• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,670
Neutral
235
Negative
326

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user seanx132
2 reviews
0 helpful votes
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April 17th, 2024
Verified purchase

Great thanks for hiding the pink helmet as Grey so only the true seekers of pink would find it hahahah

Reason I chose this business:

Cause you are biggest and baddest motorcycle accessories website to order from and we don't live near a good place where we can try them on in person

Thumbnail of user richardc2217
3 reviews
0 helpful votes
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May 7th, 2024
Verified purchase

It was very easy to navigate the RevZilla site and the face shield arrived promptly and well boxed.

Reason I chose this business:

Closest warehouse to where I live.

Reason I chose this product:

I like AGV face shields that have darkened tint to avoid wearing sunglasses. Also the optic quality is the best in the business.

Quality
Thumbnail of user ulisesv16
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Fast and on time got me on the road again very fast

Quality
Thumbnail of user davidh10023
1 review
0 helpful votes
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May 7th, 2024
Verified purchase
• Updated review

It was quick and easy to order and I will order again

Reason I chose this business:

Had the part I need and I wanted to see what they were like

Reason I chose this product:

Because they had what I needed

Quality
It was quick and to do
April 25th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Had the part I need

Thumbnail of user jeffx414
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Love your site, love your moto reviews and your how to section with Ari.

Reason I chose this business:

Great people and great site, very informative and helpful always!

Quality
Thumbnail of user danielo1581
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

It was super easy, especially on a mobile device. I really like that convenient with Service to T.

Quality
Thumbnail of user kevint1758
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Got my order fast. Part was exactly as described on the website

Quality
Thumbnail of user randyg435
2 reviews
0 helpful votes
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May 7th, 2024
Verified purchase

This are very nice leavers-they did a great job for US

Reason I chose this business:

Available of the parts I needed

Reason I chose this product:

Hopefully unbreakable

Quality
Thumbnail of user paula2491
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Easy to find what I needed and order. A+ quick shipment good follow through with emails.

Reason I chose this business:

First site to come up

Quality
Thumbnail of user tommyb416
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Fine, just don't understand why items were shipped separately and the gloves took an extra week.

Quality
Thumbnail of user amberw1091
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Have had nothing but good experiences with revzilla!

Reason I chose this business:

Price and zillacash

Quality
Thumbnail of user bobbyg181
3 reviews
0 helpful votes
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May 7th, 2024
Verified purchase
• Updated review

Quick not to many questions why I bought from here today

Reason I chose this business:

Return customer

Quality
Easy..
March 31st, 2024
Verified site experience
• Previous review

Easy.Quick.No surveys...

Reason I chose this business:

Used before...earning points...lets me use affirm to pay

Quick and i can use affirm to pay
February 7th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Can use affirm and trust Revzilla to get order right

Thumbnail of user edgarp173
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

These guys took care of my needs with no problems. Definitely shop there again..

Quality
Thumbnail of user scottr2549
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Product was in stock and order process was easy. Have bought many products from RevZilla

Reason I chose this business:

Gloves in inventory and free shipping

Quality
Thumbnail of user davidp6258
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

I had questions, you connected me to a REAL person who helped me determine what I needed to order. Great!

Service
Quality
Thumbnail of user orlandom163
1 review
0 helpful votes
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January 22nd, 2024
Verified purchase

Fast and hard due to so many options available. Love it. I did received a damaged tire that was not box correctly, but Amy took care of it and once I confirmed it's was being sent back I Recieved a new one days later. Thank you so much

Reason I chose this business:

Always see them online

Service
Quality
Thumbnail of user tedm542
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Found what I wanted and ordered it. It arrived in desired time frame and packaged well.

Reason I chose this business:

Past experiences

Quality
Thumbnail of user jacquesb136
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I think the package got lost in the system and was delivered later than I thought.

Reason I chose this business:

I like their variety.

Reason I chose this product:

I thought it fit my need.

Quality
Thumbnail of user tedt218
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase
• Updated review

Quick shipping & everything was good. Just had a pair of shoes that were too small. Returning them was easy.

Reason I chose this business:

Cause they’re cool.

Reason I chose this product:

Had a house fire and was mostly replacing stuff I lost.

Quality
I like Revzilla
October 14th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Parts for my Magna

Wish price matching also applied to items under $50
September 7th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Gear for my bike.

New gear
August 27th, 2023
Verified purchase
• Previous review

Great experience. Unfortunately the reason for the order was because my house was struck by lightning & I had to get all new gear since mine had flood & smoke damage:(
But RevZilla was great.

Reason I chose this business:

For MC ⚙️

Thumbnail of user rogerb1323
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Shopping was easy and RevZilla had the exhaust system in stock. The shipping was fast and pact very well.

Reason I chose this business:

They had most of the parts for my Harley. They also have a video explaining the difference between the exhaust system they carry.

Reason I chose this product:

I like the color and the sound.

Quality
Thumbnail of user kalynp7
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

RevZilla delivery system is very efficient and products are shipped with care. Their products resembles exactly what is photographed and described on the website.

Reason I chose this business:

I was referred to use this site when I first learned to ride and was pleased with its service.

Reason I chose this product:

Price and convenience

Quality
Thumbnail of user bradw607
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

You guys are always AWESOME! I love the tests and reviews of the products you carry. Especially the Best of...

Reason I chose this business:

Best in the biz!

Quality
Thumbnail of user richardb5646
2 reviews
0 helpful votes
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February 15th, 2024
Verified purchase
• Updated review

There was supposed to be a 15% discount but it disappeared and I couldn't get back to it.
UPDATE
I was contacted by Kim who wasn't able to to return any cash but was able to do the next best thing. Kim put a credit on my account for the 15%. That's fine with me cause I'm sure before my ol Knuck is back on the road I will need at least fourth bucks worth of something. Thanks Kim

There was supposed to be a 15% discount but it disappeared...
February 27th, 2024
Verified site experience
• Previous review

There was supposed to be a 15% discount but it disappeared and I couldn't get back to it.

* RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user davidb11836
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Painless …I received what I ordered, with a slight delay due to shipping. Overall, I'm satisfied with the product and experience.

Reason I chose this business:

Word of mouth

Quality
Thumbnail of user frankieg92
1 review
0 helpful votes
  • Send Message
April 10th, 2024
Verified purchase

Ordered a helmet from revzilla and it was here the next day with standard shipping, insanely fast and a great product!

Reason I chose this business:

To be honest they were just the site that had what I wanted once I started looking around, but after the good experience they’ll definitely be my go to company from now on.

Reason I chose this product:

Wanted a safer helmet and they had a style that I liked and for a good deal.

Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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