• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

Write a Review

Overview

RevZilla has a rating of 4.7 stars from 8,570 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1605
  • Quality
    5581

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,663
Neutral
235
Negative
326

Instant Feedback

85,444 reviews

12
See all photos
How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,570)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (3215) shopping experience (1015) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user asherb16
2 reviews
0 helpful votes
  • Send Message
May 26th, 2023
Verified purchase

Everything i order is always perfect and exactly how it was described only complaint is i ordered shocks awhile back and opened them up took one out and held it up to my bike and decided it was gonna be too tall, revzilla wouldn't return it because "it had attempted to be installed" it's not that big of a deal i get it's there policy was just kind of annoying

Reason I chose this business:

Have everything

Thumbnail of user jerrys1342
1 review
0 helpful votes
  • Send Message
May 2nd, 2023
Verified purchase

As always Alpinestars delivers a top of the line chest/back protector. I have no complaints about this protector, it has all around CE level 2 plus rib protection which is a huge plus. The fit is amazing I forget it's even on, definitely one of the lightest level 2 protectors I've worn. Honestly if you're on the fence about getting this just do it I promise you won't be disappointed.

Reason I chose this business:

I've heard nothing but great things about them.

Thumbnail of user ruthk906
1 review
0 helpful votes
  • Send Message
April 13th, 2023
Verified purchase

I very much appreciate the product videos. They help a great deal making a selection when buying online. If I have a complaint it would be with using UPS. Good thing I bought something that would be difficult to damage, the box was very damaged didn't have to open the box, the jacket just fell out

Reason I chose this business:

Though I've never met anyone at RevZilla, I like them anyway. Chat has always been helpful, the videos are great and helpful in making a decision on something that I know very little about.

Thumbnail of user christopherm2843
1 review
0 helpful votes
  • Send Message
June 16th, 2023
Verified purchase

I've ordered tons of stuff from Revzilla for my 2023 Hayabusa. The product videos are great to watch if you're on the fence about a certain product or want to see it better via video.
My only gripe is that there isn't any military discounts that are offered. I've ordered from their competition a few times for that reason to save some money.

Very chill to talk to and they seem to genuinely care about any issues or questions you may have.

Reason I chose this business:

The site is very easy to navigate and their customer service is very chill to talk to if you have any questions. Plus, you talk to a person in the U.S. and not over seas that you can hardly understand.

Service
Thumbnail of user gennya5
1 review
2 helpful votes
  • Send Message
August 6th, 2022

They used to be my go to site for motorcycle parts and gear, but not anymore. They recommended an oil filter for my ride, then told me it won't fit my ride. Went to a 3rd party site to confirm. Nothing about it not being in stock until I ordered and paid for it, then they don't have it to ship. After 10 days, I bought one locally and changed my oil today. Still waiting on the one from RevZilla. Maybe it will get here before it's time to change my oil again. Ordered 90-degree valve stems that I need before I can mount my new tires, which shipped FREE from Dennis Kirk the same day and got here in 3 days. RevZilla charged me $7.99 in postage and then shipped them via smart post, which is probably the slowest method of shipping on the planet. Can't change the tires until the valve stems get here. 10 days after ordering, I'm still waiting. I will be shopping elsewhere from now on.

Tip for consumers:
They sell you items they don't have in stock and you wait forever on them. Either they arrive extremely late, or they cancel the order on you because they can't get the item.

Products used:
None. Haven't received them yet.

Thumbnail of user alexr1613
1 review
0 helpful votes
  • Send Message
March 28th, 2024
Verified purchase

My shipment came 4 days later. What's worse, I received notification on shipment when it was handled DAYS later!

Reason I chose this business:

Because of the fast shipment! Which never happened. First and last time I choose Revzilla will never buy again and let everyone else know! I got screwed!

* RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com
and reference this review. Please include further details regarding your shopping experience/issue

Thumbnail of user booniemanl
1 review
0 helpful votes
  • Send Message
June 20th, 2023
Verified purchase
• Updated review

Got all I ordered. Could not get an OEM air filter. Hey had a K&N. It was nearly 3 time the cost, but I have had K&N on other machines, incl. The Powerstroke I have now, so I went with that. These are parts to do a major service: eng. Oil, final drive oil, coolant, plugs, timing belts. Some of these I got elsewhere, like the belts, but I should be good to go, when I actually get to it!

Reason I chose this business:

I buy lots from here and Cycle Gear.

No problems yet
June 10th, 2023
Verified site experience
• Previous review

No problems yet. Will see how delivery goes!

Reason I chose this business:

I buy lots from here and Cycle Gear.

Thumbnail of user jaredf162
1 review
0 helpful votes
  • Send Message
October 27th, 2023
Verified purchase

I read reviews about these gloves being bulky and stiff. Here is my impression after my first ride in them lasting about 20 minutes. It was also wet and about 40F.
First grab of the bars with them on felt bulky and stiff and I was afraid I'd made a mistake purchasing them. By the first stop light, the bulk wasn't acceptable. (If you want warm non-heated gloves expect some bulk.) If I was going to spend serious time on the bike with these, I'd adjust my front brake lever outward.
The stiffness of the glove started to noticeable fade as I pulled back into my driveway. A bit more break-in time and I'm sure they will be great.

Reason I chose this business:

Wide selection, fair prices, usually wide range of reviews on a product.

Thumbnail of user jakef222
1 review
0 helpful votes
  • Send Message
June 27th, 2023
Verified purchase

Whole experience was average at best. The website is amazing for finding a little bit of everything and trusted. The prices are average or below average value and the shipping was quite terrible and slow compared to other large online retailers.

Reason I chose this business:

Product Catalog

Thumbnail of user romeop31
1 review
0 helpful votes
  • Send Message
October 23rd, 2023
Verified purchase

I would like to thank Revzilla for providing great customer service! Had an issue with the delivery address being entered wrong on my behalf.I called the customer service number and the call was answered by a customer service representative and I was provided with courteous and prompt service. The correction was made and it took no time at all. I was pleasantly surprised.

Reason I chose this business:

Product, Service and competitive pricing

Service
Thumbnail of user danielaa111
1 review
0 helpful votes
  • Send Message
October 9th, 2023
Verified purchase

I noticed different reviewers that stated the parts I ordered fit their bike, and some others who said it didn't fit their bike. So I'm hoping it'll fit mine. I also found it weird that they shipped the mirrors separately, but I did receive everything in time.

Reason I chose this business:

Variety, prices and availability

Thumbnail of user johnb12848
1 review
0 helpful votes
  • Send Message
April 18th, 2024
Verified purchase

Done the way it should be. You know you will be taken care of. Thanks

Quality
Thumbnail of user anitaw117
2 reviews
0 helpful votes
  • Send Message
August 10th, 2023
Verified purchase

I've purchased a few things through RevZilla and have great luck and/or great customer service when I wasn't satisfied with the product. The product reviews have helped me research parts for my bike as well as other accessories conducive for motorcycle riding. I would definitely purchase from RevZilla again.

Helpful, understanding, knowledgable

Reason I chose this business:

Lots of product availability - decent prices

Service
Thumbnail of user sharonn1058
1 review
0 helpful votes
  • Send Message
April 27th, 2023
Verified purchase

I ordered the Givi tank lock bag as my second choice for a tank lock bag. I am pleased with the bag. The parts work well together and it was easy to mount the tank lock on my bike. My handlebars will likely hit the bag on an extreme turn, but I have pull back risers to bring the bars in closer to me. I may play with the adjustment at some point, but I doubt this will be a problem with regular riding.

Reason I chose this business:

Nobody had the tank bag I wanted, but you had my second choice.

Thumbnail of user jgl5
JG
1 review
0 helpful votes
  • Send Message
February 13th, 2024
Verified purchase

I was looking for thinner Shoei Neotec cheek pads and I could only find them on RevZilla. I had purchased the standard pads from another site, but they were giving me headaches. Thank you, RevZilla!

Reason I chose this business:

Had what I needed at a good price and free shipping.

Quality
Thumbnail of user finns14
1 review
0 helpful votes
  • Send Message
September 7th, 2023
Verified purchase

I ordered a product that I decided I wanted based on research, including RevZilla review videos, and feel pleased with it now that I have received it. The box that my jacket came in was extremely crumpled and had holes ripped in it in a bunch of places way past the point of normal shipping wear and tear. It looked like raccoons had tried (successfully) to eat their way into my box. Luckily, my jacket and its packaging inside were unscathed.

Reason I chose this business:

Ease of ordering and 15% off email sign up promo code.

Thumbnail of user daryls218
1 review
0 helpful votes
  • Send Message
August 11th, 2023
Verified purchase

All around good, only big issue the chain was not an exact fit. I had to cut 4 links off to make it fit and use my old master link because by time I realized it was to long I already installed the rivet style link.

Reason I chose this business:

Been buying parts from you guys for years.

Thumbnail of user markj2338
1 review
0 helpful votes
  • Send Message
November 10th, 2023
Verified purchase

Bought an anti-fog pinlock insert for my helmet. Price was good, shipping was quick and the product was the correct one. What more can you ask? I often find things on Revzilla that I can't find on other websites.

Thumbnail of user vinnies14
1 review
0 helpful votes
  • Send Message
May 22nd, 2023
Verified purchase

I ordered a 2 gal Giant Loop Armadillo bag through Revzilla. Revzilla emailed that I would receive an email indicating when it would be shipped. This email came AFTER the package arrived on my doorstep. Fortunately my neighbor saw the package and let me know before some porch thief found it before I did. Arriving on a Sunday also was unexpected.

I'm just hoping Revzilla and Giant Loop (it was shipped direct from GL) can coordinate better to keep customers better informed.

Reason I chose this business:

I’ve used Revzilla before and they have had good prices and I’ve had good shipping experiences.

Thumbnail of user davem1583
1 review
0 helpful votes
  • Send Message
June 12th, 2023
Verified purchase

I have shopped a few times with Revzilla. This time just like the others the order process was easy, the items were in stock and promptly shipped. I needed to make a return on one of my orders and Revzilla made making a return easy also.

I needed to make a return on one of my orders and Revzilla made making a return easy also.

Reason I chose this business:

Good selection and most items are in stock

Service
Thumbnail of user paulg2491
1 review
0 helpful votes
  • Send Message
April 4th, 2023
Verified purchase

The slipons came and were VERY easy to install on my 2019 Fat Boy 114. The sound is entirely subjective and they are definitely louder than stock. As a musician, I can tell you that there is more "mid-range" and a bit more lower end. As far as performance, too many people tell you they get more power but im sure its negligible. Also, they are thinner and shorter than stock.

Reason I chose this business:

Been a customer for years :)

Thumbnail of user johns14372
1 review
0 helpful votes
  • Send Message
October 11th, 2023
Verified purchase

I have always had great shopping experience with RevZilla. This review should reflect that. What is review is not about is tires that I purchased. I have purchased several times from RevZilla. I have never had a problem with with ordering or receiving products. I'm currently also shopping a new jacket and helmet. I've never purchased clothing from RevZilla before, hopefully that will be just as good of an experience.

Reason I chose this business:

I have purchased several times from RevZilla. I have never had a problem with with ordering or receiving products.

Thumbnail of user erikh247
2 reviews
0 helpful votes
  • Send Message
September 30th, 2023
Verified purchase

They always got what I want and/or need and then some. They aint never let me down. Cant currently shop here like I did in the past but that will change and I will spending more than I should once again.

Reason I chose this business:

Because they always got what I want and have never failed me

Thumbnail of user yandyf
1 review
0 helpful votes
  • Send Message
April 18th, 2024
Verified purchase

Easy shopping experience, fast delivery and perfect fit

Reason I chose this product:

Minimize wind resistance

Quality
Thumbnail of user conniec926
1 review
0 helpful votes
  • Send Message
April 18th, 2024
Verified purchase

Great! On-time too
Ordering was a breeze, went right through the first time!

Reason I chose this business:

Has all I needed

Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

How do I know I can trust these reviews about RevZilla?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about RevZilla?