• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,668
Neutral
235
Negative
326

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

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Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user scotth2486
1 review
0 helpful votes
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July 9th, 2023
Verified purchase

Purchased most of my gear from REVZILLA, no issues. Haven't returned a lot but when I did it was simple. KLIM rules! Enjoy and be safe!

Had to return a jacket that was too small. Return procedure was simple.

Reason I chose this business:

Prices and selection are good.

Service
Thumbnail of user garyk1228
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

Good videos to help decide what model to buy. I'm very happy with the Pack Talk Edge.

Service
Thumbnail of user michaelv1990
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

Over all it's a good site and experience. They are fast and reliable. Nothing bad to say.

Reason I chose this business:

You guys usually have what im looking for at a decent price

Thumbnail of user taylors877
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

Customer service, Kimberly R was very helpful and nice

Service
Quality
Thumbnail of user bees66
1 review
0 helpful votes
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December 25th, 2023
Verified purchase

Item arrived fast and just what we ordered! Great quality!

Reason I chose this business:

Received a gift request link

Thumbnail of user zacm46
2 reviews
0 helpful votes
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December 25th, 2023
Verified purchase

Arrived faster than expected, no issues. Will buy from Revzilla again.

Reason I chose this business:

Bought from them before. Never had an issue either from Revzilla or Cycle Gear. Always have good prices on tires.

Thumbnail of user kyrstind1
1 review
0 helpful votes
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December 24th, 2023
Verified purchase

Simple checkout and great prices! Best place to shop

Thumbnail of user johnr7023
1 review
0 helpful votes
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December 24th, 2023
Verified purchase

The helmet I ordered came quickly and was as described.

Reason I chose this business:

I could not find the correct helmet size anywhere else.

Thumbnail of user kendrickb36
1 review
0 helpful votes
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December 24th, 2023
Verified purchase

It came really quickly. I am impressed with my order.

Reason I chose this business:

Never seem to have any issues

Thumbnail of user geoffreyc154
1 review
0 helpful votes
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September 27th, 2023
Verified purchase

Got the tire in 4 days and was able to be back riding by the next weekend

Thumbnail of user michelles1979
2 reviews
0 helpful votes
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December 22nd, 2023
Verified purchase

Gift card on the fly! Perfect gift for my biker brother

Reason I chose this business:

My brother is obsessed with you

Thumbnail of user aaronm1222
1 review
0 helpful votes
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November 29th, 2023
Verified purchase

Fast and reliable shipping. Will choose again. If they got it buy it from them

Thumbnail of user austinm558
1 review
0 helpful votes
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December 24th, 2023
Verified purchase

Shipment came fast.i dinner ATM to get a confirmation of my other.

Thumbnail of user danv555
1 review
0 helpful votes
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December 23rd, 2023
Verified purchase
• Updated review

Exactly what I expected. The device was perfect. Good quality

Reason I chose this business:

Love the products that I have ordered in the past

My order was perfect
October 29th, 2023
Verified purchase
• Previous review

Iam always happy with thr product I receive I received it in a timely manner. Love the updates that I receive

Thumbnail of user williams6668
1 review
0 helpful votes
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November 8th, 2023
Verified purchase
• Updated review

I did not get the first order discount, but the Customer Service department made it right.

Service
I did not get the first order discount
December 1st, 2023
Verified site experience
• Previous review

* RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user christophera1189
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

Works as described. Clutch side was smaller but that was an error on my part. Worked anyways!

Thumbnail of user ryanm49
2 reviews
3 helpful votes
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May 25th, 2023
Verified purchase

I use Revzilla for the majority of my motorbike needs and the revzilla cash I accumulated got me some Engine Ice coolant for free which is nice!

Reason I chose this business:

It's a trusted source for motorcycle stuff and the revzilla cash perk is nice too.

Thumbnail of user j.c.j
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

Wide selection and easy to search. When the item I bought was too large, it was easy to exchange.

Thumbnail of user briand2547
1 review
0 helpful votes
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December 21st, 2023
Verified purchase

The website has lots of options and the checkout process was short and to the point.

Thumbnail of user johnp7285
1 review
0 helpful votes
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December 21st, 2023
Verified purchase

Thanks,absolutely fantastic!Merry Christmas, and Happy New Year!

Reason I chose this business:

Price and delivery

Thumbnail of user jeffm2270
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

Great site, I even called for a couple of questions about some accessories, actually got a human.

Reason I chose this business:

Huge selection

Thumbnail of user eds1149
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

Recently bought Memphis shades batwing fairing, needed lower deflectors, ordered,no issues quick shipping. Always fast service with RevZilla.

Thumbnail of user terranceh98
1 review
0 helpful votes
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December 21st, 2023
Verified purchase

The part arrived on time and fit perfectly. Thank you.

Reason I chose this business:

Google search.

Thumbnail of user averya60
1 review
0 helpful votes
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December 20th, 2023
Verified purchase

Good prices and fast shipping(wanna say i got my order a day or two after placing it)

Reason I chose this business:

Its just a reliable store

Thumbnail of user craigep2
1 review
0 helpful votes
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July 7th, 2023
Verified purchase

So the grips I purchased came postage due because the ups carrier dropped off at our usps

Reason I chose this business:

Like the available products

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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