates are modern and well-structured, ensuring that the final product looks professional and is easy to read.

Date of experience: March 3, 2023
Customer Care Team R. ResumeCoach Rep
over a year old

Hi Marguerite!

Thank you for sharing your experience and for choosing us for your resume. We are pleased to read that you left us such a positive review, it makes us proud and gives us even more strength to keep growing.

Best regards!

-ResumeCoach

Georgia
1 review
0 helpful votes
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I love the Resumecoach site!
July 21, 2023

I love the Resumecoach site! It's really easy to use and the templates are great. I was able to write a cover letter in just a few minutes, and it felt like it was written by me, not some cookie-cutter template.

The agent that helped me, Andrew, was super helpful and friendly. I'm excited to see if this template helps me get the job!

Date of experience: July 21, 2023
Customer Care Team R. ResumeCoach Rep
over a year old

Dear Wendell,

Thank you so much for taking the time to leave us such a wonderful review! Your kind words are truly motivating for our entire team, and we are always looking for ways to further assist our users or improve our service.

We're thrilled to hear that you had a positive experience with our customer service agent Andrew, and we'll be sure to share your feedback with them. Our team takes great pride in providing the highest level of support possible, and it's fantastic to know that we're meeting your expectations.

We're honored that you chose ResumeCoach to assist you in enhancing your resume. We look forward to serving you again in the future and helping you achieve your career goals.

We wish you an amazing week and thank you again for choosing ResumeCoach!

Best regards,

ResumeCoach.com Team

Hungary
1 review
2 helpful votes
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I wanted to make a nice and proper resume and I went through their website and at the end there were options to pay for the resume. I spent almost an hour with my resume there. It is obviously my fault too to fall for that, but they could inform in front that it is a chargeable service.

Date of experience: April 29, 2020
Customer Care Team R. ResumeCoach Rep
over a year old

Hello
First of all, thank you for sending us your feedback through this platform.

Even if your experience was not as you expected, we hope to improve our product as soon as possible.

For more information about your case and an ASAP solution, please contact our customer service team: https://www.resumecoach.com/contact/. You can give us the details by phone or email, whichever suits you best.

Thank you again,

-ResumeCoach

California
1 review
0 helpful votes
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Great when you need a resume FAST
January 23, 2023

Very helpful to get a cv really put together. It is always frustrating to have to futz with the margins and fonts on a resume in Word. So, this website helped me to put in exactly what I needed and customize as I wanted, but without the hassle of having to format the page correctly. Plus, the resume saved online and I could download it in many formats.

Date of experience: January 23, 2023
Customer Care Team R. ResumeCoach Rep
over a year old

Hello Jana!

Thanks so much for doing the review! We love to read that users are happy after using our Resume tool.

We're glad to hear from you.

Thanks,

-ResumeCoach

Florida
2 reviews
55 helpful votes
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Let's be clear
December 3, 2019

Let's be clear about what Resume Coach offers. People don't read what they should read before signing up, and here's the problem. This goes for any online service that may come to mind. I know I can be a picky person, but I always double-check the terms and conditions from any service: from Amazon to Resume Coach. After reading the conditions carefully from this resume builder, I saw that if you don't cancel your subscription before the trial period ends, you will be charged with a monthly fee. So I didn't have any problem, as I had canceled the service before the free trial ended.

Date of experience: December 1, 2019
New Jersey
1 review
0 helpful votes
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A MUST HAVE site!
March 21, 2023

I first learned of Resume Coach from one of my friends cause he used it to get employment. That was years ago. And now I used it to update my resume and It definitely worked after few weeks I found a job! This website is definitely amazing and a must have for job seekers!

Date of experience: March 21, 2023
Customer Care Team R. ResumeCoach Rep
over a year old

Hi Sean!

Thank you for sharing your experience and for choosing us for your resume. We are pleased to read that you left us such a positive review, it makes us proud and gives us even more strength to keep growing.

Best regards!

-ResumeCoach

New York
1 review
0 helpful votes
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Great experience, super helpful and simple to use. Been trying to enhance my resume and this was exactly what I needed.

Date of experience: August 8, 2024
Customer Care Team R. ResumeCoach Rep
11 months ago

Hello Alexa,

We're super excited to hear that you had a positive experience using our platform.

Your kind words truly make us proud and give us the motivation to continue growing and improving our services. We're glad we were able to provide you with such a great experience.

Thank you again for choosing ResumeCoach, and please don't hesitate to reach out to us if you need any further assistance with your resume or career goals.

Best regards, Meg

ResumeCoach.com Team

Georgia
1 review
0 helpful votes
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I just finished making my curriculum with the Resumecoach template, and I have to say, this is a great site. I love the way everything is laid out, and all of the different templates you can use. It makes it so easy to put together a resume that's going to impress, and it took me no time!

Date of experience: May 11, 2023
Customer Care Team R. ResumeCoach Rep
over a year old

Hello Rudy,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards,

-ResumeCoach.com Team

Texas
1 review
0 helpful votes
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Not upfront about cost
August 11, 2024

Not upfront about cost. Cost should be noted at the beginning before going through the entire process of developing a resume on your platform.

ResumeCoach attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 1, 2024
Customer Care Team R. ResumeCoach Rep
11 months ago

Hello Laura,

Thank you for taking the time to leave a review of your experience with ResumeCoach. We're sorry to hear that you were unhappy with our fee to access premium features.

Our mission is to provide our customers the best possible service at a fair price. Our paid plan allows job seekers to create resumes that stand out and increase their chances of landing their dream job, with the ability to download it in PDF version.

Additionally, we offer a free service that allows you to access our builder and download a plain text version of your resume.

We hope you find this information helpful. If you need us in the future (or you have any other issues that you need our help with), please do not hesitate to contact us directly via contact@resumecoach.com. We'll be more than happy to assist you with anything you need.

Best regards, Natti

ResumeCoach.com Team

Israel
1 review
0 helpful votes
Follow Roni G.
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I was missing an option in the link section, to write a text instead of presenting the full link. Also we could use the option to edit the order of the sections, or for example move a custom section from the main page to the left side part, next to the skills and contact details.

Date of experience: February 3, 2024
Customer Care Team R. ResumeCoach Rep
over a year old

Hello Roni,

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our resume building services.

At ResumeCoach, we always strive to provide our customers with the highest quality service and support. It's wonderful to know that our efforts are paying off and that we were able to help you create a professional and effective resume.

If there's anything else we can do to assist you, please don't hesitate to let us know. We're always here to help, and we appreciate your feedback.

Thanks again for your kind words and for choosing ResumeCoach!

Best regards, Carol

ResumeCoach.com Team

Saudi Arabia
2 reviews
0 helpful votes
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Good service, templates, and sections
September 17, 2024

Good service, templates, and sections. Fast service thanks.

Date of experience: September 7, 2024
Customer Care Team R. ResumeCoach Rep
10 months ago

Hello,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards, Kiara

ResumeCoach.com Team

AE
1 review
0 helpful votes
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Scam
December 23, 2020

They charge you once for the shown amount on the website all of a sudden after a month you will notice 35$ is deducted from your card, either you cancel your credit card and replace it with new on or it will continue every month

Date of experience: December 23, 2020
Germany
1 review
0 helpful votes
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Very good! I like this kind of experience. I have never did it before but it was wonderful. It was like a new update for everything that I have some years that I have lost. My CV was older and so I am very happy with the new one

Date of experience: March 11, 2024
Customer Care Team R. ResumeCoach Rep
over a year old

Hello Krenaida,

Thank you so much for taking the time to leave us 5 stars!

Your input is incredibly valuable to us, and we'll take your suggestions into consideration as we continue to develop our platform. We're grateful for your support and for choosing ResumeCoach to assist you in your career journey.

If you have any further feedback or questions, please don't hesitate to reach out to us. We're always here to help and we value your input.

Thank you again for your kind words and for choosing us. We wish you all the best in your career endeavors!

Best regards, Carol

ResumeCoach.com Team

Overview

The company has built a strong reputation for providing a user-friendly platform that simplifies the resume creation process, with many customers praising the intuitive interface and customizable templates. The AI-driven suggestions and customer support, particularly from team members like Lucy, have been highlighted as significant strengths, enhancing overall satisfaction. However, some customers expressed concerns regarding the subscription model, with a desire for clearer communication about payment requirements. Additionally, while the service is generally well-received, suggestions for more advanced customization options indicate room for improvement in meeting diverse user needs.

This summary is generated by AI, based on text from customer reviews

service
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This company responds to reviews on average within 5 days