• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,570 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1605
  • Quality
    5581

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,665
Neutral
235
Negative
326

Instant Feedback

85,438 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,570)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (3215) shopping experience (1015) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user jonathanc1444
1 review
0 helpful votes
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October 3rd, 2024
• Updated review

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Tip for consumers:
Not sure why this was a big deal for them I sold parts for 5 years and if I sold you something that had previously been opened even if it was perfectly fine or if the package just got crushed in shipping and you didn't feel comfortable I'd take it back and either try and sell it again or Id send it back to the manufacture because the customer is paying for brand new and they should get brand new. I bet if I walked in store they wouldn't have greasy half opened packages on the floor so why online

Products used:
Brake pads

Service
Value
Shipping
Returns
Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

I'm a fan
March 25th, 2024
Verified site experience
• Previous review

I'm a fan. They give you cash back. Cash back can be used to buy motorcycle parts. They are also cheap enough and you at least have the vague hope that they may have coupons

Reason I chose this business:

I had cash and I needed grips for my new bars

Discounts are the reason I don't buy directly from...
March 1st, 2024
Verified site experience
• Previous review

Discounts are the reason I don't buy directly from the OEM. There were barely enough discounts today to justify me buying from you.

Reason I chose this business:

It was close but the discounts almost took care of the tax, but on a $1500 item I feel like you all could have done more

Thumbnail of user irenez66
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

Initial ordering was easy; website easy-to-use
Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier.
So be sure to give much time for delivery.

Reason I chose this business:

My son chose items for my grandson.

Reason I chose this product:

They were requested.

Quality
Thumbnail of user michaeld6572
1 review
0 helpful votes
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September 19th, 2024
Verified purchase
• Updated review

I am a long time Revzilla customer. Aside from small stuff I can get locally at Cycle Gear, they are my "go to" for larger purchases (helmets, tires, etc.). Their prices are highly competitive and their customer service is the absolute best I've experienced. Why go elsewhere when you have found your winner?

Reason I chose this business:

Competitive pricing, fast delivery, and the best customer service out there if you need to return something.

Reason I chose this product:

I'm a long time Michelin user. I wanted a new set of Road 5s but the rear was not in stock. I went the Road 6 as a fall back.

Quality
Another Excellent shopping experience with RevZilla (Helmet)
July 7th, 2024
Verified purchase
• Previous review

Bought from Revzilla many times. They are the best to do business with IMHO.

Reason I chose this business:

Long standing customer.

Quality
INSTANT delivery
August 28th, 2023
Verified purchase
• Previous review

Yesterday (08/28/2023) I ordered a set of Michelin tires from Revzilla. This afternoon they are sitting in my garage. Are you kidding with this? Did Scottie beam them in? Wow! Folks, if you're not buying your kit from Revzilla, you're screwing the pooch. These guys are the bomb!

Tip for consumers:
Revzilla is simply the best motorcycle Etailer out there. Nobody does it better.

Products used:
Tires

Service
Value
Shipping
Returns
Quality
Thumbnail of user zach49
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

By far the best parts, apparel, and accessories company. Everyone you come in contact with is well versed in motorcycle gear knowledge, they're very friendly and always treat their customers like you're part of the family.

Any time I call RevZilla they’re more than willing to help. I remember one of my first orders with them I was stressed on fitment of parts as the notes on the listing were vague. I called in and felt like I was in conversation with the manufacturer themselves with how well they know their products and just to be sure they also included an alternative set of hardware just to be safe. Shop here!!

Reason I chose this business:

Outstanding customer service. Efficiently get my orders to me. Usually within 48 hours I already have my items.

Reason I chose this product:

Top quality! RevZilla doesn’t carry junk parts.

Service
Quality
Thumbnail of user ambers264
2 reviews
0 helpful votes
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October 3rd, 2024
Verified purchase
• Updated review

I bought two different pair of riding gloves - used the measurement guide in each and triple checked the measurements & how they requested I measure. When the gloves arrived on time or early and were easy to track. Both manufacturers' gloves were much smaller than stated. Honestly- they were both inexpensive gloves, but it was going to cost me $10 each to return them- so I'm keeping the ones that sort of fit & I'll sell the others at a swap meet I guess. It'll be the last time I order gloves this way - I can return for free on Amazon if there's an issue.

Reason I chose this business:

We bought a Mustang seat from RevZilla for our 2023 RG3 & had a very good experience. The Revzilla experience was good, but the gloves not-so much - I thought going through RevZilla would be better than Amazon for what I was looking for (better and easier search). I'd still buy from RevZilla - but will be cautious what items.

Reason I chose this product:

Price and advertised information

Quality
Arrived on time- easy shopping experience
May 19th, 2024
Verified purchase
• Previous review

I liked being able to shop by bike model to ensure our new seat would fit. It arrived exactly when hey said it would.

Reason I chose this business:

Had the product in stock.

Reason I chose this product:

Other customer reviews from social media.

Quality
Thumbnail of user williama2705
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

I first bought the SS two into one exhaust system for my 2024 heritage classic 114.fit perfect. So then I ordered the hard bags paint match saddlebags kit.perfect match alpine green. Conversion kit for the hard bags easy install.well why stop now.brought from and rear crash bars. Fit exactly with a easy install and beautiful chrome. Can't say enough about customer service. My new bike now has the look I wanted.

Always very knowledgeable

Reason I chose this business:

Color match

Reason I chose this product:

SS great pipes

Service
Quality
Thumbnail of user leoh232
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

I've ordered 3-5 times from RevZilla and still haven't had any issues. The shipping does take time but you can't always rush quality. Every OEM part has been identical/durable and every Aftermarket has fit perfectly. There boxes also never show up with even a scratch on them.

Reason I chose this business:

Out of multiple website’s and manufacturers, I still favor ordering from RevZilla. Shipping is longer but I can be guaranteed the parts are correct and will be strong.

Reason I chose this product:

I’m rebuilding a 1996 Suzuki Dr200 and wanted to keep it mostly original.

Quality
Thumbnail of user calebm323
1 review
0 helpful votes
  • Send Message
September 27th, 2024
Verified purchase

Honestly I'm stoked to have found this place! I recently purchased my first bike and getting gear was a bit overwhelming. The folks at Cycle Gear made my shopping experience painless and were super helpful for a new rider such as myself. That's where I signed up for the RPM account and about the online store RevZilla.
Since then I've purchased many items from detailing/cleaning, to gloves and accessories.
Shipping is always fast and my order is always correct.

Reason I chose this business:

Honestly it was just the best place to shop online but also because of the partnerships on the RPM account!

Reason I chose this product:

Cause I needed them? Lol

Quality
Thumbnail of user vincer128
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

Every time I order from Revzilla I get exactly what I ordered, not some imitation product posing as authentic. My order also arrived two days sooner than initially estimated. Very happy and will continue buying my motorcycle stuff here

Reason I chose this business:

Saw videos on YouTube and bad experiences with Amazon

Reason I chose this product:

YouTube videos and reviews

Quality
Thumbnail of user philipk528
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

I've purchased most of my riding gear from Revzilla, the detailed reviews, sizing guides, and videos help choosing a product, and being on the larger size, when you inevitably need to try again, their super easy return program lets you quickly and easily get the right size.

On the several occasions I needed to exchange an item for a different size, the folks I spoke with were always knowledgeable, helpful and pleasant to work with.

Reason I chose this business:

Extensive product info.

Reason I chose this product:

Review videos posted by Revzilla, detailed info on the products confirmed they met my preferences.

Service
Quality
Thumbnail of user danielm5375
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

Item descriptions are always on point, items are always well packaged and arrive in great shape, and this was my first time using price match and it could not have been easier because the employees did all the heavy lifting. Bought on a Sunday and had the price match refund Monday. One day turn around? Customer for life right here.

Did a price match for the first time, i sent in the link, got contacted the next day letting me know the price match refund was approved and released. Could not have been easier or quicker without a psychic getting involved.

Reason I chose this business:

Been using revzilla for years

Reason I chose this product:

Needed a new jacket, i love textile and orange, i have an older joe rocket jacket and liked the fit so this one met my criteria.

Service
Quality
Thumbnail of user kristinn167
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

I got my helmet much faster than I expected. The quality of the packaging ensured that there was no damage to the storage box or the helmet. I am a thorough shopper before spending money on expensive items and the prices and selection from Revzilla outweighed any other company. I was also impressed with the video review of my helmet. It helped me make my decision as well. Thank you for the military discount on top of everything else!

Reason I chose this business:

Selection, quality, prices

Reason I chose this product:

Reputation of quality

Quality
Thumbnail of user davids12847
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

Ordered two brothers exhaust, after installing i noticed it didn't fit. Revzilla.com won't allow returns because it's been installed and two brothers said try loosening the bolts and adjusting, then hasn't responded.

The person that answered my call was nice but due to the return policy wasn't able to help.

Reason I chose this business:

Found on Google search

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Thumbnail of user stevenl2277
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

Revzilla is awesome! They have everything you need for motorcycling, and if you find it cheaper somewhere else, they'll match the price. They ship orders out fast, and they always arrive on time.

The videos they make about their products are really helpful, and they're really good at helping with warranty issues and returns. I recently bought a "used" item from them, and it was in perfect condition.

I always have a great experience with Revzilla!

Contacted them several times in the past for -
Price matching
Warranty issues on a jacket
Sizing issues on a jacket
The experience was great besides the first time idk when but that lady was rude. It's ok maybe she was having one of those days. We all face battles and issues and maybe she was having a tough one that day. Other than that the customer service has been great.

Reason I chose this business:

They have always done right by me

Reason I chose this product:

Need a small tank bag. The sizing info was on point and the discount for it being "used" was awesome.

Service
Quality
Thumbnail of user hectorm459
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

Decided to do a sprocket upgrade for the front and rear of the drive train. RevZilla website made it easy to find what specifically I needed in regards to sizing and fit. Items delivered as specified. Excellent quality, aesthetically pleasing products. I'm satisfied...

Reason I chose this business:

RevZilla is the "go to" for all motorcycle needs...

Reason I chose this product:

Aesthetics.
Preventive maintenance.
Performance upgrades.
Reputable products.

Quality
Thumbnail of user edwardp1092
2 reviews
0 helpful votes
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September 10th, 2024
Verified purchase

Received the Domino Parco grips today, installed per instructions and went for a ride. Very comfortable, soft grips. Seems to have a little less vibration than my previous grips. Plenty of grip, I'm sure they will perform well in the rain.

Reason I chose this business:

Lots of products, lots of product videos that really help.

Reason I chose this product:

Domino grips have a great reputation for quality.

Quality
Thumbnail of user dougv129
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Arrived just as expected (Revzilla rocks in that dept.). I had to toss some old net tie-downs that were on the cheaper side and had little stretch or lost it so quickly as to be useless. These have good stretch and cover a nice area on the tail of my BMW...I have a plate where the passenger seat would go so have some extra flat room for a gym bag and my work/laptop pack. I use 2 to cover them thoroughly in that space. The only downside...the hooks are plastic. They seem strong enough so that is not the issue...just that they are so thick and inflexible that my usual tie-in points did not work. But...plenty of places that fit, so I am happy.

Reason I chose this business:

Past great experiences.

Quality
Thumbnail of user elijahb329
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Mounting Bracket was bent out of the box had to heat it up and straighten it. One of the pipes is slightly bent but isn't very noticeable with the heat shield on
I would've expected higher quality from Vance an Hines being a big name and high price but they still sound good.

Reason I chose this business:

Easy to work with

Quality
Thumbnail of user cassief70
1 review
0 helpful votes
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September 8th, 2024
Verified purchase
• Updated review

Got dang these smell good coming out of the box. Super easy install.
One of my bolts & its nut were damaged upon arrival. Made do with something else.

Doesn't take away from the bags, they're perfect.

Reason I chose this business:

Usually shop here

Reason I chose this product:

Fits my bike

Quality
Great
September 1st, 2024
Verified site experience
• Previous review

Great. It's really great.

Reason I chose this business:

Needed a part

Thumbnail of user philippem79
1 review
0 helpful votes
  • Send Message
September 26th, 2024
Verified purchase

The jacket was delivered ahead of the advertised delay at the time of purchase.
However I selected a large as per my old jacket size and it is smaller, not enough to return or order a XL. Suggestion to have a size grid with some basic dimensions in the selection process on your site.

Reason I chose this business:

Needed a highly visible jacket with enough yellow bands. RevZilla catalog offered such choice.

Reason I chose this product:

See answer above.

Quality
Thumbnail of user marym8290
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

My new helmet came in with a broken chin strap. I got in touch with customer service via email. The communication was fantastic and fast. They didn't have another helmet the same size and color in stock which I did not fault them for. However, they offered multiple ways to solve the issue. Thanks!

Responded timely and listened to my issues.

Reason I chose this business:

Needed a helmet

Reason I chose this product:

Needed a helmet for a ride

Service
Quality
Thumbnail of user johnr7650
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase
• Updated review

I have ordered from Revzilla many times in the past five years. I have been consistently pleased with the ordering process. People are very helpful and the site is easy to navigate. Though some ordered items didn't work out for me, it was never the fault of Revzilla. I will order from them again, I'm sure.

I was impressed with how knowledgeable and helpful the rep was ... a pleasant experience ...

Reason I chose this business:

Very easy to navigate... many, many options...

Reason I chose this product:

Often the only site that had what I needed...

Service
Quality
A Reliable Resource
July 5th, 2024
Verified purchase
• Previous review

I've bought a number of items from Revzilla over the past few years and have had nothing but positive experiences. The website is easy to use and the few person-to-person contacts I've had have been consistently friendly and helpful. Everything I've ordered arrived on time and as advertised.

Reason I chose this business:

Prominent on-line presence; wide range of motorcycle products to choose from

Reason I chose this product:

In some cases, the things I was searching for could only be found at Revzilla. In other cases I was persuaded by the on-line tutorials and reviews. Generally, buying through Revzilla was simply easier!

Quality
Thumbnail of user philh704
1 review
0 helpful votes
  • Send Message
September 8th, 2024
Verified purchase

Fast shipping & decent quality product. However, I am pretty sure that I received an item which was previously returned from another customer. Plastic shell packaging appears to have been opened and taped closed. The shrink wrap on the product itself looks like it was removed and haphazardly reapplied. Even so, I think I will keep the product.

Reason I chose this business:

Previous experience.

Reason I chose this product:

Favorable customer reviews.

Quality
Thumbnail of user markf2914
1 review
0 helpful votes
  • Send Message
September 12th, 2024
Verified purchase
• Updated review

Based on the product description and RevZilla's video review, the riding jeans fit and 'work' as described. The jeans were delivered in a timely fashion. They look good. They fit well. They seem to offer adequate protection via stitching, armor, and material. Note, I gave the jeans four starts because I've only used them three times or so.

Reason I chose this business:

Nearly everything that I've purchased from RevZilla works as described and is delivered in a timely manner. In short, I trust RevZilla.

Reason I chose this product:

Price and description.

Quality
Chat was helpful
June 14th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Good experiences so far using the service.

Description was clear and concise
April 5th, 2024
Verified site experience
• Previous review

Description was clear and concise. We'll see what shows up at the house though.

Reason I chose this business:

Cause that's what you do when you ride a moto. You get sucked into the spinning vortex that is the revzilla funnel. The end.

Clear and concise descriptions
April 5th, 2024
Verified site experience
• Previous review

Clear and concise descriptions. We'll see what arrives at the house though.

Reason I chose this business:

It's RevZilla... can't be avoided.

Thumbnail of user erickf75
1 review
0 helpful votes
  • Send Message
September 5th, 2024
Verified purchase

One of the products I purchased didn't work for my application, usually the website is very good telling you if a universal product will work at least with some modifications but not this time totally don't work

Reason I chose this business:

Very quick shipping and very reliable overall

Reason I chose this product:

Based on product description

Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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