• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,666
Neutral
235
Negative
325

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user jessel442
1 review
0 helpful votes
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July 7th, 2023
Verified purchase

Shipping was super quick, only 2 days. The tire feels firm so a bit of a rougher ride. But for the price, I'm overall satisfied.

Reason I chose this business:

It had a low price when searching.

Thumbnail of user rodneyl244
1 review
0 helpful votes
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July 6th, 2023
Verified purchase

After more than a year I finally received the front tire for my 2004 Honda Rune. Thank you to Revzilla for coming through for me!

Reason I chose this business:

Price matching

Thumbnail of user lucab95
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

Fast and easy to order and find parts. I always do some research through web and local stores, Revzilla got the best prices by far.

Reason I chose this business:

Best prices, fastest shipping and parts availability.

Thumbnail of user chrisz540
1 review
0 helpful votes
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May 22nd, 2023
Verified purchase

I can't believe the amount of options Revzilla has to offer. This will definitely be the only site I ever use for my bike parts.

Reason I chose this business:

Soo many options to choose from.

Thumbnail of user jeffreyw1244
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

It is not only a swivel for your fuel tank vent line but also a check valve. Make sure you install it the right direction.

Reason I chose this business:

Saw the part recommended in a Facebook group post.

Thumbnail of user haroldp347
1 review
0 helpful votes
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December 24th, 2023
Verified purchase

Purchase was smooth and quick. I discovered a defect months later. Their communication was quick, clear and fair.

I had a boot that the sole was slightly bent causing it to feel strange when walking. I didn't notice it right away but they stood behind the product and replaced them under warranty.

Service
Thumbnail of user luisl478
1 review
0 helpful votes
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June 25th, 2023
Verified purchase

Good prices fast shipping. I get most if not all my parts and riding gear from Revzilla now and I never have had an issue.

Thumbnail of user jenniferm5354
1 review
0 helpful votes
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May 8th, 2023
Verified purchase

Tires arrived within 4 days. This made shopping at revzilla verses my regular dealership a lot faster as they never have my tires on hand.

Reason I chose this business:

It was fast

Thumbnail of user seana319
2 reviews
0 helpful votes
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May 1st, 2023
Verified purchase

I've been shopping with Revzilla for over two years now, and they have provided some of the best gear at the best prices. Fantastic company!

Reason I chose this business:

The availability of products and the incredible prices.

Thumbnail of user danw1512
1 review
0 helpful votes
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June 19th, 2023
Verified purchase

Ordered me a Conti Road Attack 3 front tire, and three days later, it was on my doorstep. Boom-- done and done. Thank you all!

Reason I chose this business:

Proven, fast, great service. Always get what I need, and if there's a problem, it's fixed immediately.

Thumbnail of user joses1513
1 review
0 helpful votes
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February 17th, 2024
Verified purchase

Was as expected, sales was courteous and answered all my question, was a pretty easy installation.

Reason I chose this business:

Very good variety of parts and customer service.

Reason I chose this product:

Needed the autotune to complete the Power commander V

Quality
Thumbnail of user jessem850
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

I ordered some pants but they came in a bit too big. I returned them and currently waiting to exchange them

Very professional

Reason I chose this business:

Trusted site with clear descriptions

Service
Thumbnail of user jerrys1598
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

Ordered wrong size. Easy reorder and return process

Service
Quality
Thumbnail of user darrenm493
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

Selected my items, waited a few days for delivery, opened the box.
Perfect!

Reason I chose this business:

Revzilla has everything.
Speedy delivery and good prices.

Reason I chose this product:

I needed another pair of gloves so I tried these.
I wanted gloves for mild weather with "grippy palms" and I've been searching for something that FITS!
Most gloves nowadays...if you want to use your whole range of thumb motion, don't fit. These are pretty good.

Quality
Thumbnail of user kenneths1849
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

LoveRevzilla's product review videos! Learn so much more about the product, get to see it in three dimensions, and hear some pretty open comments.

Reason I chose this business:

Shopped here in past and received good service, so knew it was a site I could trust.

Thumbnail of user michelep505
2 reviews
0 helpful votes
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February 13th, 2024
Verified purchase

Got them, liked them, but also received others as a gift so returning these

Reason I chose this business:

Ads on Facebook

Quality
Thumbnail of user maxt180
1 review
0 helpful votes
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November 19th, 2023
Verified purchase

Super easy, super quick, well thought out website and checkout flow, so many options for products. Couldn't ask for more as a customer. Good stuff.

Reason I chose this business:

Nothing but great experiences in the past and a great selection of options and great prices. No point in shipping around for better deals. The best deal iland best service is right here.

Thumbnail of user sergioj48
1 review
0 helpful votes
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September 25th, 2023
Verified purchase

Shipping was super fast, faster than I expected. I received the product as described without any issues.

Reason I chose this business:

Comparable prices and availability of product's

Thumbnail of user chade172
1 review
0 helpful votes
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November 30th, 2023
Verified purchase

I love the look of Biltwell's helmets, but the last couple I've picked up don't fit me well. Swapping in slimmer cheek pads has reallllly helped.

Reason I chose this business:

Thanks as always to Revzilla for supplying the most info and shipping things out quickly!

Thumbnail of user ralpho182
1 review
0 helpful votes
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September 21st, 2023
Verified purchase

Nice stuff a little hard to locate som items on the web site as it doesn't always direct you to the product they sell.

Thumbnail of user joeyh168
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

So far, I've bought a helmet and grips. Most of the time, it takes weeks to receive orders in Hawaii, but it took less than a week for both orders.

Reason I chose this business:

They had the helmet I wanted. I was a new rider, and didn’t really know where to look.

Thumbnail of user tomr1278
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

Reveille is great but my heated jacket did not show up in time for my trip so I sent it back… I got a different jacket from another retailer…

Reason I chose this business:

Usually the shipping was much faster!

Thumbnail of user kennethr1111
1 review
0 helpful votes
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October 10th, 2023
Verified purchase
• Updated review

So thankful for your great service in getting me a refund for my other T32 that was bad. Replaced today!

Reason I chose this business:

My warranty with cash back.

Good price and easy to use
April 15th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Repeat customer

Thumbnail of user jamesr4884
1 review
0 helpful votes
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September 29th, 2023
Verified purchase

Very easy except I had to reset my password. This Cardo sale seems to be a good deal. Time will tell.

Thumbnail of user michaelr1645
2 reviews
0 helpful votes
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February 20th, 2024
Verified purchase
• Updated review

Easy as can be, competitive prices. For me the Riders + is totally worth it.

Reason I chose this business:

Price, Riders+ earnings.

Reason I chose this product:

Needed more volume out of Sena 20S.

Easy as can be, competitive prices
February 2nd, 2024
Verified site experience
• Previous review
Reason I chose this business:

Price, Riders+ earnings.

Always an easy ordering experience, esp w/ Apple Pay...
August 3rd, 2023
Verified site experience
• Previous review

Always an easy ordering experience, esp w/ Apple Pay option. Had my size, albeit a 1-2 week delay in shipping.

Reason I chose this business:

One of my two go-to suppliers for MC gear, first choice for higher quality gear.

Great Customer Service, Especially Riders+
May 31st, 2023
Verified purchase
• Previous review

Purchased an Alpinestars Tech 5 vest. It was on sale and there was an additional promo so I saved around $75 and received the 5% RPM cash (which I pretty much immediately used on another purchase). The best arrived quickly and in good physical condition. The best appeared to function correctly but would not connect to Bluetooth. I made a call to the customer service line for advice, the advisor did some quick research, gave me a few things to try and put a note on my account. After attempting the fixes and still not connecting to Bluetooth I called again and was immediately given a return authorization. The subsequent vest worked fine.

As noted above, I was given some advice on how to fix connectivity issues and after those were not successful I was given an immediate return authorization. Both customer service reps were very helpful and friendly.

Reason I chose this business:

Price and customer service.

Service

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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