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RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
85,483 reviews
Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.
I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.
The Arai Quantum X helmet fits perfectly. The fit instructions were spot on and very helpful.
Revzilla always has what I need in stock and they are very helpful answering any questions.
Arab helmets are the best! The fit and comfort can’t be beat and great protection!
Revzilla has a great selection and a very user friendly website. Quick shipping and a solid loyalty program as well. Definitely one of the better online retailers.
Good selection and loyalty program.
Positive reviews, good pricing.
I'm not happy about not getting zillacash on a Klim purchase. Next time I will support my local bike shop rather than revzilla.
I thought I was getting zilla cash
Klim was recommended
Oh I particularly loved being called AND emailed by James D. His call was solely to yell at me and tell me I'm a horrible person. The best part was the email he sent me:
"At this point we are no longer interested in pursuing a business relationship with you, and as such, will not accept any new orders moving forward with any Comoto brand. This includes RevZilla, Cycle Gear, and J&P Cycles.
If you have any questions, reply only to this email. Do not attempt to contact any Comoto company by phone, as the call will be terminated."
Thanks RevZilla. Please tell dumb James to take a hike. I decided that I will go elsewhere with my money. And I'm spreading the news.
Your employee intentionally targeted me by sending emails and calling me to berate me. You have evidently empowered him to call your costumers to ridicule and demean them. Do the owners know that this man is going out of his way to verbally assault customers and send emails like this;
“At this point we are no longer interested in pursuing a business relationship with you, and as such, will not accept any new orders moving forward with any Comoto brand. This includes RevZilla, Cycle Gear, and J&P Cycles.
If you have any questions, reply only to this email. Do not attempt to contact any Comoto company by phone, as the call will be terminated.”
I have posted his emails and a recording of him calling me on a number of social media sites.
Having been a costumer since 2008 spending substantial amount on gear including 3 different helmets over 800 bucks, your employee James D. Behavior has convinced me to denounce your company and campaign against you.
I left RevZilla because your employees lack Professionalism. Shame on James D.
Well I didn’t choose a product because James canceled my order.
I was a bit worried that the CE pads were a bit larger than the originals but they squeezed into the pockets.
It was so satisfying that I will order from you again when I need something. Thank you.
Friend told me to try you.
Always easy to shop with RevZilla. Like their videos to help in the decision process
Great products as competitive pricing. Like their Videos to help in decision process
Always easy shopping with RevZilla. PLUS I really like the savings with RPM!
Easy to shop and save with RPM
Always easy to shop at RevZilla. I like their videos and selections. Makes choosing the right product quick and easy.
Best selections and always a lot of videos to help with making decisions.
Bought an open box item, and everything was repackaged well, all components were included. RevZilla processed and shipped the item quickly.
Went to the shop when I lived in Philadelphia, have shopped online occasionally since.
Model specific, open box saved money.
I just want to say everything is top notch.
Just keep it up please. And make more videos of the products so people have an idea. What's the product is all about.
Very helpful and kind and amazing social skills
Bec you guys are the best
Because I needed it 😁
Its great. I love shopping with u
My item was supposed to ship next business day but took 5. Said it was because a PO BOX was selected, but I've used a PO BOX every time i order and it never happened before, so why now.
Person was friendly but and told me the reason why even though I don't understand the reasoning behind it
Good selection
Performance gains
Fits perfect and its really good quality! I loved the product im buying nother lense another color in the future.
I ordered a youth helmet, but it arrived different than I ordered. So I've contacted customer service and got a nice compensation
Ordered two visors (one clear, one dark smoke). Parcel arrived on time and in good condition.
However, one of the visors inside arrived with its package already open and with one of the side pins missing.
Seems like it was a returned item or perhaps mishandled at the warehouse.
I'm a bit disappointed as this makes the riding experience very noisy and unpleasant.
Parts availability and wide catalogue.
I was looking for an OEM replacement to my original visors.
* RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ordered item that was listed as 5-7 day before shipping. Got 13 days later with zero updates on status. Shipping and follow through sucked. I can get this type of performance by ordering out of other countries myself. Your site sucks
Smart $#*! just trying to justify your poor performance.
Got me big mistake
Stupid question I need it.
Shipping lead times are estimated. We see you order had a lead time of 5-7 Business days and shipped the 7th Business day. We do apologize for the delay.
I got these boots super fast - I learned my lesson and didn't put a PO Box - the shipping to a PO Box took forever last time.
Reliable service, and prices, while not better, are comparable to other retailers.
I swear by these boots - waterproof, durable, vegan bike boots.
Could ask for an easier process. Helmet fits exactly as expected due to the previous reviews stating they run slightly small.
Just was the wrong part for my bike. Claimed to be compatible but it wasn't. Mostly because it didn't work with the barkbusters. That's on me.
Return policy worked well.
I love being able to search for items specifically for the bikes listed in "my garage". Very helpful to know what will work and what won't!
Shipping was fast - always is.
Great customer service when you need it.
Easy - can order on line, have it shipped to me, and I know it will work for my bike(s)
Price and convenience
Nice to be able to immediately find parts that fit my bike!
Easy to use, good pricing.
I ordered a pair of the REV'IT! Philly 3 Jeans on my normal size and they were huge on me. I returned the item (still on the way) but it cost me $10.00 to return the product. They do not offer free returns... so I won't be ordering any more apparel from them. Sorry.
Online recommendations.
Recommended on FB page.
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
Simple experience = Good Experience I looked for what I needed found it bought it and in no time I got it.
Quick and easy in stock items priced right and quick ship. Will buy again.
In stock parts
Over all the website is easy to navigate and I highly appreciated the diagrams bellow the items to help those who are starting to purchase their gear get the perfect size.
Shipping went smoothly as well and I absolutely love my helmet.
It was recommended by my friends.
I needed new gear and my friends helped me pick out something that would best suit me as a person and best fit my body. In time I’ll get more gear but a new helmet is a start!
The guys in the Denver shop were great, the order went smoothly, delivery on-time and I'm very happy with the helmet.
Actual store relatively close by.
I wanted a modular helmet with very low noise generated and this Schuberth fits the bill.
What else is there to say? The site is easy to navigate, it allows me to narrow down my search how every I would like
They have everything I could want
Fit, color, price point, overall protection it offers.
Easy to order, helmet brand was on clearance, only gripe I had was I paid for 2 day shipping which turned out to be 5.
Google and apparently I have an account already
Gain trust and grow your business with customer reviews.
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.
At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.
For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.
We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos. Please reach out to us by email at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com so we can assist you and make this right.