• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,658
Neutral
235
Negative
324

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user scotb68
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

Great search engine, to find parts
All popular brands, in stock
Up to date tracking was nice

Reason I chose this business:

Website popped up, and i was familiar with your NHRA sponsored pro stock bikes.

Reason I chose this product:

Have had numerous brembo brake parts on other bikes.

Quality
Thumbnail of user eddyb76
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

Good product. Good Price. Fast international shipping. Always a great experience shopping at Revzilla

Reason I chose this business:

Price and quality of goods.

Reason I chose this product:

Price and quality of goods.

Quality
No coupon code works!
February 16th, 2024
Verified site experience
• Previous review

* RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user benjaminw629
1 review
0 helpful votes
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April 27th, 2024
Verified purchase
• Updated review

Update and improvements are needed for UI on website. I had a problem with ordering the wrong tire and the customer service could not have been better. Revzilla is working hard to earn the motorcyclist's business. They've earned my trust.

Service
Quality
Not in stock but the parts are easy to find in the...
November 26th, 2023
Verified site experience
• Previous review

Not in stock but the parts are easy to find in the blueprints

The interface is a little clunky to navigate; it seems...
August 31st, 2023
Verified site experience
• Previous review

The interface is a little clunky to navigate; it seems a bit dated at times. Love your service.

Stock continues to be an issue
July 3rd, 2023
Verified site experience
• Previous review
Codes have not worked twice
May 10th, 2023
Verified site experience
• Previous review

Codes have not worked twice. This one was expired and I had just received the email a couple days ago. It was expired before it was even sent to me. Andrew in chat took care of it of course.

Reason I chose this business:

Accessible. Youtube content.

Thumbnail of user georgel1563
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I returned my order, the pants did not fit. The return was seamless and the rep was very helpful. No hold time!

I returned my order, the pants did not fit. The return was seamless and the rep was very helpful. No hold time!

Service
Quality
Thumbnail of user ericl1960
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

The tire I ordered came quickly to me and are ready to install

Quality
Thumbnail of user bills2098
1 review
0 helpful votes
  • Send Message
June 30th, 2024
Verified purchase
• Updated review

Revzilla comes through again! Changed the tire and headed to the mountains. Performed flawlessly.

Reason I chose this business:

Always makes buying easy.

Reason I chose this product:

I’ve run these tires before an I know what to expect.

Quality
I use RevZilla because it is always easy to use
May 1st, 2024
Verified site experience
• Previous review
Reason I chose this business:

It’s just so easy to find what you want click purchase, and bam! It just shows up at the doorstep…

Always easy to purchase from
March 21st, 2023
Verified purchase
• Previous review

RevZilla always makes the buying process easy…
Making me enter more than 50 characters is not my idea of a true review… I stand by the first sentence

Thumbnail of user anthonyl1771
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

Uts received and had to contact customer service and they were able to help me with my questions/concerns. All good and thank you again!

Had a question/concern and the agent was able to assist me.

Reason I chose this business:

Fast shipping, most of the time.

Reason I chose this product:

Quality and research

Service
Quality
Great stuffs!
December 9th, 2023
Verified site experience
• Previous review
Fun fu
November 22nd, 2023
Verified site experience
• Previous review

Fun fu. Fun fun

Thumbnail of user johns15958
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

Only complaint is slow shipping. Every thing else is great.

Reason I chose this business:

Availability of parts

Reason I chose this product:

It's what I wanted

Quality
Thumbnail of user fredericd50
2 reviews
0 helpful votes
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June 14th, 2024
Verified purchase
• Updated review

…wish the shipping could be faster, we're getting used to a "ordered today, delivered tomorrow" world.

Reason I chose this business:

Because they try hard to inform and support and they deserve the business

Reason I chose this product:

Independent research I did

Quality
As expected
October 28th, 2023
Verified purchase
• Previous review

Bought the Rukka Outlast long sleeve shirt. Cheaper than heavy Merino whoop and supposedly more apt for the cold.

Fit is as advertised, material is very soft and doesn't feel plasticky like some other Outlast shirts I've had. Have been riding in it a bit and works great, basically can replace a mid-weight Merino layer in the cold. Will have to see how it does in the heat where past Outlast shirts did less well, but we're off to a promising start.

Reason I chose this business:

Selection and reviews

Great selection
July 20th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Selection and availability

Thumbnail of user timr1011
1 review
0 helpful votes
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May 9th, 2024
Verified purchase

Shipping was fast as always with Revzilla, but was not pleased with the packaging. The battery was in the manufacturer's box, but was not cushioned with anything and was bouncing around inside the shipping box that was a bit battered as a result. Thankfully the battery was not damaged and seems to be functioning as it should.

Reason I chose this business:

Cost, fast shipping.

Reason I chose this product:

Upgrade to stock battery.

Quality
Thumbnail of user danielp2787
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Only ordered because of advertised 2 day shipping. The website said ships next day, it took 4 days before it was shipped and took over a week to get to me. I'll never order from revzilla again. I'll order from Dennis kirk again next time.

Reason I chose this business:

2 day shipping.

Quality
Thumbnail of user richards6672
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Didnt have any issues looking for the part needed for my bike was super easy to navigate though the website.

Reason I chose this business:

Was the first website and the most popular website that had the exhaust for my yamaha mt-03 so i chose to go with them and a friend of mine said good stuff about the experience of the website

Reason I chose this product:

For the quality of the exhaust an to make sure i wasnt cheaping out on something that is important to have fitting right.

Quality
Thumbnail of user michaelp5362
2 reviews
0 helpful votes
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May 16th, 2024
Verified purchase

Good shopping experience. Besides receiving the wrong tint shaded windshield, it's quite sturdy and well made. It installs easily. Good overall product

Reason I chose this business:

Great prices, easy to navigate, and very helpful videos to explain product details

Quality
Thumbnail of user jasonk1933
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

Excellent customer service, quick and fast delivery, always on time.

Reason I chose this business:

Easy way to shop

Quality
Thumbnail of user johnh9285
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase
• Updated review

Chat support is always great. Easy to find stuff for my bike.

Reason I chose this business:

Needed windscreen.

Quality
Always a Good Experience
April 23rd, 2024
Verified purchase
• Previous review

I've been a RevZilla customer for years. From small bits and pieces up to larger accessories, I can almost always find what I'm looking for.

I always have a good experience whether I just order online or if I have to call customer service to help figure out exactly what I should order.

This time around I was just ordering front and rear brake pads. Process was quick and easy. I got what I ordered and a timely fashion.

Quality
Revzilla Is Always Helpful
October 18th, 2023
Verified purchase
• Previous review

Been really hard to find the Conti TA3 tires for months now. Glad that Revzilla finally got my size back in stock. I had emailed them and chatted with them hoping to get inventory status when they did become available and as soon as they had their hands on them they let me know so that I could get them ordered. Easy to order. Quick delivery.

Reason I chose this business:

Regular customer.

Service
Thumbnail of user josephh2319
1 review
0 helpful votes
  • Send Message
July 2nd, 2024
Verified purchase
• Updated review

Best site for cycle enthusiast. Though troubling to find past purchases easily.

Reason I chose this business:

Cash back on

Reason I chose this product:

Switched from 1" bars to oversized 7/8

Quality
I Love it!
October 22nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Rewards for my patronage

Thumbnail of user raghum11
3 reviews
0 helpful votes
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June 4th, 2024
Verified purchase

Had 2 day shipping through RPM membership but took over 7! Days of shipping, shoes color not as described

* RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

Thank you for the feedback. I did look into this and I do see it was shipped promptly and did take 4 business days to deliver. I am sorry we did not meet the expectations. I have added a credit to your account. We do appreciate your feedback to help us identify potential issues and improve upon.

Thumbnail of user rachelp1099
2 reviews
0 helpful votes
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June 13th, 2024
Verified purchase

I love the quality and the shipping was super fast! They keep updates on emails and overall 10/10 recommend

Quality
Thumbnail of user stevel175
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

Have purchased many products from RevZilla and have always got what I wanted. Quality products at a reasonable price.

Reason I chose this business:

Returning customer

Reason I chose this product:

Good reviews

Quality
Always done good with timely shipping and quality products
June 8th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Return costumer

Thumbnail of user jeffm2612
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

Shopping was easy and shipping was quick. I had my item in a few days.

Reason I chose this business:

Had an item I was looking for at a good price

Quality
Thumbnail of user danielf975
2 reviews
0 helpful votes
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June 28th, 2024
Verified purchase

Ordered. Suppose to arrive in 7 days. Showed up 3 days after. Awesome as always!

Reason I chose this business:

Front and rear Michelin Pilot Power 2CT Tires for my GSXR1000

Quality
Thumbnail of user garys3330
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Bought a set of three season jacket, pants, riding boots, and gloves. All excellent quality, great prices. Had to return the pants for a different size, effortless customer service return and replacement quickly.

Quality
Thumbnail of user edg430
Ed
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

I have ordered parts for my Goldwing and parts for my FJR this company has fast shipping and the products you want they also have great prices order from here you will not be disappointed!

Reason I chose this business:

My son told me to order my stuff from them he was right on!

Reason I chose this product:

RevZilla has what I wanted for a great price!

Quality
You guys always have the right stuff I want at the...
September 4th, 2023
Verified site experience
• Previous review

You guys always have the right stuff I want at the right prices and shipping is always fast too. Thanks RevZilla!

Reason I chose this business:

Because of your great prices and fast shipping.

Thumbnail of user georgek1513
1 review
0 helpful votes
  • Send Message
April 29th, 2024
Verified purchase

Purchased an open box item for a considerable discount and was satisfied with the helmet except for a minor blemish on the exterior. The only reason I chose 4 out of five stars is because the helmet came with no instructions on care and maintenance as well as inner lining and face shield removal, otherwise it is a top shelf product. Would definitely purchase again.

Reason I chose this business:

Because they’re based out of PA. And offer great service, quality products at reasonable prices. Love their how to videos and product demos and that they’re from PA.

Reason I chose this product:

Arai is quality.

Quality
Thumbnail of user wesleyh304
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Ordered 2 new jacks, 2 new helmets and 2 new gloves. All fit except my jacket but the return was easy.

Service
Quality

Sitejabber for Business

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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