• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.6 stars from 8,606 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1611
  • Quality
    5615

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,674
Neutral
234
Negative
326

Instant Feedback

85,784 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,606)

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Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user billyr308
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

DELIVERY TIME WAS PERFECT...LESS THAN A WEEK FROM ORDERING MY PIPES WERE AT MY DOOR. PRICING WAS ALSO GREAT.

Quality
Thumbnail of user faithz13
1 review
0 helpful votes
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June 14th, 2024
Verified purchase
• Updated review

Easy to shop, lots of options, great quality product, I love the sales, and pretty fast delivery even though I don't mind waiting.

Reason I chose this business:

Revzilla was suggested to me by a friend and I have continued to use it every since. It has everything I've needed so far.

Reason I chose this product:

I based my purchases on a lot of the ratings and reviews since I have no prior experience with bike gear or equipment. The detailed descriptions and specs have been very helpful.

Quality
I'm new to riding and revzilla has been the perfect...
March 8th, 2024
Verified site experience
• Previous review

I'm new to riding and revzilla has been the perfect t one stop shop to stock up on all the equipment I need. Love the sales!

Reason I chose this business:

My friend recommended this website and I've been shopping here since!

A friend recommended this website to me as I am new...
July 21st, 2023
Verified site experience
• Previous review

A friend recommended this website to me as I am new to riding. Very easy to search and buy equipment as well as honest reviews to go off of. Affordable with a lot of choices. Thank you!

Reason I chose this business:

Friendly Suggestion

Thumbnail of user genep205
2 reviews
0 helpful votes
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June 13th, 2024
Verified purchase

Ordered brakes pads on a Thursday. Received them 8 days later. Never again. I could have made the brake pads quicker.

Gave me a 10 credit. I’ll never use because I’ll never purchase again.

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We apologize for the delayed delivery. We do see you ordered Saturday 5/18 and we shipped the order on time. We do quote 3-5 business days for delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue

Thumbnail of user jeffw2015
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I bought two for outdoor use as my roommate decided he wants to park his three cars in garage. I haven't opened the box but I trust their reviews,

Reason I chose this business:

Good reviews & prior experience.

Reason I chose this product:

Roommate took back garage.

Quality
Thumbnail of user enriquec194
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Great shipping great experience boxed very well the kind of products I like

Very well 5 star!

Reason I chose this business:

The go to site!

Reason I chose this product:

I like the price range

Service
Quality
Thumbnail of user toddk364
2 reviews
0 helpful votes
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July 10th, 2024
Verified purchase

Easy to deal with fast shipping just wrong size jacket so had to return.

Reason I chose this business:

Price and website is easy to use lots of options

Reason I chose this product:

Price and style just didn't fit unfortunately

Quality
Thumbnail of user anthonym3537
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

Fast and easy filters are helpful needed a new battery for my z125 I just got a month ago also wanted to replace the $60 helmet I bought to ride the bike home, love the new helmet have gotten a lot of compliments so far visor is quick and easy to change, helmet is way lighter than Nolan and Bell helmets that I have. I expect the battery to perform well as I have not even filled it with the electrolytes it came with yet.

Quality
Thumbnail of user bobb2328
1 review
0 helpful votes
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June 24th, 2024
Verified purchase
• Updated review

I had to call to make a return and order the correct helmet and the representative was polite, informed and helpful.

I ordered the wrong helmet and the customer service representative was excellent!!

Reason I chose this product:

I am familiar with the brand.

Service
Quality
I had a customer service issue with a purchase (not...
June 14th, 2024
Verified site experience
• Previous review

I had a customer service issue with a purchase (not your fault), and the customer service representative was excellent…polite, helpful, knowledgeable!

Thumbnail of user carlv261
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Bought a jacket for my wife. Great experience. Had a stain on it. Easy return. So nice to work with.

So nice and easy

Service
Quality
Thumbnail of user charlieg308
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

The Castor 2 Gloves would have been nice, but the pinky finger was 3/4" too long on one glove, and other fingers were also too long. The other glove fit well, but the hard knuckle caused actual pain on my knuckle. No amount of leather break-in could have fixed that as the hard plastic was digging into my skin.

When I called to get return authorization, there was so much "I'm-working-from-home" background noise that I could barely hear the representative. She clearly had no interest in my experience with the gloves and was abrupt to the point of rudeness. Never offered any advice about selecting other gloves. Rushed me off the phone.
When so many glove manufacturers have these common QC issues these days, a painless return process is crucial. Not so here.

Reason I chose this business:

Good selection, longtime repeat customer.

Reason I chose this product:

Liked the video review. I prefer leather for its protection, lots of perforations for summer, cool green color.

Service
Quality
Thumbnail of user davidb12008
2 reviews
0 helpful votes
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May 18th, 2024
Verified purchase

Everything went pretty well except for the fact that when I ordered my rods and high flow intake, I paid for 2 day delivery. I ordered those 2 items last Wednesday, and I did receive my rods on Thursday, which was great! On the other hand the intake did not arrive until today, a week later. I was not happy about the wait considering I paid for 2 day delivery. Also I have another item that was ordered prior to these 2 items. I ordered a Dynojet tuner, and have yet to receive it. This is of course very irritating considering that I cannot do the cam and rods without it, because it is required for me to tune my bike so it will run properly.

Reason I chose this business:

I chose ya'll for the tuner initially, I just happen to be searching on the internet and came across your site. I ordered other parts through another site, and they had an issue with the billing for some reason. It had to be on their end, because I have plenty of money and I ordered through ya'll and everything went well. So I decided to order those parts on my own through your site instead. I was able to make and complete my part of the order, but I'm still waiting on 1 of the items I ordered. I previously stated this in the above message.

Reason I chose this product:

They are quality products, and I wanted to make some upgrades on my bike.

Quality
Thumbnail of user carlb1083
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Always easy to place order, shipping is usually very quick. Good value for the prices

Reason I chose this business:

Ease of use

Quality
Thumbnail of user vincentc908
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

The products were exactly what I ordered and the delivery was fast.

Reason I chose this business:

I've been a customer for a long time.

Reason I chose this product:

They appeal to me.

Quality
Thumbnail of user williamsd71
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

Easy and great -- Gift for my husband! He sent hints for days and I found the best price on RevZilla thanks to the military discount.

Reason I chose this business:

We have ordered before and had a great experience

Quality
Thumbnail of user bradb952
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I've been buying my motorcycle gear from Revzilla since 2006 and continue to be pleased with the overall experience, pricing and product selection.

Quality
Thumbnail of user dishonm1
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Google what u need and hopefully it will pop right up if not have fun trying to find it with a older bike

Quality
Thumbnail of user marks7497
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Easy website to buy from fast shipping. I haven't used any of the bulbs yet but they look to be good

Quality
Thumbnail of user joem3503
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

It was good didn't have any problems at the check out they make it easy to find aftermarket or oem part

Quality
Thumbnail of user brianw3027
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Good sale and quick service. Always the best selection and price

Lost package but I found it

Reason I chose this business:

Best choice

Reason I chose this product:

Was on sale and have liked it for years

Service
Quality
Thumbnail of user darrenl179
2 reviews
0 helpful votes
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July 12th, 2024
Verified purchase

Good pricing, fast shipping, good products for the money, large selection.

Reason I chose this product:

I liked the look and knew Joe Rocket makes quality stuff.

Quality
Thumbnail of user mickm157
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Easy to navigate the website, and had the products in stock that I was looking for. Will order again from Rev!

Quality
Thumbnail of user bradleyf190
1 review
0 helpful votes
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May 9th, 2024
Verified purchase

Delivery takes too long. I placed an order and it's not shipped out for 5-7 days then another 5-7 for delivery.

Need to deliver within 4 days which is what EBay offers on most products 2 days with Amazon.

Reason I chose this business:

Other providers were not specific about firmest to my discontinued helmet. Revzilla was specific.

Reason I chose this product:

My current shield has 30,000 miles on it.

Quality
Thumbnail of user chadr395
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

I ordered a helmet and got the wrong color. Not the one I picked. It was the last helmet in the style I wanted so I assume it changed the color. I called and you worked with me but didn't have the color I wanted. I really liked the helmet so I got it anyway. I wish I would have gotten the other color tho.

Above

Reason I chose this product:

Shoei is the best

Service
Quality
Thumbnail of user mikeg2577
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I am always confident that I will receive excellent service.

Reason I chose this business:

Quality and service

Reason I chose this product:

Great reviews

Thumbnail of user ronm756
2 reviews
0 helpful votes
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June 1st, 2024
Verified purchase

Returning to riding has required me to go out and buy safety gear. RevZilla has played a big role in this endeavor. Everything has arrived safely and just as I needed.

Reason I chose this business:

YouTube presence and the review vids, as well as recommendations from YT riding content providers.

Reason I chose this product:

It works for my application.

Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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