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RevZilla has a rating of 4.7 stars from 8,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
85,452 reviews
Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.
I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.
I haven't had any issues in my last few years ordering and working with RevZilla. Proces are usually great. Customer service has always been respectful and supportive. Even the shipping has always be accurate.
Personable and polite staff!
I choose RevZilla for the continued ease of access, customer support, and selection.
Called to inquire about heated gear,Chris was very knowledgeable, however he was incorrect about Gerbing inside jacket fuses,no such animal.I sent My Jacket to Shelton Wa. To get the sleeve connectors replaced no charge by Gerbing, they said they had issues with them not working? All is well now! Thanks guys! :)
I did Above
Bought my heated gear from you guys back in 2013, Seems like an eternity now!
Looked at many different brands and decided on this so far just after 2wks of use in the hot Arizona weather I can say that this definitely helps and works great! Comes as a w pack which is a great deal, comfortable, no issues so far, highly recommend.
My shopping experience with RevZilla was effortless, fast and easy.
Easy, efficient. Great video reviews, not overly long.
Previous purchases.
Three days inside a car and no gas smell. Not difficult to handle when pouring.
Trusted vendor.
Unique offering, good reputation.
Found what I wanted easily - easy to order, came sooner than expected & it worked
Good reputationm
I needed it
They always have everything I need and shipping is quick
Seen them on Facebook and have used them in the past
Needed it for my bike
Five star for having the most reasonable shipping price. Very nice to suggest an open box item.
It went great just wondered why I came in part but the parts are good
Had the factory part
That’s what my bike needed
No problems everything on time package was in tack
Better price
Great website, fast and easy checkout. Product selection is fantastic.
Great prices and products.
I liked the helmet, but the video really sold me on it
I purchased from Revzilla in the past & you had the helmet I was looking at
It was easy to look up just what I needed and a lot of choices it a good web site to get motor cycle parts
I needed a new back rest for my Harley
Two small items from my order (oil drain crush washers) were missing from my box when it was delivered. I followed up with the Revzilla customer service chat and the representative looked into it, confirmed that they were never included in the shipment, and sent them out right away for free. I received some extra Zilla cash for my trouble. Overall the customer service process took less than 10 minutes
Two small items from my order (oil drain crush washers) were missing from my box when it was delivered. I followed up with the Revzilla customer service chat and the representative looked into it, confirmed that they were never included in the shipment, and sent them out right away for free. I received some extra Zilla cash for my trouble. Overall the customer service process took less than 10 minutes
They had all the items I was looking for
You guys should just remove affirm from your business they charged my card and my order didn't process now I have to wait 7 to 10 business days to get that money back when you guys only have one part left in stock thanks a lot idk if il ever purchase anything from revzilla again!
Whenever I have ordered from RevZilla, I have gotten great customer service and fast, free shipping. Their sales line can be somewhat slow to answer in the summer months, but I've found that the sales reps have always known the products well and have helped me on more than one occasion to decide which product to buy.
I never use anyone else unless RevZilla doesn't carry specific parts or accessories i want.
This is the first helmet I bought that I've heard a lot of good things about. I'm going to a motorcycle course sometime in August and I'm beyond excited to start. The shipping was quick and the helmet came in excellent condition. Will definitely be buying from here in the near future!
Been had an eye on RevZilla and all the other website I visit didn’t give me the “yeah, this is the one” feeling.
EDIT! Customer service reached out to me after reading my review. They were extremely gracious and went above and beyond my expectations. Seriously impressed!. Thank you.
I was happy to find what I was looking for, but after I created an account and signed up for texts/emails I was given a code for 15% off. When I went to use it I received a message saying that it was only valid for new customers... which I am... so I wasn't able to use the 15% off, but they still got all of my phone and email info. Boooo
Amazing!
I was happy to find what I was looking for, but after I created an account and signed up for texts/emails I was given a code for 15% off. When I went to use it I received a message saying that it was only valid for new customers... which I am... so I wasn't able to use the 15% off, but they still got all of my phone and email info. Boooo
* RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I buy lots of accessories for snowmobiling, riding motorcycles and now side by side accessories you can always find what you need and know the customer service is fantastic! If you have a question or concern or return no problem! They are great company to purchase from
Excellent
Used before and never had issues if I had an issue!
The Customer Service Team handle my incorrect items with grace and ease
I had received the incorrect size and it was replaced with the incorrect product
I was in a time crunch and they made sure that I received the correct product in the correct size by my deadline
My customer service experience was outstanding
Because they clearly offer overnight shipping
This was a very specific product that was needed
The option of next day shipping
I've a week now just waiting on my order to ship. They take your money then have your order sit in "processed" so you cannot cancel to get your money back but they're not shipping to give me my order. I'll never use this company again. Zero customer support, just a bot.
Every time i order from Revzilla I get the product just as described with no surprises.
Excellent. No problems.
Reputation and great videos!
Fast shipment, the website is very easy to navigate and their videos are second to none
Previous experience
The one designed for my helmet
Gain trust and grow your business with customer reviews.
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.
At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.
For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.
