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RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
85,483 reviews
Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.
I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.
What I ask the person I was chatting, if you do price comparison...he said yes. I send him the link. He did match the price that I saw with other seller. I was still decided to do the purchase with this company (RevZilla)
Easy to talk too on chat.
Good customer service and you keep sending me information on what's on sale, even if I did not need anything.
So far it's the best CE armor that is affordable and good quality.
The desired item was in stock, ordered through the website and shipped without an issue. Thanks.
Wide selection, good service. Useful video resources. I miss Lemmy.
Bought the helmet through Revzilla.
Ordered a helmet and was a bit to tight. Return/ exchange process was super simple and easy. Got a better fitting helmet in two days.
Availability
Friend has a similar one and the graphics are cool.
Large inventory
I received notification of a credit so I used it to purchase a maintenance item I needed. Item was in stock and I received it quickly.
I've always had a positive experience with purchases
Nothing crazy, just needed it for my bike.
I was pleased to be doing business with my American cousins, and was very impressed with the speed of the despatch - my package took just 1 day to cross the Atlantic.
Thankyou very much guys.
I received the original helmet I had ordered and it was obvious that it had been previously sold, worn (I have the instagram account and photos of the buyer), returned, then resold as new. NOT COOL!
Contacted customer service, spoke with Reigis, she got my return authorized and exchanged it for a new helmet. She rocks...
As previously stated Reigis took care of my issues. Got the used helmet shipped back and an exchange for a new one authorized very quickly. Thank you to her.
Been a long time (Pre-COMOTO acquisition). Always had great experiences. This was my first negative.
Originally price... I've been riding for 20+ years. I know what helmets work for me. Needed to replace my Hornet, you had one on clearance in my size.
Ultimately nothing bad however in order to get riding quickly I needed a part ASAP and its standard shipping was longer than expected I was able to order from partzilla in a much quicker time for no extra cost.
Good reputation
Quick and easy to find the tires I needed. Looking forward to putting them down the pavement. My choice to purchase from RevZilla and not other competitors solely come down to RevZilla giving first responders discount. Thanks.
Money saved today is more I can spend tomorrow!
They offered a Military/Law Enforcement discount
I ordered some Driven grips and matching bar ends. As usual, shipping was insanely fast. Received both products within two days despite not paying extra for expedited shipping. Unfortunately, the new grips wouldn't work because my grips (which were aftermarket) had the grip glued to the throttle tube (i.e I couldn't separate the grip from the throttle tube without destroying it). So, returned the grips and the matching bar ends so I could order some new OEM grips. The return process was also simple and fast. Had my refund within about 3-4 business days of shipping out the return product.
Had to return my product. Entire process was fast and simple and didn't even require me to talk directly to a customer service rep.
Great prices. Outstanding customer service. Ridiculously fast free shipping. They also sell both aftermarket and OEM so they have everything you need.
Good looks. Good reviews. Quality brand.
Got my quality oil filter very fast and was able to do the change
Lots of products and fast shipping
Fit my bikes
I ordered the correct levers and was shipped the wrong items and the both boxes said clutch levers for models I didn't order. Revzilla did refund me and I ordered the correct lever again and this time it was correct.
Customer service insisted I email them pictures even though I uploaded in the chat which the chat bot requested before the human came on the phone. The rep said they couldn't accept that and only email would work. Seems a bit odd to upload them then have to email......
Frequent flyer
Reputable brand
Order a Arai helmet. Found a lower sale price they matched price. Great company will always buy from RevZilla.
Great experience,
Company reputation
Had a friend wreck wearing an inexpensive helmet. Wanted quality helmet
I have shopped with RZ since buying my bike in 2021, first place I go to with equipment/gear and parts
I ordered from RevZilla because I ordered Bull-it riding pants in a 32 inseam, it was all that was available, thinking I could hem them but the armour was at my shins. I liked these pants overall but not where the armour sat; thinking it was because of the 32 inseam I sent them back and began looking for the same pants in 30". I found the last pair on RevZilla; bull-it easy cut jeans, the ones I had were the tactical easy cargo pants which I liked more due to the pockets. They both fit about the same being the same cut but the jeans, unbeknownst to me, didn't come with armour like the other ones I bought. Additionally, the armour was still at my shins! I'm not sending them back because duty and taxes I will never get back. In the end I spent a little less to get a little less and would have been better off hemming the original pair I had. Bull-it needs to ad some adjustability to the armour pockets.
RevZilla overall was great, they helped with my long-time getting here order and gave me some ZillaCash that I hope I can use on... something.
Awesome! 100% The only thing is when they asked if there was anything else they could help me with and I responded with, "FREE GEAR!" the rep didn't seem to take it as a joke. It was, I didn't mean to be rude.
But, maybe that could be an idea for a give away event, if you say these three words to a rep you'll win a thing...
You just had the size I needed and after the duty I had to pay from Europe I thought USA might be better.
It was well rated and reviewed and had what I was looking for in my size. I don't like plastic overpants and wanted something that would provide me the protection that I could layer over depending on my activity.
The selections of helmets and gear are incredible and prices and competitive. The customer service has been helpful and I appreciate the follow post purchase.
Based on selection and price. You can not beat it!
Cost, safety and brand
Got the battery - missing the bolt package. I called - they made me send a pic of the battery. They sent me the bolt package - it was for a bigger battery. I ended up buying the right bolt package on Amazon.
I told them the battery did not come with the bolt package - which is clearly shown in the pic on the website. The rep was clueless. And then finally sent me the bolt package - which was the wrong one. I gave up.
Google search on the battery
Recommended on a forum.
It was good. I guess the only bad thing is the huge boxes used for such a small product.
Really loving this exhaust. It was a little tight getting it installed, but the process was very easy.
Browsing, product availability, shipping times.
I was looking for a small, light exhaust for my bike.
Best customer service and fast delivery. Had to return one item and was the easiest process I've ever experienced.
Great selection, great prices, great service. The Bell helmet I purchased was to small. Bell's LG is smaller than other brands. Return process was easy.
When it comes to things motorcycle related I always go to Revzilla first.
I love the selection of revzillas oem products I just hate how long there shipping is. Once it ships it's super fast just seems like it takes weeks for it to actually ship
Not real helpful
Thank you for taking the time to leave a review. It looks like your order was placed on the 2/17, and the item had a 1-2 business day lead time prior to shipping. It was with the carrier and on its way to you on the 2/22, which is the 3-4 business day after your order got processed.
Ordered a pair of Dainese Gore Tex gloves for an upcoming ride. Found out I would not get them in time so I contacted customer service to cancel the 2nd day delivery. Guess what? Got them ahead of time allowing me to stick to my ride's timeline, thank you!
Read above
Long time customer who relies and dependable service
Good brand with very good reviews and videos
Returned the item after obtaining a return authorization. This was last Friday, April 28.
You are just contacting me now, 7 days too late
Shopped there before
Great service from ordering placement to receiving product less than 36 hours including receiving on a Saturday.
Gain trust and grow your business with customer reviews.
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.
At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.
For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.