• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,669
Neutral
235
Negative
326

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user ashleyp1398
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

I managed to get my hands on the Stella bionic v2 jacket and paid next day delivery. Granted I ordered it on a Saturday and it came on Tuesday. Will order again from here!

Reason I chose this business:

Not sure why I chose RevZilla but most other sites that sold what I was looking for wasn't in stock, but I don't regret ordering my jacket!

Reason I chose this product:

It's very popular and I'm a female rider and this jacket really stood out to me

Quality
Thumbnail of user jeremyh1090
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Products are always as described, and orders are shipped fast. Thanks!

Reason I chose this business:

Great customer service and wide selection of parts and gear.

Reason I chose this product:

High quality manufacturer

Quality
Thumbnail of user dereks722
1 review
0 helpful votes
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March 17th, 2024
Verified purchase

I ordered 4 jackets in hopes that 1 of them would fit well. Sadly, none of them fit (not Revzilla's fault!) so I had to return them all. Each one was shipped to me individually (drop shipped?) which is not great (waste of resources) but that's not a major issue. The real problem is that I had to print out a return label (including return labels in the original shipment is being the standard now) and that it was for a single 16lb package. Ended up having to drive all over town to find a box big enough to fit 4 motorcycle jackets and paying $22 for one at the UPS Store. The $22 + the $9.99 return shipment fee means that I paid $32 to return the items that didn't fit. The same items on Amazon had free returns that I could drop off locally at Whole Foods - why would I buy anything from Revzilla again?

Finally, I sent a comment to Revzilla, outlining what I have just described above, and never received a response. Good customer service can make up for a bad experience but nothing but crickets from them.

Never heard back from them.

Reason I chose this business:

Good product selection, customer reviews of products

Reason I chose this product:

Good customer reviews and matched my criteria (mesh, high quality, moderate price).

Service
Quality
Thumbnail of user michaelt2997
2 reviews
0 helpful votes
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February 15th, 2024
Verified purchase

Two items had to be returned. Revit Tornado 3 riding pants and jacket for my wife. They were way too small. I liked the sale price for the items, but I waited for more than one month before FedEx delivered my riding Tornado 3 riding jacket. That was kind of frustrating because I was waiting for my jacket to arrive before I sent my wife's riding gear back. By the time my jacket arrived, RevZilla was out of stock for the sizes that would have fit my wife. RevZilla may want to use UPS instead of FedEx.

One of my questions was confirming return policy. That was answered well. However, with other questions specific to items that I wanted to order, I felt that some of the RevZilla people did not know much about the products. That is, no more than I could answer myself about reading the description.

Reason I chose this business:

Products that we wanted were available at reasonable prices.

Reason I chose this product:

I did a lot of research on riding gear. I felt that the Tornado 3 pants and jackets were the best option for the price.

Service
Quality
Thumbnail of user terryr1297
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Like their huge selection of helmets and the video breakdowns and reviews are awesome

Reason I chose this business:

Best selection of bike specific parts and gear

Reason I chose this product:

Wanted a hi-viz helmet that would get noticed. It looks pretty cool too.

Quality
Thumbnail of user johnnyc643
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Motor mount was good no fitment issues little pricey but supply and demand most places did not have a cheaper one in stock.

Reason I chose this business:

Shipping It’s normally fast.
And easy returns if any issues.
Also offers affrim.

Reason I chose this product:

Needed the motor mount

Quality
Thumbnail of user bradb928
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

I'm looking for replacement shield HJ-38 Dark Smoke for HJC i71.
I don't see it on your site. I'll have to order elsewhere.

Thumbnail of user motorbikem
1 review
0 helpful votes
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April 4th, 2024
Verified purchase
• Updated review

I love the product variety and you have decent prices. However if next day air is a paid for option it should not take 4 to 5 days for delivery.

Reason I chose this business:

Had what I wanted and next day air was a must

Reason I chose this product:

Very much needed for the a trip

Quality
So far so good
March 24th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Had what I wanted

Thumbnail of user jamess9345
1 review
0 helpful votes
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February 16th, 2024
Verified purchase

The Roland sands leather I found on your site looked like the above quality I wanted. When I received the jacket it was beyond what I expected. The quality and workmanship of this product was beyond what I thought I could get from revzilla. Each product I get from revzilla exceeds what I initially thought I would get. And if it doesn't fit or what ever, returns are free. I will now be a very loyal customer and will tell my compadres about the quality they will receive from Revzilla. Thank you guys for selling all qualities even the absolute best….

Reason I chose this product:

Looked like quality and it was

Quality
Thumbnail of user mattv182
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

I enjoy the Revzilla related Podcasts and Youtube Videos.
I was looking for a stealth jacket that I could wear to work or out on the town.
I found Rev'it Tracer 2 Overshirt on sale.
Checked Youtube videos.
Purchsed Immediately knowing I could return it if size was wrong.
Bottom line: GREAT SHIRT
Revzilla Rocks: Check out "Daily Rider" "Common Tread" "Highside Lowside"
Revzilla Online Store

Reason I chose this business:

Referral from
"Daily Rider" "Common Tread" "Highside Lowside"

Reason I chose this product:

Tried fit at local Cycle Gear store.
Onsale.
Reputable Manufacturer

Quality
Thumbnail of user jaked366
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

Great gloves so far, really love the look and they feel like the offer a lot more protection than my previous gloves.

Reason I chose this business:

I have been using RevZilla for a while now and they have a great range of products and name brands that you can trust.

Reason I chose this product:

This product had good reviews and is from a well known brand that generally has great quality.

Quality
Thumbnail of user kristelg13
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

Quick and efficient Shipping!
The merchandise was very well protected so it doesn't arrive damadged.

Quality
Thumbnail of user garyr1583
1 review
0 helpful votes
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March 4th, 2024
Verified purchase
• Updated review

Easy, quick and painless. Parts readily aviablei have foot boards and an extender brake to give the bike a more control s toward rude. This will not allow me to put the engine guard rollers on

Reason I chose this business:

U had the parts

Service
It was ok, 15 % discount code did not work
October 31st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Had the item

Thumbnail of user dougg397
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

Riggs hurricane adventure dual sport pannier bags
I have not tried the bags on the trail yet as it's quite wet in Portland Oregon still but they seem like a really good quality product at a fair price. Like everyone I did a lot of online reviews and these bags with the air vent do seem like the perfect bag for a small to midsize adventure bike. The purchase at RevZilla went very smooth although the bags did take some time to get here as I'm on the West Coast and the shipping I think was weather delayed for few weeks.

Reason I chose this business:

They are always easy to order from and I have had past purchases that went well.

Reason I chose this product:

I needed them.

Quality
Thumbnail of user cherylc875
2 reviews
0 helpful votes
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May 8th, 2024
Verified purchase

Product was well made and secured my helmet to the bike. Arrived in a very timely fashion.

Quality
Thumbnail of user richardw4080
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Easy ordering process and quick shipping. Products were packaged very well.

Reason I chose this business:

Previously used RevZilla.

Reason I chose this product:

Based on customer reviews.

Quality
Thumbnail of user jeffreyj808
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Revzilla is a great place to shop for all your motorcycle accessories. Shipping is fast and easy and the prices are very reasonable.

Reason I chose this business:

They had what I needed at a terrific price.

Reason I chose this product:

I saw several parts displayed on a YouTube video and did some research whereas I discovered Revzilla.

Quality
Thumbnail of user cesarec10
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

It Good products, easy to navigate. Just started charging battery quick and easy to do. It's still not installed in the motorcycle yet.

Reason I chose this business:

Friend recomendation

Quality
Thumbnail of user billw1637
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

Every time I have ordered product from RevZilla.com they have always delivered in a timely manner and the product is always as advertised. I would never hesitate to order anything from RevZilla.

UPS never reported that the item had shipped and I contacted RevZilla customer service to ensure it shipped. They were very responsive and professional, plus they did confirm it had already shipped and I received it the following day. I appreciated the information and professionalism.

Service
Quality
Thumbnail of user kellyp1529
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Amazon had lost my package. Decided to order here instead. Surprisingly ordering here was faster.

Reason I chose this business:

Tired if Amazon loosing my packages

Quality
Thumbnail of user antoonn
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

You guys are awesome thank you so much great products Love the sound of them headers

Quality
Thumbnail of user eddiep203
1 review
0 helpful votes
  • Send Message
January 12th, 2024

Been waiting10 days for the rest of my order. Called and got zero traction on the final item I ordered. It's been another two days and it still hasn't shipped. Unacceptable I could have gotten the item 5 days sooner right from the manufacturer. Last year as in 22-23 revzilla was good, now you suck. I'll be ordering from Rocky Mountain in Utah. They get me my orders faster anyway and they are further away. Revzilla has a warehouse on the other side of town from me and they still take longer. You guys fell off!

Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We sincerely apologize for your negative experience. This is not the cusomer experience we pride ourselves on and we will be checking in with the team. Please send us a private message at Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com
and reference this review so that we can have someone follow up with you.

Thumbnail of user marysem11
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

I've received my order really fast. Olympia has the right size chart. Really satisfied with this product.

Quality
Thumbnail of user kirkx7
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

It's okay I ordered a large. I only wish it was longer. When I tuck down on my bike it raises above my belt.

Reason I chose this business:

They make cool YouTube videos

Quality
Thumbnail of user brianh3640
1 review
0 helpful votes
  • Send Message
April 27th, 2024
Verified purchase

A slight glitch with the shipping but Revzilla jumped right on it and had a replacement at my doorstep ASAP!

Reason I chose this business:

Had what I wanted in stock and a great price.

Service
Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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