• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,655
Neutral
235
Negative
324

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

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Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user michaelp7094
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

What else is there to say? The site is easy to navigate, it allows me to narrow down my search how every I would like

Reason I chose this business:

They have everything I could want

Reason I chose this product:

Fit, color, price point, overall protection it offers.

Quality
Thumbnail of user shawnf430
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Looking for 2024 adjustable brake lever and foot pedal for a new Harley...could not seem to locate this unicorn anywhere in stock. But then comes Revzilla...and in stock with matching foot pedal ready to ship to my house. Few days later, at my home and on the bike. Happy days!

Quality
Thumbnail of user rusland15
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

👍Everything was good 👍Everything was good 👍Everything was good 👍Everything was good

👍👍

Reason I chose this business:

Fare price, short time for delivery

Reason I chose this product:

I needed it

Service
Quality
Thumbnail of user brucew1143
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Ordered a giant loop water bag, one gallon. There was a note on the order page it may take extra time to receive the order. My riding buddy ordered one the next day. He hadn't received his yet, so he used chat on the Revzilla site. They said they would ship from an alternate supplier and credited him $15 for the delay. So great for him. But I received my order a couple days after him and I ordered a day earlier. So by not complaining to support I paid more money and it took longer to get.

Reason I chose this business:

Always order all my riding gear and about half my accessories from Revzilla. Always good xperience, although shipping times seem to be pretty long since I signed up for RPM. Thought I would get things quicker, not slower.:-)

Reason I chose this product:

Excellent reviews on you tube channels for this product. Going on a 7,000 mile trip through some hot temps. Wanted an easy to carry water system to supplement my Mosko tank bag that has a built in water reservoir.

Quality
Thumbnail of user michealf57
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

Love this site and using affirm makes it a breeze. Ordered helmets that had to be returned but that was strictly a sizing and style issue

Can't rate completely as still going thru return process

Reason I chose this business:

Worked with them many times for parts over the past few years

Service
Quality
Love this site and using affirm makes it a breeze
May 26th, 2024
Verified site experience
• Previous review
Love the pricing and availability of product
March 5th, 2024
Verified site experience
• Previous review

Love the pricing and availability of product. However did not receive my gov x discount on my items..

Reason I chose this business:

Pricing on items

Thumbnail of user thomasl2576
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Easiest helmet buying experience possible, and it showed up in less than 72 hrs!

Quality
Thumbnail of user gabrielc612
1 review
0 helpful votes
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July 5th, 2024
Verified purchase
• Updated review

Very fast shipping and no damage when arrived would definitely recommend

Quality
Great support
May 4th, 2023
Verified site experience
• Previous review
Thumbnail of user michaelb12450
2 reviews
0 helpful votes
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July 4th, 2024
Verified purchase

The goggles came today and they are outstanding! Thank you so much

Reason I chose this business:

Because I wanted to

Reason I chose this product:

Excellent work by our European friends

Quality
Thumbnail of user russc255
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

No surprises. Quality merchandise Fast easy to navigate great selection.

Reason I chose this business:

A selection of quality products

Quality
Thumbnail of user troyh488
2 reviews
0 helpful votes
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July 5th, 2024
Verified purchase

Fast shipping easy process always helpful. Great products and prices

Quick easy helpful

Reason I chose this business:

Always fast friendly

Reason I chose this product:

Good reviews. Good prices

Service
Quality
Thumbnail of user dalew681
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Always great products and fast delivery with many different items

Reason I chose this business:

Trustworthy company

Reason I chose this product:

Great quality

Quality
Thumbnail of user jh1427
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Great website, fairly priced, ordered was delivered a week before the expected date.

Quality
Thumbnail of user erica1428
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

Ordered several parts and had them within a few days each time.

Reason I chose this business:

Previous orders have always been handled smoothly. Great customer service.

Quality
Thumbnail of user mikeb3905
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

The product is great. However I paid for overnight shipping and it took five days.

Reason I chose this business:

Great gear and great prices

Reason I chose this product:

I have multiple helmets and needed more than one Cardo mount for them. I added one to the Alpinestarts SR-10 helmet that I also bought from you all. Great helmet.

Quality
Thumbnail of user rickr1180
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Amazing great products at a great price. I'm happy you guys have been here to give me such great products.

Reason I chose this business:

Because there products and prices rock

Quality
Thumbnail of user alvinr139
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

New tire for the front of my 2013 shadow. I installed it. About 30 minutes.

Reason I chose this product:

Right size for my mc.

Quality
Thumbnail of user dustind249
1 review
0 helpful votes
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May 7th, 2024
Verified purchase
• Updated review

I ordered a nitro bib it arrived quickly. However it had manufacturer mold issues. I sent in photos and just a few hours later Revzilla agreed. I sent the order back, as promised a replacement was sent. The Team at Revzilla didn't think the replacement would arrive before the next weekend so they overnighted a second to me. Pretty awesome

Reason I chose this business:

I support those that show up at events

Service
Quality
Easy website always arrives on time
March 28th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Had what I needed

Thumbnail of user zackb282
1 review
0 helpful votes
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April 30th, 2024
Verified purchase

Ultimately I wish there were more refined search methods for specific items but what's provided is enough to get the job done. The site looks good and is functional, the purchasing process was easy and swift, and shipping was exactly as expected (arrived on time).

Reason I chose this business:

RevZilla is the best of the few online moto gear shops, in my opinion. They offer free shipping on most if not everything, it's a trusted and thus reliable site, and they offer not only the products but loads of information on exactly what it is you're buying. It's hard to get the wrong thing when you have detailed descriptions and product/products advise videos to pair it with.

Reason I chose this product:

I put a ton of time, effort, and research into any product that cost more than $100. When it comes to personal motorcycle safety that's kinda the standard for entry level equipment nowadays. So when I pick a particular product it's one I'm going to be comfortable using until I can't and then replacing. The point being it's a product that fit my rather picky criteria and passed. I'm no snob but I'm also not throwing money away to find out if a jacket or gloves are good enough for 100+ degrees when some other chump who's been riding for years already can tell me what to look for in a good product.

Quality
Thumbnail of user ronnied154
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

The site is easy to navigate. The checkout process is simple and just works. Everything arrived in good condition and within the expected time frame. Always a great experience dealing with Revzilla.

Quality
Thumbnail of user robynh282
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

RevZilla is the only store I purchase my off-road gear from. There services are fast and the delivery time is unbeatable.

Reason I chose this business:

I read through the reviews and then decided to make my first purchase.

Quality
Thumbnail of user curtisw353
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

Easy online ordering for on-sale helmet. I already knew my size and it fit perfectly. Best price and fast shipping.

Reason I chose this business:

Shoei Helmet

Quality
Thumbnail of user sethp139
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I can't think of a time that RevZilla has failed to deliver. The selection is very good, and this order in particular involving their Price Match Guarantee was quick and easy. Thanks again, y'all.

I have had a chance to try the gloves on now, and they are on the snug side (but that is how I like them, in order to allow for some stretch in the leather over use.) They appear to be really well made. I do have a couple nitpicks... I prefer the closure on gloves to be on the back of the wrist in case (knock wood) I need them in a wreck so that they don't come loose. These gloves in particular are kind of loose fitting at the wrist as well. This is not a RevZilla issue, just some thoughts for Held (who will probably never see this...)

Quality
Thumbnail of user abbeyl34
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

The sizing guides were very useful and all the videos on their website are very informative.

Reason I chose this business:

They have real human people who are available to help answer any and all questions you might have judgement-free!

Reason I chose this product:

Looks great, provides the safety I need.

Quality
Thumbnail of user majidh5
2 reviews
0 helpful votes
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May 28th, 2024
Verified purchase

Helmet as advertised. Shipped out the next day and it was quick to arrive. Processing an getting the order out quick makes all the difference! Thanks!

Reason I chose this business:

Great selection and process.

Reason I chose this product:

Quality brand helmet with the features I wanted at a really good price.

Quality
Thumbnail of user garyh2401
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Helmet appears to be an open box return. Customer Service Agent on the text claimed it was not. But box was not sealed, and the helmet was in a carrying bag - which was turned inside out. At the time I believed the helmet was defective because I could not get the visor to open. I was very leery about being too rough with it because I needed to return it if damaged. I felt opening the instruction book would also make the return harder. Agent on the text offered no help in opening the visor. I later found out from a salesman at Cycle gear - the Arai helmets have a two stage opening. One lift the black lever, 2 pull slightly away to disengage the last release. So helmet was probably fine. But by then I had initiated the return. In the end Revzilla returned my money and I purchased the same helmet from Cycle Gear store.

They did take the return, and paid the postage. So that was good.
If the customer service agent knew a little about the helmet and the 2nd trick needed to open the visor then the return probably didn't need to happen.

Reason I chose this business:

Usually have what I'm looking for, and free shipping

Reason I chose this product:

I have an odd shaped head - needed a long oval helmet, that you could modify with different size liners.

Service
Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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