• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,666
Neutral
235
Negative
324

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user kenm1230
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

Website was easy to use, once purchased the item came quicker than I expected.

Reason I chose this business:

Recommended by a friend

Reason I chose this product:

Looks and protection

Quality
Thumbnail of user adolfov26
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

Muy buena compra, me gusta la calidad de Revit y a buen precio.

Reason I chose this business:

Porque tiene un gran surtido de productos de distintas marcas

Reason I chose this product:

Calidad, Precio y disponibilidad

Quality
Thumbnail of user jayc1241
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

Always have a positive experience with Revzilla. I like the video reviews of product's especially.

Quality
Thumbnail of user josephm2017
2 reviews
0 helpful votes
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June 1st, 2024
Verified purchase

I order regularly from Revzilla. Product has always been perfect and superfast delivery!

Quality
Thumbnail of user gwenl138
1 review
0 helpful votes
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March 8th, 2024
Verified purchase
• Updated review

So far I have purchased almost all of my gear from this site. They have such a wide variety of women's clothing to choose from, it has made this journey easy! The return policy is great and absolutely necessary when trying to shop for women's anything. But most of the sizing charts have been on point and I have only had to swap out a few items... pants, of course! Shipping is always extremely fast and they process returns very quickly.

Reason I chose this business:

A friend referred me.

Quality
I love the wide variety of gear available
February 28th, 2024
Verified site experience
• Previous review

I love the wide variety of gear available. And the return policy is SO GREAT because ordering clothing, especially women clothing, online is one of the hardest, most frustrating tasks to deal with in life.

Reason I chose this business:

Positive experiences so far! Unless given a reason not to. I'll always come back!

Thumbnail of user jeffd1464
1 review
0 helpful votes
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March 7th, 2024
Verified purchase
• Updated review

Had issues with parts not arriving, received one cheek pad. Contacted customer service and he got it shipped out right away and gave me a credit for the inconvenience. Already ordered again from RevZilla for a helmet for my passenger

Reason I chose this business:

Y'all seemed well known and had good reviews. Was told shipping is super fast so I'm hoping so

Quality
I wish you put things normally purchased together or...
March 3rd, 2024
Verified site experience
• Previous review

I wish you put things normally purchased together or items for a specific helmet together with the helmet your looking at instead of having to back out everytime

Reason I chose this business:

Y'all seemed well known and had good reviews. Was told shipping is super fast so I'm hoping so

Thumbnail of user clydeb132
2 reviews
0 helpful votes
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May 7th, 2024
Verified purchase

I had difficulty figuring out when my order would be delivered. It did come on the day the delivery date was posted. That seemed very strange.

Reason I chose this business:

I was looking for a specific product no one else seemed to carry.

Reason I chose this product:

I needed a specific application that would work on my bike.

Thumbnail of user michaelw7131
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

So far, so good! I purchased FORMA adventure boots and the size 46 works well with my 12w feet. It also has the capability to close the buckles on my larger than normal calf muscles. I had returned a previous pair of Thor boots to a different vendor because they didn't fit. The Forma boots are comfortable out of the box. Looking forward to a great riding season!

Reason I chose this business:

Looking for Forma boots

Quality
Thumbnail of user jpbergeri
1 review
0 helpful votes
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May 7th, 2024
Verified purchase
• Updated review

Longer than usual with the last purchase. Usually much faster, not sure what the problem was. Poor communication

None, no feedback on communication

Reason I chose this business:

Ease of order process

Service
Quality
Great prices on good products
May 7th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Bell helmet

Thumbnail of user edgard153
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

Gran catalogo, buenos precios y excelente tiempo de envio.

Reason I chose this business:

Catalogo amplio y precios.

Quality
Thumbnail of user robertr998
2 reviews
0 helpful votes
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April 2nd, 2024
Verified purchase

I realize now that Revzilla no longer operates out of Philadelphia. I used to receive orders within a couple days of ordering. I purchased an expensive helmet and the order was fulfilled in Las Vegas, NV. The slow boat shipping took a full 7 days from the time of the order to get to my home in TN. Had I known that I wasn't dealing with an East Coast Distributor, I would've shopped elsewhere.

Reason I chose this business:

I thought their products were shipped from PA.

Reason I chose this product:

I wanted to replace my old 2019 KLIM K1200 with a newer version after wearing it for several years and 24,000 miles.

Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We do operate out of Philadelphia. We have numerous shipping locations an try to ship from the location closest to our customer that has inventory in that warehouse. We do apologize your order took longer than you expected.

Thumbnail of user mollyk163
1 review
0 helpful votes
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May 13th, 2024
Verified purchase

Super easy and super informative. Between the videos and the details in the description you almost always know exactly what you're getting.

Reason I chose this business:

Easiest ordering.

Quality
Thumbnail of user johna5424
1 review
0 helpful votes
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May 18th, 2024
Verified purchase
• Updated review

Never an issue with these people. Knowlegeable, friendly, efficient and fast.
No need to go anywhere else!

Reason I chose this business:

Internet shopping

Reason I chose this product:

Review, price

Quality
Know their stuff and helpful!
December 6th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Return customer

Thumbnail of user alexc1922
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

Shipping was free for items over 49.99, my item cost 49.13 before tax and totaled $63 roughly for everything after shipping, which is fine except when I needed to return.

To return I had to pay the shipping, which was another $10. I spent $73 total with the additional shipping and was only refunded $53 The box for the product was only ever opened to add my return slip in as I realized I didn't need the product before I opened it.

Reason I chose this business:

Only place I could find product

Reason I chose this product:

Didn't know if my pipes were going to include a baffle

Quality
Thumbnail of user cpenp
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

From purchase to shipping, and delivery process was simple, easy and communication from beginning to end was great!

Reason I chose this business:

Friend recommendation

Reason I chose this product:

Great reviews.

Quality
Thumbnail of user tylerp565
1 review
0 helpful votes
  • Send Message
March 6th, 2024
Verified purchase

Love Revzilla. One of my favorite places to shop. Good selection and prices. Love the video reviews, they really help me choose which product is right for me. I bet they save a ton of headaches with returns as well as increased sales.

Reason I chose this business:

Easy shopping, great website, good video reviews

Quality
Thumbnail of user porterr10
3 reviews
0 helpful votes
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April 22nd, 2024
Verified purchase
• Updated review

Revzilla is always easy to use, usually has what I'm looking for, and is priced competitively. This is why I'm a repeat customer. Shipping and packaging is excellent.

Reason I chose this business:

Returning customer

Quality
Always easy!
December 6th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Easy and trustworthy.

I keep coming back
May 5th, 2023
Verified site experience
• Previous review

I keep coming back. That should say something.

Reason I chose this business:

Prices, selection, shipping, and ease of website navigation.

I love your site
April 20th, 2023
Verified site experience
• Previous review

I love your site. Not my first purchase.

Reason I chose this business:

Random Email showing a ramp I wanted. Impulse purchase.

Thumbnail of user wille320
1 review
0 helpful votes
  • Send Message
May 13th, 2024
Verified purchase

Great experience with Revzilla never had any issues. Fast shipping wide selection of products and good customer service.

Reason I chose this business:

Support their YouTube channel and good selection of products.

Reason I chose this product:

They matched the make and model of my bike and fit the needs I was looking for.

Quality
Thumbnail of user charlesh1592
2 reviews
0 helpful votes
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March 26th, 2024
Verified purchase

The site made it easy to find the tires I was looking for, and at the best price I've seen. Purchase was easy and they were delivered in less than a week. The recommended installation location was expensive though, even more than the local Harley dealer.

Reason I chose this business:

Great selection and prices, also enjoy the enthusiasm of the staff and the content they produce.

Reason I chose this product:

Reviews say they’re the performance I’m looking for.

Quality
Thumbnail of user anah355
1 review
0 helpful votes
  • Send Message
March 22nd, 2024
Verified purchase

I'm 5'4" 140 pounds for reference and I got a 10 long. I have longer legs than I do a torso I think, but I wanted my boots to be covered when I ride. These fit really well! There are no zippers so do NOT yank them up by the belt loops, they WILL rip/tear. Other than that, I really like them.

Reason I chose this business:

Wide variety of products to choose from

Reason I chose this product:

Price point and reviews

Quality
Thumbnail of user marshab381
1 review
0 helpful votes
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April 21st, 2024
Verified purchase
• Updated review

I appreciate the way Revzilla stands behind their products. And the knowledge of the associates are invaluable. I replaced them with what they came with after consulting with my mechanic..

Reason I chose this business:

Previous customer.

Service
Quality
We're out of stock on a few items, but customer service...
October 13th, 2023
Verified site experience
• Previous review

We're out of stock on a few items, but customer service was able to provide a resource.

Reason I chose this business:

Used before

Thumbnail of user lawrencef387
1 review
0 helpful votes
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April 7th, 2024
Verified purchase
• Updated review

100% satisfied that my tire of choice was in stock and available. Quick shipping.
Been a customer for a long time and I've never had a bad experience.

Reason I chose this business:

Continued customer.

Quality
I've never had any kind of negative issue with you...
September 22nd, 2023
Verified site experience
• Previous review

I've never had any kind of negative issue with you guys. 95% of the time items I'm looking for are in stock which is a big plus for me.

Reason I chose this business:

Been shopping around for tires and you have the better deals. Plus I've ordered from you guys in the past and have never had a problem.
Keep up the great work. I'm always mentioning you to my riding friends, hope they've taken my advice.

Thumbnail of user richardd3439
1 review
0 helpful votes
  • Send Message
March 27th, 2024
Verified purchase

Awesome salesman helped out a whole bunch made sure things fit properly made the overall experience awesome! I've wrecked on a bike (semi-seriously) and spent a week in the hospital from it he made sure I felt safe and comfortable with the gear I chose.

Quality
Thumbnail of user stephenh2541
1 review
0 helpful votes
  • Send Message
June 1st, 2024
Verified purchase

Simple purchasing procedure and quick delivery. Love my new boots.

Reason I chose this business:

Existing customer

Reason I chose this product:

Casual boot for street riding that can pass as “normal” boots.

Quality
Thumbnail of user callumf24
1 review
0 helpful votes
  • Send Message
June 1st, 2024
Verified purchase

Very quick delivery and good product.well packaged thankyou revzilla. From New Zealand

Reason I chose this business:

Good prices and reliable service

Reason I chose this product:

To match a memphis shade

Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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