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RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
85,483 reviews
Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.
I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.
Givi removable case should have a handle in the first place. Not Revzilla's fault.
Always check Revzilla first.
Had case, needed handle.
Very informative site, and extremely easy to use, really like the YouTube video feature…genius.
Really enjoy the choices and ease of use of the site.
Nice experience. Fast shipping and well packaged. I'm happy with Revzilla.
Easy peasy!
Ordered a product on a Thursday evening with the hope that it would be fulfilled Friday and shipped that day. When selecting a shipping service I choose "next day" with the assumption that it would be delivered Saturday, time was a crucial factor hence why I paid the extra money when selecting the shipping service. I got a shipping confirmation on Friday and was stoked until I viewed the tracking info and it showed expected delivery on Monday. So I feel a bit mislead that it wasn't a true next day delivery and there's no clear information stating deliveries wouldn't happen on Saturday.
Or perhaps the label was created Friday but it really didn't hit the mail stream until Saturday? If this were the case seems a bit misleading if you're gonna send out tracking info but not send out the item that day… Either way I wouldn't spend your money on the next day delivery option of timing is critical.
I choose Revzilla because of the next day delivery option so I'll probably do more research before pulling the trigger next time.
The option for next day delivery :(
Great! So far great! It was easy to order and I got my products quickly!
Revzilla is a great company with great products, and easy to order any time of the day or night from!
Easy to place order, so happy to see that they were OEM (it was o rings for motorcycle fuel injectors and the two were orange like the fuel injector itself, like the original ones!
The Bluetooth was easy to set up and seems to work well. My use is strictly for use with Waze. Seems pretty loud but have not tried on bike yet.
Used before
Used before
Excellent service, great products. My only issue was that the cheek pad were out of stock and it took so long to get them in stock.
Previous purchase experience
Revzilla has a huge presence in the motorcycling community. They have a large selection of products, fast shipping and easily reachable customer service reps. From my perspective, they are a leader in the motorcycle products space, at least in the US. However, they 100% filter their reviews. I wrote a few honest ones on products that weren't great (2-3 stars) that were never posted on their site. If they did that to me, they do that to others. In fact other reviews here have confirmed the same.
Also, they don't let you update earlier reviews so can't come back later and provide updates after longer product use. And they don't let you do another review if you already did one for the same product. Finally, their return process/policies aren't great. I have a few examples but the best one is when I was asked to take photos of a product that I was trying to return well within 30 days of purchase. This was for a product that came defective. Even if I used it, which I didn't, shouldn't I be able to return a defective product no questions asked?
I believe I just lost out on a $200+ order.
Ordered a helmet on Saturday, but due to using PayPal, my shipping address was changed unknowingly. Website said costumer service hours were 9-5 Monday through Friday, so I waited till 9am on Monday to call. I also sent an email immediately after the order was placed asked for correction of the address.
I waited untill monday and Called first thing and was ensured by the first employee it would be retrieved once delivered.
After calling back today for an update, I was told I should have called Saturday (despite the website saying it was closed,) and that it all depends on the person at my old address desides to send it back, if im going to get a refund or not.
So after hearing two different things from two different employees, having my shipping addressed changed because of payment method, and then being told in a ver snarky way, that I "should have called anyways" despite the hours saying closed, I think I've lost out on a helmet and any faith in this company.
Be cautious if you use them, and make sure PayPal is up to date, I guess.
I won't be going back.
Hi Kevin,
Thank you for your review, we're sorry if there was any confusion during this process. We encourage you to verify all details on your order before checking out and placing your order, so the process can be as smooth as possible.
Our Customer Service hours are posted on our site https://www.revzilla.com/contact-us. We are open every day and on a very different schedule to that you are describing:
Customer Service Hours:
- Monday through Friday, 9am-10pm ET
- Saturday, 10am-6pm ET
- Sunday, 12pm-8pm ET
If you have any questions, please feel free to reach out via cs@revzilla.com, give us a call at 877-792-9455 or chat in by going to revzilla.com/customer-service.
Easy way to spend money when you find what you want
Lots of stuff here
Had my stuff
At check out my order doubled and I was not allowed to use my 15 percent off code that was text to me
Had my stuff as always
This will be my third set of Mitas EO-7+ tires for my 2021 Yamaha Tenere with 26k. These tires are easy 10,000 miles tires! Great on dirt roads & paved roads….ok in the sand & mud.
On the east coast, shipping fast, tires put on at Cycle Gear for $25 tire.
Price matched within a day. Ordered as soon as I got home from work. Delivery was quick. Awesome experience.
I’ve bought a lot of things from here, and I’ve always been taken care of.
Only 50 more characters to make your standard review into a featured review!
Tools for my tool bag. Hope not to use the. If they are used means I had a flat during my dual sport ride
Reliable good deal
Regular customer
Yee yee! Stay between the mustard and the mayonnaise.
Motovice youtube channel.
Love the site! Thank you! Fast and easy even as a guest!
It had my sized helmet with color and design. Thank you! Also my Step dad Introduced me to this as well.
Very happy, product arrived ontime, excellent condition, no complaints, very satisfied!
Revzilla actually has very competitive prices compared to most other places. I do like the fact that they are paired with cycle gear, which makes for easy returns if needed. I personally had a bad experience with cycle gear. I purchased tires from Revzilla and had them installed at cycle gear for the discount they offer. When I put my tires/rims back on my bike the front tire was horribly out of balance, almost as if they didn't even rebalance the tire. I know this because unfortunately my rim is out of balance by alot...The weight was on the complete opposite side of there it should have been, resulting in an intense shaking up and down at speeds of 60+ and a different shop I had the tire rebalanced at was surprised I didn't get a tank slapper. They sell great products, but the employee at cycle gear I believe couldn't care less about the quality of his work or the safety of others simply because it was the beginning of the season and they were flooded with tire work. Unacceptable. All in all, I will continue to purchase products from Revzilla and products from cycle gear, but I will NEVER get services/work done there again.
Competitive prices
Most all items are in stock
Reliable compatibility
Convenience of OEM diagrams to find part numbers for specific years
My family has used revzilla for years. It's always what you need and expect. Thanks for everything!
Family refferal
These guys are awesome! I emailed customer service what I needed to buy. They filled my order and sent it to me. I am blown away. They are awesome!
Great service
Always competitive pricing and fast service. Watch, decide, and ride!
Revzilla supports my favorite creators (Zach and Ari).
Quality, pricing, and quick delivery.
You guys have gotten better over the past dozen years or so. Great job! Thx -Matt H
I always so
Great prices and quick delivery. Absolute please and I am on the website every day looking for new merch
Had trouble w a discount code and it was immediately resolved
Quick and easy to get ahold of you guys, and very understanding. I got all the stuff I ordered in a timely manner even when you guys are shipping it from the East coast all the way to hawaij
Better deal and cheaper then what I could get it for locally
Gain trust and grow your business with customer reviews.
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.
At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.
For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.
Hi there!
Thank you for taking the time to provide us with some feedback.
Some product reviews need to be moderated before posting on site and a large backlog can build up, especially during our busy season. This means we’re playing catch up the rest of the year and some reviews can be missed. After all, we are human!
Rest assured, this is on our radar and we are actively working on a more efficient way of getting reviews posted a lot quicker.
Per our Return Policy, damaged packages and/or defective products are not standard returns, and need to be processed differently, which is why we ask you contact us right away in those cases. We require photos for other departments so the items can be processed properly once they reach our warehouse.
If you have any questions, please feel free to reach out via cs@revzilla.com, give us a call at 877-792-9455 or chat in by going to revzilla.com/customer-service.