• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,660
Neutral
235
Negative
324

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user marcb654
3 reviews
0 helpful votes
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May 1st, 2024
Verified purchase
• Updated review

Have almost always exclusively used Rezvila for my motorcycle parts, and gear orders, and I have always been very happy with everything! I have recommended them to others many times, and I will continue to recommend them to anyone I can!

Reason I chose this business:

Large variety of different parts, and accessories with great product descriptions. Always at a fair price with fast shipping!

Reason I chose this product:

Been looking to complete my bike with some nice, tasteful blue additions. These products were the perfect final touches.

Quality
Great company with a very large selection, and super...
June 24th, 2023
Verified site experience
• Previous review

Great company with a very large selection, and super fast shipping! Customer is always fantastic to work with and handles anything quickly for me!

Reason I chose this business:

Largest selection and great shipping times!

Very easy site to navigate and the size charts were...
May 23rd, 2023
Verified site experience
• Previous review

Very easy site to navigate and the size charts were all very helpful for me in picking correct pants for motorcycle riding.

Reason I chose this business:

I was trying to get sizing information on pants and Google lead me to this site and it was very helpful for me.

Thumbnail of user ryderh11
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

I went in and found the cheapest shinko tires I could and ordered them. They came within about a week.

Reason I chose this business:

Easy to pick tires and cheap ones.

Reason I chose this product:

Cheapest product.

Quality
Thumbnail of user gregoryf344
2 reviews
0 helpful votes
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June 21st, 2024
Verified purchase

Very easy to order and the helmet goggles I ordered work as I expected.

Reason I chose this business:

I bought an exhaust prior and no issues.

Quality
Thumbnail of user miguelo165
1 review
0 helpful votes
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June 20th, 2024
Verified purchase
• Updated review

Good prices and a lot of products available. Great customer service and fast shipping.

Reason I chose this business:

Lots of products

Service
Quality
Great, very easy to place an order
January 24th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Great price and free shipping to puerto rico

Thumbnail of user kyleg621
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

I am a first responder and completely forgot to verify my purchase with ID.me. So, I emailed the generic RevZilla customer service email, requesting information about how I can get a potential discount on my purchase. I was greeted with a delightful email from Casie M that told me she would credit my original payment method 5% back, which on a $1,000 purchase, is substantial to me. I was completely happy and I will continue to shop at RevZilla. And, did I mention my exhaust came in two business days? I will always recommend RevZilla to everyone.

See above

Reason I chose this business:

I've always used RevZilla since I was young and riding sport bikes. I have been without a motorcycle since 2020 as I sold it to move to Florida. I purchased a 2024 Street Glide in February and needed to buy an exhaust system so of course I picked RevZilla.

Reason I chose this product:

S&S is a well known company and I watched several videos on this exhaust and it seems the best bang for the buck.

Service
Quality
Thumbnail of user danieln1427
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Been waiting for way too long for this helmet to be released. Previous helmet was a Shoei RF-1100. Yes, I waited way too long to replace my helmet. First modular and very impressed. I use to get buffering with the RF-1100, this one is absolutely zero although I'm on a Roadglide. This helmet is everything I had hoped for, now just waiting for the comm system to be released.

Reason I chose this business:

Have purchased with numerous times before and never let down.

Reason I chose this product:

Shoei just fits right.

Quality
Thumbnail of user jeffh2419
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

Item said it would ship within 5 business days. After 8 days and no update I contacted customer service and got a attitude filled answer that I couldn't count, and the item was still within the 5 days. Shockingly, it shipped out the day after I inquired about it.

After 8 days and no shipping update I contacted customer service and got a attitude filled answer that I couldn't count, and the item was still within the 5 days. Not great customer service.

Reason I chose this business:

Have had decent products and services from them before.

Reason I chose this product:

Love Fox Racing and their products are always very high quality.

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

Shipping lead times are estimated. We see you order had a lead time of 5-7 Business days and shipped the 8th Business day. We do apologize for the delay.

Thumbnail of user bruceg187
3 reviews
0 helpful votes
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June 23rd, 2024
Verified purchase
• Updated review

Always great service and fast shipping…products are readily available

Quality
Awesome day
February 26th, 2024
Verified site experience
• Previous review
Thumbnail of user emilem31
2 reviews
0 helpful votes
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June 23rd, 2024
Verified purchase
• Updated review

Needed information about particular and alternative products, agent was very helpful

Reason I chose this business:

Good past experience

Reason I chose this product:

Reputation and recommendation of customers and agent

Quality
Good service from on line contact
May 24th, 2024
Verified purchase
• Previous review

The customer service lady was knowledgeable about the product and helpful.

Reason I chose this business:

Prior purchases were good

Reason I chose this product:

Seemed to be the best fit for my bike.

Quality
Thumbnail of user rubeng284
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

Awesome helmets, good fitments, easy to shop and great quality.

Quality
Thumbnail of user melvp
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase
• Updated review

Prices are great but 7 to 10 days for international processing is way slow

Reason I chose this business:

Just happened to be cheapest I could find for what I was after :)

Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

International hipping does take 7-10 business days. Thank you for your feedback.

Pretty easy to navigate
June 2nd, 2024
Verified site experience
• Previous review
Reason I chose this business:

Just happened to be cheapest I could find for what I was after :)

Thumbnail of user johnw8406
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

Everything is as it should be with the product shipping and price

Quality
Thumbnail of user christopherp1904
2 reviews
0 helpful votes
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June 22nd, 2024
Verified purchase

Fast and easy, online shopping makes the world go around, thank you

Reason I chose this business:

Had the parts I needed

Quality
Thumbnail of user tracyc1273
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

Fast shipping, great product. Excited to find a plus size jacket that fit.

Reason I chose this business:

Husband suggested after struggling to find a jacket that fit.

Reason I chose this product:

Affordable & plus size option

Quality
Thumbnail of user dank1192
3 reviews
0 helpful votes
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May 21st, 2024
Verified purchase

RevZilla has an Excellent Website. Very well layed out, very informative, very detailed. Their products are very good as well as prices. If I need/want motorcycle products I go to RevZilla first.

Reason I chose this business:

Good products, fair prices,

Quality
Thumbnail of user domg26
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Needed the rain jacket for a long ride and did not receive until after I left for trip.

Could not help since they advised order was already in process - however it did not ship until 4-5 days later.

Reason I chose this business:

Product and service

Reason I chose this product:

KLim is best road wear

Service
Quality
Thumbnail of user calebh241
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

Got my order fairly quick and I'm very happy with the quality of the products. Definitely will consider going through them again.

Reason I chose this business:

Had the best selection of riding gear.

Reason I chose this product:

I needed new gloves for riding.

Quality
Thumbnail of user sheenan25
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

I had to recheck the product multiple times during the billing info process, so I kept clicking on the item. I was really pleased that the site remembered my information each time I clicked checkout again. Very adhd friendly

The visor is nicely mirrored, but fogs up like no other. I thought it came with the pinlock, but it doesn't.

Reason I chose this business:

I trust your quality control of items

Service
Quality
Thumbnail of user mariuszd12
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

The bracket bolts were too short. Had to use stock bolts. Other than that 5 stars.

Quality
Thumbnail of user domicianor1
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

I can usually find the parts I need quickly and check out quickly. And delivery is also quick

Reason I chose this business:

I like the how to and other videos on the products

Quality
Thumbnail of user vud17
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Paid next day air Wednesday evening. Didn't get tracking info until Friday evening and when checked the tracking it said shipped ups ground and expected delivery by Tuesday the following week. So I call the service line and had a talk with a representative. They took care of reimbursing the extra next day shipping and gave me a refund. I need the part before Saturday race. However, the whole reason for placing the order next day didn't go as plan. Didn't get my ordered as expected (next day air), but did get my order (ground)

Easy and fast.

Reason I chose this business:

Repeat customer

Reason I chose this product:

Availability?

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We do apologize for the issue with our estimated shipping times. We try to be accurate unfortunately many factors can change these estimates.

Thumbnail of user petes360
1 review
0 helpful votes
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April 19th, 2024
Verified purchase
• Updated review

Got the exhaust I ordered in perfect condition. My only complaint is when I ordered the product it said ships within 24 hours. Well it shipped a week after I ordered it and took two full weeks to end up at my door. Had I been told I may have paid extra to have express shipping. Will order again, just a little disappointed. On other occasions the product shipped immediately and I got my stuff within a week. I had help lined up to install on Saturday and didn't arrive until Monday gonna be a solo job

I called because I still hadn’t received confirmation on the shipping of my product being shipped after 3 days when it said 24hour shipping. Polite service nice guys and felt that they cared

Reason I chose this business:

I’ve bought in the past good selection at a decent price and I trust them

Reason I chose this product:

I liked the exhaust and available

Service
Quality
Always easy
April 4th, 2024
Verified site experience
• Previous review
I believe in Revzilla class act
July 21st, 2023
Verified site experience
• Previous review
Thumbnail of user ordert
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Website should tell you if additional parts are needed. Nothing said tubes were needed when I purchased +2 tube cartridges. Annoying cause now two orders instead of one! Website needs a lot of work. Details are as important as the product you purchase!

Reason I chose this business:

Riders membership

Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.

Thumbnail of user rogeliob37
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

Shipping took 4 days then when I got it the Kyle clip that goes into the helmet broke a day later causing it to pop off on the left side while riding

Quality
Thumbnail of user quades2
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

Overall its nice. Biggest issue is when you click on something to look at, when you go back to the main page to keep scrolling it messes up where youre at. But the selection is great

Reason I chose this business:

Little brother recommended it to me

Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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