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RevZilla has a rating of 4.7 stars from 8,580 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
85,483 reviews
Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.
I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.
Shopping experience and check out are fine automated processes. The website usually works well. The issue with this experience is I received two tracking numbers for three boxes. The third box arrived separate from the other tracking numbers over four days, yes including a weekend. That weekend was spent talking to customer service about if a third box had been sent or not.
I don't think customer service actually read my emails as they addressed concerns in their FAQ by the standard responses, but the standard responses did not match my questions... otherwise I would not have asked my question.
The orders page under my account needs to indicate if a tracking number has multiple packages/boxes. I received two tracking numbers via email. Three items were to be in one package, while a fourth item had been packaged for the other tracking number. however, the tracking number with three items arrived with only one item in the box. Where are the other two items from that tracking number? Four days later a second box for the first tracking number arrived with the other two items in it. That same day, a third package with the second tracking number arrived.... in total three boxes for two tracking numbers which caused a lot of confusion between me and customer service.
I've used RevZilla before. Free shipping.
This place is so easy to spend money at I will soon be broke I love it.
Needed some cool parts.
Easy to find the part, good price, acceptable shipping, and a Veteran discount are all good things!
My nephew referred me
Placed my order and had it in 3 days and was exactly as described!
Price, and have ordered from Revzilla before.
Had an almost identical pair of Alpine Star boots and they are my favorite riding boots.
Always the best deals, but it's the support that keeps me coming back. :)
Bought a helmet from the sizing chart and it was too small. Bought 2 helmets a size up and shipped the too small one back, didn't notice a difference between the large and xl. Called and all they offered was 20 revzilla cash. Emailed and got 50 revzilla cash. I am out $250 in shipping costs to send back and $80 in shipping costs to ship to me. I'm out $330 because your sizing charts are extremely inaccurate!
Because I had zillacash to spend. Won’t be shopping here ever again. Terrible customer service.
I have looked everywhere for slip on mufflers for my 2019 Indian Scout. Everyone was out of stock, something to do with the EPa. Through your online chat they found maybe the last Bassani pipes in existence. You came through for me.
They were the only company that had what I wanted.
The website made finding the right product for my bike easy.
Because they are a reliable source for the motorcycle parts I need.
To increase my motorcycle’s performance.
As always RevZilla had prompt shipment of their products. Had a issue with something in my order and they responded to my email within a hour and we got everything worked out.
emailed customer service because I had a warranty question. They responded within a hour and gave me the information I needed.
Like the company
Quality of products
I tried to order a helmet. Received three different stories after sitting on hold for 30 minutes each time to talk to a "representative ". Will never order from RevZilla again. Avoid at all costs. I will also be notifying everyone in the Reiter group, so I'm a part of to avoid RevZilla for any other transactions.
Always a great experience, comes faster than expected usually and quality has been nothing shy of top notch. Get a new helmet every few years. Icon helmets have saved my life a couple times and I will not go with any other brand
Revzilla is the best go to company for a lot of things. Shipping is always spot on or faster. Quality is always great. Can’t beat revzilla
Thanks for the DR650 oil plug and the safety strap. They came right when I needed them!
I needed these
Needed to go up a size, made it easy to return and get the right fit.
Best products and return policy
Favorite brand
I found what I was looking for at a fair price, and it was delivered promptly and in good shape. The only problem is the size. I ordered the item in my customary size. That's what they delivered. Unfortunately the manufacturer's idea of how large that size should be is somewhat more "generous" than most. It fit like a tent! Now comes the less than rewarding experience of the return/exchange process. Not RevZilla's fault in any way. In fact, they're quite helpful. It's just a sad fact online shopping doesn't come with the opportunity to try items on before walking out the door with them.
Selection, availability and price
No problems at all. RevZilla had the product I was looking for at a reasonable.
Shop there before
I’ve always wanted a Neotec Helmet
I was hoping for a bigger product selection.
But the product I found was sufficient enough.
I choose Rev Zilla, because I used Rev Zilla last time I ordered parts. I told my buddy about it and he agreed. Fast product shipping.
Product was needed for performance enhancement of my motorcycle.
I ordered a set of tires that showed both "In stock, ships next day". One tire shipped 2 days later and the other didn't ship until 6 days after original order. No e-mail or explanation from Revzilla on the delay. First time this has happened to me ordering tires from them.
Good prices and normally fast shipping
Revzilla has the best product descriptions, Lots of video reviews that are thorough and honest, and they have good prices. Delivery is quick. I love dealing with this company for purchasing motorcycle gear.
The had the helmet I was looking for at a great price.
The ordering process was smooth and efficient. I did have an issue with a defective product that was handled promptly, and the service rep was very pleasant and responsive..
Reputation and product offerings
Gloves are great and service shopping experience is great.
No issues. I ordered and the shipping was fast and came on time as promised. Never had an issue with the service.
Been shopping Revzilla for years
Revzilla has a wide variety of items and provides a quick and easy shopping experience. Shipping is not the fastest but worth the wait for quality parts.
I chose Revzilla because I kniw tgat I am purchasing a quality part and not a knock off.
Safety, style, comfort.
Ordered a jacket and gloves. Gloves fit but jacket way too small. It was an XL which I normally order. Although getting return ok was easy enough I had to pay $28 for return shipping. Sizes on this jacket was misleading. With that said not sure I will use Revzilla again if I have to pay return each time for an incorrect discription size. At leat with Amazon they pick up return shipping.
Recommended by a friend
* RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Recommended by a friend
Easy to place order, great packing and good quality. Although super minor detail; the hanger for my dainese jacket was broken upon opening of the package. Other than that everything else was perfect! Really nice and awesome customer service!
These tires have transformed the riding experience in my 2020 Road King Special. The grip is phenomenal as they're new right? But the overall feel is great. They lean into the turn like a crotch rocket and very stable in a straight line. Very well balanced cause I took my hands of the handlebars and kept going straight like I was on rails( don't try this at home)! Will be my only choice for my Harley Davidson Road King Special from now on…!
Reputable retailer fast delivery got my tires in three days here in Arizona
Gain trust and grow your business with customer reviews.
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.
At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.
For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.
We are sorry you had an issue our prepaid return labels we offer are 9.99. Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com.