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RevZilla has a rating of 4.7 stars from 8,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
85,460 reviews
Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.
I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.
I had an issue with my order. I was sent the wrong item, so I contacted Revzilla. They immediately overnighted the correct item and sent a label for me to return the incorrect one. Easily the best customer service I've ever received and I'm very much looking forward to giving Revzilla more of my business. Thanks again!
Products used:
Helmet
Love Revzilla for motorcycle gear and their customer service is fantastic. I had an order that want going to arrive within the 2 day shipping window I selected. I didn't get it on time but, Rey, the customer service rep I spoke with went out of his way to try and expedite it. Even though the shipping time didn't work out this is one of the few companies that still treat customers like they are valued. I really appreciate that and will continue to but from and recommend Revzilla.
Good value, excellent descriptions
I have place several orders with this company, every one turned out great.
They ship super fast, and customer service really want to help you, not just get you off the phone so they can take another call. Overall just a great place to do business with.
Easy website to use. Very fast shipping. Will use again.
Friend recommendation
Easy as usual. Good prices and products. Easy site to use and fast delivery.
Had what i needed.
Like the company
The recorded product review videos were very helpful. I purchased both a riding jacket & boots and the product videos talked me through both the features and sizing. They accurately told me that the particular jacket I ordered ran true to the sizing chart while others I was considering sometimes needed to be sized up. I placed my order on a Sunday evening with the promise that items would ship on the next business day and arrive on Thursday with standard shipping... what do you know? I got the shipping notice before noon on Monday, received all my items on Thursday, and whore them on my weekend rides.
Ordered a set of Michelin Power GP2s. Transaction went smoothly and shipping was fast. Can't ask for more than that.
Price and reputation
Trying something new
This shoe fits my dress style seamlessly. I'm happy that I don't have to wear something that looks like a motorcycle shoe when I'm off the bike, walking through the mall or hanging with friends. I can hop off my bike and walk straight into the movies without drawing attention because of my footwear. It has all the safety features that I'm looking for as well. Perfect shoe for me. Fits true to form, comfortable, safe and fits my style.
Best online store for anything motorcycle related. Hassle free. Lots of info on the products sold and the videos are really really helpful in helping me make my choice. Really appreciate those videos.
I was able to order a helmet that I wanted greatly for my birthday and it was the most easiest and smoothest process ever.
Not only is it extremely easy to order from here, but the package and ship team are extremely fast and reliable. I received my helmet way before the day of birthday, so I'm happy to be riding with some new gear.
Thank you to everyone!
SHOEI X-15 Marquez Motegi4 Helmet
Tried to order a Saddlemen road sofa a couple months ago. Opted to have them notify me when in stock. I was surprised when they did and how fast it came! Thank you so much. We are loving our new seat!
Picture confirming the order did not match what i wanted. Then Customer service on hold for long time. Ultimately chat helped me. Just hoping I get the correct item in my order.
I did get the correct order and it came in the time frame promised. Overall it ended up working out very well. I would definitely use them again!
The picture of the order did not match what i wanted, the customer service gal was able to confirm the order code and assured me it was the correct item. As it turned out she was right.
Only place I could find what I needed
Picture confirming the order did not match what i wanted. Then Customer service on hold for long time. Ultimately chat helped me. Just hoping I get the correct item in my order.
Only place I could find what I needed
Quick and easy to order with fair price (until Canada customs extracted their pound)
I find it interesting that you are asked to review something before you've received it.
Product took about 10 days to arrive (yesterday) and I haven't installed it yet.
Competitive price and established vendor
Lots of choices when buying tires. I always find Revzilla to have competitive prices and be an easy buying experience. I bought a rear tire from them a month ago and now I decided to replace my front.
EZ shopping and competitive prices.
Ordered one day. Got order the next.
Fast shipping
Great service
Recomendation
Always hassle free experience and quality products
Could not tell if I received my military discount.
On-line shopping
Fast shipping happy with my helmet great fit quality product.
Great customer service & super-fast shipping. I would order again for sure! A+
No complaints. Always a great shopping experience at Revzilla.
Return customer.
Nice to have video reviews and you have everything that I needed! Shipping was fast and well communicated.
Price and selection
Got and reputation!
Nice to have video reviews and you have everything that I needed!
Price and selection
I looked up the part i was looking for and bought it.
Because you had it in stock.
Because i have the same one and need another.
I measured my head multiple times per the listed instructions on your website. Fell right in the dead middle of a size, so I ordered it. Which was medium, I have never fit a medium helmet in my life but trusted what was listed. The helmet is too large to be safe while riding. So I'm going to return it, but you guys wanna charge me $10 to return it, it is not my fault the sizing chart was wrong, but I'm being charged for it. I will be returning my helmet, never using Revzilla again, and warning everyone I know who rides to steer clear of you guys. Which sucks cause for about a decade now, you guys were my go to for myself and recommendation. Might as well stick with local shops now.
Because I'm a long time customer of almost 10 years.
Fine! Ordering was smooth. Received the item, with free shipping, in two days! Battery arrived fine, no trouble setting it up with supplied instructions. RevZilla's on-line video about new battery set-up was a huge help!
Good reputation, previous experiences have been positive.
Great selection of inventory for all price ranges. Customer service is top notch I was always kept in the loop where my order was in the shipping process after purchasing delivery was right on time. I'm a new rider and a first time customer I will be back for more of my motorcycle needs thank you Revzilla team.
Recommended from a friend
Gain trust and grow your business with customer reviews.
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.
At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.
For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.