• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,666
Neutral
235
Negative
325

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

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Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user jimm2680
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

Very easy to place order. Good quality product as described.

Reason I chose this business:

Good prices

Quality
Thumbnail of user dannys719
2 reviews
0 helpful votes
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May 28th, 2024
Verified purchase

It has been a good experience so far no complaints or any problems with orders.

Quality
Thumbnail of user geralds985
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

Product as described, good……………………………………………………………………..

Reason I chose this business:

Easy of use and availability.

Reason I chose this product:

I needed it

Quality
Thumbnail of user faezir
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

Excellent! Fast shipment. Thank you very much. Will definitely buy again.

Quality
Thumbnail of user wallacew97
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

Fast and efficient. Lots of product. Easy to navigate the website.

Knowledgeable staff.

Reason I chose this business:

I'm an old customer. Always been pleased

Reason I chose this product:

I've used these tires for ten years and two trips to the Arctic Ocean from Minnesota.

Never had an issue.

Quality
Thumbnail of user markh5233
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

I had to get a new riding coat and couldn't find anything local so after doing some research I found one on RevZilla that fit perfect and is high quality

Quality
Thumbnail of user baileyj80
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

Shipping was super fast and everything thing fit perfectly.

Quality
Thumbnail of user jwallp
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

Simple. The website worked. They want me to say more, but really, that's all you need to know.

Reason I chose this business:

Had tire I wanted and price was in expected range.

Quality
Thumbnail of user ericl1922
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

I paid for over night shipping,bc i was along rd on a trip part never arrived until tues,ir wed,

He lied to me said he refund sjipping money,ive no proof of such thing

Reason I chose this business:

The only place said could get sooner if i paid 40

Service
Quality
Thumbnail of user summerg89
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

My order took a very long time to ship and receive. Unfortunately sizing was off from what I measured so I had to send back. I'm still waiting on my return to be processed.

Quality
Thumbnail of user mikes5049
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

I got the wrong tire shipped to my house I don't have a printer now I got to figure out a way to print this return label take it to UPS have it shipped back it's definitely not worth the $10 credit I got

The customer service was great it's just a hassle after the fact

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.

Thumbnail of user km1290
1 review
0 helpful votes
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May 9th, 2024
Verified purchase

I had to ask when my order was being shipped. Then I was told I would receive $15.00 discount on my next order.

Customer service was a fast reply

Reason I chose this business:

Last time I ordered my stuffed arrived in a timely manner.

Reason I chose this product:

I like the colors.

Service
Quality
Thumbnail of user scottm3870
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

Regular customer,says it all! Thanks fast reliable service great tech vids thanks

Quality
Thumbnail of user thomasp2569
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

I ordered a jacket and pants for motorcycling. The jacket was the wrong size (1 size too big) than the one I ordered, so I returned both.

Overall it was easy, and I would buy again but wish they got it right first time.

Reason I chose this business:

Selection and fast shipping.

Reason I chose this product:

Reviews and youtube channel highlight.

Quality
Thumbnail of user tessiec11
1 review
0 helpful votes
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March 9th, 2024
Verified purchase
• Updated review

I got an xs and the padding is very comfortable and the helmet isn't heavy at all. The visors are very easy to change out as well and the care for them is simple. The helmet is louder than I would like so that's why I only give it 4 stars but other than the loudness it's a great helmet

Reason I chose this product:

The padding in the helmet that I had before this one got really worn very quick (was from Amazon and was cheap) and didn’t have a tinted visor for it so I did more research and saved some money for a better product and this happened to be it

Quality
Sizing and Shipping
October 4th, 2023
Verified purchase
• Previous review

Normally I wear a 00 but I listened to the reviews about sizing and got the 2US size and it is a snug but comfy fit! It hugs my waist and the top of my thighs. They were a little long but I prefer that. Also they shipped it out pretty quick so that was really nice

Thumbnail of user russm268
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase
• Updated review

Love zilla! Thank you for everything, Ordered my Alpinesars Team Helmet, got it so fast, and its amazing. Been looking for one for about a month, and got notified by another website that they got them... So, since I love Zilla, I went on Zilla site in hopes they would not have it also, and they did! And I ordered immediately. I ordered a helmet in the past from them, and customer service was amazing, so I wanted to use them again.

Reason I chose this business:

Was amazing for me in the past, will keep using them

Quality
Thank you for being amazing
December 11th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Coupon, and it let me try out a new product I would not normally try.

Thumbnail of user anthonyb2742
1 review
0 helpful votes
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March 21st, 2024
Verified purchase
• Updated review

Rev has all the brands and at the best prices around. Delivery is usually within a couple of days, sometimes even sooner. Customer service was greatwith refund (price was lowered a couple days after I got my order).

Refund issued for drop in price

Reason I chose this business:

Past performance

Reason I chose this product:

Top of the line and history with brands

Service
Quality
Freat as usual
February 5th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Long time customer, great service and inventory

Quick, easy and done
January 29th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Previous experience

Great as always
January 18th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Ease of use

Thumbnail of user brettk195
2 reviews
0 helpful votes
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May 25th, 2024
Verified purchase

It took a little while to get speakers and wires run but it works good.

Reason I chose this business:

Good reputation

Quality
Thumbnail of user markb3968
3 reviews
0 helpful votes
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April 13th, 2024
Verified purchase

Easy and dependable as usual with Revzilla. They had what I was looking for, at a good price, arrived when they said. Revzilla is always my first choice for my motorcycling needs.

Reason I chose this business:

Excellent customer service, prices, etc. The best I've experienced for my motorcycling needs. My go-to supplier.

Quality
Thumbnail of user kellyk1521
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Easy to use and love when offered military discounts. Thank you! Boots fit perfectly and very comfortable compared to others I've tried!

Reason I chose this business:

Wanted to try a sport boot that would be comfortable, waterproof and not clunky!

Quality
Thumbnail of user matty122
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

I've always had great experiences with Revzilla. The online/video reviews of the products are really nice to view when trying to decide a purchase.

Reason I chose this business:

Experience!

Reason I chose this product:

One of them was just a replacement/spare. The other product was purchased because of customer reviews and product online videos.

Quality
Thumbnail of user shiniquao
1 review
0 helpful votes
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April 18th, 2024
Verified purchase
• Updated review

I ordered a helmet that was too small, and I had to return it. The process was very smooth and I was able to reorder the a larger helmet. It was a really quick.

Reason I chose this business:

I have ordered from the site before.

Reason I chose this product:

I have ordered the same brand helmet in the past.

Quality
Always have a great shopping selection!
February 24th, 2024
Verified site experience
• Previous review
Thumbnail of user dylany133
1 review
0 helpful votes
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May 9th, 2024
Verified purchase

Did not fit bike, and the mounting mechanism for the tank bag was installed onto the bag itself incorrectly upon arrival.

Quality
Thumbnail of user robb978
1 review
0 helpful votes
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May 27th, 2024
Verified purchase

Package was torn in several places but windshield was surprisingly clear of imperfections.

Reason I chose this business:

They had what I wanted.

Reason I chose this product:

It was what I wanted.

Quality
Thumbnail of user carlg584
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

Website is laid out nice and I like the variety of products offered. RevZilla is my go to place for riding goodies.

Reason I chose this business:

Easy to navigate, nice selection, fast shipping.

Reason I chose this product:

Personal safety and maintenance.

Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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