• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

Write a Review

Overview

RevZilla has a rating of 4.7 stars from 8,570 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1605
  • Quality
    5581

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,665
Neutral
235
Negative
326

Instant Feedback

85,438 reviews

12
See all photos
How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,570)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (3215) shopping experience (1015) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user scotts3819
1 review
0 helpful votes
  • Send Message
September 29th, 2023
Verified purchase
• Updated review

I Order from Rev. Bc quick shipping with my location if in stock. Not the case this time, was in stock and took 5 days. I purchaced from dealer and returned part to Rev. No worries it has to happen again before I get sour.

Reason I chose this business:

Usually everything is great

Quick shippig/part n stock
September 10th, 2023
Verified site experience
• Previous review
Thumbnail of user mikep2163
1 review
0 helpful votes
  • Send Message
September 29th, 2023
Verified purchase

Needed a pin-lock shield for my helmet and I got online with the customer service expert and they found the product for my helmet. Ordered the part and it arrived quickly and in perfect condition. Works great!

Reason I chose this business:

RevZilla is great I bought my helmets, jackets, and gloves from them. Very happy with the products and the fact that their staff knows about the products. Great for motocycle lovers.

Thumbnail of user scottt1332
1 review
0 helpful votes
  • Send Message
November 23rd, 2023
Verified purchase
• Updated review

Got the jacket at a great price. The fitment was what I was hoping for. I'm currently at 218 and dropping. The 1xl is very snug which is what I was looking for as I continue my weight loss. The features of the jacket seem to be very nice, but I've not yet had a chance to wearing riding.

Reason I chose this business:

$550 jacket for $264!

Stuff on sale, cash back, great selection, and easy...
August 29th, 2023
Verified site experience
• Previous review

Stuff on sale, cash back, great selection, and easy ordering. We motorcyclists would be doomed without Revzilla.

Reason I chose this business:

The riding shoes are ones I've been want for sometime. Now they are on sale AND my size is available.

Always easy ordering from RevZilla :)
June 8th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I like RevZilla.

Thumbnail of user chrisa2009
1 review
0 helpful votes
  • Send Message
June 23rd, 2023
Verified purchase

Easy to use website and fast delivery. My local shop did not have in stock and didn't know when they were going to be getting items in RevZilla had everything in stock and fast delivery. Everything was a perfect fit would recommend to everyone!

Reason I chose this business:

Best prices

Thumbnail of user mauriciot36
1 review
0 helpful votes
  • Send Message
April 10th, 2024
Verified purchase

Great as usual, never had an issue in all my years as a Revzilla customer

Quality
Thumbnail of user esm3
ES
1 review
0 helpful votes
  • Send Message
March 15th, 2024
Verified purchase
• Updated review

I was looking for a phone mount for my motorcycle and the website said it would fit my bike but when I got the part in, I realized I needed a different mount from the one I put hased

Reason I chose this business:

Only place that sold what I wanted

Reason I chose this product:

Because rev sills said it would fit my bike

Quality
Easy to find what I needed
June 19th, 2023
Verified site experience
• Previous review
Reason I chose this business:

They had the best part for what I needed

Thumbnail of user jamesf2019
2 reviews
3 helpful votes
  • Send Message
March 21st, 2023
Verified purchase

I used to shop the Motorcycle Superstore but they were sold. That's when I shopped Revzilla. They have all the gear I need. It makes it even nicer when I can shop in person at their sister store, Cycle Gear. Revzilla does you right.

Thumbnail of user czj
CZ
2 reviews
0 helpful votes
  • Send Message
August 11th, 2023
Verified purchase
• Updated review

Ordering was easy, and shipping was fast. My order was gloves and 5 qts of oil. The oil was put in a plastic bag and placed in a box much bigger then the contents with no extra protection. The oil got banged around and one of them leaked. Thankfully I only needed 4.5 qts. The gloves shipped separate. Had they been in the same box, I would have been highly upset. I would have preferred slower lead times for shipping so someone would take the time to package the products properly.

Reason I chose this business:

Popular brands almost always in stock

Quick easy shopping
July 1st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Popular brands almost always in stock

Thumbnail of user lisai812
1 review
0 helpful votes
  • Send Message
April 4th, 2023
Verified purchase

Couldn't find the correct battery with the correct lugs at any of my local stores. As i always prefer to shop local. Battery stated instantly with no issues. Revzilla has taken care of me for years. Always great services and results. And i love their reviews. Especially Lenny. That's my boy.

Reason I chose this business:

Reliable, quick and fantastic user interface.

Thumbnail of user stevena1296
1 review
0 helpful votes
  • Send Message
October 22nd, 2023
Verified purchase

The experience was great, there was only a mistake in the order description, it said that a Jersey was sent in another order however it was another item, I contacted support using the chat, the girl clarified everything real quick

I loved how the girl solved my concerns in a couple of minutes

Reason I chose this business:

I love the videos on YouTube, the page UX is awesome and the price is good.

Service
Thumbnail of user nancyb3573
1 review
0 helpful votes
  • Send Message
July 29th, 2023
Verified purchase

Revzilla site is easy to navigate. I knew which boots I wanted, so that was easy. I was shopping for motorcycle socks. All that I have are at least 10 years old. I was looking for ladies socks that come in sizes. I found 3 pairs, pretty easily. With the detailed descriptions, it was fairly easy to make my choices. I have received everything. It all fits and I like everything.

Two of my items were not being delivered when they were supposed to be. In fact, tracking them gave me no information at all. So I sent an email to CS and got a fairly quick response. AND, my items were delivered that day.

Reason I chose this business:

I have shopped at Revzilla for several years. They have good options, the videos are pretty helpful, and returns are easy.

Service
Thumbnail of user chrisd2355
1 review
0 helpful votes
  • Send Message
October 22nd, 2023
Verified purchase

Faizel helped me pick out my Quad Lock needs. When I came back Ron helped order what I needed that wasn't in the store and then he and another person helped purchase product with a Gift Card. Item is working out well

Reason I chose this business:

Selection of gear and help in the store

Thumbnail of user stevea1872
1 review
0 helpful votes
  • Send Message
October 11th, 2023
Verified purchase
• Updated review

I ordered a pair of boots and a pair of pants. Both items arrived quickly. Unfortunately, the pants did not fit and had to be returned. The return and receipt of the credit was done so quickly... I was shocked. RevZilla is a terrific company, and I do not know how they could improve.

Reason I chose this business:

Have ordered from them before; have always been satisfied.

Service
Very Easy Transaction
July 22nd, 2023
Verified purchase
• Previous review

Easy to find exactly what I wanted. Ordering was very easy, and I couldn't believe how quickly I received my product.

Reason I chose this business:

I've ordered from RevZilla before and have always been satisfied with their service and the products they sell.

Thumbnail of user cesarm233
1 review
0 helpful votes
  • Send Message
August 3rd, 2023
Verified purchase

Sitejabber,

Thank you very much. Yes, I have received my order, but I had to return it because it didn't fit me. The size they sent me didn't correspond to my measurements. Do you know when I will receive the refund?

Sitejabber,

Thank you very much. Yes, I have received my order, but I had to return it because it didn't fit me. The size they sent me didn't correspond to my measurements. Do you know when I will receive the refund?

Thumbnail of user kennethc1233
1 review
0 helpful votes
  • Send Message
June 11th, 2023
Verified purchase

I ordered the New Halo Drystar jacket and never got any shipping information. I reached out to customer service and didn't hear back for about 3 days. Lucky customer service got back to me. Some things are out of our control, but a great response can change the out come. Thank you for caring about the customers concerns.

They contacted me, made me aware of a technical issue, gave me a credit and got my gear to me.

Reason I chose this business:

I have used RevZilla in the pass and was happy with the products and quick shipping.

Service
Thumbnail of user danielq494
1 review
0 helpful votes
  • Send Message
April 15th, 2024
Verified purchase

Had what I wanted, fair price, fast shipping.
Thanks for having what I needed!

Reason I chose this business:

Previous experience

Quality
Thumbnail of user katyy18
1 review
0 helpful votes
  • Send Message
September 11th, 2023
Verified purchase

I ordered a headset as a birthday present. I ordered it on a Friday night & we received it Tuesday Morning (Monday was labor day). Shipping was fast, arrived in perfect condition, and he loves it! Would recommend buying from here.

Thumbnail of user jorger600
1 review
0 helpful votes
  • Send Message
October 22nd, 2023
Verified purchase

I was asking about shipping info, nobody told me about shipping and tracking, My order arrived in time, but it was delivered in a hotel, so that is the reason and importance of knowing shipping info. Customer service online don´t help me anythinhg.

I ask about shipping and help to expedite, the answer was ships on the afternoon, and I cannot ask to expedite or tu asure shipping.

Reason I chose this business:

Price and avalability.

Service
Thumbnail of user zachk227
1 review
0 helpful votes
  • Send Message
June 2nd, 2023
Verified purchase
• Updated review

See title.
I ordered two pair of gloves so I could use the Revzilla dollars. I bought one pair and returned them for another pair. I paid the extra shipping costs for both the return and the rebuy. Unfortunately, I can only recommend that you don't buy gloves without seeing them and trying them on first. Too many variables regarding features and fit. I gave up.

Great, the team was very helpful with the first refund.
But....see title.

Service
Thanks...
April 10th, 2023
Verified site experience
• Previous review

Thanks...

Thumbnail of user paulad723
1 review
0 helpful votes
  • Send Message
October 5th, 2023
Verified purchase

When the item arrived it was not what my husband expected. I inquired about returning the item.
Their response was quick. I was given the instructions on how to return the item. I returned the item and then I received my refund.

Their response to me was immediate.
I returned the item and was refunded everything minus the delivery charge quickly.

Service
Thumbnail of user joelj245
1 review
0 helpful votes
  • Send Message
September 20th, 2023
Verified purchase

I ordered a set of tires. The rear tire arrived very quickly, within a couple of days of ordering, and the UPS tracking was spot on. The front tire arrived a few days later, and the UPS tracking was poor, giving me very little info on when to expect the delivery.

I contacted RevZilla when I couldn't get any info from UPS on the delivery of my front tire. The RevZilla customer service agent correctly informed me that UPS sometimes "misses" scanning items and I should wait a few more days. Sure enough, the front tire was delivered by UPS without much advanced notice.

Reason I chose this business:

Ease of ordering and price.

Service
Thumbnail of user kylem1091
1 review
0 helpful votes
  • Send Message
March 10th, 2024
Verified purchase

Only rode with the grips once. Really like them compared to stock. Flannel jacket is exactly what I was looking for even though it's a bit pricey

Quality
Thumbnail of user juanp680
1 review
0 helpful votes
  • Send Message
June 18th, 2023
Verified purchase
• Updated review

Not happy. I placed an order for multiple items with expedited shipping. One of the items was out of stock so they email me. No big deal but only half of my order was shipped. I followed up with an email inquiring about the balance of my order as it was time sensitive for an event I had. The balance of my order shipped ups ground, not expedited and I never received a response to my email. The lack of response was really telling.

Read my previous response

Reason I chose this business:

All of the product I ordered said ships within 24 hours…and they didnt

Service
Rock on, keep up the awesome selection and videos
May 9th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Product Videos

Thumbnail of user badhabith
2 reviews
0 helpful votes
  • Send Message
June 10th, 2023
Verified purchase

I received the correct tire I ordered however the windshield was incorrect even after speaking to a representative before I ordered it...but it was received back by your company which was a good thing but it didn't help me with replacing my windshield...

It was all done online ..

Reason I chose this business:

Prices were the lowest I found after searching online

Service
Thumbnail of user tylerc627
1 review
0 helpful votes
  • Send Message
May 22nd, 2023
Verified purchase

I got my exhaust for my ninja 650 but after ordering once and then being told it was out of stock. I then called next time i check and it was available and after confirming over the phone I ordered it again and received the exhaust. Long story short just call and make sure the part is available.

I was told the part was in stock over the cell phone and received the product.

Reason I chose this business:

They were the one of the only websites with my part in stock with a good price.

Service

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

How do I know I can trust these reviews about RevZilla?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about RevZilla?