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RevZilla has a rating of 4.7 stars from 8,570 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
85,440 reviews
Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.
I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.
This is a great helmet and fits better than the Bell helmet I had. I got this helmet for a commuter e-bike. I would like to see RevZilla make accessories for this helmet to allow for bike lights to be attached to it, GoPro, etc.
It was the only helmet I could find for my fat head and that was Hi Viz.
I ordered all the HOTWIRED heated gear and it works amazing. Very simple to use and very slick so your clothes will slide right over my order came within the time expected. I will definitely be shopping again with Revzilla.
I was trying to find me adapter to go to my bike to the heated gear, and even though the guy tried, we never found what I needed. I had to end up finding it on my own. I just feel like he was not educated enough to know what I was looking for or didn’t take the time to look it up. But he was super nice.
I did a 1800 Mile trip with this dual sport/adventure helmet in. It was by far the most comfortable iev tried out of all the adventure helmets. It's quite, buffering is minimal, and it fit my goggles nice and snug, I run leatt velocity 6.5. The venting was the only limitation with this helmet, but it's also a plus because it keeps the noise down on the road. I did about 400 mile of desert and the rest was road in about 85 degrees.
It was not as good as i expected. I had an issue with this same order few months ago due to shipped time it was not the expected and the product does not arrived at time. This time i placed the order with more time but the product arrived over time frame and at last minute. I almost lost the product again.
You need to improve delivery time and service
it was difficult to have a solved issue answer.
Market Place and video information
...And thankfully RevZilla's customer support understands that. The "perfect" boots I chose, weren't the perfect fit. And as much as I wanted to keep them, they just didn't work for me. The return policy is easy and efficient.
They continue to be my go to source for all my motorcycling needs.
Glad to find a match for my back tire. Looking forward to having a matched set.
Been to this site before
Had to buy a pair of riding gloves because some dirtbag decided to steal mine off my dashboard. I like those particular gloves so much, I bpight the same gloves again, from Revzilla, again. I've been buying motorcycle gear from Revzilla for over 15 years, and never had a problem with the products, their quality, nor shipping. I look at Revzilla as the Never had a problem with Revzilla, as "Amazon for motorcycle gear". It's pretty much been a one-stop-shop for everything I ever needed, from helmets, to boots, jackets, gloves, rain gear, etc. And any time there was a hiccup with an order, they were right on it...
I ordered a saddlemen step up seat for my Harley sportster and received it within 3 days. The seat was very well packaged and in amazing condition. Not even a dent in the box. Very easy to install and so far very happy with my purchase.
I trust your brand and products.
I ordered a helmet that showed in stock and it took 5 days to get shipped. Apparently it wasn't in stock when shown in stock. Bought a new bike and couldn't ride it because my helmet didn't show up in time. Now I gotta wait til I get back home next time to ride it because it took a week to get a helmet I could have went to a motorsports shop local and paid more to have same day. Website needs updated so people don't get screwed like I did. Pretty much made me not wanna buy from here again.
I bought from here before and never really had issues until this purchase
Hello Wesley, we apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue. We will get this to leadership to look into further.
I had an issue with my order missing parts. I was sent a replacement right away which was also missing the same parts, The product description was probably at fault for stating that hardware would be included. I was refunded the cost of purchasing the hardware and given additional Zilla cash for my inconvenience. Very satisfied with the outcome.
Representative was exceptional and followed up by email to ensure everything was fine.
Price and product availability.
Whenever I have needed help you can get a real person, quality advice and assistance. Love buying from RevZilla.
As usual, my order arrived quickly and was exactly as pictured.
I needed to replace the battery on my Honda CRF250L and RevZilla had just what I needed. Great products and easy ordering
Past experience
I have purchased several thing through Revzilla and ezchbtime the experience is great. Returns are no problem either as I have purchased wrong sized items also. I love Revzilla and will continue to shop for my motorcycle needs through them.
Fast and easy. Service. The item described as what I received. I have bought from them in the past.Have always had a good experience
Purchased a helmet and I used the size chart to determine the correct size. However, it turned out to be too small so I had to return it. The process was quick and easy. Only complaint was it took too long to receive the helmet. The return was quick and simple.
I have purchased other items from RevZilla and had great experiences.
Jumped on looking for tires for a VROD and they had everything I was looking for. Better than most places I shop and free delivery to boot! Good to see that things haven't changed over the years. Still my go to place for Tires and Helmets!
Reliable! Promised free shipping and got my tires within 4 days of my order.
I purchased a premium Schuberth helmet. When I received it, the outside shipping box was alright, but the helmet box was not closed and actually ripped. The helmet appeared alright at first, but then I found a very loose air vent control that made noise in the wind. Revzilla resolved the issue by sending me a NEW helmet in perfect condition (And the box it came in was new and unopened), but I should never have been sent the original "Used/defective" helmet in the first place.
When I called to complain about the issue, at first I was told I would need to contact Schuberth. I objected to this and explained the helmet was defective out of the open and ripped box. The agent then agreed to send me a NEW helmet once they received the defective helmet.
Selection and fair prices.
Tip for consumers:
Revzilla’s shipping department needs better quality control - at least close the product boxes before items are shipped.
Products used:
Schuberth C5 helmet
Hi Keith,
We are sorry you had a bad experience with a product, but are very glad to hear our Customer Service Representative was able to assist you and send out a new replacement. Please reconsider your star rating based on the quality of the service provided!
We've passed on your feedback in regards to product packaging. Please reach out to cs@revzilla.com, give us a call at 877-792-9455 or chat in by going to revzilla.com/customer-service if you have any other questions or comments.
Order servo buddy said would ship in 4-6 business days waited 7 businessdays not shipped then said would ship 4 days more not happy ordered from sport bike track gear and he guaranteed it to ship with in 24 hrs
I ordered an uncommon size front tire for my Valkyrie and was anticipating it might take a month or longer for it to arrive - and it arrived in a week! The tire was well within an acceptable date of manufacture - I was favorably impressed!
I spoke with a CSR who, in comparison to other online suppliers, answered my question re: the tire age better than his competition. Time will tell as to if the tire I receive is in fact, recently maufactured and not aged out!
I ordered the Tail Tidy kit for my bike and it was very easy to install and changed the look of my bike from the bulky plastic to the more clean simple look. Looks great and i love the look of the rear of the bike.
Good prices amd availability plus quick shipping.
I bought a gift certificate for a Christmas gift. After receiving confirmation, I realized that I had bought this certificate naming myself as recipient AND buyer. I called RevZilla's customer service department and a very nice, helpful gentleman went to the trouble to check with his team and supervisor and subsequently was able to correct MY error. RevZilla then sent me a physical card with the correct information and I was then able to gift it to the intended recipient!
The recipient buys from RevZilla for things he wants for his motorcycle and rides.
Site was easy to navigate and the transaction was super easy.
Past purchases were a good experience.
I find you have the best products at the best prices and I have used your customer service before and your chat service and you guys are great! You are very knowledgeable and helpful and I much appreciate that! Thank you!
My husband needs another motorcycle helmet and I would never go anywhere but Reveille!
Gain trust and grow your business with customer reviews.
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.
At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.
For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.
You are more than welcome to return the helmet if it is not acceptable. We do offer a 90 day return policy.