• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1606
  • Quality
    5582

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,664
Neutral
235
Negative
326

Instant Feedback

85,452 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,572)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user johnr6286
2 reviews
0 helpful votes
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April 3rd, 2024
Verified purchase
• Updated review

Price was good. Delivery was quick and when promised.

Reason I chose this business:

You had the merchandise in stock.

Reason I chose this product:

I needed them

Quality
All went well
June 4th, 2023
Verified site experience
• Previous review
Thumbnail of user stephenm3157
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

Super easy and fast with the package arriving days after the order was placed

Reason I chose this business:

Firts to have the product

Quality
Thumbnail of user ozr9
1 review
0 helpful votes
  • Send Message
April 4th, 2024
Verified purchase

I got what I ordered. As I should.
I received it the next day.

Reason I chose this business:

They had what I needed.

Reason I chose this product:

It's what I needed.

Quality
Thumbnail of user ricardoc431
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

Very comfortable, nice finish! Doesn't feel hot up to 90-95 F. Would definitely buy it again. Looking forward to trying the goretex capabilities on this

Reason I chose this business:

Fast delivery, good prices, vast array of products

Thumbnail of user benj646
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

Great company to order from. Excellent products. Only complaint would be slow shipping on products. I've ordered three different times, usually takes over one week to receive items

Reason I chose this business:

Good reputation and YouTube reviews of items and fair pricing

Thumbnail of user annalisak7
Anna-Lisa K.
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Easy to shop on website, checkout and ship. Item ordered was received.

Reason I chose this business:

Quality products

Reason I chose this product:

Sturdy and well reviewed

Quality
Thumbnail of user grantm318
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Easy to find the part and install it. Good quality.

Reason I chose this business:

Came up on google and a friend recommended it.

Quality
Thumbnail of user daver1226
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Fast shipping easy to use good quality right price

Reason I chose this business:

Cheaper price

Quality
Thumbnail of user henryg692
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

I have no complaints, great experience so far. Thank you.

Quality
Thumbnail of user adamb2089
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

My orders from Revzilla never disappoint. Easy and on time like always!

Reason I chose this business:

They’re the Amazon of bike gear I suppose.

Quality
Thumbnail of user sohop
1 review
0 helpful votes
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February 21st, 2024
Verified purchase

First time shopping from Revzilla. So far so good. Just ordered my first helmet. Will see if the shipping process is just as flawless.

Reason I chose this business:

Revzilla offered a better first time order discount than the other site I was looking at for the same helmet.

Quality
Thumbnail of user adriani63
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

Great! Perfect and Fluid Communication, in customer service helped me easily and quickly.

Service
Quality
Thumbnail of user cameronm396
1 review
0 helpful votes
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August 6th, 2023
Verified purchase

When I went to order the package everything was fast and easy, shipped right away, but took lower then expected because when it shipped apparently my apartment number wasn't added to the label even though on my order I placed it was correct and on there. Called USPS and handled it myself

Reason I chose this business:

I typically use RevZilla for the ease of ordering and stock

Thumbnail of user williamw4107
1 review
0 helpful votes
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September 10th, 2023
Verified purchase

Didn't waste my time on shipping got it out right away, products work as it should, nice fitment no issues with that. Spools coming hand to service the chain and Other components

Reason I chose this business:

Because all of my other friends use rev Zilla

Thumbnail of user davidc9199
2 reviews
0 helpful votes
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February 23rd, 2024
Verified purchase

After a quick comparison of the features and specs of different batteries, it was a quick process through checkout.

Reason I chose this business:

LIKE THE PODCAST

Quality
Thumbnail of user gordonb411
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

Ordered this to fit a 2020 Polaris razor 900 trail fox edition everything fit perfectly easy install 20 minutes fast shipping great communication thank you will purchase from again

Just to confirm the top part fit before I ordered it online very professional help thank you

Reason I chose this business:

I just did a Google search for that part

Service
Thumbnail of user shauna93
1 review
0 helpful votes
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September 30th, 2023
Verified purchase

I will be using a different site for ordering. Your lead abs shipping times are not even close to what you say on the site. My last 4 orders have been delayed.

Charging for over night shipping. Was lucky to see the order in a week.

Thumbnail of user ardavank1
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

First time ordering after many many years. Still a solid experience.

Service
Quality
Thumbnail of user jareds629
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

I ordered a helmet I couldn't find in stick anywhere else it arrived 2 days later

Reason I chose this business:

Availability and customer service

Reason I chose this product:

Good reviews and I thought it looked cool and we all know that's the important part

Quality
Thumbnail of user scottm3783
1 review
0 helpful votes
  • Send Message
April 3rd, 2024
Verified purchase

Order can quick and easy to order product as described

Reason I chose this product:

Already knew what I wanted

Quality
Thumbnail of user jerrym1291
1 review
0 helpful votes
  • Send Message
September 19th, 2023
Verified purchase
• Updated review

Military discount verification process crashes. Also, 15% for signing up for email didn't work.

*** RevZilla reached out and provided discount in form of account credit. Thank you!

Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

You are welcome, Jerry, Thank you for your service. We are happy to correct an issue when our customers have one.

Military discount verification process crashes
October 16th, 2023
Verified site experience
• Previous review

Military discount verification process crashes. Also, 15% for signing up for email didn't work.

* RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user kylem964
1 review
0 helpful votes
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July 28th, 2023
Verified purchase

The product was as described and appears well made with quality materials. Easy installation, minimal vibration, great field of view. Super fast shipping, great all-round shopping experience.

Reason I chose this business:

Reliability, reviews, selection

Thumbnail of user jeffu419
1 review
0 helpful votes
  • Send Message
July 25th, 2023
Verified purchase

Quick, easy and informative on product selection. Comparing several different brands with the feedback from prior purchasers was excellent. Delivery time was much better than expected.

Reason I chose this business:

Recommended by a friend for product selection, availability and price.

Thumbnail of user carlr631
1 review
0 helpful votes
  • Send Message
July 21st, 2023
Verified purchase

The purchase went well. The item was dispatched within a couple of days. It arrived in Australia in good time then took three weeks to reach me. Australian Post is not known for its prompt service.

Reason I chose this business:

I chose RevZeilla for your low prices.

Thumbnail of user jk1009
2 reviews
0 helpful votes
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March 17th, 2024
Verified purchase

Sleeves are very short, body is rather small.
I'm usually 2xl and ordered 5xl,fits OK but no way I could use thumb holes

Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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