• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,571 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1606
  • Quality
    5582

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,663
Neutral
235
Negative
326

Instant Feedback

85,448 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,571)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user lindar3532
1 review
0 helpful votes
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December 6th, 2023
Verified purchase

Must be the sun and wind in FLA. Just over 3 months old and had torn in several areas. I have pictures if interested. So, be warned - you may only get a few months use out of it.

Reason I chose this business:

Great fit for our scooter

Thumbnail of user marial2713
1 review
0 helpful votes
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November 28th, 2023
Verified purchase

Everything went well my brother picked out the Shoes he wanted we ordered them. I paid for them. They were delivered to my house Great and easy Christmas gift

Reason I chose this business:

To buy my brother a Christmas present.

Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We’re sorry to hear your shopping experience wasn’t superb. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com

Thumbnail of user davidw7537
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

RevZilla is a go to place to find nearly anything motorcycle related. I am pleased with the selection and quality. Easy to shop. Quick delivery.

Reason I chose this business:

An easy first step for shopping.

Reason I chose this product:

I chose products that I wish to have.

Quality
Thumbnail of user redv12
Red
1 review
0 helpful votes
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December 15th, 2023
Verified purchase

Bought this not knowing that there is no adjustment for viewing angles while operating motorcycle. Bought on Similar for 75% less that works perfectly.
Don't waste your hard earned money.

Reason I chose this business:

Found online

Tip for consumers:
Save your money

Products used:
Cell phone mount from TEMU

Value
Shipping
Returns
Quality
Thumbnail of user milesg44
2 reviews
0 helpful votes
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April 8th, 2024
Verified purchase
• Updated review

The best selection, and prices super fast shipping.

Quality
Best selection and prices
February 2nd, 2024
Verified site experience
• Previous review
Reason I chose this business:

A Closeout deal on Dainese gloves can't be beat.

Best selection great prices
April 25th, 2023
Verified site experience
• Previous review
Thumbnail of user jays1778
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

It's a website that sells all things motorcycle. Fairly easy to navigate, shop, compare, etc... 🤷🏼‍

They were great and helped me resolve my return and fix my problem.

Reason I chose this business:

They had the product I wanted to order

Reason I chose this product:

I liked the look of it

Service
Quality
Thumbnail of user alexb2058
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Good, comprehensive, quick site. Love the products!

Reason I chose this business:

Recommended by motorcycle friend

Quality
Thumbnail of user jeffreyh1710
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Great selection and easy the free shipping was nice.

Reason I chose this business:

Free shipping.

Quality
Thumbnail of user michaelp6897
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Took a little longer than expected but everything was in good condition and fit well.

Service
Quality
Thumbnail of user richardm5577
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Helmet has some unique features. Priced well below most brands. Delivery came a day early.

Reason I chose this business:

Fair prices and prompt shipment & delivery.

Reason I chose this product:

I like my first 3/4 BILT helmet purchase, very easy on & off compared to my old full face type.
Great for short trips around town. The only problem is excessive wind noise above 50mph.
This new model is a 3/4+ style with an attached flip up shield. It also has air vents and a novel
Flip down sun shield behind the large clear shield. I do wish the chin strap was an inch or two longer.

Quality
Thumbnail of user ryanj803
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Excellent! Fast shipping and great product! RevZilla never disappoints!

Reason I chose this business:

Great company!

Quality
Thumbnail of user yulissaj1
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Love ordering from here. The quality of what I ordered was great.

Quality
Thumbnail of user jamesc7604
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Good service, had what i needed and received it right away.

Quality
Thumbnail of user chrisw3006
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Got exactly what I needed, delivered fast, and at a great price!

Quality
Thumbnail of user jeremyp240
2 reviews
0 helpful votes
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April 8th, 2024
Verified purchase

Awesome helmet and the price was great! I have waited quite a while to get one of these

Reason I chose this product:

I always use Bell

Quality
Thumbnail of user michaell6845
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Great experience will definitely buy again. I have made 4 different purchases so far

Reason I chose this business:

The products te navigation through the site and your parts were correct for my bike

Reason I chose this product:

I like them

Quality
Thumbnail of user krystav8
1 review
0 helpful votes
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April 7th, 2024
Verified purchase
• Updated review

Fast and excellent service, as always. Thank you guys for being awesome!

Quality
Super easy
January 20th, 2024
Verified site experience
• Previous review
Reason I chose this business:

They’re the best

Very easy and enjoyable
September 15th, 2023
Verified site experience
• Previous review
Thumbnail of user zayb1
1 review
0 helpful votes
  • Send Message
April 7th, 2024
Verified purchase
• Updated review

It was easy and user friendly. I'm very pleased with my experience.

Reason I chose this business:

I've used RevZilla in the past with no problems.

Quality
My experience was good and easy
September 27th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I have used it in the past with no issues.

Simple and easy
September 24th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I have used it in the past.

Hassel Free
May 13th, 2023
Verified purchase
• Previous review

These riding shoes are great. The ordering online was simple and hassel free.

Reason I chose this business:

I like their products I purchased in the past.

Thumbnail of user jakew366
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Love the items. Will go well with my ditch lights and light bar setup.

Quality
Thumbnail of user timw1040
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

I ordered a Puig windshield for my Versys 1000. It was delivered the next day and was exactly as described on your website. The supplied instructions and installation kit made the job easy and the end result was perfect.

Reason I chose this business:

Product availability and RevZilla's reputation.

Thumbnail of user zaymanv
1 review
0 helpful votes
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November 3rd, 2023
Verified purchase

Ultimately, the replacement battery was received and I was able to execute my warranty, however, it was a long and painful process. I was never able to get anyone either on the phone or via email to list out exactly what would be required on my end to exercise the warranty, and so it led out to Long unnecessary process where every time I would complete one thing I would be asked to do something different when I could've saved everyone a lot of time and a lot of energy and I just been provided with all of the information on day one like I had request

Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience. We are always looking to improve our customers' shopping experience and are committed to providing our riders with the best customer service.

Thumbnail of user donavanm12
1 review
0 helpful votes
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December 5th, 2023
Verified purchase

Orders a set of Avon grips they where very comfortable an easy to an install an shipping was fast product arrived before the estimated time will do business in the future

Reason I chose this business:

Great price an product

Thumbnail of user markm6222
1 review
0 helpful votes
  • Send Message
March 28th, 2024
Verified purchase

This is the second shield I have ordered - it was fast and easy to use the site.

Reason I chose this business:

I used RevZilla in the past and they have quality products at reasonable prices.

Quality
Thumbnail of user brandonl843
1 review
0 helpful votes
  • Send Message
April 7th, 2024
Verified purchase

Ordered it Saturday and it was here Wednesday. Happy they shipped it quick

Reason I chose this business:

Heard good things from work

Reason I chose this product:

Been researching it

Quality
Thumbnail of user mikec2769
2 reviews
0 helpful votes
  • Send Message
September 23rd, 2023
Verified purchase
• Updated review

Jojo was very helpful. I love the helmet but I really need my ears to stay where they are! After reading the specs on the info provided by Revzilla- I found that this particular helmet shell is made in only three sizes. There is no difference in the XL, XL2, and XL3. I also discovered that the detachable pads are only a tiny bit smaller from the XL to the 2XL. If you have a sizing issue- remove the detachable pads and try on the helmet. You may find, as I did, that this helmet cannot fit even without the side pads.

Jojo was great. She tried her best to help fix this issue. Unfortunately- this helmet fit runs extremely small. I have no problem with Revzilla or Jojo. Revzilla tries to help with all the helmets that they sell but, in my opinion, they cannot possibly check each helmet for sizing. I did utilize Revzilla’s sizing chart concerning fit. They try, but, in this case- it did not work. By the way- my hat size is 7 1/8 so if the customer’s hat size is the same, there may be fit issues.

Reason I chose this business:

I’ve bought a lot of gear from Revzilla and this is the first time that I had to ask for help. Hopefully, this will fix the issue. After receiving the replacement pads, I discovered that it made no difference in the difficulty of getting the helmet on my head. After reading the size description- I discovered that no matter which size helmet I ordered- the shell alone is still too tight.

Service
Jojo was very helpful
August 14th, 2023
Verified site experience
• Previous review

Jojo was very helpful. I love the helmet but I really need my ears to stay where they are!

Reason I chose this business:

I’ve bought a lot of gear from Revzilla and this is the first time that I had to ask for help. Hopefully, this will fix the issue.

I buy quite a bit of stuff here
July 10th, 2023
Verified site experience
• Previous review

I buy quite a bit of stuff here- great service, great selection.

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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