• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

Write a Review

Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,662
Neutral
235
Negative
324

Instant Feedback

85,483 reviews

12
See all photos
How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user adamm1823
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Super fast shipping and exactly what I needed! You guys are the best

Reason I chose this business:

Because your the best

Reason I chose this product:

Needed a new battery for my sprint

Quality
Thumbnail of user jenniferw3801
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Visor flew off on first ride- contacted customer service and they are addressing

Ive had very positive interactions with the CS team about various questions and order issues

Service
Quality
Thumbnail of user justinf721
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase
• Updated review

The 10% off order excludes every good brand you'd want to purchase.

Reason I chose this business:

They had the Alpinestars gear I was looking for.

Reason I chose this product:

I needed newer riding gear.

Quality
Wonderful shopping experience
May 7th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Alpinestars selection

Good selection
April 7th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Great selection and fast checkout

Thumbnail of user jasonb3684
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Easy to find what you need and competitive prices. Fast shipping. I could not be more satisfied

Quality
Thumbnail of user andreww2344
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Prompt shipping, item was well packaged, would do business again.

Reason I chose this business:

Price and product selection

Reason I chose this product:

Previous Shoei owner

Quality
Thumbnail of user stevep2043
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Great experience. Received item very quickly. Large selection of colors and sizes

Reason I chose this business:

I’m a bargain shopper. I always try to use reputable sight.

Reason I chose this product:

Read the reviews

Quality
Thumbnail of user jackh1515
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Every time I've ordered something from here it got to me incredibly fast. 10/10

Reason I chose this business:

Service quality

Reason I chose this product:

Needed new R7 windshield.

Quality
Thumbnail of user robertb10094
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase
• Updated review

No place to put 10% code down, as advertised, otherwise the speakers are of excellent quality.

Reason I chose this business:

Price and ease of finding what I wanted

Reason I chose this product:

Met my needs

Quality
No place to put 10% code down, as advertised
May 28th, 2024
Verified site experience
• Previous review
Thumbnail of user joshg511
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Always accurate products and quick shipping, RevZilla has it all every time for me!

Reason I chose this business:

Pricing and availability

Quality
Thumbnail of user frankd1689
1 review
0 helpful votes
  • Send Message
June 12th, 2024
Verified purchase

Battery fit my vintage motorcycle just like you guys said it would works great

Reason I chose this business:

Go to motorcycle store

Reason I chose this product:

Recommended by Revzilla needed a battery for my vintage motorcycle

Quality
Thumbnail of user markw4368
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

I ordered, it came fast. RevZilla has always come through for me without a hiccup.

Reason I chose this business:

Great service

Reason I chose this product:

I needed it.

Quality
Thumbnail of user jeffreya908
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Quick delivery, great product selection! The tank bag I got was as advertised and works well

Reason I chose this business:

I’ve used the before

Reason I chose this product:

From the videos and the reviews

Quality
Thumbnail of user dennisl1046
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Please that price matching process went smoothly with phone agent... thanks

Reason I chose this business:

Reliable vendor, competitive prices

Service
Quality
Thumbnail of user williamc5401
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

RevZilla's customer support is top notch, MORE than accommodating for any issues and very much appreciated.

RevZilla's customer support is top notch, MORE than accommodating for any issues and very much appreciated.

Reason I chose this business:

Had my parts

Reason I chose this product:

Needed them asap

Service
Quality
Thumbnail of user tomzukic
1 review
0 helpful votes
  • Send Message
May 15th, 2024
Verified purchase

Slow to deliver with absolutely no shipping update or package tracking. All of three weeks to fill the order!

Quality
Thumbnail of user stepheng84
2 reviews
1 helpful vote
  • Send Message
May 25th, 2024
Verified purchase

Easy and simple shopping for all my motorcycle parts. Price is very reasonable compared to other distributors.

Reason I chose this business:

Everything I needed.

Reason I chose this product:

Highly rated parts.

Quality
Thumbnail of user stephenm3179
1 review
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

Your team answered all my random questions and hooked me up with a discount. After my order previously order and I saw the rewards points that was a huge plus. I have Memphis shades fairing and mounting hardware in the cart now for my wife's Harley. Will be placing the order soon.

They handed everythin, knowable and helpful.

Service
Quality
Thumbnail of user scottq474
1 review
0 helpful votes
  • Send Message
April 7th, 2024
Verified purchase

Revzilla has an excellent selection of products and I really appreciate the provided explanation videos on the website featuring many different products. I found the pricing was very good, especially on sale items. Checkout was very easy and delivery of my order was much quicker than I expected even though I am north of the border. Definitely will use this site again.

Reason I chose this business:

Availability, convenience.

Quality
Thumbnail of user danielb3917
1 review
0 helpful votes
  • Send Message
April 25th, 2024
Verified purchase

I've never had motorcycle-specific shoes or boots before. They're amazingly comfortable and look great! Delivery was fast and they were really well packed.

Reason I chose this business:

Becoming more familiar with the site and came recommended by my girlfriend.

Reason I chose this product:

Price and reviews. Brand reputation was also a factor.

Quality
Thumbnail of user scotts3617
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase
• Updated review

I have made several purchases from RevZilla. When I have needed to make an exchange or return, they have been very easy to work with. The prices are very competitive and the shipping is very prompt.

I needed to return one item due since it did not fit. No hassles.

Reason I chose this business:

Previous experience - I am a happy return customer

Reason I chose this product:

By researching product reviews including RevZilla's own reviews

Quality
Great Service!
June 3rd, 2023
Verified purchase
• Previous review

I paid for the standard shipping and my helmet arrived much more quickly than I had expected! RevZilla is rapidly becoming my go-to site for motorcycle gear.

Reason I chose this business:

Past history of smooth transactions. Easy return policy.

Thumbnail of user peteu27
1 review
0 helpful votes
  • Send Message
May 8th, 2024
Verified purchase

I mean its Revzilla and J&P cycles. What more can uou say? Not much, It's always epic experience with RevZilla is not much better. Y'all can do except giveaway free $#*! lol

Reason I chose this business:

Because what else would I do? Its a no brainer. Merica 🇺🇸

Quality
Thumbnail of user jasonn959
1 review
0 helpful votes
  • Send Message
May 21st, 2024
Verified purchase

I love the large amount of gear at RevZilla, and I am grateful for receiving 10% off or my first order!

Reason I chose this business:

Plenty of great options to choose from in one place.

Quality
Thumbnail of user markn1648
1 review
0 helpful votes
  • Send Message
May 14th, 2024
Verified purchase

I have purchased many items from tires to clothing from Revzilla. My experience with the company has always been positive.

Reason I chose this business:

They always seem to have what I’m shopping for and if I have questions the geeks are always professional and helpful.

Reason I chose this product:

I have many klim coats and pants. I was looking for a light wind proof coat to go under my Marakesh jacket to handle the cool mornings and evenings in Vermont. The coat is very light and comfortable under the Marakesh. It’s been an excellent option.

Quality
Thumbnail of user thomasm4346
2 reviews
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase
• Updated review

The tech support chat person was super helpful and knowledgeable. My old helmet (HJC IS-Max II) had been discontinued. I was steered quickly to the newest version of what I was looking for, the HJC I-91 modular helmet. The video on the helmet was very detailed and told me what I needed to know.
The helmet arrived quickly and in great condition. The fit is good, with the intermediate oval shape being same as my old helmet. There is more padding and the helmet fits more snugly than the old helmet (though it might have been more snug when new 5 years ago). I look forward to trying it out very soon.

Knowledgeable, and seemed interested in solving my problems.

Reason I chose this business:

Always good service.

Reason I chose this product:

I have been very happy with the previous iterations of this helmet.

Service
Quality
Excellent help from Jesse on the chat, very helpful...
April 10th, 2024
Verified site experience
• Previous review

Excellent help from Jesse on the chat, very helpful video.

Reason I chose this business:

Excellent experience with previous purchases

Product looks like what I want, many excellent reviews
November 26th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Previous good experiences.

Easy to find what I wanted
September 25th, 2023
Verified site experience
• Previous review

Easy to find what I wanted. I had a question about fitment earlier today and the live chat handled it in a few minutes so that I could place my order tonight.

Reason I chose this business:

Only good experiences previously.

Revzilla always easy to find what you want, easy checkout
September 3rd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Very good past experience with the company.

I had questions about a product and got good information...
May 12th, 2023
Verified site experience
• Previous review

I had questions about a product and got good information from the Revzilla staff, which is why I made this purchase.

Reason I chose this business:

Past good experiences.

Easy to find what I wanted
April 16th, 2023
Verified site experience
• Previous review

Easy to find what I wanted. Great selection.

Reason I chose this business:

Previous good experiences

Thumbnail of user jasonl2035
1 review
0 helpful votes
  • Send Message
April 9th, 2024
Verified purchase

Ordering and shipping were fine but my PCI Trax communication helmet doesn't work. Now I need to return the helmet for another. Products need to be tested before shipping to customers. You can do better.

Reason I chose this product:

Need it for my SXS.

Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.comand reference this review. Please include further details regarding your shopping experience/issue

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

How do I know I can trust these reviews about RevZilla?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about RevZilla?