• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,655
Neutral
235
Negative
323

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user sharonu42
2 reviews
0 helpful votes
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July 7th, 2024
Verified purchase

Really liked the website. Lots of goods that cater to every taste. Great customer service as well

Reason I chose this business:

2 day delivery

Service
Quality
Thumbnail of user blakeb334
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

No issues on my end receiving orders. Quick fast delivery and quality everytime.

Quality
Thumbnail of user michellel2771
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

Diagram for item was very detailed and made finding specific part easy.

Reason I chose this business:

Had part online

Reason I chose this product:

Lost other one

Quality
Thumbnail of user chriss5244
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

Everything arrived quickly and exactly as described... Thanks!

Reason I chose this business:

Everything was in stock

Quality
Thumbnail of user angelc695
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

The gear i ordered arrived very quickly and constant updated where provided.

Service
Quality
Thumbnail of user connorb191
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

I ordered a helmet and it got shipped almost immediately which I was pleased about. Unfortunately it took a full 9 days before I was able to reach out and ask where my helmet was. I got a noncommittal answer and an attempt at an apology. I got told my issue was passed onto another department and they should be contacting me. I was never contacted and I just got new shipping information on my order. It wasn't until 2 weeks after my order date that I received my helmet.

It was mediocre as people just listened to my problem but never really tried to fix them.

Reason I chose this business:

They had what I wanted.

Reason I chose this product:

It was well reviewed and exactly what I was looking for.

Service
Quality
Thumbnail of user stephens3229
1 review
0 helpful votes
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June 15th, 2024
Verified purchase
• Updated review

Had the right part at a fair price, it just took almost a month to receive the fender that I ordered.

Reason I chose this business:

Only website that had the part available

Reason I chose this product:

Repairs after being backed in to in a parking lot.

Quality
Had the right parts
May 21st, 2024
Verified site experience
• Previous review
Reason I chose this business:

Only website that had the part available

Thumbnail of user ridingalaskab
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I opened a chat session with one of your reps. They were extremely helpful in helping me make sense of where I should be (as I fall between different sizing) on the size chart. They did the leg work for me on finding the right inserts to go with the purchase and closing out the sale.
Cheers to your team.

Reason I chose this business:

Basically the size of your online presence gave me the confidence that my order would not only be completed but be done so quickly.
Also, the online videos showing the products being warn and talked about were very helpful. Especially the fact that they regularly point out the drawbacks that some pieces may have.

Reason I chose this product:

Alpinestar has a good reputation and a fit that is comfortable for me.
I'm kind of a brand-whore and a believer in "you get what you pay for".
So for now, I am head to toe Alpinestar.

Quality
Thumbnail of user bruthab
1 review
0 helpful votes
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May 11th, 2024
Verified purchase

It's was great that the OEM part I needed was available. 2 week wait for the part to ship sucked! If I'd noticed that it was a 2 week wait before shipping. I would've paid more elsewhere to get it sooner my bad. Other than the shipping I got what I needed 👍

Reason I chose this business:

Positive past experience, no issue with returning items.

Reason I chose this product:

Needed an oem part.

Quality
Thumbnail of user mercedess124
1 review
0 helpful votes
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May 17th, 2024
Verified purchase
• Updated review

I know they may not be AS protective as some of my other gear BUT I don't fear thesecoming down or off if I'm sliding down the road like the baggier pants I've gotten at other places sorry me about. They aren't crazy hot/thick, but other colors would be nice because as a Florida girly. These black items are killing me lol. They aren't super stretchy and it's always hard to find pants that fit nicely so it was difficult to get over my butt tbh but after a couple wears we are gravy train. I would definitely buy again, it's the first gear I've purchased that I don't think I look like a boy in😂 5'2 130 and I got a size 4 ( I'll try to add photos eventually to help)

Reason I chose this business:

I’ve used them in the past with good results

Reason I chose this product:

I have riding joggers that I worry would come off if I was sliding on asphalt and Florida is hot so I need as little gear but still effective as possible to survive

Quality
Super cute
November 1st, 2023
Verified purchase
• Previous review

I got a medium first in the gloves and they were too long in the fingers. Return process was easy though and the small fit better! Loved the rabbit design looks sick(:

Reason I chose this business:

I’ve used them in the past

Thumbnail of user mattc1076
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

The products I ordered and received were just what I wanted, on time, and perfect condition. I ordered a helmet which was to small but we got that sorted out. So I'm happy!

I emailed revzilla on a exchange for a bigger helmet because the size chart runs small. I emailed twice because I didn't find the first response but both were helpful and excellent to work with.

Reason I chose this business:

It had what I wanted.

Reason I chose this product:

Reviews, looks, and quality.

Service
Quality
Thumbnail of user jamesm10495
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Have not received any notification of my return being received by you or of receiving a credit for my return

Reason I chose this business:

Past experience

Reason I chose this product:

I needed new tires

Quality
Thumbnail of user angelr659
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Was a pleasant experience, website easy to use and shipped fast. Was and still am very happy with this site and products.

Reason I chose this business:

Cause ad I seen

Thumbnail of user finns16
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Bought a Brake Free and had expected at least two helmet brackets in the package, so I could use easily interchangeable on two helmets. There were no content description for the product as far as I could see!

Reason I chose this business:

Only possibility for shipment of this particular product outside USA/Canada

Reason I chose this product:

Well promoted in terms of safety when slowing down speed on your MC.

Quality
Thumbnail of user robertc5259
2 reviews
0 helpful votes
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July 5th, 2024
Verified purchase

Great tire love it. Great price, awesome price. I get all my motorcycle stuff from revzilla

Service
Quality
Thumbnail of user keithjsn
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Good selection. Was able to find proper sizes for front and rear by brand and model. Price was good. Delivered within a few days.

Reason I chose this business:

I watch Revzilla on YouTube.

Quality
Thumbnail of user brentw582
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

I was looking for a specific Biltwell helmet and found it in stock at Revzilla for a very competitive price. The order placed was shipped quickly. The helmet was packaged well when received.

Reason I chose this business:

Price, selection and availability.

Reason I chose this product:

Reputation, design, quality and color.

Quality
Thumbnail of user jasonl2070
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Cycle Gear never had my size in store, so I jumped on Revzilla to see if they had them. Of course they did, and they were on sale to boot. Ordered them and they were
On my doorstep in a few days. Awesome experience, love RevZ!

Reason I chose this business:

Big selectiom

Reason I chose this product:

Revit sand gloves

Quality
Thumbnail of user chandlerm63
Gru
2 reviews
0 helpful votes
  • Send Message
July 5th, 2024
Verified purchase

Good, very good, why does this have to be 50 characters? That is dumb just except my good

Reason I chose this product:

Need brakes to stop

Quality
Thumbnail of user kevinw2574
1 review
0 helpful votes
  • Send Message
June 26th, 2024
Verified purchase

Only place I could find matching tires in sizes I needed, it was super fast delivery as well.

Reason I chose this product:

Tires need to be good

Quality
Thumbnail of user justing937
1 review
0 helpful votes
  • Send Message
May 20th, 2024
Verified purchase

I have ordered quite a bit from revzilla. Lots of things I am looking for instock. They are not always the best priced, but can normally get it to my door fast.

Reason I chose this business:

Large inventory, they take affirm and fast shipping. Lots of product reviews from customers using the products.

Reason I chose this product:

I was tired of my crappy icon helmet. I stepped it up to an agv k6

Quality
Thumbnail of user brettr259
1 review
0 helpful votes
  • Send Message
May 19th, 2024
Verified purchase

Everything was as advertised, quick delivery, sizing for the helmet I ordered was accurate. Overall a great experience and will likely buy more stuff here.

Reason I chose this business:

Seemed to be well informed as to the products they sell and they have numerous videos as like a product demo.

Reason I chose this product:

Was looking for a SNELL rated helmet which was able to search for specifically on the site.

Quality
Thumbnail of user michaelc9828
1 review
0 helpful votes
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May 7th, 2024
Verified purchase
• Updated review

Revzilla always delivers on service and sales. I have been shopping with them for gear and parts for years and have never had a single problem. They have a huge selection of in stock parts and gear and have various warehouse locations and partners to ensure your order is shipped and delivered to you quickly. Most gear that they sell also has video reviews from the staff that has hands on experience. Revzilla will always be my go to store for my motorcycle needs.

Reason I chose this business:

The gear I was looking for was in stock and ready to ship.

Reason I chose this product:

Revzillas video reviews.

Quality
Always a great experience shopping at Revzilla
April 3rd, 2024
Verified site experience
• Previous review

Always a great experience shopping at Revzilla. My go to parts and gear supplier.

Always a great experience
March 23rd, 2024
Verified site experience
• Previous review
Thumbnail of user rickw892
1 review
0 helpful votes
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May 11th, 2024
Verified purchase
• Updated review

I purchased handguards to break the wind as I live in a colder area. There was no indication in the ad the guards required extra parts to make them fit. So, naturally they didn't fit. I would have been better off going to amazon, as I have a free return policy with them. Revzilla did finally offer me a free return, but it was a hassle I didn't need.

I found out I needed extra parts that may or may not fit so I returned the part I ordered. I was given a free shipping label. If that had not happened I would not be doing business in the future with Revzilla.

Reason I chose this business:

It's where i usually go

Reason I chose this product:

Acerbis has a good reputation.

Service
Quality
Quick efficient
May 1st, 2024
Verified site experience
• Previous review
Reason I chose this business:

It's usually my first choice

Very helpful, efficient
April 27th, 2024
Verified site experience
• Previous review
Reason I chose this business:

It's where i usually go

Ben was a great help
October 23rd, 2023
Verified site experience
• Previous review

Ben was a great help. Made it all work easy for me.

Reason I chose this business:

Zilla Cash, great prices! Excellent help from a human being.

Thumbnail of user ryana832
1 review
0 helpful votes
  • Send Message
July 5th, 2024
Verified purchase

All products are well packaged and delivered at a timely manner.

Reason I chose this business:

RevZilla has a wide range of products.

Reason I chose this product:

RevZilla has good pricing and sales

Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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