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RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
85,483 reviews
Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.
I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.
First purchase with RevZilla. Ordered a Puig windscreen. Good deal with the 15% off first purchase discount, plus free shipping.
Had a reasonably priced windshield made for my bike, and 15% first purchase discount and free shipping.
Placed my order on May 16th and had the item in my hand on May 19th. Can it get any better than that? 6 stars from me.
Positive interactions in the past.
Even though we use the sites search tool so the product woukd be compatible for our dirtbike, it didn't even come close.
Availability of products
Fast shipping, I leave in other country (Canada) and it's the 3rd time I make order hith us... one of the best place to order bike stuffs
Nyla S. Helped me with a return and was quite helpful, very knowledgeable and very cordial. A pleasure of an individual with whom to work.
Helpful, knowledgeable staff. Fair prices. Good return policy.
Quick and easy the water proof bags are exactly as advertised
I chose you because you have what I need
I couldn’t find this size locally
Easy to use site and efficient delivery
Will def use company again
Easy to use site
Easy to use site. Received my order in a reasonable time frame. All items were wxactly as described.
Repeat customer
Ordered a Kuryakyn tank bag late on a Friday. Bag shipped the following Monday and arrived the next day on Tuesday! Love it.
Big selection, great prices.
Ii enjoyed shopping because of the sale items.
I also like your wide selections of brands
I heard from a friend who shop online
Found what i needed but didn't realize i bought the front turn signal but didnt have any issue in returning the product
Recommended
Easy to use website always has deals going prices aren't crazy expensive and parts came quick can't complain
WOW a Cover for my bike. Hope she Holds up for a 2 year cycle. So light and Fluffy the sun is NOT this things Friend I Recon.
Fair prices, easy and informative. TBH, I would've bought an Arai Corsair-X had you had it in my size.
Great selection, my local place didn't have what I needed in stock.
What I said up there but apparently I have to enter at least 50 characters which is pretty annoying have I entered 50 yet probably
Because I really like common tread and daily ride it’s literally the only reason I chose to shop here
If Revzilla has it in stock...buy it...you will get it in 24hrs.
If not...you will have to wait weeks.
Only place with products and my size in stock
I have had great experiences dealing with RevZilla over the roughly ten years I have used them for motorcycle accessories.
Selection and reviews.
At a great price, with wonderful customer service and quick shipping.
Almost everything on my Softail came from RevZilla
Helmet arrived well packed and on time. They had a colorway that was not available with other online retailers.
Service and return policy.
It advertised shipping in 24h and it took more than 48h to ship the product, but it arrived with no problems.
Great experiences! Fast shipping and excellent service post buying
I've been a good Revzilla customer and I've been satisfied with them until now. I purchased a Yuasa battery from them last spring (March of 2020). It was OK last riding season. I plug it into a Optimate 6 "smart" charger/maintainer whenever I'm not riding. I took the battery in for the winter (I live in northern Illinois) and kept it on the Optimate 6 all winter as I've always done in the past. I got the bike out to ready it for the new year and it started the bike the first time and I took a short ride. But the next time I went to start the bike, it would barely crank. I checked voltage with a Fluke meter and it was low. The Optimate 6 indicated that the battery was bad after running it though all it's tests and charging cycles. To confirm that, I tested it with a digital battery tester which said (after full charging) that the battery was bad and must be replaced. Voltage was 12.3 (should be 12.6 or higher) State of Charge was very low and State of Health was very low. I also tested it with a carbon pile tester which confirmed those tests. The battery is bad. It went bad in less than one year although I didn't know that until a couple weeks after the 1 year date from when I purchased the battery. I found that the battery was bad when getting the bike ready for the new year. Yuasa has a one year warranty on the battery but their policy is that all warranty claims must go though the retailer (Revzilla in this case) or their distributor. I contacted Revzilla and explained the problem though their customer service link on their website. Revzilla never bothered to respond to my issue. They didn't even acknowledge receiving it even though it said it was sent when I submitted it. This leaves me with a negative feeling about Revzilla and I will be very hesitant to deal with them in the future. This was the first time I contacted them about a warranty claim or other similar issue and they completely failed to even respond effectively leaving me holding the bag. Does anything think I will buy another battery from Revilla in the future? I'll be hesitant to order anything in fact. That's a shame because I though Revzilla was reputable.
Tip for consumers:
Don't depend on Revzilla honoring warranty on defective items. Also, don't depend on customer service to even bother responding to report of defective product.
Products used:
Jackets, helmets, other accessories but Revzilla didn't honor defective battery warranty or even bother to respond to two messages to customer service about the defective battery.
Very quick and easy, I never enjoyed ordering clothing off the Internet, but with your guys description and YouTube vids, it was a sinch
You guys have lots of vids, that make it easy to understand motorcycle gear
Gain trust and grow your business with customer reviews.
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.
At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.
For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.
