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RevZilla has a rating of 4.7 stars from 8,580 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
85,483 reviews
Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.
I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.
Never have an issue with this website everything is as described and sometimes cheaper than the competition. Gotta love that.
Had what I wanted in stock and arrived quickly, visor was a little tough to get on the helmet but fits perfect.
Smooth transaction, little slow on shipping but it is no rush at this time of the year.
Packages always arrive untouched in great condition.
Contacted on one of previous orders.
All went well.
Found what I was looking for.
Brand, size, color.
Fitting is perfect.
Certain item
Item was never shipped, even ordered in time for xmas shopping. 2 weeks later, still not shipped and they didn't bother to let me know the item was back ordered (even with it saying ships next day on product page. No email, nothing. Shop elsewhere, this place blows
Tip for consumers:
Buyer beware
Products used:
None, never came
I've done a few orders with Revzilla since they were purchased by Cyclegear and they have become so untrustworthy that I despise ordering from them. Anytime I have left a remotely negative review on an item it is never published, and my most recent purchase was labeled as "in stock" at the time of purchase, then about 10 business days later they cancel my order because they don't actually have the item in stock and don't know when they're going to get it.
Tip for consumers:
Don’t trust the review’s and you’d better hope they have your item when you purchase it otherwise they’ll hold your money hostage for two weeks before processing a return while simultaneously not answering any questions about your order status.
Products used:
Dainese leather jacket, Dainese mesh jacket, Knox Handroid gloves, Woodcraft Swingarm Spools.
I purchased a helmet but when it came it was too small. I added a larger size helmet to cart, page shows last one in stock so I quickly proceeded to check out.
Maybe took me 30 seconds to fill out everything, I press purchase and and get a message item is no longer in stock.
Not cool.
If I have something in cart there should be a few minute grace period where other people cannot buy it while im checking out.
Worst part is I contacted chat cust service and they guy literally said. "Sorry. Is there anything else I can help you with."
Tip for consumers:
poor service and website functionality
Products used:
Returned a helmet
I have worn your StormHawk boots everyday for years. Super high quality and support. The non-lace application is one of the best features.
Previous purchase
Website Experience: The descriptions of each item are very detailed, and easy to understand. I also appreciate the videos that are provided for specific brands and items. However, not all items (like some riding jackets) have one for their specific make. I hope to see more product videos in the future! Otherwise, awesome site!
Shipping: I appreciated the free shipping to Hawaii for the black friday/cyber monday weekend! I wish more companies/websites would accomodate that. Shipping confirmation was done quickly. However, FedEx did delay my package once it made it to Honolulu, and that is a very common problem with anything coming in to this state, especially during the holiday season. I dont know if there is anything Revzilla could do to make this better, but that is really the only thing negative I would have to say about the process.
Appreciated the notification of my item being in stock. I was thinking of spending alot of money on handlebars because I couldn't get the risers. Then I got the notification they were in stock - worked perfectly and I spent much less!
Good past experience
Prior return was hassle free
I've been a loyal RevZilla customer for over ten years. The main selling point for me was the free gear exchange program that they had. They now charge ten dollars per exchange. I have been informed that in order to use the free exchange program that I have been using for over ten years, I will have to buy a membership. That doesn't sit right with me. I will no longer be using RevZilla
We’re sorry to hear your shopping experience wasn’t superb. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com
I buy all of my motorcycle gear and accessories from Revzilla. Great selection and great customer service. All of your people are bikers and super knowledgeable.
Regular customer.
I've ordered twice from them before with no issue. Their prices were average and shipping speed was okay, I only used them because they had a nice taxonomy and was able to show me only parts that would fit my bike.
My most recent experience with them was horrible, and I wish I had checked their latest reviews before I placed the order. In short, order placed on 4/9, got an automated email from them on 4/14 saying they'd be slow to ship and slow to respond to emails because of order volume. 4/22 still "Order Processed" but no shipment (btw they charged my credit card already), Emailed them on 4/22,4/23, contacted their customer service live chat on 4/22 who agreed that the shipping speed was unacceptable and promised she would follow up.
I am now stuck with a credit card bill and still waiting for Revzilla to fulfill my order or at least give me an update of what's going on.
I signed up for the 10% discount with the texts and emails, and it never gave me mthe discount. Feeling a bit scammed!
Great price and awesome customer service. Always have what I need and never disappoints
I
I received my order in a excellent packing excellent shape very good quality product thank you so mu
As always, Revzilla was helpful in narrowing down exactly what I needed. That previous sentence was pre-filled in the review block but it is accurate. Also, RevZilla's review videos helped me learn more about all of the products.
I come back here whenever I need something, and I want to get ground truth on an item I am about to spend $200+ on.
Product arrived quickly and was as describe. Very nice product. Would buy again.
Good Quality and great service!
I needed a tinted face shield for summer
Best front tire for the $. I got over 15,000 miles on my last one on hot Florida streets. Don't buy the back though, 4500 miles only.
Returning customer
I ordered specifically for my year & model, but it was not the right part for my VStar, as it would not fit & looked different anyway.
The ability to narrow the parts down by year, model, & trim for my motorcycle is typically useful
Needed a replacement part
Price was ok, product was exactally as I expected, delivery was quick and uneventful. I will be shopping with these folks again soon.
Lots of products and clean and easy website
Specific brand part.
Right parts great fit, definitely will be buying more parts.
Just ordered a pair of my first riding gloves, the sizing chart helped me get a perfect fit and they arrived a day early!
I got a few ads on youtube and thought i would check them out!
It was my first pair of riding gloves, my local motorsports shop still had all their winter gear out. I will certainly use Revzilla in the future though!
I ordered a fog-proof visor insert for my motorcycle helmet to prevent it from fogging up while on rides. I purchased this item and it arrived relatively quickly. I was able to open and install it in about 5 minutes. It took a small bit of leveraging to get the item in the right position, but it was perfect once it clicked into place.
Good quality product and service.
Over the years Revzilla has had good customer service when i need to talk to someone & packing/shipping has always been very good.
Big selection depending what bike you have.
Brand names is important to me.
Good prices. Quick shipping. Definitely a reputable website for your moto needs. Will check here before shopping elsewhere in the future.
Known good moto website.
Price and quality.
Gain trust and grow your business with customer reviews.
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.
At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.
For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.
Hi there! Thank you for taking the time to provide us with some feedback.
Some product reviews need to be moderated before posting on site and a large backlog can build up, especially during our busy season. This means we’re playing catch up the rest of the year and some reviews can be missed. After all, we are human!
Rest assured, this is on our radar and we are actively working on a more efficient way of getting reviews posted a lot quicker.
If you have any questions, please feel free to reach out via cs@revzilla.com, give us a call at 877-792-9455 or chat in by going to revzilla.com/customer-service.