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RevZilla has a rating of 4.6 stars from 8,582 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
85,479 reviews
Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.
I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.
They refuse to ship tires to Alaska while any other company will. Perhaps I they don't make enough money because of the shipping. Called Dennis Kirk and they shipped it the same day. All Alaskans hate the "we can't ship outside the US". In the last few years they seem to have lost that excellent customer support they used to have.
I received the part that I ordered within a reasonable amount of time but when I opened the box a part was damaged so I called up RevZilla and they told me to call the manufacturer. When I called the manufacturer and told them the problem they sent me the part that was damaged. I could have shipped the whole set back to RevZilla and they would have replaced it but I just needed one part of the set. Both parties were willing to help me out so I will continue to purchase from RevZilla.
Customer service was great
They stand by what they sell
The product has good reviews
They had the product I was looking for
Got what ordered in a timely fashion. Gloves are exactly what I expected n
Had what I wanted
Friend recommended
Wow - Thank you - Revzilla apparently has something i want in stock!
Buyer Beware - On all orders, the timeframe for completing and correcting orders before the system designates as "shipped" can be minutes.
In stock item
I have to return the pants as i mistakenly ordered the wrong size. Otherwise, everything was great as it always is with Revzilla.
Great site to buy parts! Had an issue with one of the ordered parts coming from warehouse and Revzilla contacted me and had it handled quickly! Will order from again!
Great Service Right parts in stock!
Hard to fund in stock elsewhere
I ordered it on Saturday for a bike trip Friday morning and even paid for the express shipping. It took nearly two weeks to get! Revs web site said it was waiting pick up the whole first week, FedExs site said it hadn't been picked up, however every revzilla rep lied and said it was on the way! No one ever went to look and see if it had shipped. It was never investigated they just sat on their computers reassuring me it was on the way. I got back from the bike trip three days ago and just now got the package. I am so disguste. This was my first purchase.
Friendly but lazy
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Price and quality
I ordered a jacket and pants, Sand 4 H2O, both large. They came on time and everything was fine but the pants were too tight for haunches to slide in. The process setting up the return was very simple since my hips couldn't negotiate the entry point. Ordered the next size up and they came on the date promised. The customer order call was the free back pad for the jacket that I missed on the order. Customer service quickly put in a no cost order and I received it with the original delivery. Happy campoer.
see above
Variety of stuff and past experiences.
Talking to others while traveling, ratings, and design.
Pants just a little too tight. Return process was easy and obtaining the right size quickly was a piece of cake.
Online process was simple. Phone Service Support was simple, low wait time, helpful (I hope) and friendly. - All the above.
Had the type/item I was looking for in a size that was available.
Pretty typical for most comparatively. I hate that the sizing is not more accurate. However, it is the internet. Do the best we can.
Availability of all products currently seeking to purchase. Some locations were missing some products or were sold out. I typically shop around for availability and of course, pricing.
Relatively normal. Could be better. A lot of products, particularly with shoes/boots are out of stock. Had to settle for less than preferred options.
Only because I was able to make a single purchase shoes and crash bars at same time, without having to order from various businesses. On the other hand, Zilla was out of a lot of the products that I was interested in.
Everything received as expected. Need to add more characters. So my name is Diego, live in Argentina, sent the items to a friend's place so I can't get it later. Viva la libertad Carajo!
Easy to order but wish shipping was cheaper. Got the item sooner than expected.
15 dollar credit
Liked the design of the know for turning.
I purchased a set of heated grips, along with some boots and a windscreen. Boots were great, windscreen was me (no fault of Revzilla). The grips were an open package with pieces everywhere, handwritten notes on the owners manual, and a price tag on the box $40 less than I paid.
So that was a bummer, but more of a bummer was the return policy. I had to get the item to a UPS store for a return scan before they would ship a replacement. My nearest UPS store is a 30 minute drive, so I dont go there often. When the item arrives damaged or wrong because of the fault of the shipper, a replacement should be shipped immediately. I was in the middle of a project and needed these parts asap, playing around with returns is a big waste of time. I ended up just doing a straight return instead of an exchange and ordered the grips from Amazon. This is why Amazon is winning, they are a terrible company, but they fix their problems very fast.
Very friendly, but did not offer a fast solution to the issue causing me to return the order instead of exchange.
Complete confirmation/tracking and efficient service from start until your order arrives...
High ranking on Google
Parts /gear needed
Another excellent experience with Revzilla! I have been and will continue to be a loyal customer.
I chose Revzilla because they have always treated me right.
Great customer service in the past.
I like the fact i can see the breakdown of the bike and i can easily find the parts am looking for. Its the best part website i have ordered from and i have in the past and will in the future. Thank you.
I have placed order from here in the past. I trust your parts, and will purchase in the future. Thank You
Always like the quick service with RevZilla. Also, for information there is usually a quick response from a real human if you need one.
Recommendations from several published sources
3 out of 4 products I received were great, the other...eh.
Pretty expensive products
Shipping split up into two packages, one came very quickly, other was slooowwww.
Convenience, choice
I might be the only one but it seems like in stock items may not be instock or come from diffrent store. Its hard to make one purchase and wait for all the item to show up on diffrent days.
Its the best by for for selection
Best selection.
Awesome as always but, Please figure out the shipping. Shipping use to be the main draw of revzilla. I dont like my order coming from 3 diffrent carriers at 3 diffrerent times.
Usually the best selection. My home town cycle gear is full of squids and children.
Driving in NM is scary enough. Needed to be protected.
Cause they are the best
Went into the store to make an exchange for a smaller size and I got all the help I needed. The people who work that store are awesome, some of the nicest and most helpful folks I've met in any retail store. The exchange process was easy and fast, Revzilla is a great company with even better employees, these people deserve to be paid more to be honest.
I chose revzilla literally because of the knowledgeable and pleasant people working there. They actually like they like what they do which is refreshing.
I needed new riding jeans since my garbage nbt's i bought fell apart on me and needed a quality product that would last.
The Marco 2 jacket fit is off. I first ordered a Medium (to go with the Medium pants) that was apparently designed to fit Madison Avenue fashion model. I could barely get my 74 year old arms in the sleeves. ( I'm 5'9", 165 lbs.)
I replaced the Medium with a Large and found the arms, shoulders and chest to fit after I replaced all of the CE 2 armor with thinner CE 1 armor. The problem is that the length goes with a large, while the girth goes with a Medium. When I ride, the neck line cuts at my throat. I have to fold the front of the jacket under at the bottom to keep from gagging.
Based upon previous Sedicci garments, I expected much better.
Previous positive experience.
Features sounded good.
The website was super easy to navigate and order. Delivery was surprisingly quick.
First site I found.
Safety reviews.
Prices too high, glitchy website, no Mitas or Motoz tires in stock for BMW GSA.
When I chose an economy tire (Shinko) to substitute because it was IN STOCK and promised to ship OUT in two days,, it was not. Likely lost a customer, with a couple decades of riding left yet..
I had to pay $9.99 to return boots and pants that were too small even though I used both the sizing chart, recommendations, and reviews.
To use my remaining zilla reward crap that only pays tax I see,, suspect...
I'll buy new boots and/or helmet retail or from a distributor that offers one time size exchange.
Got some things for my grandson and he wouldn't stop going on and on about them. So far everything I've purchased from RevZilla has been great.
Reliable, honest, great prices and not a Chinese company that will rip you off
Birthday presents
Revzilla has all the gear and products I like and need. I wish they offered discounts for medical personnel such as nurses and first responders. Overall, I've had a good experience.
They referred me to the manufacturer of the product which was a little frustrating but it worked out.
They have the products I need.
The brands I love and trust.
Gain trust and grow your business with customer reviews.
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.
At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.
For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.
