• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,668
Neutral
235
Negative
326

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user gregd905
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase
• Updated review

I like the ease of shopping online with Revzilla. I have been a return customer for nearly 10 years now. And the customer service is great

Reason I chose this business:

I am a longtime return customer from Australia. I always get great advice from the team when I have questions before my purchases. Revzilla also has the sizes that I require that I can't get here in Australia i.e. 3xl Helmets etc.

Service
Quality
Pretty good that is why I am a return customer
November 27th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Because I wanted to

Another Great Order
April 10th, 2023
Verified purchase
• Previous review

Great website and has good prices. I am a multi-time returned customer from Australia

Reason I chose this business:

Re customer service

Thumbnail of user byrons174
2 reviews
0 helpful votes
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April 2nd, 2024
Verified purchase

They are my go to for most of my OEM part needs. They have great online diagrams! Sometimes they can't obtain a part, but they usually tell me within a few days of ordering.

Reason I chose this business:

Revzilla is my first choice for anything that I order related to my motorcycle or gear.

Reason I chose this product:

Wanted OEM parts to restore a wrecked bike.

Quality
Thumbnail of user johno2591
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Revzilla came through as usual. We are very fortunate to have them when we need them.

Quality
Thumbnail of user alexanders943
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

Very good customer service every product I've bought the last several years has been solid. Overall great company to work with.

Quality
Thumbnail of user brandonw1119
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Ordered an Arai helmet that I couldn't find locally. It was shipped quickly and the overall experience is great.

Reason I chose this business:

I've used them for years, and they've always been fantastic, especially at their brick and mortar location.

Reason I chose this product:

It fits my head and has the certifications needed for my use case

Quality
Thumbnail of user jeffreyh1735
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Ordered a tire and came within a couple days, great experience.

Reason I chose this product:

Priced very reasonably

Quality
Thumbnail of user rodneys554
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Very good, we had a good experience, seat was shipped in a timely manner and we enjoyed our new edition to our motorcycle.

Quality
Thumbnail of user joeyh201
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

It was very easy and quick. Shipping was also spot on and not delayed.

Quality
Thumbnail of user nedw35
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Good part, good price, easy to locate and purchase. Fair price, speedy shipping.

Quality
Thumbnail of user mikeh2664
1 review
0 helpful votes
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April 4th, 2024
Verified purchase
• Updated review

O'Neil MX socks. Comfortable and allows me to wear shorts all year long here in New England. Also very soothing after having vein ablation performed on my legs.

Quality
O'Neal MX socks
April 4th, 2023
Verified purchase
• Previous review

I love the designs. They look cool and allow me to wear shorts all year here in New England. After wearing compression socks for many years, then having vein ablation performed on my legs, these socks are also comforting in the winter. Lastly, I do the Penguin Plunge every year to raise money for Special Olympics. These socks are an excellent icebreaker to bring up this event. This was my ninth year and to date I have raised over $24,000 for the cause. Since I introduced the wearing of these socks my fundraising has doubled over the last two years. I now have ten pair that I rotate every day during the fall and winter. Thank you for helping me to raise money for Special Olympics and feel comfortable while doing it.

Reason I chose this business:

The online website.

Thumbnail of user craigb1316
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

I would recommend. Everything went smoothly with fast shipping

Reason I chose this business:

They had what I needed and the price was right.

Reason I chose this product:

Needed them

Quality
Thumbnail of user phillr11
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Kim was very helpful
He listened and got the order corrected online

Reason I chose this business:

Best price with free shipping

Quality
Thumbnail of user stuartr251
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

No problems with this order. Fast delivery, good product.

Reason I chose this business:

Very convenient. Have what I need. Fair prices.

Reason I chose this product:

Good quality and some recent experience.

Quality
Thumbnail of user lizbetg
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

I love the shipping, items always come on time or early.

Reason I chose this business:

Good reviews

Quality
Thumbnail of user thomasc3691
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Tires shipped quickly and were very fairly priced.

Reason I chose this business:

Online reviews

Reason I chose this product:

Cost and availability

Quality
Thumbnail of user marcov190
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

As usual, easy & fast transaction, always reliable

Reason I chose this business:

Return customer

Reason I chose this product:

Trying a new battery other than the OEM BMW, which suck imo.

Quality
Thumbnail of user tomf1312
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Good prices... Great Customer Service. Quick shipping.

Service
Quality
Thumbnail of user chadr394
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Upgraded to new sena units, prompt shipping, good prices, fantastic item.

Reason I chose this product:

What i have used before

Quality
Thumbnail of user brado138
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Fast professional service can't beat that …………….,;;;,,,,,,,,

Reason I chose this product:

Only one available for GS 1300

Quality
Thumbnail of user nashh19
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Delivered on time as expected. Price was the best I found

Quality
Thumbnail of user leonl197
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Everything went well and received products as described

Reason I chose this business:

Had what I wanted

Quality
Thumbnail of user scottr2563
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Found what I need and checked out quick. I've enjoyed great experiences with Revzilla.

Reason I chose this business:

Returning customer. Need a bag for an upcoming ride.

Quality
Thumbnail of user petea337
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Easy to navigate website, found exactly what I needed. Delivered on time, good communication.

Reason I chose this business:

Had what I needed

Reason I chose this product:

Original product

Quality
Thumbnail of user arnettaf
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Order received a week earlier than expected. And it was the right part!

Reason I chose this product:

Would not work with generic needed a quality part

Quality
Thumbnail of user darcya41
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Product was shipped in a timely manner with no problems

Reason I chose this business:

Price, availability of product

Reason I chose this product:

Same as above

Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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