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ResumeCoach

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Sri Lanka
1 review
5 helpful votes
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Debit card fraud
October 8, 2020

I was quite interested in their services when I first created my resume, and the 14 day unlimited plan was onlycost less than 5$. After the two week period I was billed $30! When I had first made my initial payment, they did not provide any transparent detail that they would bill me such a high cost after the 14-day trial.
Don't use this app

Date of experience: October 8, 2020
Indiana
1 review
0 helpful votes
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Helpful when you don't know where to start
January 2, 2024

I am a stay-at-home mom of 10 years and writing a resume for the first time in so long felt daunting. I was really grateful for the step-by-step help as well as the rewording options from AI to help get back into the professional world vernacular.

Date of experience: January 2, 2024
Customer Care Team R. ResumeCoach Rep
over a year old

Hello Sharon,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards, Carol

ResumeCoach.com Team

California
1 review
0 helpful votes
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Lifesaver!
February 26, 2023

I needed a new resume but I'm so busy with my current job that I could never find the time to think about that I wanted to put in my resume. So glad this website has so many examples and tips! Definitely made the process easier and faster. Thanks Lucy for showing me this!

Date of experience: February 26, 2023
Customer Care Team R. ResumeCoach Rep
over a year old

Lamar!

Your words motivate the entire team to continue improving, thank you for mentioning your satisfaction with Lucy, we will pass on your comments.

We hope you choose us again when you need to change your CV.

We wish you an amazing week!

-ResumeCoach

Kazakhstan
1 review
0 helpful votes
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BLESS YOU NATHALIE
June 20, 2022

So basically I subscribed for a basic membership and forgot to unsubscribe so that it doesn't charge me 30 dollars. But it eventually charged 30 dollars which is a lot for me as a poor student from middle Asia. So then Nathalie from resume coach helped me and immediately approved the refund and I hope I will get the money back.

But besides I love resume coach its very useful and handy to use and has many tools for cv building. Love it amazing wonderful!

Date of experience: June 20, 2022
Customer Care Team R. ResumeCoach Rep
over a year old

Kamila!

Your words motivate the entire team to continue improving, thank you for mentioning your satisfaction with Nathalie, we will pass on your comments.

We hope you choose us again when you need to change your CV.

We wish you an amazing week!

-ResumeCoach

Israel
1 review
1 helpful vote
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Stay away!
March 12, 2024

Stay away! How they write that this is a free product, then before downloading you have to pay! This is stealing! Bc I am writing it for 1 hour and wont do it all over again, and you know that.
Also this is not as it seems in the preview you need to modify it

ResumeCoach attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 2, 2024
Customer Care Team R. ResumeCoach Rep
over a year old

Hello Sharon,

Thank you for taking the time to leave a review of your experience with ResumeCoach. We're sorry to hear that you were unhappy with our fee to access premium features.

Our mission is to provide our customers the best possible service at a fair price. Our paid plan allows job seekers to create resumes that stand out and increase their chances of landing their dream job, with the ability to download it in PDF version.

Additionally, we offer a free service that allows you to access our builder and download a plain text version of your resume.

We hope you find this information helpful. If you need us in the future (or you have any other issues that you need our help with), please do not hesitate to contact us directly via contact@resumecoach.com. We'll be more than happy to assist you with anything you need.

Best regards, Carol

ResumeCoach.com Team

Texas
1 review
0 helpful votes
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Loving the look of my resume
July 27, 2024

Loving the look of my resume. Thanks!
Loving the look of my resume. Thanks!
Loving the look of my resume. Thanks!
Loving the look of my resume. Thanks!

Date of experience: July 17, 2024
Customer Care Team R. ResumeCoach Rep
12 months ago

Hello Mary,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards, Lelie

ResumeCoach.com Team

California
1 review
0 helpful votes
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I recommend this app because the variety of templates of different models. Also, it's really a time-saver, as it has several options that you can choose to be added in your cv without having to write it manually. I will use it again in the future, for sure. I want also to talk about the Costumer Service team. They will connect with you via chat. My experience is that this was fast. I have the pleasure to talk with a nice man called Andrew, that solved my problem kindly.

Date of experience: July 13, 2022
Customer Care Team R. ResumeCoach Rep
over a year old

Irvin!

Your words motivate the entire team to continue improving, thank you for mentioning your satisfaction with Andrew, we will pass on your comments.

We hope you choose us again when you need to change your CV.

We wish you an amazing week!

-ResumeCoach

Texas
1 review
0 helpful votes
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Perfect
September 12, 2024

Help a lot of and an easy to do idea how to complete the resume, thank you.

Date of experience: September 2, 2024
Customer Care Team R. ResumeCoach Rep
10 months ago

Hello,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards, Kiara

ResumeCoach.com Team

Montenegro
2 reviews
0 helpful votes
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The process is very straightforward, the templates are beautiful and the pricing model is great.

Date of experience: September 11, 2024
Customer Care Team R. ResumeCoach Rep
10 months ago

Hello Kirill,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards, Lizzie.

ResumeCoach.com Team

Cyprus
1 review
0 helpful votes
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Thanks
September 21, 2024

Thanks it's very good experience this plate from is very good.

Date of experience: September 11, 2024
Customer Care Team R. ResumeCoach Rep
10 months ago

Hello Naveed,

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our resume building services.

At ResumeCoach, we always strive to provide our customers with the highest quality service and support. It's wonderful to know that our efforts are paying off and that we were able to help you create a professional and effective resume.

If there's anything else we can do to assist you, please don't hesitate to let us know. We're always here to help, and we appreciate your feedback.

Thanks again for your kind words and for choosing ResumeCoach!

Best regards, Lizzie.

ResumeCoach.com Team

Oregon
1 review
0 helpful votes
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Thanks for the help!
July 29, 2024

Thanks for the help! I'm 72 and it was super easy to use. It gave great information on how to prepare a résumé for a mature person going back into the workforce!

Date of experience: July 19, 2024
Customer Care Team R. ResumeCoach Rep
12 months ago

Hello Diane,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards, Lily

ResumeCoach.com Team

Michigan
1 review
0 helpful votes
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Great templates, subpar payment plans
February 27, 2024

I really liked the look and feel of the resume templates. However, I did not like the pricing plan options. I wish it were possible to pay by the document (1-2$ per item) instead of a recurring charge, which doesnt make much sense for this kind of service.

ResumeCoach attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 4, 2024
Customer Care Team R. ResumeCoach Rep
over a year old

Hi!

Improving customer experience is our main goal, so we'd like to sincerely thank you for giving us feedback.

First of all, we'd like to apologize for any misunderstanding about our plans and pricing. To clarify, we offer a free service to all users that allows you to build your resume by following our suggestions, which you can then download as a.txt version. The paid service then gives our users access to premium templates and the ability to download a PDF version of their resume.

Our mission is to provide customers with the best possible tools and resources to help them succeed in their job search. If there's something else we can help you with, please don't hesitate to contact us directly via contact@resumecoach.com

Best regards, Carol

ResumeCoach.com Team

Florida
1 review
0 helpful votes
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I'll do what is ask of me and needed to get the job done learn new skills and challenge myself. I'm a fast paced worker I'm punctual and love being a team player as well as working individually

Date of experience: June 28, 2024
Customer Care Team R. ResumeCoach Rep
over a year old

Hello Michalyk,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards, Sara

ResumeCoach.com Team

Germany
1 review
3 helpful votes
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Total scam!
December 12, 2023

Totally scam! I don't recommend to anyone. They trick you during unsubscription from 14 days trial. You think you completed the steps but they charge you the amount $29.95 since you skipped a very tricky unsubscription process. I contacted the customer service right away and asked for refund but they refused to refund. What a shame. Taking advantage of people and not giving back their hard earned money. I hope you lose 1000 times. I am extremely disappointed.

Date of experience: December 5, 2023
Customer Care Team R. ResumeCoach Rep
over a year old

Hello Özlem,

We apologize for any inconvenience you may have experienced using our service.

To clarify, when users sign up for our 14-day trial period (giving access to premium templates and other benefits like being able to download the resume in PDF format), if the user does not cancel the subscription, the account automatically changes to a monthly subscription.

We value transparency and make this information clear on the payment screen before the subscription is purchased.

In order to provide you with further support, please reach out to our Customer Service team via e-mail (contact@resumecoach.com). They will be more than happy to help you out with anything you need.

We hope this information helps clear things up, and once again, we'd like to apologize for the negative experience.

Thank you for your feedback and we hope we can serve you again in the future.

Sincerely, Cami

ResumeCoach.com Team

Kazakhstan
1 review
0 helpful votes
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Refund
May 25, 2022

I forgot to cancel my subscription, so the money for monthly subscription was withdrawn from the card. Firstly, I decided to write a letter using email, but then I figured out that I can get a help from the website directly. Nathalie's response was very quick and I really appreciate her help. Service is on point

Date of experience: May 25, 2022
Customer Care Team R. ResumeCoach Rep
over a year old

Hello Alisher!

Thanks so much for doing the review! We love to read that users are happy after using our Resume tool.

We'll be glad to hear from you.

Thanks,

-ResumeCoach

Texas
1 review
0 helpful votes
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Amazing work and I believe I will use it more in the future, sometimes when I use other templates, they be expensive, so I think this is cheaper and it's good

Date of experience: August 5, 2024
Customer Care Team R. ResumeCoach Rep
11 months ago

Hello Justine,

We're super excited to hear that you had a positive experience using our platform.

Your kind words truly make us proud and give us the motivation to continue growing and improving our services. We're glad we were able to provide you with such a great experience.

Thank you again for choosing ResumeCoach, and please don't hesitate to reach out to us if you need any further assistance with your resume or career goals.

Best regards, Tina

ResumeCoach.com Team

Nebraska
1 review
0 helpful votes
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Modern and Stylish Resume
June 14, 2022

Resume Coach helped me update me resume this spring. The templates were modern, stylish, and attractive. They also helped me use active and exciting verbs in order to sell my talents and strengths. As of May 2022, I am transferring companies and so thankful for the support that Resume Coach provided.

Date of experience: June 14, 2022
Customer Care Team R. ResumeCoach Rep
over a year old

Hello Michelle,

Thank you very much for choosing us!

We are delighted to have been helpful in your job search, you are now one step closer.

Have a great day.

-ResumeCoach

California
1 review
0 helpful votes
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Cover letter assist
August 10, 2023

I want to thank you guys for having a much needed platform, but I only wanted to use your services once for the 14 days trial. I would like to cancel your subscription as of right now, 08/10/2023 at 4:55 PM PST. Thanks!

Leon Seabrooks

Date of experience: August 10, 2023
Customer Care Team R. ResumeCoach Rep
over a year old

Hello Henry,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Also, we want to assure you that we always strive to be transparent with our users about our pricing structure.

We do offer a basic service that allows users to create and download their resume in plain text format for free. Additionally, we have a premium service that includes extra features such as the ability to download your document as a PDF or accesss our premium templates.

We apologize if this was not clear on our website. We value your feedback and will take it into consideration as we continue to improve our services. If you have any further questions or concerns, please do not hesitate to contact us directly via contact@resumecoach.com

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards,

ResumeCoach.com Team

Ohio
1 review
0 helpful votes
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Wow! What an amazing resume with easy-to-follow prompts. This really streamlined the resume building process for me. I would definitely recommend the service to anyone needing a resume. Quick and professional! And thank you to Andrew!

Date of experience: July 22, 2022
Customer Care Team R. ResumeCoach Rep
over a year old

Monica!

Your words motivate the entire team to continue improving, thank you for mentioning your satisfaction with Andrew, we will pass on your comments.

We hope you choose us again when you need to change your CV.

We wish you an amazing week!

-ResumeCoach

Kentucky
1 review
0 helpful votes
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Resume Builder
July 13, 2024

Resume Coach was super easy to use and had an AI generator which was super helpful when I blanked on words. There are tons of template to choose from and fill in.

Date of experience: July 3, 2024
Customer Care Team R. ResumeCoach Rep
12 months ago

Hello Lilian,

We're super excited to hear that you had a positive experience using our platform.

Your kind words truly make us proud and give us the motivation to continue growing and improving our services. We're glad we were able to provide you with such a great experience.

Thank you again for choosing ResumeCoach, and please don't hesitate to reach out to us if you need any further assistance with your resume or career goals.

Best regards, Sara

ResumeCoach.com Team

Overview

The company has built a strong reputation for providing a user-friendly platform that simplifies the resume creation process, with many customers praising the intuitive interface and customizable templates. The AI-driven suggestions and customer support, particularly from team members like Lucy, have been highlighted as significant strengths, enhancing overall satisfaction. However, some customers expressed concerns regarding the subscription model, with a desire for clearer communication about payment requirements. Additionally, while the service is generally well-received, suggestions for more advanced customization options indicate room for improvement in meeting diverse user needs.

This summary is generated by AI, based on text from customer reviews

service
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