• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

Write a Review

Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,666
Neutral
235
Negative
325

Instant Feedback

85,483 reviews

12
See all photos
How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user jackiep423
1 review
0 helpful votes
  • Send Message
May 1st, 2023
Verified purchase

Found what I was looking for quickly. Order process was extremely easy and I received the order fast. Will purchase again!

Reason I chose this business:

My son found it!

Thumbnail of user ryant935
1 review
0 helpful votes
  • Send Message
May 1st, 2023
Verified purchase

No issues found. I looked through the storefront and thought the video reviews over the product sounded good and purchased it.

Reason I chose this business:

Search engine google listed the site as a good place for motorcycle gear

Thumbnail of user brianp2275
1 review
0 helpful votes
  • Send Message
October 1st, 2023
Verified purchase

It's fun to shop at RevZilla. They have lots of pics, great videos and awesome customer service. Can't beat that

Reason I chose this business:

I needed a helmet and gloves and RevZilla has an excellent selection of both.

Thumbnail of user jasont1652
1 review
0 helpful votes
  • Send Message
June 8th, 2023
Verified purchase

Found it, ordered it, got it! There is not much more to say. The jacket is awesome and plan on using it this summer.

Reason I chose this business:

Prior customer

Thumbnail of user josephg2214
1 review
0 helpful votes
  • Send Message
June 7th, 2023
Verified purchase

Just got it still need to install it. Wish it had more info in the how many teeth it had for each set up.

Reason I chose this business:

The online deal

Thumbnail of user barryr362
1 review
0 helpful votes
  • Send Message
September 1st, 2023
Verified purchase

Products are easy to locate but there are too many products made in China…and that is bad. You need more products made in Italy.

Reason I chose this business:

Don’t know. I liked the business name RevZilla

Thumbnail of user alang924
1 review
0 helpful votes
  • Send Message
August 22nd, 2023
Verified purchase

It was really good I wish I would've bought my mom my dad my grandmother and my grandmother's friends helmets too, so sad

Reason I chose this business:

I met a biker guy who had an accident and flew off his bike ate 130mph and landed in my living room at around midnight, and when I went to pic him up his body was into pieces but his helmet wasn't, it was completely like they sent mine last week in a whole piece, marvelous

Thumbnail of user justint633
1 review
0 helpful votes
  • Send Message
July 3rd, 2023
Verified purchase

My go-to for riding gear, parts, and accessories. Their YouTube is entertaining and has great gear reviews.

Thumbnail of user addisonj24
1 review
0 helpful votes
  • Send Message
May 9th, 2023
Verified purchase

Fantastic, love the retractable shade inside the helmet. Will be getting a passenger helmet in gloss black.

Thumbnail of user stevep1697
1 review
0 helpful votes
  • Send Message
May 31st, 2023
Verified purchase

The initial expected delivery date was not realistic. It was optimistic by two days. It was the 1st time I've ever had OnTrac as a delivery provider.

Reason I chose this business:

I have several years experience dealing with them. The same helmet I bought 12-15 months ago was over $100 less expensive in 2023.

Thumbnail of user mattp667
1 review
0 helpful votes
  • Send Message
September 14th, 2023
Verified purchase

Most delivery drivers leave things on my porch. This driver left my tire outside in the middle of my driveway in the rain.

Reason I chose this business:

I love the website, the process, the rewards, and the products offered by revzilla

Thumbnail of user nathanv206
1 review
0 helpful votes
  • Send Message
July 9th, 2023
Verified purchase

Easy to find the helmets and the info on the helmets. My only issue is I was told it worked with glasses. It is not that great with them.

Reason I chose this business:

They had the largest selection of helmets I'm aware of.

Thumbnail of user kevinh2548
1 review
0 helpful votes
  • Send Message
May 11th, 2023
Verified purchase

Customers like to read reviews that have a personal touch, which is why we add a display name to each review that we post.

Thumbnail of user ericm1542
2 reviews
1 helpful vote
  • Send Message
March 16th, 2023
Verified purchase

I purchased another pair of Sidi boots. RevZilla had what I wanted in my size and had it on my porch in record time.

Thumbnail of user frantzj5
1 review
0 helpful votes
  • Send Message
May 4th, 2023
Verified purchase

Hey Revzilla...talk about fast response. I needed tires real fast. I order my tires on wednesday. I got them the next day thursday morning...

Reason I chose this business:

Price is good

Thumbnail of user codyp184
1 review
0 helpful votes
  • Send Message
September 27th, 2023
Verified purchase

Fast shipping and great products. Will definitely be using site to buy stuff for my motorcycle in the future

Thumbnail of user markush22
5 reviews
10 helpful votes
  • Send Message
September 26th, 2019

They promise 3 to 5 days EXPRESS delivery to Philippines! BUT IT TOOK THEM 5 WEEKS! 5 business days alone until they even shipped it out from there warehouse!

Thumbnail of user elained462
1 review
0 helpful votes
  • Send Message
September 26th, 2023
Verified purchase

The email notifications were spot on with dates and times. Was delivered quickly without delay. Would use again.

Reason I chose this business:

It was chosen by the manufacturer

Thumbnail of user danm1860
2 reviews
0 helpful votes
  • Send Message
September 26th, 2023
Verified purchase

Easy to order, well priced and shipped out fast. Gloves run small even using the measuring parameters.

Thumbnail of user jordiv7
1 review
0 helpful votes
  • Send Message
September 1st, 2023
Verified purchase
• Updated review

I was looking for a mid-layer jacket and I was able to check a lot of options, different prices and I was able to find the perfect fit for my needs

Reason I chose this business:

Best online option with a lot of merchandise and great customer service

Easy to find products and easy to purchase themalso,...
August 22nd, 2023
Verified site experience
• Previous review

Easy to find products and easy to purchase them
Also, the customer services is so great

Reason I chose this business:

Best option to buy motorcycle apparel online

Thumbnail of user steveb2940
2 reviews
0 helpful votes
  • Send Message
September 19th, 2023
Verified purchase

Before placing order, verify sizing chart elsewhere. The sequence of the included sizing chart is wrong beginning with large.

Reason I chose this business:

First time motorcycle rider and came for the knowledge.

Service
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

Thanks for reaching out to us, Steve B. We appreciate you taking the time to write in. Hearing from customers directly regarding their experience can only help us improve as a company. Feel free to let us know if we can be of any other assistance. Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com

Thumbnail of user patrickc1533
1 review
0 helpful votes
  • Send Message
July 7th, 2023
Verified purchase

I have been dealing with Revzilla for many years now and I have had nothing but good experiences with them.

Reason I chose this business:

My previous experiences with them.

Thumbnail of user jeffreyh1460
1 review
0 helpful votes
  • Send Message
July 5th, 2023
Verified purchase

Great service and fast shipping. Great tires. Michelin Road pilot six tires or hands-down the best motorcycle tires out there.

Thumbnail of user ricardov186
2 reviews
0 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

The website is easy to navigate, very good payment options, many brands to choose from, delivery time for the items I have purchased is very good.

Reason I chose this business:

I chose RevZilla for the payment options it was offered to me when I was looking to buy a motorcycle helmet, and I chose RevZilla today because it was the only place I could find the item I was looking for.

Thumbnail of user donnas1376
2 reviews
0 helpful votes
  • Send Message
May 2nd, 2023
Verified purchase

Finding my parts, ensuring the correct fitment, and checkout was quick and easy as always. Shipping was standard shipping times.

Reason I chose this business:

Availability of parts.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

How do I know I can trust these reviews about RevZilla?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about RevZilla?