• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,666
Neutral
235
Negative
324

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user jackb2021
2 reviews
0 helpful votes
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May 14th, 2024
Verified purchase

I ordered a throttle cable guide for a Kawasaki C14 and got it delivered in record time, still waiting on the OEM items I ordered from Partzilla. Do yourself a favor and buy RevZilla

Reason I chose this business:

Past experience

Reason I chose this product:

Necessary for the job

Quality
Thumbnail of user jonathanh42
2 reviews
0 helpful votes
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May 15th, 2024
Verified purchase
• Updated review

RevZilla is always a pleasure to deal with. Shipping is fast and they keep things as stocked as can be.

Reason I chose this business:

I don't use anyone else for motorcycle parts and apparel.

Reason I chose this product:

Great price and fast shipping.

Quality
Love RevZilla!
May 8th, 2024
Verified site experience
• Previous review

Love RevZilla! Use them all the time because they are the best out there.

Reason I chose this business:

I always choose RevZilla!

Love Revzilla
February 18th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Only place I shop if they have what I need.

Thumbnail of user kameronc19
1 review
0 helpful votes
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April 7th, 2024
Verified purchase
• Updated review

Website was slow majority of the time I was on it, ordered a few different parts. They all came in at different times with different assortments of other parts. For example I ordered 4 new plugs and was getting them one by one every other day for like a week rather then in one shipment. On the of plugs had a cracked box and was just stuffed into a ziplock bag. Shipping box's for sure could be improved. Not what I expected out of such a large company.

Reason I chose this business:

Overall online shopping is easier I thought.

Reason I chose this product:

Replacement/ maintenance parts

Quality
Website was slow majority of the time I was on it
March 21st, 2024
Verified site experience
• Previous review
Thumbnail of user markm6307
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

Really difficult to find decent pair of riding jeans that fit and aren't $300+
Disappointed these were no where near size listed 40x32...keep looking...gotta b a pair out there

Reason I chose this business:

Returning customer

Quality
Thumbnail of user ashleys1397
Ash
2 reviews
0 helpful votes
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April 6th, 2024
Verified purchase

The Alpinestar Ridge V2 is a good boot. Solid construction, ankle pucks sewn in, weather proof, but the writeup on RevZilla specifies that they are medial zip covered with velcro flap. They are not. There is no zipper. The velcro is solid, and the leather is a one piece, accordion design, so I dont think they're coming off even in an impact situation, but it's not as written. Lots of reviewers have complained about Alpinestar sizing being too large, but the Euro sizes are correct. I measured my foot and used another brand's size chart for comparison. Problem appears to be that somewhere the US sizing got confused with UK sizing (?) making them appear to run large. Well built boot and fast shipping.

Quality
Thumbnail of user drakeq
1 review
0 helpful votes
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April 20th, 2024
Verified purchase
• Updated review

Update---They contacted me and made things better for sure. Great follow up.///I didn't get my 10% discount on my order. The code sent to me, didn't work. Pretty disappointed.

Reason I chose this business:

Have the stuff I wanted for my ride!

Quality
I didn't get my 10% discount on my order
April 15th, 2024
Verified purchase
• Previous review

I didn't get my 10% discount on my order. The code sent to me, didn't work. Pretty disappointed.

Reason I chose this business:

Have the stuff I wanted for my ride!

* RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user johnt5275
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I didn't talk to customer service I bought my handlebars on line because you guys deal with Affirm witch made me happy

Reason I chose this business:

I can check out with affirm

Quality
Thumbnail of user rods441
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Nothing much to say, found the item I needed, ordered and received it. Took slightly longer than usual, but it was okay.

Quality
Thumbnail of user natew185
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

If you own a motorcycle this is the only place you need to shop

Quality
Thumbnail of user williamk2621
1 review
0 helpful votes
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June 5th, 2024
Verified purchase
• Updated review

Easy shopping, great selection, great prices and fast delivery.

Reason I chose this business:

Product availability and fair pricing.

Quality
Always a great customer experience!
November 30th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Great products - great prices.

Great customer service
May 5th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Wonderful selection

Thumbnail of user anthonyg2305
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

Tire choices seemed very limited and it is years after the pandemic. Not sure what is causing the shortage of sports touring tires.
Also, the wording on the tire rebate for Michelin tires was vague at best. I ordered a single tire expecting a rebate but after weeks of review and many phone calls to Michelin they rejected my case. Fortunately, Revzilla is a great company and gave me a $$ gift card to make up for the poorly worded rebate offer.
Thank you Revzilla for making good on Michelins bad marketing!

Reason I chose this business:

Returning customer.
Always find deals on everyday motorcycle supplies.

Service
Quality
Thumbnail of user stevens3941
1 review
0 helpful votes
  • Send Message
May 18th, 2024
Verified purchase

Exhaust sounds great and was super easy to install (with a little help from YouTube). Highly recommend!

Reason I chose this business:

Fast shipping time, good prices

Reason I chose this product:

Wanted exhaust to match my son's motorcycle.

Quality
Thumbnail of user raya524
Ray
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Product was slightly too big so I returned it. They have an excellent return policy for their products.

Quality
Thumbnail of user stevenf1749
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

The website was easy the navigate and I found the product I was looking for easily.

Reason I chose this business:

RevZilla had the product I was looking for.

Reason I chose this product:

I was looking for a pair of open finger gloves and compared different ones offered. After reading the reviews I selected a pair and they were shipped quickly. I am very happy with my purchase.

Thumbnail of user michaelu70
2 reviews
0 helpful votes
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April 10th, 2024
Verified purchase
• Updated review

Revzilla always has whatever you need at a fair price. They also give a Police Military / Fire / EMS Discount which is big in My Book. Whatever I purchase from Revzilla usually arrives in a few days too.

Reason I chose this business:

Revzilla always has whatever you need at a fair price. They also give a Police Military / Fire / EMS Discount which is big in My Book. Whatever I purchase from Revzilla usually arrives in a few days too.

Quality
Revzilla makes it very easy to complete a purchase...
November 24th, 2023
Verified site experience
• Previous review

Revzilla makes it very easy to complete a purchase and they always have whatever you need.

Reason I chose this business:

They had the part that I needed

Accel Super Coil
July 9th, 2023
Verified purchase
• Previous review

Revzilla always makes it very easy to make a purchase from them.
Thanks Revzilla!

Reason I chose this business:

They had what I was looking for.

Thumbnail of user stephenm3248
2 reviews
0 helpful votes
  • Send Message
June 5th, 2024
Verified purchase

It is always a pleasure to shop at Revzilla online! Many thanks!

Reason I chose this business:

Repeat customer.

Quality
Thumbnail of user janetb2419
1 review
0 helpful votes
  • Send Message
March 31st, 2024
Verified purchase

My son loves shopping at Revzilla. So a gift card seemed like a great idea for his birthday. I went on the website and it was very easy to order just what I wanted. There was an email option for the card, but since I had enough time, I opted to get the actual card mailed. They mailed it right away and I had it within 3 days. He appreciated the card. And I appreciated the easy shopping experience!

Reason I chose this business:

My son likes Revzilla for his motorcycle accessories

Reason I chose this product:

He can purchase whatever he needs.

Quality
Thumbnail of user jorgeq62
1 review
0 helpful votes
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June 5th, 2024
Verified purchase

Excellent 10/10 perfect I will buy again here and the staff is very friendly.

Reason I chose this business:

Excellent 10/10

Quality
Thumbnail of user davidc9590
1 review
0 helpful votes
  • Send Message
June 5th, 2024
Verified purchase

Received my order in 2 days. Quick and easy like every time I have ordered before.

Reason I chose this business:

Very reliable and quick

Reason I chose this product:

Because it was what I wanted?

Quality
Thumbnail of user peloni
1 review
0 helpful votes
  • Send Message
March 29th, 2024
Verified purchase

I have ordered from RevZilla before and was very happy with the product and the speed of delivery. I was excited to buy from y'all again. After this go I don't know that I will. I have been tracking my order for some time. To be excited that my helmet has shipped and was delivered today. When in fact it was the face shield that is still supposably waiting for pick up. And a week ago on an online chat was not very pleased with the response with the takes 5-7 days to ship. When it had already been 8 days from the time ordered.

Reason I chose this business:

I’ve ordered products in the past and it’s always been or exceeded my expectations

Service
Quality
Thumbnail of user damiaacutenh
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase

Nunca he tenido problemas para realizar mis compras. Gracias

Reason I chose this business:

Llevo casi 10 años comprando en la tienda.
Siempre he recibido la mejor atención.

Quality
Thumbnail of user nickj703
1 review
0 helpful votes
  • Send Message
May 19th, 2024
Verified purchase

First motorcycle I've purchased and equipping it with the TBR exhaust has breathed a newfound sense of vigor and aggression. A must have.

Reason I chose this business:

YouTube video recommended

Reason I chose this product:

Safety and pride

Quality
Thumbnail of user allisonw419
1 review
0 helpful votes
  • Send Message
April 19th, 2024
Verified purchase

Videos are so informative, tried using but I'm too nervous to create the suction and not be able to remove if I don't like it. So they are collecting dust.

Quality
Thumbnail of user brucep767
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

I ordered a light set from the catalog that clearly stated kit included both Trunk and Saddlebag Lights, but only the Saddlebag lights were shipped. When I contacted Customer Support the lady only told me I was in error and didn't even try to make me whole.
I was very disappointed and will now probably never order from this company again.

I would paste in the advertized item to show it clearly states both lights, but this site won't allow it.
I was really surprised the Customer Support didn't even try to meet meet even in the middle to make me whole.

Didn't even try to make me whole, not impressed.

Reason I chose this business:

I saw the videos of the products being explained and I like that.

Reason I chose this product:

If I had received what I ordered it would have been a good price, but only receiving half the order made it not a good deal.

Service
Quality
Thumbnail of user samanthaw974
1 review
0 helpful votes
  • Send Message
April 3rd, 2024
Verified purchase

My experience was pretty good I think the only downside is just that while it says on the site that an item mag ship in 24hrs I found that to not be the case. One part of my order shipped promptly and the other part took a couple days to ship.

Reason I chose this business:

I chose RevZilla because they are one of the bigger names in motorcycle gear here in the US.

Reason I chose this product:

Because I liked the safety rating of the gear and the peace of mind that provides. Plus RevZilla had the color I wanted in stock.

Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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