• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

Write a Review

Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,660
Neutral
235
Negative
324

Instant Feedback

85,483 reviews

12
See all photos
How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user madysonr5
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

It was very stress free, simple, and very fast getting it here. Thank y'all for the amazing product!

Reason I chose this business:

My fiancé sent me the site for his birthday.

Reason I chose this product:

Fiancé wanted the seat for his birthday.

Quality
Thumbnail of user brandons1511
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Placed an order for some parts for a 2003 Honda Foreman ES. The parts arrived in the expected time and worked well.

Reason I chose this business:

I enjoy watching the YouTube videos, so its good to support those by shopping here.

Reason I chose this product:

They were the parts that I needed.

Quality
Thumbnail of user dougm1007
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase
• Updated review

Had to call twice to figure out why I never received a tracking number for my order 7 days after I ordered it. Apparently the order was lost so sent me another one quickly. Received my order in 2 days. Shouldn't have had to call twice to get my order expedited, but other than that, everything's all good! Thanks

It went OK didn’t get a call back when I was expected to so I had to recall, but then business was taken care of.

Reason I chose this business:

Pricing was good.

Reason I chose this product:

Was the tires I was looking for.

Service
Quality
East website to navigate!
April 25th, 2024
Verified site experience
• Previous review
Thumbnail of user ephraimm40
2 reviews
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Never had a bad experience with RevZilla! Orders, returns, delivery, customer service, all top notch!

Very helpful and friendly

Reason I chose this business:

It's always good!

Service
Quality
Thumbnail of user mattk644
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

Everything went perfectly. From my call to support who knew EVERYTHING to the easy ordering and fast delivery.

Very knowledgeable.

Reason I chose this business:

Previous great experience

Service
Quality
Thumbnail of user nathans910
2 reviews
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

Every product I have ever received is great quality and shipped very quickly. I'm always happy with their service.

Quality
Thumbnail of user arniet10
1 review
0 helpful votes
  • Send Message
May 26th, 2024
Verified purchase

Kit contains everything necessary to reseal your float bowl, replace your accelerator pump & the gaskets that you will remove in the course of removing the carburetor

Reason I chose this business:

Ari Henning & Zach Courts videos

Quality
Thumbnail of user hunterm200
1 review
0 helpful votes
  • Send Message
May 19th, 2024
Verified purchase
• Updated review

I've used this site for a few years now and revzilla has always helped me complete my project with either parts or accessories it's always easy shopping on this site

Reason I chose this business:

I’ve used them for a few years now and the Zilla cash back makes it worth it

Reason I chose this product:

I was redressing my drz400 and they had everything I needed plastics, headlight, grips, and the schim kit to adjust my valves

Quality
Great so far
March 28th, 2024
Verified site experience
• Previous review
Reason I chose this business:

I’ve used this site for years and hardly ever lets me down

Thumbnail of user ahmeda1359
1 review
0 helpful votes
  • Send Message
June 23rd, 2024
Verified purchase

My order came all the way to the middle east, in approx 1 week! Great boxing and service

Quality
Thumbnail of user michaelm11962
1 review
0 helpful votes
  • Send Message
May 15th, 2024
Verified purchase
• Updated review

As always there were no issues with my order. Shipping was fast and my Jacket is what I expected. I'm wearing it on a trip now from Arizona to South Carolina, currently in Texas.

Reason I chose this business:

I am a many time customer.

Reason I chose this product:

Sounded like what I wanted for the price.

Harley Air Filter
May 28th, 2023
Verified purchase
• Previous review

Had trouble locating the correct air filter, but once I did I completed the order and it was delivered VERY quickly. Thanks!

Reason I chose this business:

I have ordered from RevZilla before and have always been satisfied.

Thumbnail of user omarv92
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

Thank you;-) thank you thank you
Thank you thank you thank you

Quality
Thumbnail of user johnp7745
1 review
0 helpful votes
  • Send Message
May 15th, 2024
Verified purchase

I've ordered mini items from the site and have been happy with every purchase. I had one small snag on a recent order and the customer service team fixed it very quickly.

I paid for overnight shipping, but did not receive my package the next day

Service
Quality
Thumbnail of user dorianj30
2 reviews
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

I ordered the specific parts I need and they arrived in a timely manner. I didn't have any issues with the parts either during and after install.

Quality
Thumbnail of user alexs2531
1 review
0 helpful votes
  • Send Message
April 27th, 2024
Verified purchase

Received product 11 days after placing the order. Although I am happy with my purchase, delivery took much longer than I anticipated. On the website the shipping was advertised "will ship within 24 hours", however, my package did not ship for 4 business days. Have I known of such delay beforehand, my shipping experience would have been better.

Jena from customer service was able to answer my question, however, that didn't not expedite the shipping process.

Reason I chose this business:

Long-term RevZilla customer.

Reason I chose this product:

Reputable brand and good reviews.

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We looked and see your order did ship in 24 hours from being ordered. We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue

Thumbnail of user amyd2025
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

Fast shipping! Size chart was spot on. Comfortable and great fit for warm weather riding

Reason I chose this business:

Great customer service and fast shipping!

Quality
Thumbnail of user bobc1359
Bob
2 reviews
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

It took ten days for you to ship my package, then it took 4 days to get here, seems kinda slow on your part.

Thumbnail of user curtisw356
1 review
0 helpful votes
  • Send Message
July 2nd, 2024
Verified purchase

Product arrived onetime. And was as describe on the website.

Reason I chose this product:

It was the first wide size boot i found. Thought i would try it. And it worked.

Quality
Thumbnail of user williamc5443
1 review
0 helpful votes
  • Send Message
July 2nd, 2024
Verified purchase

As usual the ordering process, and shipment was perfectly executed. Thanks Revzilla!

Reason I chose this business:

I tried to buy this item directly from the manufacturer, but came to Revzilla for the superior service

Reason I chose this product:

Few choices for side cases for my bike.

Quality
Thumbnail of user chrisb4394
1 review
0 helpful votes
  • Send Message
July 2nd, 2024
Verified purchase

Excellent service, competitive pricing, and remarkably fast delivery.

Quality
Thumbnail of user mohammedt58
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase
• Updated review

These blak jak leather boots are very nice, good quality and comfortable.
I wear size 9 I ordered size 10 it fits perfectly.

Reason I chose this business:

Has more choice.

Reason I chose this product:

Klim is good brand and good quality!

Quality
Easy to navigate
July 2nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Multi choice Motorcycle riding gear.

Easy clear and detailed
June 2nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Multiple brand to choose from.

Thumbnail of user daniels1395
2 reviews
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

Part of my shipment was a windshield for my scooter. Despite the website stating it was for my model year, it was not. Returning is overly complicated and should not have been at my cost when the product was not as advertised.

Reason I chose this product:

Windshield and heated grips

Service
Quality
Thumbnail of user ulisesf14
2 reviews
0 helpful votes
  • Send Message
May 15th, 2024
Verified purchase

All my experiences with RevZilla have been of 5 star rating. Customer service is awesome, they ship items right away and they have everything you need for your riding needs.

Very friendly and willing to help.

Reason I chose this business:

All of the above

Reason I chose this product:

Good ratings

Service
Quality
Thumbnail of user briang2459
1 review
0 helpful votes
  • Send Message
June 28th, 2024
Verified purchase

The helmet fits great, it got to my door fast and couldn't beat the price... 2👍's up.

Reason I chose this business:

Convenient and price

Reason I chose this product:

Needed a helmet

Quality
Thumbnail of user michaelg6994
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase
• Updated review

It used to be they would ship everything within 2 days at maximum and respond to emails within a day. Now it seems after 5 days I have to email asking why it hasn't shipped, I'll get a tracking number sent and 3 days later they'll respond to the email.

Took far too long to respond to be of any help and didn't even help once they did.

Reason I chose this business:

I used to be quite fond of the selection and quality servicd.

Reason I chose this product:

They were the items I needed.

Service
Quality
Mostly great
October 11th, 2024
Verified purchase
• Previous review

My order was shipped and received quickly but I is kind of frustrating to order a product that says bar end sliders and only get on piece not two. Turns out the part where it says sold each was in the read more section.

Reason I chose this business:

Had the items I needed.

Reason I chose this product:

Wanted to test out how both sets feel in hand.

Quality
Thumbnail of user johng6540
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase
• Updated review

Very pleased with the overall experience. Product selection is easy, and the product reviews are excellent!

Reason I chose this business:

Product reviews really help in making a selection that meets my needs. I have been purchasing from them for more than 10 years and have never had a bad experience. Customer service is great as well.

Reason I chose this product:

Had an older version of this item (which I purchased from RevZilla). Was looking for an upgrade. The RevZilla reviews helped make the final selection.

Quality
Can't get any easier than this!
September 11th, 2023
Verified site experience
• Previous review
Intuitive navigation, great product selection and reviews...
August 5th, 2023
Verified site experience
• Previous review

Intuitive navigation, great product selection and reviews...can't ask for much more!

Reason I chose this business:

Current customer

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

How do I know I can trust these reviews about RevZilla?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about RevZilla?