• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1606
  • Quality
    5583

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,665
Neutral
235
Negative
326

Instant Feedback

85,460 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,573)

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Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user andyl569
1 review
0 helpful votes
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September 19th, 2023
Verified purchase
• Updated review

Great, easy to sort thru options.
Product delivered fast!
Battery was excellent, had enough power to start 3 bigger bikes that had been stored for 5 years!

Reason I chose this business:

Ease of ordering

Great website!
May 17th, 2023
Verified site experience
• Previous review
Thumbnail of user raymondl697
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

Revzilla has all equipment and gear you need to ride. Ton of options and price matching if you find it cheaper elsewhere.

Reason I chose this business:

Cash back is good feature.

Reason I chose this product:

My previous helmet needed replaced.

Quality
Thumbnail of user markok49
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

Ordered inner tubes, one was poor quality and developed a rip at the moment it was inflated

Quality
Thumbnail of user francesg451
1 review
0 helpful votes
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April 18th, 2023
Verified purchase

I love the videos of your recommended items. They are helpful. There were a few different models of hand guards and seeing the reviews allowed me to choose the one that fit my needs best.

Reason I chose this business:

Email reminder

Thumbnail of user toddm945
1 review
0 helpful votes
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June 13th, 2023
Verified purchase

I had ordered my parts about a 10 days before needing them and it took about 11 days to get them. Also, either be nice if they automatically priced matched their partners like JP cycle.

Thumbnail of user bigjoer
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

Don't let picture fool you. This is A CV style drive shaft (complete) not universal. Performs amazing. Better than oem with no vibration. Is a little tight on install, which you can appreciate.

Could not tell me weather it was a complete shaft or just rear as the description falsely states. Whoever takes care of these things has work to do. Other than that A+ for revzilla

Service
Thumbnail of user blacka10
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

RevZilla is my go to spot! They make the online shopping experience as easy as it gets and along with their tremendous return policy you cannot go wrong!

Reason I chose this business:

Visited brick and mortar store at the Navy Yard location but unfortunately the item I was seeking wasn’t “In Stock” physically.

Thumbnail of user thomasv939
1 review
0 helpful votes
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June 11th, 2023
Verified purchase

Got to my place on the first day of the estimated range. Packaged with care, there is no way it could break or get a scratch with how much protection they gave the shipping.

Reason I chose this business:

Known you from youtube for around 4 years so I know your reliable

Thumbnail of user terryn411
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

Ordered these and they were delivered promptly and in great shape, would highly recommend them to anyone not looking to spend a fortune on riding clothes and get some quality at the same time!

Thumbnail of user altwiesjohnr
2 reviews
0 helpful votes
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May 1st, 2023
Verified purchase

Fast shipping. Easy returns on an earlier purchase from this site. Prices seem a little higher than other sites. But with this site you have full peace of mind about shipping, customer service, etc.

Thumbnail of user mattr402
2 reviews
3 helpful votes
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November 13th, 2023
Verified purchase

Easy to navigate site, all the gear and parts I want, and shipping was prompt and quick. Man my neighbors sure are pissed about this new vance and hines exhaust system I got on my bike, she loud...

Reason I chose this business:

Trustworthy and reliable

Thumbnail of user oliviac578
1 review
0 helpful votes
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October 3rd, 2023
Verified purchase

I'm riding my motorcycle more since moving to a warmer climate. I wanted more protection if something happens while riding. These are great! They fit well.

Reason I chose this business:

Just looking around the website for women’s motorcycle pants.

Thumbnail of user chuckm360
1 review
0 helpful votes
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February 23rd, 2024
Verified purchase

Matched others sale price, received quickly and in perfect condition. Fits bike perfectly. Five stars!

Quality
Thumbnail of user marcom438
1 review
0 helpful votes
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February 22nd, 2024
Verified purchase

Revzilla has a wide range of motorcycle accessories and makes it easy to find/purchase what I'm looking for.

Reason I chose this business:

Price, availability.

Reason I chose this product:

The QuadLock system includes a vibration damper function to protect my phone's camera.

Quality
Thumbnail of user dans2363
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

Easy to order, came quickly as it was in stock. Sucks that I dropped my helmet right before I rode with it on for the first time so there is now a scratch on the chrome visor. Sad Face.

Reason I chose this business:

Easy to order from and always a wide selection.

Thumbnail of user loudellap
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

Great selection and descriptions of products
Makes choosing what you need simple.
Easy to navigate the page and make purchases. Packages arrived on time and unscathed.
2.

Reason I chose this business:

Family friend

Thumbnail of user michaelt4627
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

Transaction was easy and product was as described and of good quality.Very pleased.

Reason I chose this business:

Have used before

Quality
Thumbnail of user jimr1468
1 review
0 helpful votes
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September 14th, 2023
Verified purchase

Ordered the HJC RPHA 71 helmet and received it on the projected delivery date. The helmet was very nice however it was just too small. Returned helmet and will purchase the same helmet in the next bigger size.

Asked about return process. Customer service representative reviewed the process with me and sent me an email with a return authorization. I repackaged the helmet per the return guidelines and shipped it back using their prepaid shipping label. The helmet was received the next day and the return was processed and my money refunded. Very happy with Revzilla’s return process.

Reason I chose this business:

I always have good shopping experiences with RevZilla, so I will continue to use them for the majority of my motorcycle related purchases.

Service
Thumbnail of user jeffreyc1629
2 reviews
0 helpful votes
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March 29th, 2024
Verified purchase

Needed to order stuff and it showed up quickly and was exactly as expected.

Reason I chose this business:

OEM parts for my bike.

Reason I chose this product:

OEM specific products.

Quality
Thumbnail of user josueo21
1 review
0 helpful votes
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July 31st, 2023
Verified purchase

Was very pleased on how easy and informative everything on the website was while looking for a new helmet. Had no trouble at all, other than personal preference, choosing what helmet to buy

Reason I chose this business:

Looking through many websites and RevZilla was the only one that stayed informative for each item

Thumbnail of user erikd10
2 reviews
1 helpful vote
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October 16th, 2023
Verified purchase

Ordered tires on a Friday afternoon that not in stock anywhere in town and they were delivered Saturday afternoon. Definitely pays to have the free 2 day shipping with the membership.

Thumbnail of user marka3086
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

I have known about the company for a long time. I purchased a helmet and it did not fit me correctly. Package was left out in the rain. I had no control over that so packaging got wet was concerned on the return that it might be an issue. I am happy to say it was not, the return process was quick shipped on a Monday in my account on Thursday no issue with wet package. They have gained a customer for life and although I did not end up owning a helmet from them, I will be looking at them first when I make a decision to try again, this company stands behind his products, and I would be more than willing to purchase from them. Again, thank you for the professionalism and ease of purchase and return. And as a former United States, Marine, the military discount is much appreciated, even received it on a clearance item or closeout item as they listed. Semper Fi. When making purchases these days, there are many choices, and they can all be very overwhelming. Give these guys a chance, I assure you, you will not be disappointed.

On the customer service end when asking a question I cannot make a judgment on one call to them, but I will say is the gentleman on the other end did not seem to be very engaging. This is not the companies fault. I feel it is the employee maybe he was having a bad day we all do once in a while.

Service
Thumbnail of user justinw1233
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

Part was exactly what I needed and matched perfectly. Price was as good as any place else

Reason I chose this business:

Previous purchases made

Quality
Thumbnail of user jasonn828
1 review
0 helpful votes
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June 13th, 2023
Verified purchase

Got a small size and it fits perfect a little tight but as it breaks in it will fit like a dream! My head size is 56cm. Had a bell trace star flex and it had bad pressure points on the top of my head and when I put the Shoei on… GAME CHANGER, it's the Cadillac
Of helmets! Great quality. Cuts through the wind no problem and the wind noise is not noticeable with headphones in, giving it is a race helmet so I expected a bit of wind noise but was surprised at how quiet it really is. Love it!

Reason I chose this business:

Trust worthy site, fast shipping and quality handling.

Thumbnail of user matth951
1 review
0 helpful votes
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June 1st, 2023
Verified purchase

I was initially sceptical of buying riding boots online, but RevZilla really delivered. We purchased a pair of men's TCX Blend 2 WP and a pair of women's TCX Blend WP and they fit just like the sizing chart said. They were also delivered surprisingly fast. Very happy with the purchase and have enjoyed the boots so far!

Reason I chose this business:

I've had a good track record ordering from RevZilla and the selection of products can't be beat. It's the Amazon of motorcycle gear.

Service

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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