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2024 CUSTOMER CHOICE AWARD

ResumeCoach

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Overview

ResumeCoach has a rating of 4.5 stars from 10,395 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ResumeCoach most frequently mention customer service, great experience, and cover letter. ResumeCoach ranks 4th among Resume sites.

  • Service
    332

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 85.7%
Positive
4,693
Neutral
258
Negative
527
View ratings trends
16
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How would you rate ResumeCoach?
Top Positive Review

“Must-Have for Job Seekers”

Candice R.
12/18/24

Creating a resume was never this easy! With the wide range of professions, I quickly found a template that matched my career perfectly. This tool simplified everything, and now my CV looks clean and professional. It's a must-have for job seekers!

Date of experience: 12/8/24
See positive reviews
Top Critical Review

“When you enter the website it shows that it's free,...”

Jonathan C.
12/20/24

When you enter the website it shows that it's free, but after they require you to pay. Not honest and actually not fear, after working for a long time on your resume, you will feel the pressure of paying...

Date of experience: 12/10/24
See critical reviews

Reviews (10,395)

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Reviews that mention popular keywords

job search (31) credit card (24) customer service (171) bank account (16)
Thumbnail of user asimr20
Saudi Arabia
1 review
0 helpful votes
  • Send Message
September 3rd, 2024
Verified purchase

I thoroughly enjoyed entering my details into the provided format and was pleasantly surprised by the quality of the CV templates available.

Reason I chose this business:

CV templates

Date of experience: August 24, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hello,

We're super excited to hear that you had a positive experience using our platform.

Your kind words truly make us proud and give us the motivation to continue growing and improving our services. We're glad we were able to provide you with such a great experience.

Thank you again for choosing ResumeCoach, and please don't hesitate to reach out to us if you need any further assistance with your resume or career goals.

Best regards, Amy

ResumeCoach.com Team

Thumbnail of user prestonh128
West Virginia
1 review
0 helpful votes
  • Send Message
September 26th, 2024
Verified purchase

Great website very easy to use and helped me create a resume.

Date of experience: September 16, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hello Preston,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards, Tina

ResumeCoach.com Team

Thumbnail of user mariellai1
Switzerland
1 review
0 helpful votes
  • Send Message
September 26th, 2024
Verified purchase

Thought it was free but after creating my resume they charged me.

* ResumeCoach attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 16, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hi Mariella!

Improving customer experience is our main goal, so we'd like to sincerely thank you for giving us feedback.

First of all, we'd like to apologize for any misunderstanding about our plans and pricing. To clarify, we offer a free service to all users that allows you to build your resume by following our suggestions, which you can then download as a.txt version. The paid service then gives our users access to premium templates and the ability to download a PDF version of their resume.

Our mission is to provide customers with the best possible tools and resources to help them succeed in their job search. If there's something else we can help you with, please don't hesitate to contact us directly via contact@resumecoach.com

Best regards, Tina

ResumeCoach.com Team

Thumbnail of user osasumwene
GB
1 review
0 helpful votes
  • Send Message
September 26th, 2024
Verified purchase

Impressive resume, i was impressed and would definitely recommend

Date of experience: September 16, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hello,

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our resume building services.

At ResumeCoach, we always strive to provide our customers with the highest quality service and support. It's wonderful to know that our efforts are paying off and that we were able to help you create a professional and effective resume.

If there's anything else we can do to assist you, please don't hesitate to let us know. We're always here to help, and we appreciate your feedback.

Thanks again for your kind words and for choosing ResumeCoach!

Best regards, Tina

ResumeCoach.com Team

Thumbnail of user selenad54
Illinois
1 review
0 helpful votes
  • Send Message
August 6th, 2024
Verified purchase

False advertisement. I was lured in under the guise of free CV tool and was tricked into paying after spending an hour crafting my resume. Helpful, but deceiving.

* ResumeCoach attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 27, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hello Selena,

Thank you for taking the time to review our service.

First, we'd like to apologize for any inconvenience caused by using our site. To clarify, we do offer a free service that allows you to build your resume and download it in TXT format. However, if you'd like to download your resume in PDF format, an upgrade to the paid version is required.

If you have any further questions or concerns, please do not hesitate to contact our customer support team. We are always happy to help and provide assistance in any way we can. You can reach customer support directly via contact@resumecoach.com

Thank you for choosing ResumeCoach and we look forward to helping you achieve your career goals.

Sincerely, Lily

ResumeCoach.com Team

Thumbnail of user christopherr2012
New York
1 review
0 helpful votes
  • Send Message
July 4th, 2024
Verified purchase

The service misleadingly promotes itself as free but springs unexpected charges upon users, a tactic that undermines trust and transparency. Such deceptive practices warrant a one-star rating due to their unethical nature and disregard for honest customer engagement. Consumers should beware of services that resort to such tactics.

Date of experience: June 24, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hello Christopher,

We'd like to apologize for any confusion or frustration caused by the pricing listed on ResumeCoach.

To clarify, we offer two types of services. Our free service allows users to create and download a basic resume in TXT format. However, if you'd like to have access to advanced templates, or the ability to download the document as a PDF, you'll need to upgrade to our paid service.

We hope you find this information helpful. We're also here to help with any other issues you may have with our service. If you need us, you can contact us directly via the following link: https://www.resumecoach.com/contact/

Thank you for this valuable feedback, we hope you decide to choose us again in the future.

Best regards, Anne

ResumeCoach.com Team

Thumbnail of user samathas8
Michigan
1 review
0 helpful votes
  • Send Message
July 7th, 2024
Verified purchase

I have no clue who Noah is from Customer Service.
This company promotes "free resume", it was not free. In fact I had to pay money to get my copy of a "free" resume. Although the amount charged is not much it is the principal we are talking of.

* ResumeCoach attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 27, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hello Samatha,

Thank you for taking the time to review our service.

First, we'd like to apologize for any inconvenience caused by using our site. To clarify, we do offer a free service that allows you to build your resume and download it in TXT format. However, if you'd like to download your resume in PDF format, an upgrade to the paid version is required.

If you have any further questions or concerns, please do not hesitate to contact our customer support team. We are always happy to help and provide assistance in any way we can. You can reach customer support directly via contact@resumecoach.com

Thank you for choosing ResumeCoach and we look forward to helping you achieve your career goals.

Sincerely, Elle

ResumeCoach.com Team

Thumbnail of user yeisonm4
Colorado
1 review
0 helpful votes
  • Send Message
December 24th, 2024
Verified purchase

Súper fácil y eficazmente para poder solucionar mis problemas

Reason I chose this business:

Por su claridad

Date of experience: December 14, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hola Yeison:

¡Muchísimas gracias por darnos 5 estrellas! Nos alegra saber que has tenido una experiencia positiva con nuestros servicios de creación de CV y estamos encantados de haberte ayudado en tu búsqueda de empleo.

Gracias de nuevo por tus amables palabras y por elegir ResumeCoach. Te deseamos todo lo mejor en tus futuros proyectos profesionales.

Atentamente, Sara

El equipo de ResumeCoach.com

Thumbnail of user jillianm207
Australia
1 review
0 helpful votes
  • Send Message
September 6th, 2024
Verified purchase

It is easy to use, the steps are logical, it provides excellent feedback, and is detailed and Informative for updating a resume and cover letter.

Reason I chose this business:

Easy of login etc

Date of experience: August 27, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hello Jillian,

We're super excited to hear that you had a positive experience using our platform.

Your kind words truly make us proud and give us the motivation to continue growing and improving our services. We're glad we were able to provide you with such a great experience.

Thank you again for choosing ResumeCoach, and please don't hesitate to reach out to us if you need any further assistance with your resume or career goals.

Best regards, Amy

ResumeCoach.com Team

Thumbnail of user heatherg1392
California
1 review
0 helpful votes
  • Send Message
September 25th, 2024
Verified purchase

Easy to use, very professional looking and neat looking resume.

Date of experience: September 15, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hello Heather,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards, Lizzie.

ResumeCoach.com Team

Thumbnail of user victorm1120
Mauritius
1 review
0 helpful votes
  • Send Message
August 29th, 2024
Verified purchase

What an amicable user interface and very convenient to use. I have enjoyed the experience updating my resume with you guys. Thank you very much

Date of experience: August 19, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hello Victor,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards, Anne

ResumeCoach.com Team

Thumbnail of user lavellp1
Florida
1 review
0 helpful votes
  • Send Message
September 25th, 2024
Verified purchase

Thanks for the help and very reasonable price and love the guarantee of the money back

Date of experience: September 15, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hello Lavell,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards, Lizzie.

ResumeCoach.com Team

Thumbnail of user karriew25
Texas
1 review
0 helpful votes
  • Send Message
September 25th, 2024
Verified purchase

Thank you for your service, it's been a big help to me in my job search.

Date of experience: September 15, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hello Karrie,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards, Lizzie.

ResumeCoach.com Team

Thumbnail of user user9883
Greece
1 review
0 helpful votes
  • Send Message
September 25th, 2024
Verified purchase

It says its free.False advertisement. Also poor quality of picture.

* ResumeCoach attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 15, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hello,

Thank you for taking the time to review our service.

First, we'd like to apologize for any inconvenience caused by using our site. To clarify, we do offer a free service that allows you to build your resume and download it in TXT format. However, if you'd like to download your resume in PDF format, an upgrade to the paid version is required.

If you have any further questions or concerns, please do not hesitate to contact our customer support team. We are always happy to help and provide assistance in any way we can. You can reach customer support directly via contact@resumecoach.com

Thank you for choosing ResumeCoach and we look forward to helping you achieve your career goals.

Sincerely, Lizzie.

ResumeCoach.com Team

Thumbnail of user ericah560
South Carolina
1 review
0 helpful votes
  • Send Message
July 8th, 2024
Verified purchase

This was listed as a free resume template. It isn't until you ave completed your entire resume and hit download does it then request money. I liked the program and it is easy too use. My only complaint about the program is they will show you a misspelling nut will not give the correct spelling.However I feel as if I don't pay or t I just wasted a massive amount of my time if I do not pay for it. Also it is only available for 14 days after you pay.

* ResumeCoach attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 28, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hello Erica,

Thank you for taking the time to review our service.

First, we'd like to apologize for any inconvenience caused by using our site. To clarify, we do offer a free service that allows you to build your resume and download it in TXT format. However, if you'd like to download your resume in PDF format, an upgrade to the paid version is required.

If you have any further questions or concerns, please do not hesitate to contact our customer support team. We are always happy to help and provide assistance in any way we can. You can reach customer support directly via contact@resumecoach.com

Thank you for choosing ResumeCoach and we look forward to helping you achieve your career goals.

Sincerely, Sara

ResumeCoach.com Team

Thumbnail of user naih2
Nevada
1 review
0 helpful votes
  • Send Message
August 26th, 2024
Verified purchase

Very quick & easy! Not too bad of a price, but definitely didn't think there would be a cost, so that took me by surprise.

Date of experience: August 16, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hello,

We want to thank you for taking the time to share your feedback. We're thrilled to learn that you've had a positive experience using ResumeCoach!

Our primary goal is to empower our users with the best resources to excel in their careers or job search. It's wonderful to know that we could play a part in your journey.

We hope that you'll use ResumeCoach again for your professional growth and development.

If you ever need to get in touch with our team, please feel free to reach out using this link:
https://www.resumecoach.com/contact/

Warm regards, Lily

ResumeCoach Team

Thumbnail of user julioc362
North Carolina
1 review
0 helpful votes
  • Send Message
August 12th, 2024
Verified purchase

I saw free. Took 25 mins to create a resume with is fine. In fact it works seamlessly but then I clicked create and it said I had to take out my wallet... after I invested my time. Great trick 👌

Reason I chose this business:

I won't again or tell anyone too I'm sorry. This survey also feels forced.

* ResumeCoach attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 2, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hello Julio,

Thank you for taking the time to leave a review of your experience with ResumeCoach. We're sorry to hear that you were unhappy with our fee to access premium features.

Our mission is to provide our customers the best possible service at a fair price. Our paid plan allows job seekers to create resumes that stand out and increase their chances of landing their dream job, with the ability to download it in PDF version.

Additionally, we offer a free service that allows you to access our builder and download a plain text version of your resume.

We hope you find this information helpful. If you need us in the future (or you have any other issues that you need our help with), please do not hesitate to contact us directly via contact@resumecoach.com. We'll be more than happy to assist you with anything you need.

Best regards, Amy

ResumeCoach.com Team

Thumbnail of user latoyah140
Florida
1 review
0 helpful votes
  • Send Message
July 5th, 2024
Verified purchase

Tried your site to test it for referral for my clients. You should state up front there is a cost and not let folks build and then spring it on them at the end so they feel like the don't want to lose all the work they've done. I will never recommend your site to my clients or do business with you and I will share this experience on my blogs.

* ResumeCoach attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 25, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hello Latoya,

Thank you for taking the time to leave a review of your experience with ResumeCoach. We're sorry to hear that you were unhappy with our fee to access premium features.

Our mission is to provide our customers the best possible service at a fair price. Our paid plan allows job seekers to create resumes that stand out and increase their chances of landing their dream job, with the ability to download it in PDF version.

Additionally, we offer a free service that allows you to access our builder and download a plain text version of your resume.

We hope you find this information helpful. If you need us in the future (or you have any other issues that you need our help with), please do not hesitate to contact us directly via contact@resumecoach.com. We'll be more than happy to assist you with anything you need.

Best regards, Amy

ResumeCoach.com Team

Thumbnail of user susana2725
Ohio
1 review
0 helpful votes
  • Send Message
September 24th, 2024
Verified purchase

Resume Coach was so easy to use and made this process a breeze!

Date of experience: September 14, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hello Susan,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards, Lizzie.

ResumeCoach.com Team

Thumbnail of user jeanv465
New York
1 review
0 helpful votes
  • Send Message
September 4th, 2024
Verified purchase

Easy to ise. However i was wanting a AI help and that was not there for the cover letter. Cover letter and resume is seperate!

Reason I chose this business:

Google search

Date of experience: August 25, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hello Jean,

We are sorry that your experience with us was not 5 stars.

We are constantly working to provide the best possible experience for our users, so we invite you to contact our Customer Service Team so that we can properly assist you with your issue. You can do it through this link:
https://www.resumecoach.com/contact/

We look forward to your message.

All the best, Amy

ResumeCoach.com Team

Thumbnail of user janhism
Washington
1 review
0 helpful votes
  • Send Message
December 19th, 2024
Verified purchase

Una aplicacion muy util y facil de manejar con mucha herramientas buenas

Date of experience: December 9, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hello Janhis,

We're super excited to hear that you had a positive experience using our platform.

Your kind words truly make us proud and give us the motivation to continue growing and improving our services. We're glad we were able to provide you with such a great experience.

Thank you again for choosing ResumeCoach, and please don't hesitate to reach out to us if you need any further assistance with your resume or career goals.

Best regards, Anne

ResumeCoach.com Team

Thumbnail of user sarahm3883
North Carolina
2 reviews
0 helpful votes
  • Send Message
August 6th, 2024
Verified purchase

Easy to use. Loved it and would totally recommend to anyone who just needs some help getting started. Bottom line - resume writing DOES NOT have to be intimidating!

Date of experience: July 27, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hello Sarah,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards, Lily

ResumeCoach.com Team

Thumbnail of user aimea5
Israel
1 review
0 helpful votes
  • Send Message
September 22nd, 2024
Verified purchase

Thankyou for helping me creating my cv document/ It helps me so much.

Date of experience: September 12, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hello Aime,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards, Becky

ResumeCoach.com Team

Thumbnail of user latonyas81
Nevada
1 review
0 helpful votes
  • Send Message
September 22nd, 2024
Verified purchase

Easy to use and so many templates to choose from. I highly recommend!

Date of experience: September 12, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hello LaTonya,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards, Becky

ResumeCoach.com Team

Thumbnail of user stephanief1597
Tennessee
1 review
0 helpful votes
  • Send Message
August 31st, 2024
Verified purchase

Got the job done. Really wish it was more personalized. Some off the sections really needed to be in a different spot.

* ResumeCoach attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 21, 2024

Thumbnail of user resumec1
Customer Care Team R. – ResumeCoach Rep

Hello Stephanie,

Thank you for choosing ResumeCoach to update your resume. We appreciate your trust, we hope that our services have helped you in your job search and we are sorry that your experience with us was not as satisfactory as you wished. We apologize for any inconvenience this may have caused you.

We would like to point out that the customization of the resume and cover letter templates can be highly dependent on the template selected. Some templates offer more customization options than others. For this reason, we encourage you to try another of our templates whose customization is more suited to your style and needs, as we have a wide variety of professional templates on our website!

If you still have problems with this and would like us to advise you personally, please do not hesitate to contact our customer support team at https://www.resumecoach.com/contact/. We are available to assist you with any questions or concerns you may have.

Thank you for taking the time to share your feedback with us. We look forward to serving you again in the future and providing you with an enhanced experience.

We hope to see you again!

Best regards, Meg

ResumeCoach.com Team

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From the business

Why you should know and use ResumeCoach to create your resume?

Because our resume maker is so fast and easy to produce impressive resumes which work. Our resumes give you a 67% better chance of getting a job compared to a resume made on Word.

You don't need to have any design skills and our easy- to-follow expert tips and examples mean that your resume will basically write itself! It doesn't matter if you have zero experience or you're a guru in your field, we have the template to land your next job!

Business History

At ResumeCoach we know that when it comes to looking for a new job or starting your career, writing a resume, whether it’s your first or you’ve had years of practice, can be a pretty daunting task.

That’s why we decided to create ResumeCoach: the intuitive, helpful, online resume builder.

ResumeCoach.com is a platform where people of all ages, backgrounds and levels of experience can come to get expert advice and find professional guides to help them better understand how to create a winning resume to land the job they’ve always wanted.

Our team of passionate resume gurus have designed ResumeCoach to include an easy-to-use resume maker to help our users design their effective resume, with industry-specific templates and practical tips which can be adapted to all skill levels.

Our main aim at ResumeCoach is to help our users master the delicate process that is writing the perfect customized resume in order to land the job of their dreams!

Company Representative

Thumbnail of user resumec1
Customer Care Team R.
Typically responds within 24 hours

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