• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,666
Neutral
235
Negative
324

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user tjb209
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

Don't know why I didn't just get both at same time but other than that everything was great.

Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

I do apologize for your frustration. We ship from multiple warehouses. If all items are not located in the same warehouse your order will come in multiple packages. We do not want to delay the shipping by having all items sent to one warehouse and then shipped to you. We truly do it to expedite and take care of our customers as quickly as we can.

Thumbnail of user williams6984
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

I bought a jacket. It fit well and arrived very quickly.

Quality
Thumbnail of user adams2289
1 review
0 helpful votes
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December 10th, 2023
Verified purchase

I've ordered multiple times from RevZilla. Everytime, the items were as described and delivered quickly.

Reason I chose this business:

Past experience

Thumbnail of user jaked310
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

I like using revzilla, everytime I have had to use them for something they come through and with the rpm membership it arrives when they say it will.

Reason I chose this business:

Good service quick deliveries.

Thumbnail of user toddb394
2 reviews
0 helpful votes
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April 26th, 2023
Verified purchase

Thank you for your informative videos and site. I love that I can watch video about the gear and get a idea of what I am getting first

Service
Thumbnail of user bryanl494
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase
• Updated review

Pants that I ordered based on sizing chart( I ordered 1 size larger to be safe) ran ridiculously small & am returning. All other items as I expected.

Reason I chose this business:

Internet reviews

All good stuff
April 22nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Internet reviews

Thumbnail of user josej556
1 review
0 helpful votes
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December 6th, 2023
Verified purchase

I really enjoy this product. The tank grips work great the only thing is that the left side seems to be smaller than the right side.

Reason I chose this business:

Couldn’t find this anywhere else

Thumbnail of user thomasw3209
2 reviews
0 helpful votes
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February 5th, 2024
Verified purchase

Quick and easy parts look up. Very easy to order!
Two day delivery is great!

Reason I chose this business:

RPM membership and ease of placing an order.

Quality
Thumbnail of user jerrym1358
1 review
0 helpful votes
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December 4th, 2023
Verified purchase

It was easy to buy and the website showed all the information that I needed to think about the product purchase

Reason I chose this business:

I was advised by DanDan the fireman

Thumbnail of user stevens3312
1 review
0 helpful votes
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January 20th, 2024
Verified purchase
• Updated review

I've been a member for a year now and I'm Glad I started. Excellent experience on multiple orders.

Quality
Always happy with the product and shipping
September 6th, 2023
Verified site experience
• Previous review
Great experience
May 20th, 2023
Verified site experience
• Previous review
Love the garage feature and video aids along with customer...
April 26th, 2023
Verified site experience
• Previous review

Love the garage feature and video aids along with customer ratings.

Thumbnail of user scottb3389
2 reviews
0 helpful votes
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November 12th, 2023
Verified purchase

Revzilla makes it easy to check out and make all purchases. The parts they offer have all worked on my bike and I feel like they are quality parts!

Reason I chose this business:

Because I had a credit to use and a part to buy.

Thumbnail of user williamp3044
2 reviews
0 helpful votes
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July 19th, 2023
Verified purchase

Great price on the TM Designs Work Skid Plate for the 2023 GasGas EC350f. Great communication with the sales rep and fast shipping. Highly recommended.

Reason I chose this business:

Discount code

Thumbnail of user lawrencen263
1 review
0 helpful votes
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December 10th, 2023
Verified purchase

Easy to find the product I needed. There's a wide variety of products available, at competitive prices.

Reason I chose this business:

Directed by search engine (Google)

Thumbnail of user martyh394
1 review
0 helpful votes
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February 7th, 2024
Verified purchase

This is the second time fedex delivered my orders to the completely wrong address.

Service
Quality
Thumbnail of user trentm138
1 review
0 helpful votes
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December 29th, 2023
Verified purchase

Definitely like how they had all the shipping onfo fast. I'm thankful my son loves this hat. He's 15 years old and it fits perfectly.

Reason I chose this business:

They have everything I need and they ship fast and keep you up to date on it.

Thumbnail of user danl291
Dan
6 reviews
0 helpful votes
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May 19th, 2023
Verified purchase

Easy website to navigate, and an excellent price point as well. Looking forward to a quality.product

Reason I chose this business:

Price and free delivery.

Thumbnail of user rgafricatwino
1 review
0 helpful votes
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February 13th, 2024
Verified purchase
• Updated review

Quick and easy process. Fast delivery. Thanks Revzilla

Reason I chose this business:

Cuz they're awesome

Reason I chose this product:

Its what I needed at a good price.

Quality
Simple & quick
September 20th, 2023
Verified site experience
• Previous review
Thumbnail of user anwara79
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

As described product, quick delivery. Will be back in the future for riding gear.

Reason I chose this business:

Found it on Google while looking for riding cargo pants. Good price and immediate delivery.

Thumbnail of user elih85
2 reviews
0 helpful votes
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February 13th, 2024
Verified purchase

Always quick shipping and spot on with customer service.

Simple and fast

Reason I chose this business:

Always choose revzilla

Service
Thumbnail of user scottm3172
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

Showed up earlier than anticipated. Really makes riding at 50+ more enjoyable, quieter, and more comfortable.

Thumbnail of user nulln4825
2 reviews
0 helpful votes
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May 1st, 2023
Verified purchase

Always very pleased with responsiveness and ease of ordering from Revzilla- Shipping is also very consistent!

Thumbnail of user softailslimu
1 review
0 helpful votes
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January 30th, 2024
Verified purchase

Easy to use website, lots choose from.
Shipping was fast. Will definitely order more from here.

Reason I chose this business:

Had what I wanted in stock with free shipping!

Quality
Thumbnail of user corionl
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

It is super easy to shop for the things i need plus there is usually great deals and reviews on the products.

Reason I chose this business:

Email campaign

Thumbnail of user demianb7
1 review
0 helpful votes
  • Send Message
September 5th, 2023
Verified purchase

After having a couple bad experiences with scammy websites, it was a relief to get my items in good time and with great customer service.

Very good. Was offered free return shipping on a boot that was too small. I’m very satisfied.

Reason I chose this business:

Reputable name

Thumbnail of user geoffd83
1 review
0 helpful votes
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September 16th, 2023
Verified purchase

I had to re enter vehicle info multiple times. I was repeatedly shown products that didn't fit my search or my motorcycle.

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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