• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.6 stars from 8,606 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1611
  • Quality
    5615

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,674
Neutral
234
Negative
326

Instant Feedback

85,790 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,606)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user anagk
2 reviews
0 helpful votes
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May 30th, 2024
Verified purchase

I ordered a Bell Qualifier helmet that arrived in a timely manner. Unfortunately it didn't fit correctly so I had to return it unused. I tried to ibtain a return label through the website but it was impossible. I the called customer service, explained the situation and they sent me a return label by email. Prompt and couteous service, withiut hassles.

Service
Quality
Thumbnail of user samuelv296
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

I ordered some riding cargo pants and hip protectors. They were received when I was told they would be and fit well.

Quality
Thumbnail of user rodc219
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Had a couple of questions before my purchase. The phone was answered quickly and so were my questions.

Had a couple of questions before my purchase. The phone was answered quickly and so were my questions.

Reason I chose this business:

They had what I was looking for.

Reason I chose this product:

It was one that I knew and wanted a replacement.

Service
Quality
Thumbnail of user robbd18
1 review
0 helpful votes
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June 10th, 2024
Verified purchase
• Updated review

The best as usual!
The RAM Quick Grip is Solid! My front end has a tendency to lift up every now and again. Still got my phone for NC Twisties GPS. I'll buy more of their product from The REV!

Reason I chose this business:

Consistent good service and products.

Quality
As usually all the necessary information for a good...
August 22nd, 2023
Verified site experience
• Previous review

As usually all the necessary information for a good choice.

Thumbnail of user terrym1776
2 reviews
0 helpful votes
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July 3rd, 2024
Verified purchase
• Updated review

I could not find the item anywhere else. However, I get better deals with companies like Rocky Mountain ATV and Slavens Racing.

Slow shipping

Reason I chose this business:

Only place that had what i wanted.

Reason I chose this product:

I am never disappointed with Klim.

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

I do not understand the cash back offer
June 21st, 2024
Verified site experience
• Previous review
Reason I chose this business:

Only place that had what i wanted

Easy price match on a quality product
February 6th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Availability of item

Thumbnail of user christophers3645
2 reviews
0 helpful votes
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July 16th, 2024
Verified purchase

I ordered this product & was pleased with the delivery time & the product itself! Thanks Revzilla!

Reason I chose this business:

Bcuz they have an awesome selection and great website. Customer service is outstanding!

Reason I chose this product:

I needed it.

Service
Quality
Thumbnail of user ginal588
2 reviews
0 helpful votes
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May 16th, 2024
Verified purchase

The quality and craftsmanship of my jacket are top notch! Delivery is quick, and customer service is the best I've experienced lately! I needed to exchange for a different size and was able to do so easily!

It was nothing but positive! It was able to get my return information easily!

Reason I chose this business:

The great reviews!

Reason I chose this product:

I love the Vintage style!

Service
Quality
Thumbnail of user tuckerw19
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

Quick and easy to find the parts I needed. I love the OEM option as it assured me I was getting the right fit for my bike.

Quality
Thumbnail of user gregorya621
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Reliable and easy. This is my second order with RevZilla and it went super smooth. The online size guides are perfect.

Reason I chose this business:

Reliable and popular.

Reason I chose this product:

I like the look to Icon products.

Quality
Thumbnail of user richw240
1 review
0 helpful votes
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May 18th, 2024
Verified purchase
• Updated review

I've made several purchases on the RevZilla website. So many products to choose from.
Always satisfied with the products I've bought in the past. And I'll be back. Give RevZilla a try, you'll be happy that you did.

Reason I chose this business:

Most of my motorcycle gear is bought through RevZilla. A lot of options and easy to use.

Quality
Quick and EasyJust the way I like it
July 24th, 2023
Verified purchase
• Previous review

Quick and Easy
Just the way I like it.
RevZilla has always had everything that I've needed.

Thumbnail of user marcr379
1 review
0 helpful votes
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July 17th, 2024
Verified purchase
• Updated review

Should give free shipping on all orders to compete with Prime.

Reason I chose this business:

Reliable source.

Quality
I have been purchasing from RevZilla for some time. Over all, happy, don't like paying postage on r
April 26th, 2024
Verified purchase
• Previous review

Item is high quality and as described. As usual, Alpinstar gloves run small.

Reason I chose this business:

Convenience.

Reason I chose this product:

Known quality brand. Familiar with sizing.

Quality
I almost always use Revzilla
July 30th, 2023
Verified site experience
• Previous review

I almost always use Revzilla. Fair pricing and excellent service.

Reason I chose this business:

Fair pricing and a history of excellent service.

Thumbnail of user thaddeust23
1 review
0 helpful votes
  • Send Message
July 16th, 2024
Verified purchase
• Updated review

As always another great shopping experience with Revzilla.

Reason I chose this business:

I shop at Revzilla because I trust them and they treat me well. If there are any issues, they get resolved.

Reason I chose this product:

I wanted to try a new brand and the sale price made it affordable.

Quality
I found what I neeeded
May 28th, 2024
Verified site experience
• Previous review
Reason I chose this business:

I found a good selection and options of what I wanted.

Thumbnail of user vrbb
1 review
0 helpful votes
  • Send Message
July 17th, 2024
Verified purchase

Quick shipping and easy return process for the pair of jeans I didn't keep.

Reason I chose this business:

Past experience

Quality
Thumbnail of user ericb3102
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

I had an issue that customer service resolved promptly. Great company to work with.

Excellent. Very helpful and prompt.

Service
Quality
Thumbnail of user stevenp2226
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

Should have gotten a new visor lens a long time ago. It really helps to be able to see.

Reason I chose this business:

RevZilla had the easiest to understand product description among the several sites I looked at.

Reason I chose this product:

The pinlock visor lens on my Schuberth C3 was hard to see through because my prior attempts to clean it caused the silicone at the perimeter to smear and cause visual distortions

Quality
Thumbnail of user patrickb1916
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

Great as well as fast but fed ex was a day late on delivery & it showed up a day later after it was said to be delivered & I contacted Fed Ex

Reason I chose this business:

Air filter for my 2016 zx10r

Quality
Thumbnail of user travisj260
1 review
0 helpful votes
  • Send Message
June 29th, 2024
Verified purchase

Ordered the Tech 7s and they fit perfect. Much better price than a local store, and better selection.

Quality
Thumbnail of user jamies1512
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

Good website great bag for bike. Everything went very well. I love my new bag. Exactly as described

Quality
Thumbnail of user sirn4
1 review
0 helpful votes
  • Send Message
May 19th, 2024
Verified purchase
• Updated review

I had placed an order and realized after it shipped that I had chosen the wrong address. I reached out to customer support and spoke with Samantha E. Who was very happy to help. She took me through the whole process and was very easy to work with. A+

Could not be better with the help from Samantha E.

Reason I chose this business:

I want to support the Daily Ride videos on YouTube.

Service
Quality
Easy to use website and have all the items I want
July 17th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I want to support the YouTube channel for motorcycle reviews and content

Thumbnail of user andrewh2484
1 review
0 helpful votes
  • Send Message
June 27th, 2024
Verified purchase
• Updated review

Ordered the wrong item, took awhile to ship had to pay to ship it back hopefully I get the correct item this time

Reason I chose this business:

Because they make it easy and simple

Reason I chose this product:

Looks and comfort plus got great reviews

Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Makes it easy and simple
June 16th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Best there is

Had the color and size i was looking for
May 7th, 2024
Verified site experience
• Previous review
Thumbnail of user briank2572
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

This wind screen is stated to be a touring screen and is slightly taller than the stock screen, but it still is not tall enough to take the wind off of the head. Additionally, the screen, while taller than stock, is also more narrow than stock which means a more narrow band of wind blockage. It would be better to be taller and wider, or at least as wide. I'll need to add additional brackets to raise the windshield more and purchase auxiliary wind deflectors for the sides to compensate for the narrow band.

Quality
Thumbnail of user jamesg5451
1 review
0 helpful votes
  • Send Message
June 26th, 2024
Verified purchase

The ordering process was 1,2,3...The price was good. Not marked up. The delivery was quick and the box was perfect. So was what was inside...

Reason I chose this business:

RevZilla has been around a long time with great reviews.
I'm giving them a try...

Thumbnail of user micheleb1150
1 review
0 helpful votes
  • Send Message
June 21st, 2024
Verified purchase
• Updated review

Easiest ordering ever! I found exactly what I was looking for. The parts match works very well. The Zilla has a nice selection of products.

Reason I chose this business:

Online shopping and found you.

Reason I chose this product:

Some chrome upgrades and things to make my life easier.

Quality
Great site, easy to find what you need!
June 14th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Large stock of parts for my bike

Thumbnail of user steves4026
1 review
0 helpful votes
  • Send Message
May 18th, 2024
Verified purchase

Worry free, timely delivery I have come to expect, thank you! However, my very expensive Merlin waterproof leather jacket has the snaps on the cuffs broken and/or missing. But that's on Merlin and not you folks. I will go back to Alpinestars for leather gear.

Reason I chose this business:

Everything I have ordered has been carefully AND correctly packaged. Shipping has been exactly as promised.

Reason I chose this product:

Well, after getting my life rearranged by hitting a deer on my motorcycle in 1975, I learned the BEST, most expensive riding gear is far and away, less expensive than the emergency hospital room! Fortunately, RevZilla carries the best of the best riding gear...helmets, jackets, gloves, riding pants, boots, and armor!

Quality
Thumbnail of user andrewr2170
1 review
0 helpful votes
  • Send Message
May 17th, 2024
Verified purchase

I ordered from Revzilla due to previous account and ease of experience, however I found out later that I could have saved significantly just at my local auto supply store for some of the very same items.

Reason I chose this product:

Maintenance items for my specific moto

Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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