• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,666
Neutral
235
Negative
325

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

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Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user michaeln2739
1 review
0 helpful votes
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February 15th, 2024
Verified purchase
• Updated review

Good and easy! Fast and Nice. Love the products. No problems at all

Quality
Good and easy
January 3rd, 2024
Verified site experience
• Previous review
Thumbnail of user moeh32
1 review
0 helpful votes
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September 27th, 2023
Verified purchase

I love your sight, I found everything that I've looked for so far. And the customer service is on point. I would give you 10 stars if I could.

Reason I chose this business:

Reliability

Thumbnail of user bimk
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

Its really great having that helmet, I don't have any problem, my expectations beyond limit nice helmet

Thumbnail of user benk756
1 review
0 helpful votes
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September 12th, 2023
Verified purchase

I had a great experience with RevZilla ordering my new jacket. From the ordering to delivery, everything went just as expected. Perfict.

Service
Thumbnail of user mikeb3362
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

I needed a bluetooth sound system for my SHOIE F 14 HELMENT I JUST BOUGHT, I had a system in my old helmet but the speakers were to big for the grooved out part in the helmet for the speakers. It was a CARDO SYSTEM. They told me about a AWSOME sound system made just for that new helmet i got, it also came with harmon carmen speakers. I was really thrilled when i hooked it up, it sounded so AWSOME!. You guys always take care of me thier, VERY PROFESSIONAL. When i need anything for my sport bike, REVZILLA is the only site i will go to. THANK YOU SO MUCH

i did above

Reason I chose this business:

Because i have bought from you in the past and you people know how to take care of your customers, i wont go anywhere else.

Service
Thumbnail of user danielh2787
1 review
0 helpful votes
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August 28th, 2023
Verified purchase
• Updated review

Love the Zilla cash-the site automatically figured everything based on my history and ship to address. I did not have to pay a dime...it was so easy.

Very smooth
May 28th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Helpful web site, you tube videos

Looking forward to trying the GIVI AF 3101 windscreen
May 15th, 2023
Verified site experience
• Previous review

Looking forward to trying the GIVI AF 3101 windscreen. The ordering process was informative and easy

Reason I chose this business:

Reputation and information

Thumbnail of user coltonj30
1 review
0 helpful votes
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January 27th, 2024
Verified purchase

Good product ngl its really goof faster minis didnt have it and got it on here. Got it deliverd in 4 days

Reason I chose this business:

Cause they have it in stock and faster minis didnt

Quality
Thumbnail of user thomasp1445
3 reviews
0 helpful votes
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July 16th, 2023
Verified purchase

Always a good shopping experience with Revzilla! Been a customer for many years now and never disappointed!

Reason I chose this business:

Been a customer for many years now and never disappointed in the merch or the customer service!

Service
Thumbnail of user bp590
1 review
0 helpful votes
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November 11th, 2023
Verified purchase
• Updated review

The website seems to be a company that is actually worth what they say they are. I've been nothing but impressed in the website & services provided.

Reason I chose this business:

This exact order? I had enough credits to buy the shirt with 0 real money.

Haven't needed the concierge service, the chat team...
September 29th, 2023
Verified site experience
• Previous review

Haven't needed the concierge service, the chat team you have has been good enough & wait time have been good.

Reason I chose this business:

Rpm membership and had a 15% referral link.

"refer a friend" email didn't provide a true coupon...
September 13th, 2023
Verified site experience
• Previous review

"refer a friend" email didn't provide a true coupon code. Olivia S. Was able to fix the problem quickly.

Reason I chose this business:

"refer a friend" 15% is very nice.

Minus my first order, everything has gone smoothly,...
July 15th, 2023
Verified site experience
• Previous review

Minus my first order, everything has gone smoothly, and people have been very helpful. The first order wasn't your fault either, the order got lost in the mail.

Reason I chose this business:

Rpm & 2 day shipping. Didn't realize how hard was I on my rear break, my front has more than double the meat left, installed at the same time

Staff assistance via text has been very helpful when...
June 7th, 2023
Verified site experience
• Previous review

Staff assistance via text has been very helpful when needed, prices are fair. Your search function loses you a star. On Opera browser(pc and android) atleast, the price when you try to narrow in only does "-1 to 0" and if you click too fast it auto applies that money range even if you aren't looking to change price. If you try to remove it it voids your entire search.

Reason I chose this business:

2 day free shipping for being a member.

If I've had an issue, You've all solved it
May 31st, 2023
Verified site experience
• Previous review

If I've had an issue, You've all solved it. Customer Service is always top notch.

Reason I chose this business:

Today specifically? The 10% discount I could put onto anything. I wasn't sure when I was going to get these, It gave me the nudge.

Thumbnail of user alvarol34
1 review
0 helpful votes
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July 12th, 2023
Verified purchase

Expensive but Good quality.
Thats for sure.
Come really fast and perfect condition.
Fit and every angle

Thumbnail of user mickym41
1 review
0 helpful votes
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December 28th, 2023

First of all I purchased from this lying company because the website said Hurry and order now in stock and arrives before Christmas. So I did with 2 weeks before Christmas. Then I received email 1 or 2 days later saying great news your order has been processed and waiting on carrier. Again excited hey this is going to be here in 5 days. We'll everyday there after I check tracking daily and it's samething. I finally called giving them the benefit of doubt because of the busy time of year. Waited forever and finally got somebody he tells me samething waiting on carrier. So I said something has to be wrong he says let me check. Well he checks comes back with I have put an investigation to see what happened and this takes 5 days. WOW! Well its 4 days to Christmas and your going to investigate for 5 days. You do the math. So I ask for supervisor same bull crap. He offers a discount and gift card and I'm sorry. Still no answer as to if the package is going to arrive. And WOULD NOT NEXT DAY AIR IT BECAUSE ITS AGAINST PROTOCOL WHILE UNDER INVESTIGATION. So here's what really pissses me off Revzilla has already been paid in full and they don't give a crap when you get your order. SO THANKS ALOT REVZILLA AS MY SON WILL BE OPENING EMPTY PACKAGE THIS YEAR.

Products used:
Hinson

Service
Value
Shipping
Thumbnail of user artc20
2 reviews
1 helpful vote
  • Send Message
July 4th, 2023
Verified purchase
• Updated review

Love the variety for products, pricing competitive, great assistance and support with calls and very courteous people.

Reason I chose this business:

Selection is great and prices are competitive

Service
Excellent service when I called and professional
May 29th, 2023
Verified site experience
• Previous review

Excellent service when I called and professional. Great attitude and a willingness to help.

Reason I chose this business:

Previous good experience

Thumbnail of user warrenw258
2 reviews
0 helpful votes
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July 2nd, 2023
Verified purchase

RevZilla does indeed service it's house brands, witch is more than I have experienced with other brands.

Reason I chose this business:

Has good inventory and quick shipping.

Thumbnail of user jonr627
1 review
0 helpful votes
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June 20th, 2023
Verified purchase

A1 service, great shopping experience and fair price. Would recommend to anyone looking to buy motorcycle gear!

Reason I chose this business:

Helmet I wanted at a good price

Thumbnail of user donm1100
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

Had a size issue with the jacket I purchased. Quickly returned cost and received next larger size. Fit very good. No extra fees. Thx Revzilla

Very easy to correct my issue.

Reason I chose this business:

Good internet site

Service
Thumbnail of user davida4704
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

I had a better than ever experience with my tires, I ordered them on a Friday night and they showed up the next day.

Reason I chose this business:

Part’s always in stock and delivered in a timely manner.

Thumbnail of user samanthaq254
1 review
0 helpful votes
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April 15th, 2023
Verified purchase

Easy shopping experience that clearly showed me which parts fit my motorcycle. Fast shipping and quality parts.

Thumbnail of user nicholasd601
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

Ordered a great helmet that arrived and fit well. Can't wait to ride with it, as I'm learning to ride for the first time!

Reason I chose this business:

Positive reviews on reddit

Thumbnail of user jerryc991
1 review
0 helpful votes
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April 24th, 2023
Verified purchase

Quick and easy process, very timely. I would order again soon. You you all keep me coming back by always having what I nedd.

Reason I chose this business:

I have used you all many times before job well done

Thumbnail of user craigb927
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

Received great performance on my Touring windshield for my '19 Africa Twin. Blocks the wind much better and still can see over the top.

Thumbnail of user kaylal430
1 review
0 helpful votes
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May 13th, 2023
Verified purchase

Ordered a jacket and some undergarments for my husband. They came in very fast and were exactly what I wanted! Great products great value!

Reason I chose this business:

Have bought from the before!

Thumbnail of user bryand485
1 review
0 helpful votes
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March 28th, 2023
Verified purchase

I never have an Issue shopping with Revzilla. Fast, Courteous service every time. I will continue to do business with them in the future.

Reason I chose this business:

From past experiences.

Thumbnail of user ericap394
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

Always have a great shopping experience buying from revzilla. Never have any issues and if I didn't their customer service is great as well.

Reason I chose this business:

The selection and reliability

Thumbnail of user corneliom4
1 review
0 helpful votes
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June 27th, 2023
Verified purchase

Easy search and find. I got my order pretty quick. Ive had no issues in the past and will continue to order from Revzilla

Thumbnail of user davep998
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

Ordered front and rear tires, front was delayed by a day or two. Both tires arrived ahead of the scheduled arrival date, superb service!

Reason I chose this business:

Same price as local, free shipping, quick delivery.

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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